Disclaimer: I've never worked with the sales department, just the service center. My rating is for the service center. We always have the greatest team that service my Tahoe up here at the service center. They're always so nice and willing to answer questions. The best part is they keep you up to date if you leave your vehicle up there throughout the day to be serviced. I hate that this place has only 2-3 stars overall because their service department is phenomenal. read more

Rick Hendrick Chevrolet Norfolk - My battery died and they replaced it and ran diagnostics to make sure there wasn't anything else going on. - Auto Repair Near Me - Norfolk, Virginia

I rarely leave reviews, but this experience deserves one. I purchased a vehicle from this dealership, and within about a month and roughly 3,000 miles, it began having major mechanical issues and was displaying seven error codes. A vehicle should not be falling apart this soon after purchase. I returned to the dealership expecting them to stand behind what they sold. Instead, I was met by my salesperson, John, and the head of sales, who told me, "Dang, that sucks. The 30 days are up. There's nothing we can do for you." That response alone says everything about how this dealership treats customers after the sale. Rather than taking responsibility or offering a reasonable solution, they tried to roll my negative equity into another vehicle. When that wasn't possible because of the financing they had already put me into, I was told I would need either a co-signer or a $5,000 down payment. In other words, after selling me a vehicle with serious issues, their solution was for me to take on even more debt. If you're an active-duty service member or veteran, I strongly recommend taking your business elsewhere. If you're looking for a Chevrolet, it's worth the drive to Casey Chevrolet instead. My experience was that once the paperwork was signed and the return period had passed, customer service ended. I cannot recommend this dealership based on how my concerns were handled. read more

I am sharing my first-hand experience regarding a severe vehicle safety failure and highly unethical management conduct at Rick Hendrick Chevrolet Norfolk. I purchased a "Hendrick Certified" Pre-Owned 2022 Chevrolet Silverado from this location. The vehicle subsequently suffered a severe powertrain failure where the engine stalled completely at highway speeds due to a crankshaft circuit fault--an issue explicitly detailed under GM Technical Service Bulletin TSB #24-NA-012. The dealership's service department held my truck for 21 cumulative days for this repair. Despite this extensive timeframe, they failed to permanently resolve the issue. Just 58 days later, the identical mechanical failure reoccurred, leaving me with an unsafe vehicle and forcing me to seek third-party repair services elsewhere to ensure my safety on the road. Worse than the failed mechanical service was the behavior of the dealership's management. When I pushed for a resolution regarding the uncorrected highway safety hazard, the franchise General Manager explicitly attempted to intimidate me by weaponizing my military status and making career threats under the Uniform Code of Military Justice (UCMJ). For a civilian commercial entity to use military law as a coercive tactic to suppress a consumer safety complaint is entirely unacceptable. A formal safety report has been officially logged with the National Highway Traffic Safety Administration (NHTSA), and a corporate ethics case has been opened through General Motors compliance. I am sharing this publicly so local consumers--and our local military community--are fully aware of how this franchise handles critical vehicle defects and customer relations. read more

I tried for a couple of weeks to buy a Chevy Tahoe high country at this dealership. I don't live close so I was dealing with a salesman over the phone. Dallas was friendly, but never would give me any price information on the vehicles. I asked directly many times and gave him all the information he needed to give me the final price out the door. He simply would not do it without me driving to Norfolk. My friend who works at another Chevy dealer warned me of this bait and switch tactic. I have bought four new vehicles either over the Internet or over the phone prior to driving down to pick them up. This really started to feel like a trick. He just lost out on the sale of a $90,000 SUV read more

This place is a absolutely horrible, i went here to get a 2022 Chevy Malibu, they didn't tell me about it's incident and I paid 22k for it. this car has been giving me issues non-stop since I first bought it in August of 2025. costing me thousands read more

We called and put our name on a new Zr1 corvette .I was told they could not take any money on the car until the build date was given,so i waited 5 months for this day to arrive .We called several times asking about the build date and was told soon. Well after 5 months today i looked online and the car is in stock at the dealership.I called to see if this was my car and i was told it was not .I reminded them i was first on there list .I was then told i could not buy the car without trading something that they thought was a very desirable car back to them.But even with that there was no guarantee they would sell it to me .I asked if this is how they do business and was told with this car i can name our price so yes .DO NOT TRUST THIS DEALERSHIP THIS WAS A LIE THAT COST ME NOT ONLY 5 MONTHS OF MY LIFE BUT NOW I HAVE TO WAIT ON ANOTHER DEALERS WAIT LIST AGAIN .. read more

