Let me summarize my experience with this cleaning service. "LACK OF COMMON SENSE" and "UNBELIEVABLY BAD". I don't know where you find these cleaners from, they really need basic training on everything. Here are some examples: -Running the dish washer with no soap in it. Yep, my dishes were still dirty and wet. How do you not know how to use a dish washer? We've also found random objects like pens inside the dish washer (she would put pens together with the forks and spoons). Why do you have to wash pens? -Sometimes the cleaner does not clean the toilet. Hello? We only have one toilet and it is not even that dirty (we clean it ourselves on a weekly basis.) But the cleaner just refuses to clean the toilet. Why are paying and tipping you then? -We have a knife holder to hold our clean kitchen knives. One cleaner put dirty dinner knives into the knife holder. How am I supposed to clean the knife holder? Why would you stick dinner knives into a knife holder made for big kitchen knives? -Throwing away all the dogs things. We were dog sitting, the dog owner brought a few bags of things for the dog- toys, collar, leash, pee pads etc. Guess what, the cleaner threw away everything. The poor dog had no toys, no leash (could not go for walks), no pee pads. I had to go and buy these things myself and had a very hard conversation with the dog owner. Have these cleaners never seen a dog before? Why would you throw away things for a dog? I assume some of these cleaners are in such a rush to get their work done, they throw out anything they see without looking and thinking. -We are paying you to clean and bring your own supplies. We've seen the maids use our cleaning supplies, and in a wasteful manner. One used half a bottle of toilet cleaner that we bought, to clean one toilet bowl. You are supposed to use approximately 4oz of Lysol toilet cleaner per toilet bowl, not half a bottle at a time. -We are usually not home, so one of the cleaners assumed she could do whatever she wanted. Well, I happened to be home one time. The cleaner was supposed to come at 12pm.. she didn't show up till 3pm. And she was absolutely shocked to see me at home. I guess she is not used to having home owners stay at home when she cleans? She must have been so uncomfortable that she locked herself inside my tiny bathroom for 45 min and spent the whole time talking to her friend on the phone. My bathroom is small, it does not take 45 min to clean. Also, we don't pay you to talk to your friend for 45 min in our bathroom, and I could not pee during that whole time!] Everytime I come home after one of the cleaners cleans my house, I discover new things. Like pens in the dishwasher. Or I find all the dog's belongings have been throw in the trash! Check Maid services will sure bring you never ending surprises, like really bad surprises. read more

I am baffled by the five-star reviews on here. I went through and the majority of them are people with only 1 review, so I am thinking they are fake reviews to trick the Yelp community into thinking this place is legit when it really isn't. It all started when I decided that I wanted a 1 time deep spring cleaning of my apartment after this brutal Boston winter. Check Maid had good reviews on Yelp and seemed easy enough to book so I gave it a whirl. I made an appointment for today at 10:30. Unfortunately, the cleaners showed up at 11:45 with not so much as a phone call or an email to let me know they were behind schedule. So I was just sitting on my couch for an hour and 45 minutes having errands that needed to be run without knowing when they would show up. I had no way of contacting them directly, so I had to call through to the Check Maid call center. After calling several times and being on hold for 5 minutes each time, I finally got through to Sheila who promised the cleaners would be there by 11:30, which clearly did not happen. Eventually, the cleaners did show up. These two women were among the rudest people I have ever met. They did not apologize for being late nor did they smile or try to ask about what I wanted to be done. They did, however, look me straight in the eye and say "Give me water." It caught me off guard and was super weird. I paid for 4 hours of cleaning and went off to run my errands. I came back 2 hours later and the cleaners were gone. All of my lights had been left on and they bizarrely opened my window screens which is a real nice way to let all the bugs in. The coffee table clearly hadn't been wiped down; they hadn't moved any furniture to clean under or next to it (the baseboard was cleaned up until it reached my EXTREMELY LIGHT couch); and my microwave was not cleaned as promised. There were dust bunnies all over the floor which leads me to believe they didn't vacuum a thing. Given that they left a minimum of 2 hours early, there is no excuse for this. Worst of all, they used up half of my paper towels and all of my dish soap (WHY ARE THEY EVEN USING DISH SOAP?!) when the website said they would bring their own materials. They even filled my dish soap with water to make it look like they didn't use it. This place is a scam and I urge you to look elsewhere. read more

