I've bought 4 vehicles from Rick Hendrick Cadillac of Norfolk. All of my interactions with the sales team and service team have been nothing but great. I came from dealing with Southern for many years and never got the same service that I have gotten here. You can tell they really do care for their clients. They don't just sell you a car and forget that you exist afterwards. My sales person(who I share the same name) Jake Osborne, has continuously gone above and beyond for me. We will continue to recommend our friends and family to come here for future business. They have a wide preowned inventory that isn't just limited to Cadillacs. So if you are looking for other models, they more than likely have it or can find it. When I got my most recent car from Jake. My new to me 2020 Ford Mustang GT, it came from their Wilmington, NC store. It took less than a week for the car to get to their store and have it ready to go waiting for me to pick up! Keep up the great work, Rick Hendrick you have a great team here. read more

Horrible Customer Service from the Sales Manager : Was Approved for the 2023 Toyota Camry with Bayport Credit Union : And The Vehicle is Currently Still Available on there site and they lowered the price after we left and couldn't come to agreement on a key fob and remote start , : Vehicle listed online at $26083.00 Then they put the Buyers Agreement in front of me for $29,000 - Wow , Really .... Disgusting ... Now it's listed $25,328 Pre-Owned 2023 Toyota Camry XLE Front Wheel Drive Sedan VIN: 4T1F11AK9PU154332 Stock: SA10476 You Lost a customer for life and I will never walk back in your door again., Especially when I bought my 2015 XTS there Brand New: My sales man was John Butler at the time when I bought my 2015 XTS ... You should of kept him he was very nice... Horrible Customer Service Yet Again after giving the Dealership a second chance on the same exact vehicle went there again 10/10/2025 ... Kero Saad ., said he was pulling the vehicle up for me to look at I get there and the vehicle is not even there he say's it's been loaned out out after he told me enroute to the dealership I'm pulling it up now, I get there the deal falls through again that's Karma telling me to leave ., Bye! Finance Manager Named Craig Petrie could of sold the vehicle but didn't want to...over 90 days O deductible after loaning the vehicle out on me., read more

After having a bad experience at a competitor dealership, we tried again with Rick Hendrick Cadillac after seeing they had several Tahoes in stock. They ended up beating the trade in price that the competitor offered by several thousand and beat my credit unions interest rate by 1.5%. If you want a dealership that's going to listen to your needs & not pressure you, this is the place. Thank you Oscar, Jessica, and the entire sales team for making this process seamless. read more

Although I am not happy with my initial experience in the service dept and most certainly will not be back. I do want to say Jill, Anna, and Daniel deserve gold stars for their customer service decorum. read more

You want to ask for PEYTON. He was a dream to work with. Professional, responsive, and respectful. While my particular deal didn't come together for other reasons, I 100% enjoyed working with him and he was a breath of fresh air compared to other places I reached out to. Call him first! read more

Customer service at Rick Hendrick Norfolk Cadillac is absolutely atrocious!!! This is not my first time having this experience. I have to deal with then because I have my second Caddy thru them so services at times are required. I asked for a simple call back on a question I had and kept getting the runaround. I was able to finally leave a message with the person who was supposedly in charge of services to relay my message saying someone would call me back and lo and behold no one ever did. I had to call back and to throw egg in my face, service was closed. DO NOT BUY A CAR FROM THEM JUST BECAUSE OF THEIR SERVICE DEPARTMENT ALONE!!!! read more

John Bell was excellent to work with in purchasing my Cadillac Lyriq. John was patient with all of my questions and even worked with me to customize the Lyriq. I highly recommend John - the sales process was so easy; virtually all electronic. The signing and take possession of the car took less than an hour. read more

Rick Hendrick Cadillac Norfolk - 2023 Cadillac Lyriq - a dream EV - Auto Repair Near Me - Norfolk, Virginia

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Excellent service. All staff is very professional and caring of our needs. Special shoutout to Peter and Josh who went above and beyond to make our experience wonderful. Thank you so much! read more

Buyer Beware!!! Doesn't matter what you spend on a new vehicle at this dealership and/or you are getting a repair, both of my experiences are abysmal. There is absolutely NO leadership at this dealership, you hear from numerous representatives who each tell you something different, nothing they tell you is accurate, if they even communicate with you at all. They don't do any quality control on repairs and give you your vehicle back when it's not completely repaired. The middle management means well but they have no authority, so what's the point of wasting your time speaking with them. After having a damaged vehicle (that was purchased at this dealership not even a full year ago) and spending $30,000 + on the repairs, the vehicle had to be taken back to the dealership multiple times because it was actually not fully repaired because the service department didn't even QC the repairs. We we're never offered a loaner care until we complained profusely. Shame on us, we sold the vehicle back to dealership and bought a top-of-the-line Escalade for $138K and within a week, one of the back seats wouldn't work and we we're told they could not get the part for this repair for months. Brand new vehicle and the back seat won't adjust and therefor it is unusable for its intent....and so again, we had to kick and scream about the issue only to find out that they could actually get the part. Meanwhile, we are given a loaner vehicle that is 1/8 the size and value because the dealership states they don't have anything comparable in size and yet that again changes after we complain enough, and we're ultimately provided a comparable vehicle. Now the repair has been delayed again, and I've had to call the dealership myself to get updates because they do not honor their word and do not communicate. This dealership has absolutely no concern or respect for the customer on any level and as I have experience, it gets no better as you move up to the GM. Prepare to be inconvenienced and disappointed, the fact that you are CUSTOMER is no concern at Rick Hendricks!!!! read more

Long waits on service line and they give wrong info or don't have what you ask for. Thanks