On 9/24/2025 was my service visit at Rick Hendricks Chevrolet Norfolk, VA. Very clean service bay and now I have the best Service Writer - Thanks to Alanna!!!! from Albany, NY! Remember the key words......Ka-hoes ...Cohoes, NY and Schnectady! Alanna's energy, presence, and smile was a great start to my day! Shout out to my Service Tech Kale /Kyle too for the video regarding my oil change! - Terry read more

After some initial communication issues, Aaron did his best to make the situation better. My car sounds does sound better.

Fabian Rodriguez helped me purchase a new Chevy Colorado when I haven't purchased a veh since 2009! Great service and worked with me on the price! 10/10 would recommend. read more

Very helpful! They were on top of things gave me a great experience! Sam Banna was our salesman and he was kind and made sure we were taken care of. read more

The greatest experience Geoffrey did an amazing job wouldn't want another salesperson!!!

I would "0" stars if possible! All the cars I have purchased over the years this is definitely the worst. Not just the particular salesman we had but the sales manager and general manager enable the dishonesty to run rampant. Find a reputable dealership! read more

Everything perfect. Mary Kate is amazing. Loved it. They have pro shop, with Celsius- amazing staff. Friendly management. Great car deals

DON'T GET YOUR CAR REPAIRED FROM THEM. A RIP OFF!!!! I am extremely frustrated at a phone call received by Frank. I thought I was doing the right thing by going to my dealer to get my husband truck repaired. My husband died in February and I inherited his truck. So I spoke with Frank's a month again telling him I would like to bring my husband truck to get inspection and oil change and it might need a turn-up but I didn't know. I left the truck and told them I will return next week to pick my truck up. Well I get a call from frank and he told me my oil change, turn up and inspection will be $1300:00. But I needed something else with the tire. That will be $1900.00. I am so confused! Is this a prank! Or is it because I lost my husband and they are trying to get over on me. It's no way that truck cost $1300.00 for a oil change and a turn-up and inspection. What my inspector was $300 and my oil change was $500 and turn up was $500? I will continue to write reviews on how bad they rip people off, especially women that don't know anything about vehicles. Now the repair is already made and I have to pay $1300. Don't worry this is not over. I promise you. You don't have to worry about none of my cars. I'm extremely mad. One lost customer!! Not the end of this!! read more

Sales tactics are downright duplicitous. You the customer sees a price on line. You are happy with the price. You attempt to pay the price. The price is inflated because the vehicle has premium this that and the next. Right, that is the reason I wanted to buy the vehicle. Oh, and you have to pay extra for the LoJack that is already installed on the vehicle. Then come the aggressive veiled threats... we can just start pulling things off the vehicle to get it at your price. Umm no I wanted the vehicle as it was advertised at the price it was advertised plus the necessary taxes and fees. IMPOSSIBLE. The manager also stated that they lose cars all the time because people don't make their payments. Joke is on them because I had the full payment in my purse in order to make the deal happen. Why would anyone imply to a customer's face that they assumed they could not afford the payments on a vehicle? This is the second Rick Hendrick experience and both were the same. If only I could give zero stars especially for the aggressive/defensive behavior I would. It's a shame that the bait and switch they do is not illegal. Rick Hendrick is clearly a man that you can't trust with your business. read more

WHAT AN AWESOME VISIT!!! Let's just get right to it. Make sure you track your general services on your vehicle and plan schedule maintenance ahead of time cause Rick Hendrick Chevrolet does have a waiting list. The myChevrolet App is a geat way to do it! I think I was in and out in less than an hour (45 minutes to be exact.)! On arrival they checked me in with in a few minutes. By the time I had got comfortable in the nice lounge area to watch a movie, they were coming out to tell my vehicle was done. My service advisor was so friendly, respectful and informative. He told me where I was in line for the service, how long it should take and where the lounge area was. It was first class service all the way. Again, monitor your vehicle service on the myChevrolet App and schedule your appointment about a month prior to when service is due. Lastly Rick Hendrick Chevrolet. read more