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I used this service last Friday, and would not advise people using this company. Here are the reasons why: - they quoted me an arrival time of 9AM. When I asked if that was an exact time or a window, the woman on the phone said it would be a 30 minute window- but that they usually show up 5-10 mins early. They actually they showed up at 10:01 AM, and this was after 3 calls to their office. - I paid for a premium clean, but they did not wash my floors or under my couch. Also there were areas of dust and dirt in the corners of the floor. - worst of all is I went to clean last night and realized all of my cleaning supplies were missing. So not only are they not punctual or very thorough, they also took my almost new bottle of windex and Lysol multi purpose cleaner. Thanks but no thanks to another clean, and I'm still waiting for my refund. read more

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Had an awful experience with this company. We made our reservation a week ago and the cleaning crew was supposed to arrive at 1pm today, not only did they not arrive until almost 3pm but no one had the decency to even let me know that they were going to be almost 2 hours late. The quality of service wasnt great, I had paid for a deep clean including vacuuming, mopping, cleaning of open surfaces etc.. Not only did they not mop at all (as evidenced by pictures I have of my unclean kitchen floor after they left) but they managed to break a glass bath salt container in my bathroom. The bathroom floors were also not mopped AT ALL!! This is hands down the worst cleaning service I have experienced in Boston, I paid a ridiculous amount for a deep clean of my apartment and even made sure there was no clutter and everything was in its place so that all the cleaners had to do was clean!! The only helpful person was Molly who was trying to assist me on the phone and via email. Such a waste of time and money. read more

I REALLY wanted to love them. I booked them weeks ago to come the day before Thanksgiving as I was hosting in my home and wanted to streamline my time. It was a splurge for me for sure and I was excited to find a business with many 5-star reviews, a reasonable rate, and easy online booking system. I emailed CheckMaid three days in advance to let them know I'd be putting my key under the mat and they could let themselves in. I'd spoken with people who regularly used cleaning services and they said they felt fine doing that since I'd be at work at the only time slot they had available. They emailed me back within a day and confirmed that they'd let the cleaning team know, and that my start time was 4:30 PM. I'd received a confirmation that the time was 4:00, but whatever, 4:30 was fine. I ended up coming home early so was at the house when they arrived at 3:20, totally unexpected. Normally I wouldn't really care if they were early, but I had planned on leaving the house to let them do their thing, and I was midway through chopping up things for Thanksgiving. They let themselves in, I expressed concern that they were early and asked if I needed to leave, and they said they'd work around me. I continued work in the kitchen while they worked in the living room and study, then moved into the bedroom when they needed to work on the kitchen. Initially I was really excited by them. Kim and her partner seemed really nice, and what I could see of what they were doing from my spot in the bedroom seemed great. For example, I saw them completely take up the area rugs, vacuum and mop underneath them, then put them back down and vacuum them. I thought that was great, thorough work. When I let them out, I noticed that they had found some things under the bed and stacked them neatly on my table. I was thrilled. Then I went around and started actually looking at the house. The hardwood floors have residue that is sticky under my feet. The tub was not cleaned AT ALL (I have long hair and there was still a clump of hair sitting right on the drain; the knobs weren't touched; still lingering soap scum). The bathroom doorknob was still covered in hairspray. The inside of the microwave was still dirty (their website says that they'll "deep clean the microwave and wash/dry the microwave plate). The backsplash is still streaked. The baseboards in the kitchen are still dusty. To top it all off, one of my stove knobs was missing! I looked everywhere for it and was finally disgruntled enough to call the company. They did answer, and I told them my issue. The person on the phone was courteous and let me know he was calling the team and would get back to me. He called me back within five minutes and told me that they had washed the knob so maybe it was in the sink. Another minute of digging around later, and I found it IN THE DISPOSAL. I can't even imagine if I had turned that on with all my Thanksgiving prep and wrecked it -- it's a brand-new stove. I got 3 calls in a row and a text message from the team asking me "if I found what I was looking for." I haven't answered yet because I'm livid, though I recognize that it's "nice" of them to follow up. read more

I was so excited to find an affordable, easy to use cleaning service in Boston. However, we ended up being very disappointed. First of all the women walked in and the first thing they told us was to please give them 5 stars on yelp because their jobs depended on it. A bit odd if you ask me especially before anything was done. The condo is only 530 sq feet, it shouldn't be the hardest place to clean. When we came back it smelt nice but that was about it. There were many areas that were completely untouched. The counters weren't even cleaned and the wood cabinets had some type of cleaning solution on them that was not right, as we had to wipe it off ourselves to get the "cloudy" substance off. On top of that some type of cleaning agent was used on our stainless steel stove front and it scratched it permanently. Not only do I feel this company is "gaming" the yelp system but I truly don't think they put the effort into the job for what we paid. I wouldn't recommend them to anyone, don't be too fooled by the inflated yelp reviews. read more

