No way to contact them by phone. So basically no customer service. I will try again via online help?read more

information provided on this site is a scam do not call the phone number please report it to the…read morefbi and the online for department

8.15.2026 I am Natalia sorkin got Excelent service with Justin 43 w 23rd st . Thanks for the help…read morevery patient.

This is probably the worst internet service company I've had to deal with. I live in New York City…read morefyi. For starters, my bill began at around $60 per month, and over time it increased to about $130. Throughout that time, there was very little communication about available upgrades or options that could have benefited me. Instead, it felt like the priority was simply collecting more money rather than making sure customers understood what they were paying for. I spent nearly 20 minutes on the phone with a representative in Texas trying to discontinue my service. What should have been a straightforward request turned into an unnecessary back-and-forth. I explained that my decision wasn't based on one issue alone. It was the combination of poor customer service, unreliable internet, and outdated equipment that requires cords running throughout the house. I also explained that no one had informed me about newer equipment or upgrade options. I genuinely tried to provide constructive feedback that the company could use to improve the customer experience. Instead of listening, the representative continued arguing with me about my decision to cancel. It felt as though the goal wasn't to understand my concerns but to convince me to stay, regardless of what I was saying. That experience alone reinforced my decision to leave. What stood out most was that after nearly 20 minutes of arguing, the representative finally told me my service had already been discontinued. That should have been communicated immediately, not at the end of a prolonged conversation. It only reinforced the point I had been making throughout the call: there was a lack of transparency. Transparency matters. Clear communication matters. Respecting your customers' time and money matters. Another thing I found disappointing was hearing negative comments about a competitor during the conversation. I don't believe criticizing another company is a reflection of integrity or strong business values. I would much rather see a company focus on improving its own service than trying to discredit someone else's. Instead of being proactive and addressing issues before they became problems, Spectrum waited until I was ready to leave before offering solutions. By then, it was too late. Integrity, transparency, and genuine customer service are far more valuable to me than last-minute retention efforts. For those reasons, I will no longer be using Spectrum. I don't believe the company has been transparent with me, and I left the interaction feeling that protecting the company was a higher priority than serving the customer.

This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Spectrum ran a campaign in my apartment complex a few months ago. They gave four high rise…read morebuildings with over 1400 apartments a deal if you sign up for internet etc. Last night they came back with pizza and soft drinks as a thank you pizza party. They believe in buying local so the pizza was purchased in our neighborhood at Nick's. Definitely yummy and thin crust the way I like it. My slice had pepperoni. Everyone had a good time. I didn't care about my allergies. I was hungry and having fun with my friends in my building. We are all Baby Boomers we survived on pizza in college! Thank you Spectrum. Maybe you are better than I give you credit for. I'm recommending you find a cable plan they offer to meet your needs.

For the most part, their TV connection has been fine. Storms do cause signal problems. My larger…read moreconcern is about their customer service. The other day I tried to contact them by phone. The auto attendant said the wait was about one minute. -After about three minutes, the auto attendant updates to 30 seconds wait time. -After about five more minutes, the auto attendant updated the wait time again to 30 second. -I waited about 5 more minutes; then hung. Disappointing phone customer support!

Days I've wasted trying to develop communication w DirectTV. I can sign up but their app continues…read moreto not complete server connection. Error same ... We have an issue. Chats w their support achieve zero. Done!

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

Representative Christopher was excellent he was very helpful…read more He solved a difficult problem with my e mail

Mgr. Siegfred & Frontline Christopher "pictured" are the coolest Spectrum Ambassadors, ... PERIOD…read more Enthusiasm, kindness, laughter and assistance are the norm when i visit monthly. THNX 2.

Spectrum Cable and WiFi are a necessity for me. The worst part is everything is working fine. I…read morewoke up to a red and blue flashing light. At 3am I had a lengthy conversation with a very nice Spectrum Employee. She couldn't resolve the issue by phone and I had to make a service call appointment. Then I am at the gym and get a text the problem is resolved and I can cancel my appointment. I waited to get home to make sure and naturally it was still flashing. I again called and was told "as long as everything was working ignore the lights." "Or, keep my appointment." I'm keeping the appointment. Frustrated I searched Spectrum Website and learned it's most likely the battery in the modem. Who knew there's a battery inside??!! The two representatives sure didn't. I realized it myself when I read it next to the light on the modem. At this time, except the flashing lights, the other two indicator lights stopped working this afternoon. My daughter thinks the technician will replace the modem. I hope so! A battery installation costs $60! I really don't know if I can recommend. I do know people that have Verizon FIOS and they have issues too. All these companies are frustrating!