DO NOT get your car serviced here. The only reason I have had to come here is because my "free" maintenance plan oil changes have to be done here. Expect a 2-hour wait WITH an appointment and don't bother trying walk-in service. They will try upselling other services regardless of the condition of the vehicle or mileage. Go somewhere else to service your vehicle if you have a choice read more

Read before going to this dealership by yourself or with low car purchasing experience. As a local business owner with customers always asking for local recommendations on real estate agents, dealerships, and restaurants. I had to remove one of 3 local car dealerships I recommend due to their sales tactics they pulled on one of my guest. So i went ahead and looked for another "reputable" car dealership in the area. Here i come with Rick Hendrick... I really did enjoy the attentiveness they provided when you first walk-in. I can say i was pleased with their greetings. The sales person was an outstanding person and more than anything he was professional. He wasnt trying persuade you into other cars that were higher on the budget. Now this is the most important part! Which is management and they are corrupt in a twist way and the reason why i will be adding this to the blacklist and inform MWR of this situation so they can inform our Sailors to not go here and get upcharged. The sales person and I agreed on a price. Which was $12,850 with all fees applied. I request to get the LoJack removed and then they dropped the LoJack cost to $405 and said they will do half price on it. I still declined the LoJack. So we were firm now on the price of $12,850. They decided to play the waiting game, and i even informed my relative. They were making us wait so we become impatient and just sign away with what they say. And also they would raise up the price again. And comes to find out, i was right all along. So after waiting 1:30hour we finally go sit down with the financial manager and this is were it gets fun. I already knew what they did and planned to do and i wanted to see how far they would play this trick. When we sat down to start signing i noticed they added more charges on top and changed the car price. Which i mentioned but the financial manager just brushed it off and then focused on the electronic insurance and hard focused to make sure we got it because we need it. Tried multiple times to tell him we dont need and he insisted we needed it. Spathetic to even twist a clients arm and push for something they dont want. I even told him i dont want it 4x times. Extremely unprofessional. I then asked what is this $405 maintenance fee? And he says is for the car warranty to get service here. Which is funny because that same number was the price of the LoJack they tried to sell me. And when i talked with my sales person we agreed on $12,850 out the door all fees included and now im signing a contract thats about $14,700 or so. Because the financial manager is greedy and wants to take home a nice pay check so he can go to "Miami" I personally dont care for the $$$ i got con out of. But I do want to warn the citizens of Hampton Roads to avoid coming to Rick Hendrick if they are new to the area or first time buyers. Their financial manager will make sure to up-charge you and will twist your arm to agree to it. This dealership is going to the blacklist. read more

I wouldn't do business with them. I purchased a used car for my daughter that appeared to be in great condition. Upon further review, the car had bad rust issues in the undercarriage that was painted to conceal the extent of the rust. The dealer wasn't great about working with a price. I feel like I was ripped off. read more

From the time that I've purchased my vehicle to the servicing and part orders, Rick Hendrick has been nothing but great to me. I love the fact that the service department respects your time and will get you in and out depending on the service. read more

Every vehicle is overpriced with EXTRAS no Price adjustments...just items that are part of the vehicle and part of the NEW PRICE read more

In keeping with my personal Yelp ranking preference, 4-stars only for a first time visit and first time dealing with this particular business. Never have reviewed a car dealership before. Anyway, picked up a car from Walter earlier this week. Was a quick process, Walt was friendly and knowledgeable. Very clean business (in and out). If in the market for a car, try this place. read more

Another visit to Rick Hendrick. Greeted before I even got out of the car, checked in under 6 minutes! Been greeted by every sales staff while staring at the new Corvette . Once again my Go To Chevy dealer for maintenance when I'm lazy or I don't have time. read more

Rick Hendrick Chevrolet Norfolk - The new Corvette! - Auto Repair Near Me - Norfolk, Virginia

I had an appointment this morning that I made back on 11/16 to have my tires replaced per their advisement and after half an hour I was told the tires were never even ordered. This just seems so unprofessional read more