Not a great experience with them. Much like Jessie K below, we ordered the service and let them in before leaving for work. Asked them to pay particular attention to dusting and windowsills because our landlord re-did the roof and our house was full of soot. While some areas were clean (kitchen, mud room, some of living room) They did not clean anything in the three bedrooms or one of the bathrooms. We saw earlier reviews about how amenable their staff was so we tried calling them before leaving a yelp review. They scheduled something for a week later, in the middle of the day--anything before or after our work schedule was unavailable for almost 3 weeks and they wouldn't work with us on that point. Then they had the audacity to suggest that we "only" had to pay 25% of the cleaning price for this visit (on top of what we already payed to begin with). After some debate, they agreed not to charge us for this visit. My roommate came home and let them in explaining that the rooms were not cleaned and nothing was dusted. They were left unattended again as we both had to work. Once I got home from work I noticed that the master bedroom was AGAIN not cleaned and nothing was dusted. Absolutely would not recommend their service. read more

After writing my first review about Check Maid, I was contacted by Isaac who really seemed like he wanted to make it right. The second crew, much like the first, was on time. They asked me to give them a tour of the apartment and I let them know some things that I had wanted re-done and then they went to work! Kimberly and Yeuriz were my cleaners. They were extremely thorough, even going over areas I had not specified were not done extremely well the first time around. They did the base boards, and the moldings, and even took the fuzz off of the non-slip pads at the bottom of my chairs. The cleaned little nooks that I hadn't even thought to ask for, and it definitely showed in the final product. Wrap up: extremely responsive to email and phone calls, courteous employees and when all is said and done: great at cleaning apartments. Thank you to Check Maid for really caring about your customers and their satisfaction. I'm really thrilled with how my apartment looks right now and would be absolutely use this service again in the future! read more

Our apartment looked terrible - particularly from 7 males who all shared it before we got here (insert music of shock and horror). We have been living here for a year throwing out all their stuff and cleaning stains that had become a part of the overall house decor. I had a wonderful and down to earth cleaning lady + gentleman come in - I was home the whole time but they were super cool with making sure I had my space and being informative of what was going on and making sure I was comfortable. They BLEACHED our kitchen floor and went the super extra mile to make the stains be-gone. Because they spent so much time in the kitchen (definitely necessary) (P.S. it's worth it for them to clean your fridge & oven), the other parts of the house "seemed" just a little bit rushed- but with the two team duo our apartment looked awesome. They asked about the little details of the way we liked things and overall did a great job. The only subtraction of a star comes from some surfaces that I noticed may not have been dusted - but we live in an older home with lots of crevices...plus I was so in love with our new kitchen floor I didn't even care. Thanks for your awesome work guys! read more

There are three words to summarize the cleaning by Eva and Ana; courteous, extremely thorough and very personable. I was pleasantly surprised by the two women who showed up on time and did a great job. They made sure that every corner of the house is clean. I really appreciate the effort Ana spent on cleaning my fridge, we just moved in and the previous house owners had pets and for some reason the fridge was full of cat hair agghhh.... She did a great job on cleaning the fridge so well that it looked just new. I remember she spent close to an hour to clean the fridge. Kudos to check maid , you guys are really affordable and have a great value for service. I would recommend you to anyone who is looking to get their house cleaned. read more

Being in grad school leaves doesn't leave me much time to keep my apartment as neat as I'd like it. With a schedule that has lots of twists and turns in it, i was so glad to find a cleaning service that was so accommodating to me. The cleaners were extremely kind and had everything they needed. My apartment was in tip top shape in no time. She cleaned thoroughly from inside cabinets, the microwave, and medicine cabinet. On top of cleaning, they also did a really good job arranging my clothes that were lying around and organized other items. read more

