I wish I could leave a 0 star if possible. I messaged her twice about scheduling a tour for a listing that was online and never heard back. Got in touch with her over the phone finally for her to tell me that she's already talked with me and that I've been harassing her about a tour which I guess was me messaging her twice? Told me she knew about my job and everything already when I tried to clarify she must be thinking of someone else, since I've never talked to her before. Cuts me off and tells me I'm not a good candidate for this house and hangs up on me. I've never talked to someone this rude and unprofessional before. I'd stay away from her business if possible! read more

I would say this Christina is incompetent, but that does not do justice to how charismatically deceptive she can be when making first impressions. Do not be deceived - she is not only bad at her job, she is actively dishonest and extraordinarily unprofessional. Christina, as others have said, will do all of the following: - Make promises she does not keep; - Treat people badly and then blame others for it; - Be disorganized and non-communicative; - Set meeting times or appointments and not show up for them; - Blame you for things she has failed to do; - Make her book-keeping so complex and confusing that even she doesn't understand it; - Fail at the simplest things that professionals take for granted We broke our contract with Christina, forfeiting money in the process, in order to get away from her deceptive practices and failure to fulfill the basic requirements that any property manager would see as normal. It was worth every penny to get away from her, at last, after 6 months. Be forewarned! read more

I was the tenant in an apartment managed by Chel NW Realty, and I'm coming forward after hearing the experiences of others in terms of how Christina Lienenlueke treated them. I'd give zero stars if it were an option, and I frankly think Christina should lose her business license with the city of Seattle and never be allowed to manage properties ever again. Christina makes a solid first impression, but don't be fooled. She's terse, rude, quick to judge, undiplomatic, and interruptive if you try and advocate for yourself or ask her to fix things. She also does NOT care about you, your safety, or your feelings. About 4-5 months after I moved in, as the weather got colder I was spending more time inside, I started to develop some health problems (fatigue, lethargy, stomach issues, muscle pains, lower back pain, restlessness, inability to sleep well, etc.). I couldn't get enough sleep. After months of doctor's visits where I had an ultrasound, a CT scan, and other tests, I could not figure out why I was feeling so terrible all the time. It wasn't until I moved out in mid-May 2023 that I started feeling better. And that's when I realized it was the apartment that was making me sick. Subsequent tenants who have lived in the apartment after me have gotten the water tested, and there are grossly elevated levels of lead and copper in the water. There is most assuredly mold in the bathroom as well. I also have numerous instances that are worth sharing where Christina either wouldn't fix things or tried charging me $ for things that were her responsibility: 1) My bathroom sink started overflowing with brown water late one evening. I emailed her, and she said that plumbing issues are the tenant's responsibility (see email screenshot attached). 2) This apartment is on the second floor. When I moved in, the outside windows were filthy, and I called that out to her on the move-in checklist. Months later, I asked if she could send someone out to clean them, and she said it was my responsibility. How is that ever a tenant's responsibility? What am I supposed to do, get up on a 26 ft. ladder and clean them myself? The lease said nothing about tenants being responsible for cleaning the outside of the windows. As we have snow, wildfire smoke, and ample rain, the windows get dirty, and it should be part of regular maintenance that she as the property manager is responsible for. 3) The washing machine in the basement of the building is full of mildew and mold. Christina wouldn't pay to have it serviced or cleaned. See pictures of this as well. 4) On the move-in checklist and via email, I clearly called out to her that there was paint chipping above the bathroom door, and after I called her over to inspect mold in the bathroom many months later, she sent me an email that afternoon saying that the "Peeling Wall above Bathroom Door (pics attached). This was not present at the time of your move in." This was yet another example of her trying to essentially steal my deposit money. 5) I had an ant problem for some inexplicable reason, and she said that was my responsibility as well. The tenant below my apartment as well had an ant issue too. Please do not rent from Chel NW Realty and Christina. She will do exactly the same thing to you. read more

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I'm the current tenant at 3215 1/2 NW 65th St. It is available for rent because I am leaving after just four months in the unit. Some of these reviews may be old, but I wish I had listened to them. Here's my experience. Shortly after moving in, I started experiencing health problems. After months of tests, doctors, and medications, I got a biopsy. That's when I found out that this apartment was making me sick. I told Cristina - the sole property manager here - what was happening and she refused to get an inspector. A few weeks later, my water turned a deep brown. I haven't had drinkable water in weeks. She accused me of lying about the plumber telling me not to drink the water - the water that was brown with rust specks in the glass. Around this time I found that Christina never changed my apartment door lock after last tenant and she never told me that the code that opens the other public spaces in the unit can be used to open my door. The downstairs neighbor already looks in everyones windows, goes through my packages, and digs through the trash. And she had access to my apartment. This may sound crazy and paranoid - but that's what Christina's gaslighting and lies do to you. It makes you actually wonder if you're crazy. It wasn't until I found the past tenants and heard about their experiences that I knew I wasn't. Christina knew this apartment makes people sick and she keeps leasing it out anyway. I have a degree from MIT and this woman tried to make me believe that I was in the wrong on all counts stated above. And those are just the big ones. I'm 28 and she tried to talk to me like I was a child. She even yelled at me a few times (once was because she locked herself out of the WSG account and decided to blame me). I missed work at a new job because I had to make doctors appointments and had to stay home when none of her contractors showed up on time. I haven't had clean water in two weeks. Don't rent from this property manager. Don't hire her to manage your properties. It's not worth it. read more

