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    Checkered Flag Mini

    3.4 (17 reviews)
    Closed 9:00 am - 7:00 pm

    Checkered Flag Mini Photos

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    The color of this car is amazing... its called enigmatic black...is it black or is it dark blue!  What ever it is, it is beautiful!
    Lorrie L.

    We walked in last December knowing we were interested in a Mini. My husband had watched every mini video on UTube and so we were here to see what we could find! Out came Jacob. He told us he was new, so he threw me off of my "dealing with car salesman" game. Jacob is one of the main reasons we decided to buy a car here. He was very helpful. Asking questions from anyone around him and getting us the answers that we needed. We decided to build a new JCW All4 Mini Clubman. We got a good price and we were able to trade in our B6 Alpina BMW and got the best trade in amount of all of the places we checked. Jacob called and emailed every week to let us know the status of her build. We knew what stage the car was at all along the way. Surprise, she arrived a week earlier than expected. Jacob called us to tell us she was ready, we could come and get her today! But we were waiting on the cable guy, which turned into a six hour ordeal. They stayed late for us! We got there at closing time, before staying in close phone contact, and they told us to come on and get her! We were so excited! Three months later, brings us to today! Our Mini came in and she is BEAUTIFUL! This was the BEST car buying experience we have ever experienced. I would recommend to anyone looking for a Mini to go in and ask for Jacob. Management was also helpful by staying late. Thank you Jacob and the whole Mini team!

    Ariel N.

    I got in touch with Checkered Flag Mini during my car search, and was paired with Diana Almanzar. Diana was so friendly, responsive and prompt. Originally, I got in touch with another Mini Dealership but they moved a little too slowly , Diana and her team kept the process moving swiftly and painlessly. They were honest and I felt pretty secure that I wasn't being taken advantage of. I ended up getting a much cooler mini than I originally set out to get. I'm OBSESSED with my Mini and am so happy that I had my experience with Diana and her team.

    Cute car, maybe next time

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    Ask the Community - Checkered Flag Mini

    Review Highlights - Checkered Flag Mini

    Hopefully she will be there to help me purchase my next Mini.

    Mentioned in 2 reviews

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    Morales Motors

    Morales Motors

    3.7
    (3 reviews)

    they took care of me. i have had my car for two years now. if i had a problem they would take care…read moreof it asap. what i add was a minor issue and i was see the next day. i hope to go back for another car!!

    To be real with the people about the product. I completely understand out to make money to provide…read morefor your family. Yes I should have had a mechanic look over it with me. My thought was a Toyota with 99k miles is an epic deal. That needed 1 tire and alignment. Little high for the price but over all would have been solid in the long run. I was told if they would fix those 2 things they would have to charge me 8300. I got it for 5500. Then the process fee out the door 6500. Left there to get tire and it aligned. I needed to replace struts, rotors, breaks, it ended up having 2 bent rims. I had to get 4 new rims and tires. Just a couple weeks ago wheel bearing goes out. I would have been fine getting everything taken care of if they would have just been real and told me. Could have brought it down to 3200 because iv had to spend about 3 grand in parts and labor without doing the work myself. Rims 500, tires 500, rotors breaks 300, struts 250, wheel bearing set up 100. Renting tools 400 yea I got that money back for the tools rented. All that's after going to the shop from the dealership to get tire and alignment 700. Still had hard pull. The next shop alignment specialist told me 2 bent rims couldn't fully align but got it the best rotated and balanced tires. Ordered the rims then got the tires. Another specialist trying to get the hard left pull fixed. Radio didn't work from the dealership that had to get replaced 150. After all that the wheel bearing goes car was down 2 weeks waiting on parts because I didn't have a press. Got that squared away. To top it off you wait until after everything is signed that if I would have just put down payment and made payments that I could have had a warranty. Yes I signed the papers and I should have gotten someone to look it over with me. The bottom line is to be real with someone. If you honestly have no clue what's wrong with it the just say so. I was wrong for not having someone els look at it with me. I took it as they wouldn't do anything like that. I don't know how else to explain it.

    Checkered Flag Honda

    Checkered Flag Honda

    2.9
    (145 reviews)

    David was so awesome with helping me buy my brand new car! He was super knowledgeable and…read moreinformative asking him questions was so easy and he went out of his way extremely!

    DO NOT TAKE YOUR CAR HERE. I have never had a bad experience at a Honda service department until…read moretoday. This was my first time going to this location because my usual location (off Battlefield) was booked up for a few weeks. I now know why this location had so much availability - because their customer service sucks and they are scam artists. I scheduled an oil change... I arrive and they proceed to tell me that my total will be $140 when online it shows $94 (shown in picture). When questioned about it, they try to say that it's because of oil prices going up which is funny because oil prices have actually been going down. I showed them the price online and they still try to charge me $140. INSANE. You can't advertise a price and then charge someone $50 over that price because of "oil prices going up" - that's a joke. Then if I want a rental car, I have to pay for it. The other locations I've gone to provide complimentary rental cars. My car was dropped off at 10am and was not finished until 5:30pm for a simple oil change. I received absolutely no communication on when my vehicle would be done. I had to call them an hour before they closed to ask them when my car would be done and they didn't even answer my call - I received a text message shortly after I called with the response. To continue with trying to steal every penny they can from people, they let me know that if I pay with a credit card they will charge 3.5%. Again, never experienced this at the other locations I've been to both in Virginia and California. The service rep and manager were both incredibly rude. I will never come to this location ever again and plan to tell everyone I know about my experience.