I have been using professional cleaning services since 2009 or so. Check Maid gets 4 stars from me! Here's why: -Easy to book! I was moving here from another state and was able to book online at my own convenience and was able to budget appropriately. -It was a "move-in" cleaning. I got a crew of 2, and they were right on time (believe it or not, this hardly ever happens with cleaning crews). They were friendly and nice, introduced themselves, and asked my specific needs to be sure they were clear. -They kept of list of damages they noticed around the apartment so I could notify my landlord: something they didn't need to do, but they went out of their way to assist. -They had LOTS of cleaning solutions! LOTS of tools to clean with! House smelled 100% better when I got here (kind of gross to think about what I would have moved into without them!) -SUPER PET FRIENDLY! My dog was a priority to them -- they made sure he was comfortable and looked after him while they worked! So great! I was able to go out and run errands while they were here! -At the end, they walked the unit with me to ensure I was happy! :) And I was! The only reason they did not get 5 stars was because they move-in clean did not include the inside of the refrigerator or stove. I did opt to pay $40 extra on top of the $199 for the service, but found that very pricey, considering the fridge and oven were empty and it was a move-in package. Oh well, all things considered I was a happy customer and would use them again!!!!! read more

Wow! What service! Wish Check Maid was around when I lived in Southie! I called around 5:30 p.m. for an "emergency" cleaning for my tenants the next morning and immediately had someone answer the phone and share availability with me. I scheduled online and it was the easiest way to schedule service. Angie arrived when expected at 8 a.m. The next morning and I heard she did a great job. The price is very reasonable. Nice to know they ensured, bonded and reliable. I look forward to using them again. read more

I was in Boston and rented a house for the winter. I needed someone quick, fast, and affordable. They were really reliable and did not skip corners! Eva and Ana were really friendly. I could not have done anything close to what these girls have done! They didn't need any instructions and they did exactly what i needed. I highly recommend and will use this service again. I believe they have locations all over. Check Mate! Check Maids! read more

Ashley and Katrina were AWESOME. They definitely went above and beyond he call of duty when cleaning my boyfriends dirty apartment. Let me tell you, there was years of dirt and cat hair embedded everywhere, and I have never seen the place so sparklingly clean. I would absolutely hire them again in the future hey were fabulous and I was highly impressed. read more

My friends and I were scrambling to find a home cleaning service on a very short notice after we rented a house for the week in Boston. There was a security deposit and a cleaning fee if we left the place dirty, so we decided to be safe and let the professionals handle it. I'm so lucky we found Checkmaid. Erica and Tracy did a fantastic job! They must have had years of experience because they went right to work and didn't need much instructions from us. We got a deep clean package and it included the cleaning of all of the appliances. They were here for almost 4 hours and is worth every penny. We were able to get our deposit back. I'll definitely recommend them to anyone! read more

Ughh... Cleaning.. Just the thought of it makes me really really lazy... But just when I thought that I had to clean after looong days of work I found Check Maid Cleaning Services! I had to change my timings for the clean but they were very accommodating! It was also extremely easy to schedule so that was definitely a plus. I had done a cleaning service before but it didn't turn out well so I was pretty skeptical... But I was really surprised when it was finished. They cleaned everything till it was pretty much sparkling, everything was dusted and it pretty much exceeded my expectations.. It was reasonably priced and nothing beats coming back to your house after a loooong day and not having to clean :) I know who I'm definitely using when I'm being lazy again! read more

Kim's team was great. Our house was a disaster with dirty floors and clutter but they managed to clean around the stuff, scrubbed the floors and left the place overall sparkling and smelling great. I regret to add that the job was not as thorough as I'd like, they left quite a few dust balls in the corners and in between easily moveable furniture. My bedroom carpet still had crumbs and hair on it. Maybe they could use a more powerful vacuum? I did a quick vacuum after they left and now the place is just as clean as I'd like. read more

So... I don't have any complaints about the cleaner. He worked really hard and faster than I'd expected. I'm still giving a three Because the cleaning agent he used smelled like wet dog. I get that environmentally friendly soap is like the company's selling point but I wish I'd been warned about the smell... The floor was also sticky. I might have to nip the floor again with Lysol or something. I doubt I'd ever use this place again. But the cleaner was punctual and friendly read more

Prompt and pleasant. They did a quick job and seemed to do a decent job. Their vacuum wasn't great and didn't pick up a lot of cat hair and they said they were short so could't reach the top of mirrors, which I don't really think is a great excuse :) overall they did a nice job and were very pleasant. read more

