Can't remember the last time we didn't have a good experience. They do a very good job keeping items restocked and the dining room is always clean. They are attentive to picking up spent dishes and checking on drink refills. Absolutely LOVE the salt & pepper shrimp & sweet shrimp....SO good! "Pro" tip...put a couple drops of Siracha on the sweet shrimp...you're welcome!!! read more

First and foremost, my father spent $75 for three adults and one child(6 yo). The food was subpar. ALL four of us got sick the service was not friendly or welcoming. And the overall vibe? It was a quiet Saturday, maybe 20 people. Our "server" did not come by our table for drink refills or to ask how the food was. WILL NOT RETURN. Bathrooms appeared dirty (toilet paper and trash all over the women's floor, my father said there was piss all over the men's floor); like what!?!! ***Unfortunately, I wasn't even satisfied enough to capture the disgust. The two photos that accompany this review deserve % credit to the two individuals that captured them. read more

Chens Buffet & Sushi - Sushi Bars Near Me - West Bend, Wisconsin

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It's clean over all. Food quality is below average. Anything seafood is bad. Chilled peal shrimp was slightly off. I couldn't cut the fish fillet because it was so dry. The cooked mussels were awful! I saw a worker chewing on a big red apple as she was stirring the food up. There are a few items that were decent but I will never go back. read more

08-01-2024, 3:51pm. Bullseye in satisfaction! Great parking area. Street level entrance. Great location. Clean and well maintained with very professional help. After thinking our trip to West Bend was wasted when we were let down by another business at 3:00pm, we sat in the car googling places to eat, and found this little GEM. The food was plentiful and absolutely delicious. Meats, rice, vegetables, fruits, and seafood. I can honestly say my visit here sent me on my way with a full belly and being properly nourished from eating great food. Absolutely fantastic. read more

The food is pretty good not the best but it's what you expect for a buffet. they have good service and I would go again

Seems incredibly average with lower quality food at high prices. Not good value! Nothing special about the dinning room.

One of those run of the mill strip mall Chinese buffet locations that every city seems to have. The food tastes pretty good at the time and an hour after eating you remember why you only hit the Chinese buffet a few times a year. Joking aside, this location is in a newer building that is spacious and clean. A large buffet with several sushi offerings to boot. They also included in the buffet price offer a hibachi style counter where you select exactly what you want (meats, vegetables, noodles, egg, pineapple, etc) and they'll cook it right up in front of you. This is a nice plus for a buffet because you at least know you are eating freshly prepared food. Reasonably priced at $10 per person for lunch including a soda. Chen's cross town competition (King Buffet) went out of business leaving Chen's as the lone Chinese buffet option in West Bend. read more

The waiters were amazing and very helpful and nice. I loved the food, I enjoyed the General Tso Chicken a lot, noodles, fried rice, and dumplings, it tasted amazing! It's very clean and kept well by the servers. I really enjoy this place! read more

Very kind and professional service... comfortable temperature being humid outside... very big buffet selection and very fresh... excellent food... highly recommend read more

Chens Buffet & Sushi - two plates of food - Sushi Bars Near Me - West Bend, Wisconsin

Baller. This Chinese buffet is literally the best in town. The wait staff are super nice and helpful. They come around and take plates away and fill sodas in a matter of seconds. I highly recommend! read more

I have been going here for a few years and always left with a decent opinion until the last year! It is just not good at all anymore! You have to go at peak times or you get shitty cold food. Sundays is dinner prices only ,and they literally put out food they had left over from Saturday night ! I know this for a fact ! I got there when they opened and 50% of the food was left overs. They were not even a little bit warm! Ice cold in the middle! Salt n pepper shrimp was ice cold all the way thru,coconut shrimp also was ice cold . Spent 20$ and won't be back. read more

It's a shame that the other Chinese buffet in West Bend closed because that leaves Chen's as the only option for locals and gives Chen's no incentive to improve their substandard food. It's certainly not inedible, but it's not particularly good either. Seriously, if you want a good Chinese buffet, go out of your way to drive to Menomonee Falls for Asian Buffet and Grill instead. read more

The food is very tasty and the service is fantastic. The ambience gives off a nostalgic warm feeling of a home cooked meal.

