Ariel was awesome and patient. She practically saved my future by helping me purchase a new vehicleread more

Poor communication through out this particular service. Was there for an oil change. They send…read moreyou a video showing all is good so you figure after 3 and 1/2 hrs you're ready to be on your way. Then they inform you that your oil pan needs replacing (no video for that) and it would need ordering. Then they print out what else needs fixed. All the recommendations were completed by Lexus less than a year ago in a car I hardly drive. When asked if their tech actually saw the issues you don't get a straight answer. Makes you wonder the knowledge of their techs or are they trying to get you to have more service done unnecessarily with no real checking? Had to return the following day (part on order) after I made many calls asking for the service manager's name and tried calling the parts dept. A recording for parts dept stated no one available all day?? Given no name of manager even after asking. Spent a total of $1100 and wait time 5 hours and still had to return the following day to pick up. Then the dealership asks you to contact them if any issues? Won't waste my time as I tried to get answers for 2 days.

I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

Regret buying a car from them. Upsold the car from its original price of $10K to $15K. Great…read moremilitary discount. They did not detail the car after purchase, and the car's AC died within a month. Went to a local JiffyLube for an oil change not long after, and they reported extensive corrosion of the battery. The dealership failed to mention corrosion and rust. Buyer beware. They will sell you a lemon and upsell you on it.

Disclaimer: I've never worked with the sales department, just the service center. My rating is for…read morethe service center. We always have the greatest team that service my Tahoe up here at the service center. They're always so nice and willing to answer questions. The best part is they keep you up to date if you leave your vehicle up there throughout the day to be serviced. I hate that this place has only 2-3 stars overall because their service department is phenomenal.

I am sharing my first-hand experience regarding a severe vehicle safety failure and highly…read moreunethical management conduct at Rick Hendrick Chevrolet Norfolk. I purchased a "Hendrick Certified" Pre-Owned 2022 Chevrolet Silverado from this location. The vehicle subsequently suffered a severe powertrain failure where the engine stalled completely at highway speeds due to a crankshaft circuit fault--an issue explicitly detailed under GM Technical Service Bulletin TSB #24-NA-012. The dealership's service department held my truck for 21 cumulative days for this repair. Despite this extensive timeframe, they failed to permanently resolve the issue. Just 58 days later, the identical mechanical failure reoccurred, leaving me with an unsafe vehicle and forcing me to seek third-party repair services elsewhere to ensure my safety on the road. Worse than the failed mechanical service was the behavior of the dealership's management. When I pushed for a resolution regarding the uncorrected highway safety hazard, the franchise General Manager explicitly attempted to intimidate me by weaponizing my military status and making career threats under the Uniform Code of Military Justice (UCMJ). For a civilian commercial entity to use military law as a coercive tactic to suppress a consumer safety complaint is entirely unacceptable. A formal safety report has been officially logged with the National Highway Traffic Safety Administration (NHTSA), and a corporate ethics case has been opened through General Motors compliance. I am sharing this publicly so local consumers--and our local military community--are fully aware of how this franchise handles critical vehicle defects and customer relations.

I contacted 1 Stop Auto after spotting a vehicle I was interested in. Since I'm out of state but…read moreclose enough to visit, I requested a basic service report. After 3-days and four attempts, including asking to speak with the manager, I still haven't received the documents--just the excuse that "our mechanics are super busy." It's frustrating because pulling this information should be as simple as filtering the VIN in a database and printing the results. 1 Stop, just be upfront--if you're not going to share the factual data on the car, say so. Stop wasting people's time.

Good customer service and sticks to their schedules. Oil changes are completed in a timely fashion.read more

I waited a while to leave this review. Naturally, the day you buy the car is the best service…read moreyou're going to receive at a dealership. For me, every time I have come here has been an amazing, gracious experience. I was sold my car by the dapper C.J. Morris, who is a man that keeps things real. Each time I came in afterward he recognizes me and shakes my hand. Drivers World has a good policy of "price as marked" with no haggling, since their prices are already low. I don't know about that across the board, but my 2010 Hyundai Accent was a great deal. I have had two issue happen with my car since its purchase. The first was when my spare key came in from the Hyundai Mother Ship. We tried it out and it got stuck in the ignition! Samantha, in their service dept., immediately got me a rental and called a locksmith to look at it the next day. My car was fixed up that next day too, the locksmith had to re-cut part of the key. My second issue was when my car suddenly didn't start one day after work. I took a panicked trip in the tow truck to Drivers World where they got me a loaner car that night. They called me in the morning and told me it was the starter. I returned my loaner and they got me a rental; a few days later I picked up my car from Checkered Flag Hyundai. So far, everything has been covered and I always get treated nice there. I had a great buying experience and their awesome service has continued. Hopefully all my visits will be this good.

I wanted to take a moment to say that my recent experience with Driver's World was the best…read moreexperience I've ever had purchasing a vehicle! Demario Street was on top of the game from the moment we first spoke on the phone til I drove off the lot in a vehicle that far exceeded my expectations. He was very down to earth, knowledgeable, and stayed on point til I was nothing short of happy with my purchase! I highly recommend Driver's World (and Mr. Street in particular) when you are in the market for your next vehicle! wdodson NFK

Great service cars are well taken care of and the salesmen/women are the best! They will work with…read moreyou and make sure you leave with a smile

I recently came here with my sister so she could buy a vehicle. We really enjoyed our sales guy…read moreRuddy. He was great to work with and made the experience very seamless. The only negative thing that I have to say about the experience is that I had asked when we sat down for the loan what percentage the rates started at. We were told they started at 5.25%. My sister has good credit so I wasn't expecting her payment to fall in a much higher percentage bucket. We were good with the price of the vehicle, and the warranty that she added on. However, and this is a big however, until we were signing the documents, did we see for the first time that the loan she was being given was at over 14% APR. This is absolutely ridiculous and unheard of for somebody who has good credit. We wasted no time going over to Navy Federal and securing her a proper loan at a reasonable rate. The amount that Carmax was trying to charge her in interest was more than half of what the vehicle cost with the add-ons. Let that sink in. Do not sign blindly and make sure you understand what you would be paying in interest. I highly recommend getting pre-approved elsewhere for a loan first and not using their financing. You have three days to get a loan elsewhere and have it changed over, but I would suggest making sure you're eligible before you go car broke. We didn't see any of that until half way through signing the contract. Kind of crazy!

WARNING! Do not buy a Tesla from CARMAX. They will tell you to buy an extended warranty and that…read morerepairs can be done there with authorized Tesla Parts. THAT IS A LIE. CARMAX does not do repairs on Tesla's, they will send you to the Tesla dealership on military highway. Once there, Tesla does not accept third-party warranties you will have to pay for all repairs out-of-pocket with a hope of reimbursement from Max Care. If they approve the reimbursement, it will take 3 to 4 weeks. It's been a cluster bomb. I hope to save someone a ton of trouble and Time.

I have purchased 4 vehicles from Kimnach Ford! They have the best service department, their quick…read morelane - really is quick! ( and cheap) and their sales department is knowledgeable and not forceful. One thing I really like is they don't make me feel like I am paying for a service that I don't need. I took my car in to be checked on thinking there was something wrong...they kept the car for the day to figure out what was wrong and I didn't have to pay for anything. Nothing was wrong....