I had a terrible experience with this State Farm office. I paid $466 on November 29, 2025 for three…read moremonths of auto insurance in advance. I moved to another state on December 22 and canceled the policy, but they have still not processed my refund. The staff showed no willingness to help and kept pushing responsibility away, telling me to "wait for the billing department" without giving any updates. Their attitude was cold and unprofessional throughout the entire process. I have been a loyal State Farm customer, but this experience has been extremely disappointing. I hope they improve their service and take responsibility instead of leaving customers without answers

Anthony Pelfrey and his team are the absolute best! They are always available to answer my…read morequestions! I was recently in an accident and the staff and app made getting repairs and a rental very quick and easy! I can't thank Anthony and his team enough for the great experience!

This company is top notch!!! And very reasonable and quick. I will never do my taxes again.read more

Had used Glenn BK in the past and needed them again. Everyone was great from the nice office…read moremanager who took a pile of my tax stuff to get started to Ryan finishing Federal, State and Local taxes in no time. I trust them and especially liked that they put together a final packet with explanation, instructions and even addressed envelops for payment and even vouchers for estimating taxes for 2024. Brilliant! great service and value highly recommen!

Slowest bank ever. This is why bricks and mortar banks are going out. Easy tasks made cumbersome.read more

This has been my bank branch since moving to Columbus in 1996 when this was still Bank One. Like…read moremost people, however, I seldom go to a bank branch anymore. I do most everything online and occassioanlly visit an ATM when I need cash. Recently, however, I needed to actually "go inside" and meet with a banker. I scheduled an appointment and showed up at the appointed time. The banker was expecting me and I didn't have to wait. I met with Heather Morris who was very professional and knowledgable. She handled my transaction very efficently and I was out in less than 30 minutes. Excellent service.

Uses technology with clients and provides high level of service. I recommend Nichols and Company…read more Gwen is very supportive of Westerville Rotary and other community activities.

3rd year getting our taxes done here. The first year we sat down and spoke with Wes Harmon about…read moreall our finances to create a knowledgeable base to start. Since then we receive an annual questionnaire with last years numbers for comparison. Fill it out and drop it off with attached tax forms anytime during open hours at the front desk. They confirm name and contact info, off you go. They call if they have any questions. A short period of days later you get the call that your taxes are ready. The friendly desk staff go our your return forms and discuss anything new or pertinent. Sign on the dotted lines and render payment for their CPA services. If you need to pay taxes, you simply enclose a check with the provided forms and envelope at your timeline. If you are getting a refund you can mail in the forms at your leisure. We opt for e-filing, so they electronically file all our forms, and we simply mail in the confirmation page. Plenty of parking in this shared business park. Small comfortable lobby with refreshments offered for that first visit. Tasteful decor. Very clean and bright. I especially liked that our accountants office did not look disheveled in piles of paperwork and bursting file cabinets of the unorganized. Very business with personal touches of family. Years ago we learned the benefits of getting away from those do your own tax programs. Go with a professional if you want your money handled professionally.

Amazing staff manager is top notch all banks need customer service like they give will definitely…read morebe returning to this branch

I just was told by this bank since I closed my card they say it was revoked and I am not allowed to…read moreview my card balance online. This card has always been paid on time. I am being punished for closing the card. I kept arguing that I closed the card and I am paying off the balance. It is my card and I deserve to be able to see payments. they did not make this 5th3rd customer a 5th third happier.

Been our bank for years! Very trustworthy and efficient employees! Best online website is clear and…read moreeasy to navigate ! Offer variety of checking, savings and mortgage plans!

Don't waste your money, if you don't accept automatic payments they upcharge $40+ a MONTH. If you…read moreask for automatic payments to be removed they lie and say they removed it yet don't and still deduct money from your bank. They also add random amounts to your bill and increase your premium without warning. Just don't. ​

Five Stars for Joseph who was extremely helpful with my claim and helping sort out additions to our…read morepolicy! I'm glad we are with Liberty Mutual!

I have been with Endicott Insurance for several years not and they have been great, They also check…read morein to see if I need anything, been very good when needing to make changes (add, drop, etc.), The Insurance company they have me set up with great, My car needed towed today and calling the road side assistance was awesome, the person was so pleasant, friendly and was contacted by text that a tow had been dispatched and then not even 5 min later i get text from driver that he was on his way and would be arriving in 15 min. Tow driver was awesome, polite, friendly and delivered my car to mechanic in 20 min. I would highly recommend the Team at Endicott Insurance for your Home, Auto and any Insurance needs you may have.

I've had insurance with Endicott for, um, too many years to count. 25? Anyway, almost as long as…read moreI've had cars. Their prices are reasonable (and I've compared a few times over the years to be sure.) Their service is outstanding. I have had a couple of claims, and they have been right on top of things each time. Friendly, professional, efficient, and affordable- what more could I want? Whenever I add or delete a car, or things otherwise change in my life, I know I can call them and get things sorted out quickly. If I have a question about car rentals, etc., they are happy to help. I'm surprised I haven't reviewed them already, but this is just one of those places I've been happy with for so long that I take them for granted. Trust me, though, when things happen and you need them, they are there to help.