Accessories are not optional? in today's economy that doesn't stand the customer-configuration is one of the major competitive advantages between other dealerships, and this dealership is lagging behind. The Price you see is NOT the price you pay!!! Dealership lures in customers with MSRP but adds processing fee + accessories + services , there is no honesty involved and nothing is presented as "Optional" the average upsell comes around 5-7k, now mind you the dealership does make around 2-3k in profit from Invoice Cost VS MSRP Profit Margin (i.e the maker of cars sell the car cheaper to the dealership already) so the final margin profit of selling a single car can be anywhere between 7-10k EASY... If you come to a dealership that says something is "Not optional" there is your red flag. read more

The place is great, had a salesman named Dylan W. Very knowledgeable and answered all my questions I had about a Malibu. Highly recommend

One of the worst experiences ever. Took the truck in for an oil change and also paid the mechanic to look it over since it needed an inspection before deployment. Was told that there wasn't anything to worry about. Took it in pretty soon after that appointment to get inspected. Told us it would be about an hour wait and ended up being over 3 hours for them to just come out and say that there was over 5k in repairs needed. Told them that at the previous appointment how I was told there was nothing to worry about. They had nothing to say. Told them that we were absolutely not getting maintenance done there ever again. The woman came back and said that they "quoted a couple of things that didn't necessarily need to be done" wow. She pretty much admitted that they are scammers. Will never return. read more

Quite possibly the worst (attempted) car buying experience of my 50+ years. There was a 5 minute speech from a sales manager before I could even talk with the salesperson I was meeting - just wasting my time. Then I was repeatedly told to go sit inside 'in the office' which was a round table in the lobby next to other round tables in the lobby - while they brought the vehicle I wanted to see to the front parking lot. I wasted so much of my day there with their pitches and making me wait to view one vehicle. I later found out it's because you can't just walk around the lot and look at vehicles because most listed on their website are not there! The vehicle I was there to see was not even in Virginia. It was in South Carolina. Ugh...just a handbook experience of what a car buying experience should not be. I went across the street to Checkered Flag and was test driving a vehicle within 11 minute of walking on their lot and driving away with the newly purchased vehicle in 76 minutes! Hendrick's needs to spy on Checkered Flag to steal their business model so other potential shoppers don't suffer. read more

We had an amazing experience at Rick Hendrick Chevrolet in Norfolk. Matt Baggett was our first contact via text and helped us navigate the starting process. He was honest with us and gave us the information we needed to get started. When we arrived he introduced us to Kero Saad and he was absolutely wonderful through the buying and trading in process. The vehicle we wanted had to be brought up from North Carolina and they had it to us by 1200 the next day! Jeremy Griffith was part of our buying process as well and he made sure everything was perfect to include making sure our new vehicle was spotless!!! Our family felt like we were part of the Hendrick family and as a military family we was appreciated that so much! We would recommend this dealer to anyone! And will be back for our next purchase for sure! Thank you to the entire team for making our experience wonderful! read more

After calling about a vehicle seen advertised online on their Instagram site I spoke with a representative about coming to see the vehicle. I clearly stated that I did not want to haggle on price and wanted them to give me their very best price they could offer right out of the box. The rep said he understood and knew that car dealers had gotten a bad rep because of past methods and he assured me he would not go that route. After traveling there we were greeted by a manager who tried to "get to know us" and make us comfortable. After that the old dealership techniques began. We never saw the truck we came to see as both the salesman and his manager acted baffled and couldn't seem to find it or have any knowledge of it. After looking at another similar vehicle I asked for the bottom line price they could offer and it was almost $10k above the sticker on the vehicle. He explained about all the add ons and then offered to take them off. He made my wife feel less than and pissed me off because of that and he promised me there would be no haggling. We left and of course received several calls from them since we left. I answered back on the following Monday via text and expressed my feelings about the games played and my disappointment in them. The rep replied that they were in the business of selling cars and didn't play games. I understand they need to make a profit and sell cars and didn't want anyone to give me anything except for upfront honesty. This whole experience will keep me away from car dealerships forever and I wish I hadn't allowed this opportunity. I had the money to buy that day but their techniques used and nice guy facade only made me realize my mistake. As a person who appreciates honesty I'm best to stay from this business and others like them. As a living I worked closely with the USN and their nuclear representatives every day and being upfront and honest was a must and anything less would have been costly in so many ways to include me losing their trust, business and possibly my job. There is even more detail I could include about my experience but I'll refrain because I'm sure my point is made. After looking at the Yelp reviews on them where over 130+ reviews have been placed with only a 2 out of 5 possible stars for an average I'm guessing Mr. Hendrick doesn't look at these scores. I mean it's only pee-ons like me trying to buy a vehicle right? read more

