Menu posted outside establishment does not reflect real time prices. Quart of lemon chicken $18, and small container of cake noodles with gravy is $13 When I called to place the order owner was short and just asked what I wanted then hung up. Good thing I'm an honest person and showed up to get these items. Welp, I'm sure it'll taste good, I would just have to order 4-5x more food to feed a family. read more

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Oyster sauce chicken on cake noodles are the best. Once again, all the haters need to look in the mirror. Yes. You're probably unattractive and hate life. The lady is always friendly and polite. read more

Lady is super rude! Tries to overcharge. Ordered crispy chicken/crispy roast pork plate, $20.50, tried charging me $25.89. Wow, how much is tax. Should have looked at reviews first, seems like she's known to overcharge alot. Never no more going over there. Only because Leungs and Sum Leungs closed on Sundays. read more

So my boyfriend just ordered food by phone at Chengs Chinese restaurant and had the most disturbing rude experience as he had her on speaker she literally was screaming and yelling if he wants the sauce on the side or on top for each plate and then after he said on side please for each she fricking hung up on him then I called back to cancel order and snap but didn't get to snap cause once again she hung up before I got to start my rage unreal!!!! I witnessed the entire call he was so polite and spoke loud and felt like we did something wrong and was getting scoldings from the teacher bruuuuuh! Never again !!! So happy valley got our order and he had a nice friendly call from that place !!! read more

Terrible customer service very rude!!!! She asked me what time you picking up I said in 15 minutes she yelled at me we close at 8!!! Well no shit??? I knew that -that's why I said in 15 minutes since the call was made at 7!!! Figure they need time to cook the damn food? But she then hangs up on me after I said yes I will be there in 15 minutes then .... Nothing she hung up lol wow I cancelled my order and she hung up again!!!! Well this is Hilo we let everyone know when we get bad treatment from a business and here I go!!! Don't seem Chengs needs the business or money must be doing so good to treat patrons like this!! read more

Love the Service,Food and location. They are very Accommodating. Wait time is GREAT!!!!! read more

Worst Chinese place ever! Owner loves over charging her customers! Bought the same plate 3 times in 1 week & everytime it's a different price. Not to bad it was cheap. But the prices she gives is ridiculous & says I don't know the price of the item If you wanted to get ripped off go here! The hell with this place!!! read more

My favorite is soft Gau gee mein & shrimp egg fu young & crispy won ton..Also service is great..the amount they give is alot..

Delicious!! Had the house cake noodle!! The portion was so big!! Ate it for2 days!! Char Siu, chicken, shrimp and lots of veggies read more

Cheng's Chop Suey House - House cake noodles - Asian Fusion Near Me - Hilo, Hawaii

Great at mochi making and their flavors are original! I like that they have modernized the ordering system and take other forms of payment besides cash. read more

Appreciate Cheng's food always delicious! Fast service & take out only! Increased prices, understandable due to economy. Will be back soon! read more

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Ambiance.....Why is Chinese restaurants always full of boxes and stuff around? Is this a local thing? Most Chinese restaurants I went too also have containers or boxes around ‍ I did not enjoy their food prices were high not going back sorry Service was standard read more

Oyster Chicken and fried rice is a must buy good size portions for the price can't go wrong!!!

I have been here a number of times. The food is good. It is, but the Aunty has as yet to give me the hot mustard sauce that I request. She always forgets. read more

I should've paid attention to the previous poor reviews. This place sucks! The person at front is rude when taking your order. I guess you have to be local to be treated right. And it's only take out. Very pricey food . Ordered the chop sure chicken and it was disgusting read more

Person answering phone owner or not should work on. Not hanging up after a potential customer asking about substitutions for a plate on menu. Also work on not hanging up when a potential customer is asking about pricing of items on menu. read more