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Hey, CHEL NW, here's another glowing review to add to your collection. After a few texts and emails and a friendly phone chat with Christina, I made the trip from Portland to Seattle and stayed at an airbnb overnight, specifically to see her listing, a house for rent. We were to meet at 9:45, but she later texted, asking to delay the meeting: "Any chance we can push our appointment to 11 AM?" Sure, I replied, even though it meant busting up my schedule and waiting in the rain. I texted that I didn't bring a raincoat. "Bummer" she replied, and agreed to pick me up at 11 and drive us to the location. Her massive GLE450 was at the curb, but apparently my appearance did not meet Christina's high standards. (I admit I had gotten a little damp out there.) As I approached, she locked her doors, then reluctantly rolled down the window, and we had an incredibly awful, depressing exchange about whether I was me or not. I showed some ID. The door remained locked. Now the topic was: could I afford the rent? Apparently to Christina, this astronomical amount was obviously beyond my ability to pay, and how could anyone that looked like me even conceive of wasting her time like this? "Christina," I said, is there a problem? It sounds like you ..." Suddenly the window rolled up ("Watch your fingers!") and she zoomed away. Even with all her years of experience ( since 2006 ! ), and dedication to excellence (as her website proclaims) I must now respectfully point out that Christina seems to not have any kind of clue-- about people or her own business. Maybe Christina would have acted more rationally if she had just taken the trouble to do a little research. I have owned and leased lots of expensive properties, including some landmarks. And I would feel better if she would reimburse my airfare and expenses for that overnight stay in Seattle! Not a realistic expectation for sure. But i will be asking her anyway. This episode, and previous comments, all make me wonder how much longer she can persist in the real estate game while obviously wasting a good deal of her clients' money and time-- not to mention mine. A big Mercedes and a slick website do not necessarily make a good real estate agent. read more

ANOTHER "glowing" review to add to your large collection, after I decided to inform this "professional" out of courtesy that I am no longer looking I get attitude, I do not recommend someone so aggressive and unproffesional Me: "messaging to inform you I am no longer looking for a place, thank you" Christina Lienenlueke: "I assumed since I didn't hear back for 11 days." Me: "wow what a snotty response" Christina Lienenlueke: "Why even bother after all this time? It's unprofessional not to respond when someone replies to your inquiry." Me: "that was my response, I will be sure to not refer or consider you in the future" read more

We rented a apartment for 1 year from with Christina Lienenlueke / CHEL as the property manager. In hindsight some of the first red flags were the fact that she was late / no showed to many of initial meetings to get the rental agreements set up. The part that was really disappointing was that she would call to cancel 20-60 minutes after the meeting time, so really unprofessional and showing no respect for others time. For context we had rented properties in the Seattle area for the last 5 years, and always had a fairly normal experience, with no real problems with any other landlords/property managers. This was by far the worst rental experience so far. Later after having moved in, we learned that things she had said in the listing and initial walk through, were not true. She claimed that certain aspect about the rental would be repaired upon move in. They were not. Then, that they would be repaired/taken care of later. Nothing ever happened. Then she attempted to charge us for some of these things upon move out, and she was extremely rude about it, even when we provide documentation of her documents. She has a tendency to make statements that later end up not being true. At best she is forgetful/unorganized. At worst she is actively lying. Either way I am glad to not have to deal with her anymore. Closing thoughts, she doesn't really provide any service/help in renting a property. We had to take a really active role in getting anything done for our rental, which really defeats the point of paying money to rent a property. This combined with her rude, unprofessional, forgetful or deceitful manner, and just general poor communication, leaves me to not recommend Christina Lienenlueke. read more

This woman is extremely unprofessional. A nightmare to deal with. Once we signed the lease, she was no where to be found for issues needing repaired with the property. Then she tries to keep our deposit, asking for repairs for issues we had notified her about PRIOR to moving into the property. Get ready for passive aggressive emails, no shows for scheduled appointments, and trying to get every dollar of your deposit once you're done. Every word others have said in their reviews is true. BEWARE!!! read more

I typically don't post reviews as I know mistakes happen, but the experience with Christina was beyond horrendous. We requested info and an application for her listing on Friday after we viewed the property ourselves because she didn't respond to the initial request 4 days earlier. She messaged Sunday afternoon stating they were almost finished with the open house that she didn't notify us of or post on the listing and sent the link for the application but did not respond to the questions stating she would get back to us soon, but directing both of us to apply. After spending the applications fees and having inquiries that went through our work history and rental history with still no response from Christina she sends a generic email stating they moved forward with someone else. When questioned regarding her less than ethical business practices she blew up stating that they hadn't actually decided on someone, but now they knew it wouldn't be us due to the email response questioning multiple application fees that were charged and still not returning the answers to our questions. Thank goodness we learned right off the bat to avoid interactions with this person at all costs. read more