DO NOT GO!!! GO TO PRIORITY CHEVY IN CHESAPEAKE!!!Absolutely the worst experience I've ever had trying to purchase a vehicle. Went looking for a new Trailblazer. First, I had the sales manager take my iPad from me, shut it, and move it across the table because I was looking at my spreadsheets comparing my offers from them and other dealers and trying to play around with my payments and downpayment changes,etc. Then I was handed a quote with about $3000 extra in expenses that were never discussed over the phone (3 days of talking back and forth before actually coming up there) with the salesman and a manager. Tried selling me the lemon 2024 Equinox from the show room that had stitching coming up on the steering wheel and seats that looked like they made hundreds of people sit in with 40 miles on it. C.D. who was one of the sales managers tried pressuring me into this vehicle after repeatedly telling him I was not interested. Talked down to me like I wasn't smart enough to understand how buying a car worked. Telling me over and over to lease a car and saying "It's what doctors and lawyers do because they're smart" after I said probably 6 or 7 times I wasn't interested in leasing. Next day went down to Priority in Chesapeake, got the car I was looking for...with more features than the one I was shown at Rick Hendricks for a out the door price that was around a $5k difference. Whatever they tell you over the phone, they are lying. Check the window sticker for the $600 tint charge, $1400 InteliLock, $300 cargo net, $500 vinyl bumpers on doors, $600 oil package and anything else you assumed you weren't gonna be charged for. Go 10-15 min down the street to another Chevrolet dealership (VA Beach, Chesapeake or even Hampton) or in fact anywhere else before considering to step inside this place. read more

I bought my 2020 Colorado new at Rick Hendrick and could not be happier. Outstanding sales and service departments. I trust them with all recommendations for maintenance. They are easy to work with, efficient, professional and affordable. During my most recent service, my service advisor Grace was superb. She provided the highest quality support from check in through delivery, and kept me updated and informed on my truck's status. While other dealerships are difficult to contact, have long wait lists for service and extended wait time for repairs, Rick Hendrick takes excellent care of their customers. Highly recommended for sales and service! read more

I brought a 2009 Chevy Traverse back in November. The sales associate David told me that the truck was check out and I test drove it, and it was running fine at the time.I was burned That truck is nothing but a lemon . It wouldn't start after I put gas in it and they had check it out and said it was good. I got sick and they had the truck for about one week. To make a long story short, don't buy a used vehicle from them unless you have a mechanic to check it out. This truck has cost me more money than it worth. read more

We went here to purchase an SUV and told them that we had a loan through our bank already. The seller still took 20 minutes because he went to get the finance people to try to convince us to finance with them at a rate of 12.99%. We walked out, and they have been calling me 3x a day since then and leaving voicemails and calling from all different numbers because I block the other numbers. Horrible experience. read more

Worst dealer I have delt with in 50 years. They do not respond to concerns and are the rudest dealer I have ever delt with. They Installed a battery under warranty for the second time making it the third battery installed and now needing a 4th battery for a car that was delivered in 10/20. The latest battery installed by them was dated 3/20 and I received the car in 10/20 and now it needs a FOURTH battery! Stay Away! read more

I usually don't write reviews . So here goes... I was satisfied with the dealership. At first they tried to give me the run around on the sticker price. I was glad I brought my brother to help me negotiate. If not, they would have tried to pull a fast one. Matthew was my salesman. He was knowledgeable and worked on getting me a fair price. My dissatisfaction was I only received one key for a 2019 vehicle. Matthew assured me he would get me another key. We will see if not, I will be sending another review in the near future read more