    First Team Subaru Norfolk

    First Team Subaru Norfolk

    2.7
    (90 reviews)

    We've lived in Hampton Roads for 2.5 years and own two Subaru Outbacks. We bought one of them from…read moreFirst Team Subaru Norfolk because they had the trim/model we wanted, but we've avoided them the other time due to pushy sales tactics. This review, though, is specifically about their service department, which has been consistently disorganized and dishonest, with a particular service advisor who defaults to being defensive and argumentative. Our first bad experience was last year. I urged my wife not to write a negative review of her experience, but after today's interaction, I wanted to revisit it. Here's her story: "My 2016 Outback had a locked emergency brake and we had it towed to First Team because they were the closest. It took several days for them to figure out the problem, and it genuinely felt like no one knew how to fix it until one technician finally did. When I picked it up, the car had a strange musty smell. A few weeks later I brought the car back for its regular service and asked them to investigate the smell. I told the service agent (L***a) that I had to have my car back by 3 p.m. I dropped it off at 7:30 am and didn't get any update. I called repeatedly--no answer. At 5 pm I finally got a call saying my car was 'ready' and that a courtesy driver was on the way. I couldn't get there by then, so my husband Ubered there the next morning... only to be told the car wasn't ready and that the carpet had been removed entirely because they found water underneath it. For the next week, I had to chase them down daily for updates. The service agent L***a admitted she didn't know she was supposed to update me. I was given multiple contradictory explanations, including that it took '48 hours' for my carpet to dry outside the car. L***a's default is trying to convince the customer that they are wrong. When they finally said the car was ready, another service manager told me I was 'lucky' because they had just gotten a new cleaning product and mine was the first car they used it on. He warned it might smell like a pool for a few days. In reality, my car reeked of chlorine for six months. My husband said he could smell the chlorine in my hair every time I got out of the car. The car continues to have this smell today, albeit not as strong, one year later. When I received the car, my driver's seat presets were wiped and wouldn't reset. The manager and a technician couldn't figure out how to fix what they apparently broke when removing the seat. I was forced back into a loaner vehicle--even though earlier that day they pressured me to pick up the car because they 'needed' the loaner back. It was just one contradiction after another. Finally, anytime the driver side door was open, whether or not the car was on or off, the car would ding. I called the service department, and they recommended bringing the car in. But after my horrible experience, I couldn't bring myself to take my car to them again. We just looked up the fix online." Fast forward to today, I scheduled an appointment for a trailer hitch install and asked if the technician could slightly extend the bumper cutout to accommodate the bike-rack lock. I've had this exact hitch installed on another Outback, so I was familiar with what was needed. Instead of even discussing the request, the service agent (once again, L***a) immediately became argumentative and defensive--this is her style. Before work was even done, she already blamed me for errors in the result. At that point, I canceled the service and took my business to another dealership. Bottom Line: After 2.5 years of giving them multiple chances, First Team Subaru Norfolk has earned our lowest recommendation. Between poor communication, lack of technical confidence, dismissive and defensive customer service, inconsistent information, and outright dishonesty, this dealership has repeatedly proven to be unreliable. There are three other Subaru dealerships in the region. Even if it requires a longer drive, we strongly recommend choosing any of them over First Team Subaru Norfolk.

    I brought my vehicle in for a simple oil change and quick maintenance before a long trip. I asked…read morethem to check a mild braking concern--nothing major, as the brakes had recently been replaced at another shop and inspected. I had never experienced any issues with this vehicle beyond a gas light, until brining it here. I initially received both a text and phone call stating the vehicle was fine and they could not duplicate my concerns. I also received a video showing the underside of my car - there were no leaks per the tech. When I mentioned that I would come by to demonstrate the braking issue myself, since I was going in a long trip, they suddenly decided to "take another look." Conveniently, right after that, I was told I now had a major brake fluid leak--one so severe the car was deemed unsafe and undrivable. This leak did not exist in the video they sent me nor was it present beforehand. What followed was back-and-forth discussion over an extremely inflated repair quote. Only after pushing back did someone else provide a more reasonable estimate, involving a repair rather than a full replacement of parts they had just worked on. Even then, I did not feel confident in their assessment, so I took the vehicle to my regular shop. This entire experience raises serious concerns about how inexperienced techs are handling customers' vehicles and quotes given. To make matters worse, they offered an insultingly low buy-back quote for my vehicle. Overall, this dealership has demonstrated a lack of transparency, professionalism, and care. Do NOT trust this dealership with your vehicle.

    Checkered Flag Mini - usedcardealers - Updated July 2026

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