Had an awful experience with this company. We made our reservation a week ago and the cleaning crew was supposed to arrive at 1pm today, not only did they not arrive until almost 3pm but no one had the decency to even let me know that they were going to be almost 2 hours late. The quality of service wasnt great, I had paid for a deep clean including vacuuming, mopping, cleaning of open surfaces etc.. Not only did they not mop at all (as evidenced by pictures I have of my unclean kitchen floor after they left) but they managed to break a glass bath salt container in my bathroom. The bathroom floors were also not mopped AT ALL!! This is hands down the worst cleaning service I have experienced in Boston, I paid a ridiculous amount for a deep clean of my apartment and even made sure there was no clutter and everything was in its place so that all the cleaners had to do was clean!! The only helpful person was Molly who was trying to assist me on the phone and via email. Such a waste of time and money. read more

I booked with CheckMaid (hah!) partially because of the $30-off Yelp coupon and partially for their amazingly convenient online booking system with clearly-stated flat rates. I ended up paying $109 for a cleaning of my rather large 2-bedroom apartment. I was a bit concerned because it was so cheap, but figured as long as they didn't make the mess worse it'd be worth it. I was incredibly wonderfully surprised. The two women who showed up, Ashley and Katrina, did a wonderful job. They even neatly arranged all my knickknacks. My house was a disaster (my roommate has a large dog that seems to shed its weight in fur every 24 hours), and it came out smelling clean and being spotless. They even made my bed and put all the dogs' toys away. I can't speak to how long it took as I was out all day, but it was an awesome experience and I can virtually guaruntee I'll use them again. Thanks, girls. read more

I had to rent an apartment in Boston for a few months for work. My work life was so hectic that I ended up totally neglected my apartment. It got to the point that I did not want to even eat or cook in my apartment. I checked yelp, saw this cleaning company and their amazing reviews and decided to give them a try. The initial call was quick and polite. We scheduled a day and they came in. While they were cleaning I left to attend to errands, but by the time I came back, maybe ~7-8 hours later, the cleaners had left. The place was completely spotless. I can finally enjoy spending time in my apartment again. read more

Easy to schedule and super nice people. Even if you don't hate cleaning, it's such a great deal and easy to use that it's extremely hard to pass up. For me, it's a great bonus that they are able to offer green products, as my apartment is not well ventilated and the really chemical-y stuff really lingers. read more

The hardest part about renting out a space is leaving it exactly how you found it. A few friends and I decided to go to Boston to visit their college life and reconnect with some old friends. After a couple of nights of catching up, I realized how much we destroyed the apartment and how much work it would require for us to clean it. Thanks to Check Maid, cleaning was as easy as dialing the phone. They were very polite and patient on the phone. We scheduled an appointment to clean the apartment on the same day. I left the apartment and by the time I came home the same night, it was completely spotless. I was amazed by the job that they did and was very impressed with their professionalism. Next time I am in Boston, I will definitely be using their services! read more

Booking was easy, and they had a yelp deal which knocked the price down quite a bit. I was using this service to clean my rental apartment in between tenants. It had been a while since a professional cleaning was done, and it was desperately needed after having two college age guys living there The man and woman team showed up on time and got to work immediately. They did a pretty good job on the areas they worked on, but I felt like some areas were missed (specifically the blinds in one of the rooms). There was also a good bit of soapy residue left behind in the tub and sinks. Finally, the inside of the oven and fridge were not as clean as I had hoped, especially considering the extra charges for those items. I think these guys are great for cleaning up homes that are already somewhat clean. They paid attention to some details (like stains on walls), but they missed a few small items here and there. I did appreciate their booking system, and the prices are good and they showed up on time. read more

Kim's group cleaned my condo. Very personable, fast and courteous. On time and communicative. Overall I am please with the service - they cleaned things I have never cleaned before. And they did a great job. However, some things I feel were glossed over a little bit, namely the shower and the kitchen backsplash. I would definitely use this service again and this team of cleaners, just maybe point out some key areas to focus on. Ease of booking and customer service were top notch too! Thanks Kim! read more

This is the first time I've ever booked a cleaning service for my off-campus apartment. With all the snow and snow days, I let the mess pile up. But in between working, extracurriculars, and midterms coming up, I just didn't have the time to clean it myself. Their website was easy to use and I loved that I could get a rough estimate of how much it would cost even before I booked an appointment. I wasn't in the apartment when they came by, but I could tell the difference once I got home. Hard to reach places had been cleaned thoroughly and some of the messier parts (books I left laying around) had been stacked neatly as well. I would definitely use this service again and recommend it to a friend! read more

