We purchased two very expensive commodes for a client. The commodes were "lost" by the freight company in large part because they were sent with incorrect paperwork by Chelsea Textiles. We called to purchase two more-only to be told that they had sold them to our client directly, which was completely inappropriate. But did offer to take back the two we had bought and forgo the restocking fee. After we incurred the expense of trucking them all the way back from Florida to NJ, they took back their offer and charged us a 25% restocking fee. First they never remembered making the offer and next they just said tough luck.
I would think twice about doing business with them as a decorator, especially if they will sell to your client directly behind your back read more