Recently brought my car in. It needed a battery replacement and I also told them that the check engine light comes on occasionally, especially when I drive short trips at night. They billed me $2000 and told me they've fixed it, replaced parts. I took my car away. Two days later it still is showing check engine when I take short trips at night. So, essentially, nothing was done because there's no change in behaviour. I would say I wasted my money. read more

Awesome experience and customer service! If you are planning to buy a car, this is the place to go! Just ask for Tyler Good; I promise you wont regret it! Very nice guy, knowledgeable, and very patient. Recommended 100%! read more

I came into the dealership today to look at a few cars and u bumped into this great looking, outgoing young man named Joe Waller. I was all over the place (having no idea what I want) but he was very pleasant and patient with me. We looked at the cars that were on your lot and then Joe suggested we take a trip next door to see the cars at the Chevrolet lot. Unfortunately nothing "caught my eye" at either place but rest assured that I will definitely be referring anyone I know that is looking for a car to go see Joe! Great asset to your team!!! read more

I purchased a vehicle from Rick Hendrick Cadillac and I made sure that the vehicle had ZERO repaint or replacement issues and I was told there were none before I made the trip to purchase the vehicle as I was out of state. The front end of the Cadillac is now peeling and is falling off from the crappy aftermarket front end that was on the vehicle when they sold it to me and they are saying they are not responsible so I am now stuck with the front end paint peeling and bumper cover coming apart. Its disgusting and disappointing that Rick Hendrick or any dealership would advertise and then sell a vehicle as zero repainting or replacement and then finding out the front end was painted and an aftermarket bumper cover was on the vehicle when it was sold.....buyer beware! read more

Bought my SRX from them with 43K miles 3 months ago, took it in at 46K for regular maintenance - $1000 later, I have new problems worth additional $600. Also, I was promised interior leather repair and paint fix on the hood - never happened! This dealership sold me lemon and charged arm and a leg for basic maintenance! By the way, didn't even bother to call to let me know all fluids needed to be changed and just tripled amount that would normally cost on a 45K maintenance. I am still trying to figure out why they had my vehicle for 24 hours. Lastly, expect to find a ride to pick up your vehicle from service department - there is no shuttle. read more

I tried contacting Jermey J left message but never heard back from anyone. I will be contacting wavy 10, bbb and some more people this

Very dissapointing. If you want to buy a vehicle over the internet this is not the dealership. After a month of trying to buy a vehicle, they sell it to a wholesaler. NEVER Rick Hendrick Chevy in Norfolk for me again. read more

The service department is always friendly and the make it a family atmosphere The service manager Danny Powell is awesome

very clean and profesional environment my saleswoman was jennifer definitely recommend people to buy from here

I purchased a 2014 ats from Rick Hendrick Cadillac and everything has been great! The sales team is fantastic and service department have been very easy to work with. Also the renovation is awesome! Keep up the good work! read more

Rick Hendrick Cadillac Norfolk - Auto Repair Near Me - Norfolk, Virginia

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Had a terrible experience at their Used Car Center in Norfolk. Called and emailed the General Manager concerning this experience and never heard back. Emailed 3 different people at Hendrick Automotive Corporate office and never received any response back. It is exceedingly apparent that they do not value customer service, locally or nationally. read more

Was told that I had an emissions valve that went bad and that is going to cost me over 1000 dollars for a 40 dollar part. On top of that..I come to find out I had a loose gas cap. I also had a ground force Balance that was done 6 months ago that seems to be off balance and was told it would cost me another 150 bucks Wich is full price to get it looked at again? 150 bucks for a balance that last me about 1500 miles. When you try to call no one ever answers the phone. Great Cars horrible service when it comes to maintenance. read more

What a shady bunch these guys are. Bad enough they tried to charge me $85 to change a parking light bulb to pass a state inspection (Apr 2019), but I just found a nice LED worklight missing from my trunk. A bit late? Yes, I wouldn't notice it until I needed it. Can prove it? Of course not at this point, but I can still comment. You folks will never see another car of mine again, or many of my friends/work associates either. read more

The Service I received from Rick Hendricks Cadillac was superb. I took my 2004 Cadillac CTS in for service and the staff were very professional and efficient. I received daily calls informing me of the progress of repairs on my vehicle. If ever I had to place a call to the service department, they were expeditious in either answering or returning my call. Last, when I went to pick my car up after the completion of my repairs, the office staff were very pleasant and accommodating. I received great service from this dealership. Thank you. read more

The best dealer around. No pressure and they treat you like royalty.

I bought a car from their about a year ago everything went well now I wanted to see if maybe I would look to trade without even putting a real deal together the ran my credit UNAUTHORIZED because they said they want to see my rating with leasing without a deal? Without numbers? Are u kidding me? So now I have a complaint in and talking to my lawyer as that inquired report dropped my scores read more

I love these guys! Always do everything they can to get me in and out and seem to always have my best interest. Dave banner is awesome! I've worked with him every time and have never been cared better for from a dealership. read more

Visited the service department and they satisfied my needs without trying to get me to purchase something that I didn't come it to get. Always good to have a good maintenance report. Like going to the dentist and finding out you have no cavities. Hats off to Joe Waller and the service team. read more

I took my car in for a noise it was making in the power steering area. They kept my car, put me in a loaner and when I got it back the noise was gone. I and my husband were sick and hospitalized and they didn't pressure us at all to return the loaner back even when our car was repaired. That meant a lot..... Joe and Dave ALWAYS take good care of me and my Cadillac XTS! I LOVE THOSE GUYS!!!!! read more