My grandparents are homebound, advanced in age and not very mobile. A home attendant comes to cook and is supposed to clean but apparently didn't and after almost a year, upon visting there were layers upon layers of dust and grime that had built up. We let go of the attendant and called Check Maid to help us out. They came on very short notice and went above and beyond all our expectations. The floors that were gritty and had built up residue were once again gleaming and sqeaky clean. The kitchen and bathrooms were spotless, the transformation was so noticeable it was astonishing. Also, areas and spaces that my grandparents had seemingly became used to being cluttered were reorganized and tidy. If you're in need of a cleaning service that is professional, reliable and very effective I highly, highly recommend Check Maid. read more

I had a good experience with Check Maid. Booking was fast, and I appreciated getting a text message the day before reminding me about the scheduled cleaning. The cleaners, Eva and Ana, were right on time and got down to business while I worked on some paperwork in the bedroom. They did a great job cleaning and, as a bonus, the apartment smelled amazing by the time they left. It took them about 1.5 hours to clean, so a little less than usual (I think) because I haven't finished moving into this apartment, so there is very little furniture; mostly it was just floors needing scrubbing. The management company had sent in a cleaning crew beforehand, but after I saw all the dirt that Eva managed to remove from the bathroom, it was clear the first team (not from checkmaid) didn't do a great job. I found the service here on Yelp and I'm glad I contacted them. However, a reply posted by "Chris B." on behalf of Checkmaid on 8/1/2013 for a 4/21/2013 review states that "We don't charge before our cleanings are fully complete under any circumstance." I assumed that between August and December of this year, the policy would be the same, but I was charged way before the cleaning took place. I didn't like the surprise, that's why I'm putting 4 stars, not 5. read more

Don't use this service! tl;dr They canceled on me at the last minute and then when I re-scheduled, they called 4.5 hours after the scheduled time to let me know they would be late. I told them not to come, and they still charged my credit card for the cleaning. Long version: I was moving out of my apartment and needed to book a cleaning for it. I used their online booking system, and requested a time for the following day. I got an email the next day about an hour before my requested time to let me know they didn't have availability. The next available time they had was 5 days later at 4:30pm, so I re-scheduled. I was out of town, so I left a key with my building's concierge. On the day of the cleaning, I get a call at 9pm telling me that they're running late, got stuck in traffic, haven't cleaned my apartment yet, and wanted to know if they should still come now. So basically, they called me 4.5 hours after my scheduled time to let me know that they were running late. At that point, I told them to just cancel completely because I didn't want to do business with them. I just looked at my credit card statement this morning, and on top of all this, they charged me for the cleaning. Worst experience! read more

I am a glutton for punishment. I decided to try again a year and a half later. I was quite disappointed. I paid quite a bit of money for this cleaning and ended up cleaning after she had left. Things that were missed: - Microwave - The freezer (I had paid for her to clean the fridge, is not even wiping out the freezer not included?) - Dusting shelves - The floors show every foot print now. Not sure what product she used to "mop" (aka spray something on the floor and rub it with a swiffer) - There was still quite a bit of hair on the bathroom floor and food on the kitchen floor - When I asked her to do the base boards, she skipped half of them - Her vacuum didn't pick up anything on the carpet (no beater brush) - She vacuumed/swept around things and didn't move the few little boxes that were on the floor Overall I was very dissatisfied. The whole time she was there, she was on the phone talking about how she wouldn't be much longer and what she was going to be making for dinner. Overall very unprofessional. For a deep clean I would have expected something much better than the surface level (at best) cleaning I got. Not to mention the fact that I had registered for 11:00, confirmation said 12:00 (which was fine) and she didn't show up until 12:30 with no communication as to why she was late. read more

Avoid this place!!! All the 5 start reviews are fake. I ordered 3 hour cleaning service. They first reschedule it for another day. And on the cleaning day, they were 25 minutes late and left 20 minutes early without our consent. After they worked for 1.5 hours, they started to say they finished everything and resist all my instructions. They just stand there without working on anything. I called the company to ask them to keep working, the woman just put me on hold forever. It is rude and insulting. Nobody should use this service. It is a total disaster. read more

