Citizens is a full service bank run by a great group of people serving all of Polk County with a…read morehands-on, local touch.

Love this bank! Got a line of credit. Generous estimate on our home. Great staff. Friendly,…read morecourteous, knowledgeable. Many products to offer. Business or personal. Wish they had more branches.

I would guess the majority of people dread having to visit the bank, for any number of reasons. It…read morehas the stereotype of being stuffy, uncomfortable and typically unpleasant. But I have to say, this Combee Wells Fargo location is completely the opposite of that. I've had to stop here for various reasons and it's always been a pleasant experience. From stopping at the front desk for help to booking an appointment for an investment and advice, the workers here aren't your typical lacking personality, unfriendly type. They're pretty lively and always super helpful. Jose is the banker I've met with and he's just a charm. Such a sweet and genuine person who wants to help advise in whatever way he can.

I haven't stepped in a Wells Fargo in awhile. This location was clean and the staff were very…read morefriendly, even with a growing line they were still attentive to each customer. They would have gotten 5-stars if it weren't for the fact that the teller entered our check information in wrong and therefore it couldn't be verified. So we left, made some calls and had to pay an extra $60, I feel like she's to blame.

Misty Was Super Great Explain All Details Known To Me And…read moreNot Known To Me Super Patient And Friendly Shelly & Marybeth We're Awesome As Well

From the owner: InstaLoan is your go-to, local lender when you need funds fast. You can be Insta approved for your…read moreloan and have the funds you need in as little as 30 minutes. With InstaLoan, you can keep driving your vehicle while repaying your loan because we know life can't be put on hold.

Very welcoming when I came in the branch to open an account. I ask several questions and they…read morehapply answered for me. The teller was Desiree and I feel she is truly a loving personality. Also I would like to compliment Yadira who finished my account and provided my debit card and was so happy to help me . Thank you MIDFLORIDA

The saga continues. On July 13th, 2026, I sent an electronic payment to my credit card with…read moreMidFlorida to transfer a balance to my new financial institution to remove my account with MidFlorida because of their poor customer service. My financial institution processed the funds against my account on July 20th, On July 24, 2026 the payment has not yet been processed, MidFlorida refused the electronic payment and required my institution to send a check, which they did. However, I have been told MidFlorida will take 10 to 14 days to process the payment because it is a check. Therefore they will continue to charge me interest on my balance paid account. Today I received a payment due notice for the account. Just another way that MidFlorida will screw with a member. This is totally unacceptable service for a financial institution. I am a retired former Credit Union President/CEO and would never treat my members this way. My suggestion is that if you are considering MidFlorida...DON'T, If you are a customer, LEAVE quickly before you get screwed as well.

I waited in the lobby and it was a complete waste of time. They do not truly accept walk ins. They…read moreonly help you if they happen to have availability, and they do not tell you that upfront. If you actually need to see a banker they push you to make an appointment, but they still let you wait without communication or a realistic expectation. For a bank that wants my deposits and investments, this level of service is unacceptable and disrespectful of customers time.

No customer service skills. Forget about a hello or thank you. They are all too busy laughing and…read morechatting. You will even hear the occasional F word. The Branch manager Angela does not seem to have any control over her employees. Might be time for her to be replaced!