Tristen from Chem Dry came out this morning and did A FABULOUS job. He was very thorough and removed all stains. He had a kind and "can do" attitude! This is my first time with Tristen but I have used Chem Dry for years and they have always done a great job. My carpet lasts longer by using Chem Dry. When I sold my last house, the buyers thought I had replaced the carpet, but it was kept in great shape by only using Chem Dry. I highly recommend them! read more

I don't leave reviews often but feel that others could benefit from experience. I am only stating exactly what happened and sharing photos of the work and others can make their own judgement. I originally reached out to Citrus Fresh Carpet Cleaning to clean my sectional sofa. The technician came by, inspected my couch and told me he could not perform the work because it is a cotton blend material and water would ruin the fabric. He recommended I reach out to ChemDry. I reached out to ChemDry, explaining my experience with Citrus Fresh and verified that they have the tools to clean this type of material with no water and I was informed by the Office Manager, Solybeth, that they could. The technician arrived early and was very friendly. I explained to him why the other company wouldn't attempt our couch and he assured me it would be fine, but we might not get the stains out. I told him that was fine as long as his methods don't ruin my couch. I left him to his business and when he was done, he said it would look a lot better when it's dry. It's been a couple of weeks and my couch cushions are ruined. He used water which he should not have used. The original stains are hardly visible, but the cushion color completely changed from cream to black/green. I have included photos. The small cushions dried to normal color and you can see the large cushions did not. I will say, someone from Chem-Dry tried to call me once after I emailed them. I returned the call, but did not receive any calls back. As I mentioned to them in my email, I'm not sharing this information looking for a refund. The damage is done and the $200 is nothing compared to the cost of replacing my couch. I simply want to share with them so they can learn from it and share with others who may be looking for upholstery services so they can make their own conclusions. read more

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From looking at all the previous reviews this company has a number of bad reviews so we will add ours to the growing list. We asked them to come out to clean our carpet. If the "office manager" had only been up front with me, but she told me they will clean our carpet and we will not be disappointed. We told them about the mold and mildew only discovered later they are not equipped to do. She sent the service man out again with the same results. Insane! She has gone on and on with one lie after another. This company is very deceptive in their business practices that lacks integrity and down right fraud. Would you like to join a class-action law suit? read more

Chem Dry carpet cleaners. Chem Dry refused to come into my home and clean my carpet because I insisted the tech not be on his/her personal cell phone while they were supposed to be working. The woman I spoke to stated that 'Techs cannot leave their phones in their car as, with the heat, their cell phone might explode.' I swear I am not making this up. I cannot tell you how many times I have had to have a second tech come out (for AT&T, Direct TV, etc) to do the job correctly because the first tech was so distracted with his Boo on his cell phone that the repair I called them to take care of was not done correctly. I don't think it is too much to ask for a tech to come into my home to provide a service I am paying for and not be distracted on his/her cell phone. Just sayin.' read more

Had a sectional that needed to be cleaned. I knew they couldn't get the wine stains out, but there was general dirt from dogs jumping on to the sofa that they said they could handle. The couch is still pretty brown in some areas and looks dirty. Maybe it's just that it's a white couch. Overall disappointed with the outcome. read more

Hired chem-dry to steam clean our carpets and use their PURT system in 3 of our rooms. It is now 36 hours later and the urine stains are still there and the process has seemed to actually make the smell more pronounced. We paid $356 for 3 rooms and are very disappointed in the results. read more

got my carpets cleaned today by ChemDry of Atlanta. And they are soaking wet. I touched the carpet lightly and my hand is wet. That's not what I have experienced in the past. I have been getting carpets cleaned by them for the last 5 years. This is the first time my carpets feel so wet as if they were steam cleaned. I called the office and they agreed that the carpet shouldn't feel this wet. Unfortunately, I didn't get a chance to walk around my carpets before the technician left but I would highly recommend doing that. I am not going back to them. Steam cleaning is much cheaper and i get the feeling that they took my business for granted by doing a cheaper service. read more