This is one of the better Chinese places in Hilo. The beauty about this place is that it is also close to my other favorite place - K's drive in and Kadota Liquors! Cheng's makes solid, good tasting Chinese food for good prices. The take out boxes may look normal, but they totally pack in the food! That lady at the counter. Totally berating a poor guy asking about portions. She actually acted irritated when he asked whether he should order 2 orders or get a banquet tray. She rolled her eyes, said "what do you want" in a gruff manner; when he asked if banquet trays were too big, she spouted out "we make small, medium and big, what do you want???" Can't get better than that!!!! Make up your mind!!!!! read more

Cheng's Chop Suey House - Front - Asian Fusion Near Me - Hilo, Hawaii

No taste to the roast pork and lemon chicken not like before. Overcharge me, did the price increase a few dollars? Do not go to this place if you what to pay the right price for what you ordered! I should have said something and ask if the price increase? Guess I will never know, paying more than what I should be charge! read more

Got food poisoning from their egg fuyong crispy pork plate, never eating there again. They've really gone downhill

The only thing I come here for is the cake noodles -- they are so crispy! However last time I ordered the cake noodles -- there was no cake form to it just a bunch of loose crispy noodles in a bag. I was disappointed and haven't gone back since. It's also interesting you always somehow end up spending $50+ for two people (two entrees and fried rice, and a drink). Not sure how that goes -- but for that price, I'd rather eat something else. Everything else is your average Chinese food with the hot line. So if you're craving Chinese and don't mind spending quite a few dollars extra, then you'll be fine. If you'd like to eat Chinese and not over spend I'd go elsewhere. read more

I've been to this place more than 10 times now and every time, the flavor of everything is consistent. I've been to other places with more stars and it's hit or miss. For reference, our family almost always orders beef broccoli, orange/lemon/ sweet sour chicken, and some kind of noodle. The prices are increasing but that's seen everywhere. Regardless, this is the only place worth coming to whose food is always flavorful and on point. read more

I like to try new restaurants and support businesses. BUT THIS IS MY FAMILIES FIRST AND LAST TODAY. Ordered through phone and lady is EXTREMELY RUDE. But aye I just kicked it to the side cuz everyone has bad days. When I got there, paid and wondered how the hell my bill came out to $75.99 for 2 and a half plates. In my mind, prices are NOT totaling up correctly. Asked them how much was each one was and wtf.....THEIR PRICES ARE NOT UP TO DATE. Online & IN-RESTAURANT MENUS!!! 1 star for the really good lemon chicken (the only pro about this restaurant). The LAST TIME! read more

won ton?! More like non-ton. Barely any filling. Would even say most had NONE. If I wanted to eat plain wonton chips I would've just gone to kta an bought me some. read more

Cheng's Chop Suey House - Asian Fusion Near Me - Hilo, Hawaii

Owner works her business with her cook. She provides great service and hurries to deliver food to customers who are parked outside waiting for her delicious Chinese food. Lemon chicken is crispy and tasty. Servings are generous!!! read more

Cheng's Chop Suey House - Crispy lemon chicken and fried rice - Asian Fusion Near Me - Hilo, Hawaii

Updated Review. I didn't want to write another review since I accepted the fact that they overcharge when saying what the total is. It's really bad business but whatever. If they want to do that then it's up to the customer to continue to patronize them. But something recently happened and it's very concerning. We bought a few dishes and paid with a credit card. The total of the food was the absolute total....no tip because we give the tip in cash. When we got our credit card statement, there was a $3.00 overcharge. This is theft. The other usual overcharge is somewhat like false advertising since the totals do not equal the prices that are printed. But in this case, she mentioned a price but the total was increased later without authorization. I'm not going to make a big deal of this but wanted to warn everyone that they should be aware of the shenanigans that are happening. I guess buyer beware in this case. It's up to you. read more

First of all that cashier lady has a bad attitude. Secondly, you dont know if your getting over charged, which we probably are because there aint no prices for any plates. Plus their egg fuyong always spoils if you dont eat it all the same day. Really really rip off! You can get better chinese food for less the cost and better tasting in town!! read more