I scheduled a Deep Clean appointment for only the common areas of my 3 bed/1 bath apartment, with specific instructions to focus on the pantry floor, oven, baseboards, and bathroom. 2 maids showed up a half hour late (still within the 1 hour window) and then proceeded to clean for only 1 hour of the scheduled 4. When they were done, they knocked on my bedroom door, quickly showed me the freshly mopped kitchen floor and the clean tub, then raced out the door. I thought it was odd that they had only stayed for 1 hour, but thought maybe I had overestimated how long it would take to clean. As soon as they left, I noticed that they had not mopped or swept the pantry floor, just shifted things around, cabinet fronts hadn't been wiped down, and all baseboards still had dust on them. The bathroom floor also had not been swept/mopped, as hair was still obviously all over it. I emailed customer service photos of the evidence and they offered to send a new team out a couple days later. I have to be home to let in the cleaning service, and scheduled plans for that day an hour and a half after the scheduled 9am clean. At 10:15am, no one had arrived and I could not get online as their system was down. I called the number and she apologized profusely, said she'd make a note one the system was back up, and let the cleaner know it would be rescheduled. At 10:45am, I get a call from the cleaning lady who can barely speak English and can't understand me, that she is at the apartment. She then proceeds to text me, and I explain that I had the clean cancelled since she was almost 2 hours late. She then tells me that the cleaning was for 10am. I screenshot my confirmation email that clearly states 9am and send it to her. She then tells me she had another cleaning at 9am. I screenshot these texts and send them to customer service, requesting a refund. After a 2 day delayed response, I finally am allowed only a partial refund, to account for the 3 hours that weren't used in the original cleaning, but still charged me $70 for the one hour. I have never received such horrible customer service, especially for a reclean. I gave them another chance and they blew it. Definitely won't be using them again. read more

in this day and age, who has the time to clean anymore? I decided to check out different cleaning services and decided to give my parents the day off, by making an appointment to have their house cleaned. It was very seamless and easy to make an appt. The cleaners were prompt and did a nice job overall. While my parents thought they could have done a spotless job, (asian parents always have something to complain), i thought they did a solid job. I would recommend them again to anybody in need of some serious cleaning help. read more

I found check maid on yelp while looking for a reasonable priced cleaning service for my one bedroom apartment. I'm a student and was quoted 200 dollars by some of the other people I called. Checkmaid's website was super easy to use - their chat specialist answered all of my questions and I was able to book a cleaning for the next morning at 8am. The maids did an awesome and thorough job and were very friendly. Two of them came and cleaned my apartment in a little over an hour. Overall, I thought the service was great and the ease of booking online is amazing. I will be using this service again. read more

Very bad and unprofessional service. They arrived 2 hours late. we paid extra for the windows and they were supposed to clean the whole apartment which is empty before we move in but they came missing some cleaning tools for the windows and their cleaning tools were already very dirty. They forgot to clean half of the apartment. I had to tell them "clean here, and here" but after a whole review when they left, they just skimmed the cleaning very quickly. When I ordered the cleaning, they were supposed to stay about 3 hours, they stayed 1 hour and 15 minutes and charged us $250 for this! read more

Upon first glance the cleaners did a great job, and they were very friendly. However, when I looked closer I saw that there were still lots of splatters on the backsplash tiles in the kitchen, some hairs/bacterial growth around harder to reach places on the toilet, and also still some spills stains on the counters (all of which were removable, with a little bit of scrubbing). I think they overall did a nice job, especially in the oven and refrigerator (which I paid extra for), but it was not worth the extra $60 for a move-in cleaning when they really didn't have close attention to detail. They just seemed to do an overall basic clean without looking closely at all the soiled parts of the apartment. read more

Check Maid responded to my review by contacting me and offering a free re-cleaning of my apartment. I never took them up on the offer but appreciated the sentiment. One year later, the company also sent flowers as an additional apology. They spelled my name wrong on the package, but it's the thought that counts. read more

This place is the worst.I don't write reviews on Yelp, but this place was that bad. I'm a colleged student who got sick with the flu and I really needed someone to come clean my apartment. First day they were 2 hours late, when I called they said they had car troubles so I rescheduled for the next morning. The appointment was for 9 and the crew showed up around 1:15. They did not speak a lick of English (HOW WAS I SUPPOSED TO COMMUNICATE WITH THEM?!!!) it was beyond the most frustrating experience I've ever had. Even though I wrote down what I wanted and put it through google translate so they'd get a rough idea they still didn't do a good job. There was still traces of cat litter and dust all over the floor, I think I may have only heard the vacuume a total of 2 minutes. I do a better job myself, total waste of money and time. read more