Cable pixelates!! Bill is outrageously high for what you get, which is ALWAYS, consistently lousy…read more TO BE VERY CLEAR: I do not recommend Spectrum Cable!!! You will get EMPTY PROMISES, with a BIG BILL, no matter what!! Spectrum tells you that you will have a high speed wi-fi, BUT, you won't!!!! And, after you pull your hair out from their empty promises, and you decide to do a phone call, (some people say they would rather have a root canal, than have to call the cable company) the Spectrum people will tell you that they see you're not getting the speed you should have, they will say one moment, and they'll probably push some button and say give it a moment claiming that the speed will be higher. From my own personal experience, you get a bunch of empty promises, and lies as far as speed on your Wi-Fi. The cable always pixelates!!! it's just awful that the bill is going to be three figures and when you pay the bill, don't be surprised if two weeks later they tell you your new bill is ready. I feel like I pay every two weeks BECAUSE I DO!!!! and it's adding up to $400 a month and I don't get anything fancy!!! I only get aggravation! this is my least favorite company. And that's why I plan to cancel my cable with this company. I will just keep the Internet. I have bought Roku. I will plug it in and see what happens. I just can't take these high bills anymore. I'm sick and tired of it. Empty promises, empty promises!!!!! READ MORE, is what I will do. Books, articles, newspaper, magazines!! The money goes out to them. Service is crappy for me. And my neighbors! And a few people that I speak to who have been foolish enough to be fooled by thinking they will get a lower rate on their phone bill. Do not even get me started!!! (Suckers!!!). If there is cable trouble you're going to have problems with your telephone service. You want a telephone line you can depend on because you may be in a situation where someone's life depends on that phone call. so don't think you're saving money. I would not recommend getting phone service from this company. Heck I don't even recommend getting cable service from this company. You know, the public can comment when the license for this cable company is up for renewal. Just saying!!

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

I'll start this really bluntly; I was SA[sexually assaulted] by the service man who came into my…read morehome to install my router + wifi, but to understand the 5 stars, you need to read further -- how it was handled made me want to stay with them. He arrived earlier than expected [9:05a instead of between 11a-1p], so I was sleeping still + was awakened by his call that he was outside. I was a little confused as the events unfolded as a result. I allowed him into my home + showed him where the routers for the rest of our home are located. That's when he asked to see the rest of my unit. I allowed him in to see the space + I am not sure exactly what happened before this moment, but he picked me up + threw me on the bed + began to hump me with his pants still on. I am a stripper, so I was able to make him stop as I am prepared + experienced to handle behavior like that as part of my job is to do this very thing every single night. I told him to stop trying to SA me [because he was still trying] + install my wifi, so I could start work for the day. He listened to me, stopped, + installed my wifi. During his installation, I told my friends who live in the upstairs unit, + they came down to make sure I was okay. I explained what happened, + I brought one of my male friends outside to introduce him to the serviceman as my husband. We then went back inside. When he returned, he installed an extender to me, noting that it would have cost more but I would be getting it for free as a favor. He began to attempt to kiss me + pick me up again. I told him I needed to start work, so I needed to know what I had to sign and walked back to the laundry room where the cameras are. He showed me, I signed, + he began to ask me questions about my husband + stand in my front doorway. That's when my other neighbor came down. He began to ask about her, + I explained she was my wife. He was flabbergasted + stepped out of the doorway, so I could close it. I took a couple days to digest what had happened + reflect over it. The wifi works absolutely amazing [2 gig Fiber]. So I had a gut feeling that it wasn't the company but the employee or contracted serviceman that needed to be held accountable, so other more vulnerable or less empowered Women didn't experience what I did. I started with the immediate feedback form + still felt unsatisfied as I wrote that the Serviceman should not be allowed in a Woman's home. So I tried to call, but was caught in a loop with an AI tech agent who rebooted my gateway thinking that I was having problems, which I was not [as I said, the wifi is great]. So I asked for billing [as I really did -not- want to pay for that installation after what happened to me + ran into the problem of not knowing my account number, because I had focused more on getting the man out of my home rather than listening to the information he was telling me between touching me + humping me. But because I waited so long looking for my account number, I was finally transferred to a HUMAN! Yay! That's when the story get's good. Kimon was extremely empathetic, which was the most divinely perfect individual to be connected to. She was both baffled + enraged as I explained what I was calling for [1] to inform them of the dangerous serviceman + [2] to be able to log into my account. She explained how shocked she was to hear what I had told her + immediately began to work on a report. She consistently reminded me that she was on the line with me still between moments of silence as she made the report. When the report got paused by needed to contact her hire-ups, she began to work on the technical problem. As she finished, she was able to finish the report, meeting both needs efficiently + with the fullness of empathy one hopes for in such a situation. She told me that I would be contacted by email to set up a follow up call. Wow! What a gem of a HUMAN BEING! I will update should anything else unfold, but this has been the best experience, because I felt HEARD + someone instantly worked on the most important priority, which was protected other customers. We shared lots of love + appreciation for each other before we wished each other safety in the New Year. PS I absolutely told her about the extender that was most definitely a way to manipulate me from calling about my experience. I would rather pay for this amazing extender + not the installation that reminded me that there are still men who choose to take an opportunity when they see one. Be safe, Friends.

I've been here twice . During and post Covid .Everyone is pleasant and efficient . Both times the…read moreline moved at an acceptable pace .

As long as I can remember there has been Public Television. Whatever State in the U.S. I lived in I…read morealways found excellent educational programs on my TV. These programs educated me as well as my class in the days I taught Head Start. Educational Supplies were not always available but children watched TV at home. I tried to steer families in the direction of beneficial programs. Now flash forward. I'm living on retirement funds that are not allowing me the luxury of hundreds of cable channels. I signed up for our NYC public television emails. WNET Channel 13. There's such a variety of excellent shows on. I've done some screenshots from my emails of the current shows on in October. I can't say enough about this Network and the benefits of public broadcasting. I wish I could afford to donate. I also wish I wouldn't fall asleep during the shows. Oh well! I highly recommend you tune in. Look up the network in your area. Let's all support public television and put the cable and Internet TV out of business. Or at least give them serious competition and drive their prices down. The haves can pay and the have nots remain in the dark.......