BEWARE! Got overcharged and when it was brought to her attention, she immediately gave me a mean look and hurled all kinds of excuses, half muttering in her anger. She tried to blame me for ordering what I ordered, said that the menu prices needs to be changed/updated, AND prices went up on ingredients so she has to charge more now, among other "reasons" (excuses). I was beyond appalled to say the least. This is the same woman that smiled at us as we were eating and seemed so friendly. We all know now that her hot spot is money. So, not only was I overcharged but the food was mediocre at best. Salty food, not great at all. Came here to try the crispy chicken. Texture was okay but flavor / saltiness was way off. I'm a very understanding person so I decided that maybe this was an off day so I ordered over the phone about a month after my terrible experience. Thinking that should be enough time to "update the menu prices", etc. Yes, I guess understanding = stupidity at times because guess what? It happened again! Overcharged and over-salted. BEWARE!! read more

Ever wonder why it's so expensive here? This woman over charges you on every check. EVERY SINGLE TIME! My husband has argued with her over every bill. There has not been one time she has not over charged us. Even if you get a catered platter, she will quote you one price and charge you another when you pick it up. She (the wife) should be in prison. She is a thief, ven if you order a pan for a party. She quotes you one price and over charges you when you pick it up. read more

Decent Chinese food prices are high though and they even charge you for every little thing extra sprinkle green onion TWO DOLLAH!!! Side small container Lemon chicken sauce ,TREE DOLLAH!!! I prefer to go to Lings but they close too early. read more

Wow! I should've read the reviews before stepping foot into this place. My family and I ordered 3 plates, 1 was 12.95 another one was 15.95 and the last plate was 20.95. Total, 71.86?? I immediately told her to cancel the order. She came out from behind the counter and pointed to the menu and told me that we ordered from the "Specials Menu". I said "I can see that and I can also see the prices next to the entrees". When asked how she got 71.86 she flagged us off. Rude! I give this place a negative 10 stars! Please make sure to add up your order plus 4% sales tax prior to paying. read more

For a while I've been craving Chinese food, so glad I came here. Food: We ended up getting Egg fu young, lemon chicken, shrimp canton and fried rice, (family style). It was the BOMB! I loved it and I would definitely come back, the lemon sauce was perfect for the crispy chicken, the shrimp canton was puffy and moist the sauce just adds so much flavor of deliciousness. Service: Food came out super fast! I'd say less the 10 min and it was out! The chef was on point! The waitress was busy at first but none the less awesome and asked if we needed anything else. Overall well deserved 5 stars read more

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Pure greed the owners of this restaurant here. You get some serious attitude whenever there's any problems with your orders of food or anything you complain about the lady has the last laugh. You will see what I mean first hand if you frequent this place. Pay close attention to the menu prices and add everything up yourself before paying for your food. You may notice you get charged more than you should here. Go up next door to K's and you might notice the same thing on certain menu items. Food is decent almost as good as Ling's. Cheng's was absolutely excellent (better than the current Ling's) when they were at the Kaiko'o mall many years ago. Nowdays not as tasty. If you're wanting food that Panda Express also sells you get more beef and meats in Panda's version (except their orange chicken) and might be even fresher or freshest if you catch them at the right time. read more

Overpriced.. bland food. Cashier repeated my order twice still got it wrong.. no dine in ,cant even eat inside feels like there using that place as a personal storage feels stuffy and just uncomfortable. Do not waste your money here.. read more

Chengs WAS our go to Chinese restaurant. NOT ANYMORE!!!!! We ordered 2 plates (to go) of the crispy chicken, one with oyster sauce and the other with lemon sauce. Both plates we requested the sauce on the side because we live 10 minutes away and didn't want our chicken to get soggy. When we got home, we discovered that the lady (middle aged Chinese woman) forgot to put our sauce in the box!!!! I called them up to let her know but another worker answered. No apology as given. She just said to come back for it. So we did.... When we got there, I told the middle aged Chinese woman that she forgot my sauce. I didn't believe her reaction!!! She looked at me as if I was wrong. Like I was lying to her. She mumbled something in Chinese and stormed into the kitchen. A few moments later, she came out with our sauce, with madness she proceeded to cover the containers and again mumbled something in Chinese. Then she turn her back to me like she wanted me to disappear or something. All the while, we were given no apology, no compensation for our return trip. By the time we got home, our food was cold and the rice was hard/stale. We have never been disrespected like that in any food establishment here in Hilo!!! We will never return to that place because of the way we were treated. A few times in the past, we were over charged for 2 plates. Our bill came out to be close to $50. For two people?!?!?! We should of went to The Seaside Restaurant for that amount. Their hot line is sub par. Everything looked dry like it was the leftovers from lunch. Save your money. Go to Ling's if you're craving oyster chicken. Or Leungs for their hot line food. But if you LIKE leftovers and be treated RUDELY, then Chengs is the place for you!!!! I gave them one star only because there was no option for me to give them NO STARS!!!! read more