Eating here at Chen's buffet is å love hate ordeal The love of going to Chen's buffet is the food ,so many different types of choices to choose. I have not found any of the choices that I didnt care for. All I want is to load it on my plate .but the plates å smaller then your avange plate ( there is å reason for smaller plates) so you dont over mix all the good food the food kept hot and of course you are aloud to return the buffet as many times you would like which is å hate thing because you cant get enough. I really enjoy the fresh ice cream mechine it remines me when I was å kid and having ice cream from å taste freeze stand.the main hate part at lease for me is I eat way tóooo mush great place to eat read more

Very friendly service & fair price for a Buffet!! All the food was fresh ! Very clean and had gloves for serving ! read more

We've been here before and shame on us for going back. Service is non-existent, yes I know it's a buffet, but drink refills and extra napkins were needed and it took the unfriendly waitress a long time to ever come to our table. As I write this my dinner is not settling well. I'm just hoping that the ride home isn't too long. Do yourself a favor and grab a subway or some other drive-thru in the area, it will taste better and cost less. read more

It is indeed a typical Chinese buffet place, but sure one of the better around. The food is good from Sushi to Chinese main dishes, everything else these places think they need to have too from Ribs to Pizza I can not judge as I go there to eat Chinese, nothing else. read more

This place is quite gross. The food is not up to proper temp and some food was even fishy tasting. Service was very poor. Would not recommend anyone to go to this place.... read more

The Food was Outstanding ! Not your typical bland Chinese buffet food. The food here was Full flavored to perfection, I enjoyed every bite. Sadly it is 90 miles from where I live or I would become a regular here, but I will definatly stop in here every time I am in that area Well worth it. I even after eating bought food to go too as it was SO GOOD. A rare to find Chinese buffet that makes it's food flavor full read more

A good typical Chinese buffet. With sushi bar and small Mongolian area. Reasonably priced read more

Chens Buffet & Sushi - From the bar - Sushi Bars Near Me - West Bend, Wisconsin

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Worse I've ever had!!!! When this place first opened the food was awesome BUT over the past year it has gotten progressively worse to the point where I will never go back again. Food is not only cold its non-existent...most of the bins were empty and when we told the waitress she just looked at us like we were nut. The service sucks, they are the most unfriendly bunch I have ever encountered. There is another Chineese Buffet in West Bend and we are going to start going there again at least the food is hot and full and the staff are very very friendly. Chens better improve their service and food quality because word is out how bad it is and business is going to go down. read more

There is a good selection of items in their buffet. The sushi rolls are decent. There are salad options and traditional items (like pizza) for the kids. There are soup options, and the steamed pot stickers are tasty. Many typical Chinese items with chicken, beef, pork, and seafood. There are lots of deserts and also soft serve ice cream. If you leave here hungry then something is wrong! And the lunch buffet price is very reasonable. Better price, food, and value than the nearby chain restaurant. My co-workers and I come here every month or so for a quick and reasonable lunch break. For the price, this is definitely a winner in my book. read more

We were really surprised to find this kind of buffet where it is. Huge selection, something for everyone. I've eaten at many Asian buffets in many places and they tend to cost more, not seem as clean, and not have as friendly service as this one. Great for taking a family. read more

Very basic, Americanized. Food doesn't look fresh. Who knows how long it sits out. Sushi is a downgrade from grocery store bought. Find a real Chinese restaurant. read more

My friend and I go here quite often we love the selection of different foods and the wait staff and owner are really really nice I enjoy being able to sit down and talk with my friend and have a decent meal read more

Absolutely the worst I have ever had. The Deviled eggs were nothing more then halved hardboiled eggs with paprika on top. Over cooked food with no flavor. read more

Typical americanized chinese buffet that is so huge people.dont eat all the items put out fast enough to keep them fresh. Most of it was barely edible in my opinion. So why 3 stars? The crab. As long as you got some that was fresh from the kitchen it was good. Not great- it was overcooked so that instead of nice large chunks the pieces broke apart into slivers that you had to dig for but I think they do that to make the shells easier to crack. However it still tastes nice and sweet and not rubbery like lobster or clams get when overcooked. It.was perfectly acceptable.for all you can eat crab for 10 dlrs. read more

Came here a second time hoping it would have been better but that was definitely a mistake. If you're expecting high quality food or sushi look elsewhere it's just like any Chinese /American buffet. Drinks and refills are extra. Had crab legs, sushi and a few various other fried dishes. Within 20 minutes I was ill that lasted a few hours. Will definitely not return. read more