Very disappointed in the cleaning they performed. They removed about 50% of the soil from the traffic paths and the carpets were way too wet when they finished. Its taking over 24 hours to dry, not 2 or 3 hours. I would have written off the carpets as a lost cause, except our own Bissell carpet cleaner got out what they left. I was just hoping that I could give myself a break and not have to do it myself. I gave an extra star because the gentleman that came out was nice and on time. read more

This review is overdue for excellent upholstery cleaning services in July 2012. I needed the work done quickly and they happily scheduled the service for the next day. They arrived on time, worked quickly and did an excellent job. They also honored an internet coupon that I had seen. I was very pleased with the work and will use them again. read more

UNETHICAL AND DISRESPECTFUL. Do not use. I got a quote off their website for $100 for cleaning a sectional sofa. I called in to book the appointment and was told it would be $10 per linear ft, and as my sofa is 8ft I assumed the price would be $80 to clean it. I booked an 8am appt and had numerous msgs reminding me to be on time as it was a specific timed appt. I travelled to meet the tech at the house, was there at 7:50, but no-one showed up. I called in at 8:15am and they then realized the tech had not turned in for the day. A new one was assigned the job and he turned up at 9:15am. He told me it would cost $35 per linear foot to clean the sofa. I pointed out I was quoted $10 per ft and he said that was not to clean it (even though the website specifically said that was the price to clean it). He said he could do it for $100 but wouldn't guarantee to remove the dirt from sofa. To guarantee the clean he wanted 3.5 times the quoted price. He did offer to knock off 15% due to me having to sit around waiting for 75 mins. I asked him to leave. I later called and asked to speak to the manager, Mr Christian, to give them the opportunity to put it right. I was told he was unavailable, and someone said he would call me back. He never did. Have rebooked it with a different 4.7 rated company who are doing it for $79. read more

This is the original Chem-Dry in Atlanta and they really know what they're about when it comes to cleaning oriental rugs. They have a rug pit system, a dusting system and drying to properly clean and deodorize and dry oriental rugs. You don't want to let just anyone clean valuable rugs, that's why I use Atlanta Chem-Dry to clean rugs for me. If the dog peed on it, it needs more than just a topical cleaning, so they really get the urine out and the smell GONE! Best place to call when you need your rugs cleaned! read more

I had a chair cleaned today, 30 years old with a lot of sentimental value, it looks almost brand new. It was stained while moving, but now it is clean and perfect. They were quick and professional. I would definitely use them again! read more

I used Chem-Dry several years ago and thought their service was wonderful. After using another service for my tiny condo for several years, I called them again recently. My carpet looks better than ever in the past four years. Love the smell of the sanitizer. Dan arrived on time and was very pleasant. Will be sure to call them again the next time I want to have my carpet cleaned. read more

I call them to order their three room service for my mother-in-law because my pets had been there the evening before and I wanted her assured her carpets were clean and safe. Tried to sell me the service to run a black light over the rug and additional pet urine cleaning charge (urine wasn't the problem). They said they would schedule then called my mother-in-law and said they would not come out because I had not purchased the additional service! Sight unseen, no knowledge of what condition the rugs were in (excellent actually) yet they wouldn't show because they couldn't pre-sell an add-on they didn't even know was needed. Didn't even call me, just thought they'd "shame" me into buying the extra. They have another thing coming. I will spend three times as much with ANY one else just to be sure these people don't get a dime of my money. This is bait and switch at its nastiest. Put the coupon out then, if you don't move up your service they won't show. Stay WAY clear of people that do business like this. This is the kind of company that gives legitimate carpet cleaning services a bad name. read more

We recently had dan with chem dry come and clean our carpets. He was on time, friendly, and took extra time on my daughters room.. which had marker all over it and slime! read more

Excellent service and customer service! Ask for Ross... he is super! :) I would definitely recommend.

Excellent service. Paul was very professional and on time. The staff was very helpful to fit me in the schedule on very short notice. My carpets look new! read more