Very disappointed! My husband & I were recently discussing trying Cheng's. I read Yelp's unflattering reviews of Chengs today & tried to call my husband that I'll instead pick-up cheeseburgers at K's Drive-In. Too late, met up w/him at home & he bought Cheng's! First of all critics are right! He paid $50 (I understand this is a mathematical anomaly for this restaurant) for a small container of Orange chicken, a medium fried rice and large container of beef broccoli. Beef broccoli should be renamed Broccoli Beef as it had very little meat. It was tasty tho. Fried rice? I think I like Panda Express better. Same for Orange Chicken. My husband bought a mung bean soup but I choose to skip it. Bottom-line: If you got $50 to spare give this place a try. Otherwise, Panda Express is a better alternative. Sorry I really was hoping food would be better.:( read more

Your standard Chinese hot line restaurant. Ample seating inside. Our takeout plate was huge!! For $13 definitely enough to feed two people. The food is so-so. Fried rice was kind of bland and so was the kau yuk. Ate it with hot mustard and shoyu for added flavor. They do make an amazing egg fu yung. Went around lunch time and it wasn't too busy. Only waited about 5 minutes. read more

Cheng's Chop Suey House - Humongous plate of food. Definitely get your monies worth of food. This plate could feed 2 people for $13. - Asian Fusion Near Me - Hilo, Hawaii

If I could put zero stars I would. I was seriously over charged. But we were very hungry and just took the food. The taste was not that great and some things especially the Egg foo young was very salty. Would not recommend, nor would I ever go back. Shame on you. read more

Waited 2 hours for our order when got home totally wrong food called restaurant refused to change said they were busy then wanted us to drive all the way back with food before they start to make the correct plates ..... unreal never again read more

Swang by here yesterday and my whole experience was rather... meh. We went in 'ohana style and I chose the $4.75 crispy gau gee (10) and cake noodles (12). My family opted for a pork dish, as well as canton shrimp and orange chicken. The pictures really make the dishes seem better than they actually were. The orange chicken had too much breading, the cake noodles were soggy, and the pork dish was drowing in sauce even though it shouldn't have. The taste was okay. My main problem was the gau gee. First off it was folded in little triangles and not the normal rectange style. Secondly, there was hardly any meat in it, literally only a micro-sized bite. The restaurant just seemed so dirty. One of the workers was peeling ginger in this big box right in the middle of the restaurant during dinner rush. The glass to showcase the hot food needed a serious spray-down. I'd much rather go to Happy Valley, or even Panda's. read more

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What is just as important as the food you eat...The customer service. At Cheng Chop Suey you will receive the best customer service! Cheng is the only worker there most of the time, but she does it all. Taking your order, making the plate, and accepting the payment. She is very courteous and is always smiling. Yes the food is served from a steam table, but it's good. She has: Crispy chicken with lemon, oyster or sweet sour sauce, pork and peas, chicken or pork adobo, pinacbet, veggie dishes, lumpia, etc. Each plate comes with a choice of white rice, fried rice or noodles. You can even do half rice and noodles. It is a small place with just a couple of tables to eat in, but most people take out. The price ranges from about $6 for one choice to about $8 for two to three choices. Cheng's is located on Lanikaula St. right now, but will soon be moving to Hualalai St. right below K's Drive Inn in a couple of months. read more

Cheng's Chop Suey House - Asian Fusion Near Me - Hilo, Hawaii

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