I'm usually not a fan of buffets, but this one is okay. I would eat the lo mein. Sometimes, the food would sit out. And it would taste off. I would only go to this place if it was busy because fresh food would keep coming. Instead of it being left out under a heat lamp. read more

The service was barely ok, drinks remained empty while staff joked by the server station. Food was mediocre at best. Only 2 foods were good. Many frozen fried foods were served, not a true Chinese buffet. My husband and I will not be returning. Very disappointing. read more

First I wanna say I kinda was a bit weary about this place because of the partially burned out sign, but after going here I should've gone here sooner. It was sooooo good! I pretty much just eat Tso's chicken and crab rangoon as far as Chinese goes so as long as they have that I'm a happy camper and I manged to squeeze down some fruit afterwords which they have allot of. I didn't have room for desert, but it looked like they had allot of that too. I really lost it at this place. All you can eat for like $12. That's really a good deal. I haven't eaten that good in a long time. I'm so full and energized and happy lots of protein. I actually felt bad for not speaking Chinese because the waitress legitly spoke no english which was quite comical. That's how good it was. I go out to eat rarely so next time when I go out around here Chens Buffet is the place. read more

We eat here 2-3 sometimes even 4 times a week. The food is just delicious. It is a huge buffet so you never have to eat the same thing over and over. Everyone in our family eats different and they all leave happy, full and satisfied. This place is great for any age. We all love eating here. I, personally, could eat here every day! I love Chinese food and this place has outstanding quality food cooked to perfection. The sushi has always been delicious. They have a section where you can pick your foods and they cook it up in front of you. Like a quick stir fry. My daughter loves doing that. Salad bar is good. Dessert section is always good. The restaurant has always been clean. The bathroom is always clean. Many wait staff do not speak English but they know the basics of what needs to be asked. The price is nice for what you get to eat. It's an all you can eat buffet. Beverages are not included but are not high priced so all in all it's a good deal for a great meal. If you don't care for their food then you can eat American foods. They have salmon, french fries, chicken, pizza, soups, etc. Selection of foods is really varied. They are constantly filling any trays that run low on food so it's always hot and fresh. Our family of varied ages highly recommends eating here. read more

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I don't know where to start. We have been going to @Chens Buffet and Sushi since it opened. Last night was very disappointing, pans were empty for almost our etire visit, one diner behind us, kept checking for the lemon shrimp. Kids (unsupervised) were eating at the buffet, including peeling shrimp, not sure where the shells went! Price has gone up cuz now they have crab legs every day (limit 2). The crab legs are small and not worth the cracking and picking you have to do for the small amount of crab. Sushi was very limited, only 5 choices. Sauces were not labeled, you didn't know if it was ketsup or hot sauce. After waiting 10 min. for our check, we finally went up to the front to pay. Not sure what happened to this place, but yesterday was not good! read more

It's only rated one star because I had to pick one. This buffet was definitely one of our favorites until tonight. We were having a great dinner until my roommate pulled the food away from her face and found a bug. Then the guy we spoke to was only trying to take 3 dollars off of our order. I thought that was absolutely ridiculous. Do not come here. read more

Pretty typical chinese style buffet so no surprises with the food with one notable exceptions. the Mongolian grill area is nice. Make your choice of several raw selections, hand it to the grill master and he cooks it right there. Very nice. You can always get what you want that way. It's about time they got a Mongolian grill in West Bend, Food is on par with King Buffet, and pretty much every other chinese buffet for that matter, food all tastes the same no matter where you go in my opinion. Like the Germantown chinese buffet they do offer some more americanized food choices, pizza, french fries etc so you really can please a wide range of people with the selections. read more

Food pretty much tasted all the same. The crab meat salad was way too fishy tasting. Peel and eat shrimp had NO flavor what so ever. Puddle of water in front of the ice cream machine was looked at by a waitress when we first got there and it was still there when we left. Good thing they had pudding at the salad bar or we would have left hungry! read more

Best Chinese buffet I have had but if you don't go while they are busy some buffet items are stale and old like any buffet. Food service. And great for kids. read more

this ia my favorite place to eat the staff is really sweet some will understand otvers wont i went and ate like i havnt for years

Worst as it gets here, american food.,its just tasteless, not much to pick. Left with a sour stomach. It has no taste like bill j said. Also its pretty pricey. 10 bucks person. Are you kidding me. 3 of us wen and the bill was 38 bucks. Before you go in their check the food if it meets your requirements. read more