Maybe Rick Hendrick just has a point to rip off younger customers? Or keep their seats warm while they make you wait hours on end for anyone to acknowledge your exi Not sure why the worst Chevy dealership has more than 2 because it doesn't deserve more than that. A little background: my family and I have been Chevy owners since I could remember. I have been to many Chevy dealerships for new and always been treated with respect and best interests at heart. I first went to Rick Hendrick in April 2017 because it was listed online that they had a 2015 Camaro SS that I wanted. I called to verify before making the drive that they had it on the lot and they double checked that it was. Upon my arrival I went inside to speak to someone about the vehicle and they said the Camaro was not at their dealership; they had shipped it elsewhere the day prior. I ended up buying a 2017 New Camaro from them and let me tell you - WORST EXPERIENCE EVER. A man named William Crummett, messed up my paperwork 3 times. He first promised me Chevy loyalty discount, on top of the new car and military discount. I got NONE of these. He told me it would come off at the end and upon reviewing further after the loan was set up he removed all the discounts and told me I was "no longer eligible". What kind of bullshit was he speaking. I have never been denied these discounts at any other dealership... They also did not clean the car before giving it to me, they did not fix the scratched rim that was there prior to me purchasing the vehicle, they also told me I had to purchase Rick Hendrick specific warranties which they did not honor. This dealerships website, staff, information, location, and overall customer satisfaction is all wrong. I will never recommend this dealership to anyone. I ended up trading in the Camaro to Maher Chevrolet (Florida) and was blown away by the difference in customer service. I was given all discounts and taken care of. Do yourself a favor and go somewhere else. NOT RICK HENDRICK. This place will endlessly rip you off and waste your time. Speaking of which, William Crummett also wasted my time and got an attitude with me when I tried to refund the warranties on the Camaro once I told him it was sold. Since none of these warranties were honored it's ridiculous why I was not refunded the whole amount. Thank you. *Update as of October 17, 2019: I requested to know where my check was for my refund of warranties and the total amount. No response. Contacted GM personally and they still are not able to get ahold of this dealership. They can't even answer to corporate. If this doesn't scream worst business then I don't know what will. STAY AWAY FROM THIS DEALERSHIP! read more

If I could leave zero stars I would this place is horrible the people are horrible customer service horrible maybe one receptionist is nice Amanda I think her name is everyone else is absolutely horrible this place will piss you off to the point where you wouldn't want to deal with any Rick Hendricks around the world I had the worst absolute experience I wouldn't recommend them to my worst enemy read more

When I first got here, being an active duty service member, they really made me feel comfortable and were super relatable having employed Veterans. It's unfortunate because you can really tell what Rick Hendricks cares about. Selling a car. Once they've done that it feels like nothing else really matters. I did a trade in here 11 February 2023. They were super pushy but I knew what I wanted and how much I wanted to pay. I told the financial manager from the start that I planned on putting zero dollars down. My monthly payments were what I asked for and my trade in had me getting money back which they asked if I wanted to be put towards my purchase. I told them on more than one occasion, no. After reaching an agreement I was escorted to the financial manager portion of the building where I sat around for about four hours waiting to sign paperwork with Curtis, one of the financial managers. I'm aware that at a dealership it's inevitable to be sitting around but I just wasn't expecting this. I finally got called back to sign my paperwork with Curtis. He was pleasant but definitely a snake in the grass. Upon leaving I expected the money from my trade in but was told by Curtis and Brady Roundtree that it needed to be pushed up to corporate for approval and they would send the check in about two weeks, a month tops. I reached out to Brady Roundtree and any manager they would put me through to multiple times up until 29 March. That day I called and spoke to another financial manager named CD. He eventually told me that the money I had been looking for was put towards my trade in. You can imagine the betrayal I felt when, after almost two months of waiting and sparse correspondence with Brady about "getting an eta on the equity check" I come out looking like a fool. If they are willing to scam those of us who serve they will scam you too. Just take your business somewhere else. I got a response to my google review that included your standard "We appreciate you and give the General Sales Manager a call". Spent a week trying to get in contact with Dave Miller, even left a voicemail with my name and number. A week later and still no response. I called back and long story short he told me there was nothing he could do. Rick Hendricks just wanted to waste more of my time. So thanks for that. read more

Ms. Smith that works in the service department needs to be fired. The way she treats customers is cold and I will certainly not refer anyone to deal with that place. They jack up prices for labor, 100% chance they'll find something wrong with your vehicle even if they recently sold it to you! My first purchase from this dealership and within a year already going broke to keep the vehicle on the road. COMPLETE SCAM!! read more