Everyone in here was extremely friendly, although not the most helpful. Sometimes a pleasant experience with a sales clerk is all you need to turn your day around! Note to self : the doors will close at exactly 7:59:59 so don't think you're going to squeeze in for that one screw you may be searching for! Overall, it's conveniently located just minutes away from my house so I will be back. read more

Bought a propane tank here that was improperly purged so there was no propane in it. I talked to the manager James on the phone who walked me through how to tell if it was empty just to make sure so I didn't make a trip down there for nothing. He personally purged the tank and refilled it for me and then double-checked it to make sure it was working properly. Excellent customer service. Give the man a raise! read more

I make the drive to come to this particular ACE because the staff are very friendly and helpful. I have one a block from my house but I like the ACE on Holly the best! Every time I have come in I always get the quick efficient help I need and then I am on my way. As another reviewer mentioned they have these little headsets that they radio to the back to get you the most knowledgeable person for the item. Great place! Local and so not a big box store :) read more

I just went to have the only key I have for my car (an old fashioned metal key) copied, I got 2 keys when I purchased the car used and the keys were definitely well used. One of the keys snapped in half and the one that I was left with was extremely twisted and mangled, it was going to snap at any point! So I brought it to this Ace Hardware and I told the guy working there that I was really worried it would snap or that it wouldn't copy because of it's condition, he assured me that he could do it and I dont know how but he was able to copy me a key from that mangled mess and now I don't have to worry about my key snapping at any given time and leaving me stranded and keyless! This was my first time at this Ace Hardware and I'm extremely pleased. read more

Had the parts I needed that I were not carried by Home Depot. Helpful and friendly staff.

I think this might be the friendliest store I've ever shopped at in my whole life. The staff was attentive and incredibly helpful, and they even let us take a paint chip deck home to help pick out our favorite colors. They ROCK!! read more

Even though this Ace is only a few blocks away, I often drive to Home Depot instead just to avoid the frustration of this store. A typical experience is standing in line to pay for 15 minutes with two people in front of you. The one cashier will be totally confused by the register. There will be two managers pretending to be busy stocking a shelf in the paint aisle while the line grows and grows behind you. I have just had to leave at times because I figured I could drive somewhere else and pay faster than wait it out. Or the basic nut, screw etc you need is out of stock. Or the person you ask for help clearly has very little experience and has no idea. The prices are all much more expensive also, which would be fine if it was made up for in expertise or ease of purchase. Wish it was better - it used to be. read more

I moved to Colorado from a really small town, a place where hardware stores are owned by the same family for 50 plus years. Everytime I walk into it this Ace I'm greeted with a smile and helped to exactly what I need. I love this store and have never had a bad experience. read more

Ace IS the place... I'm in this specific Ace almost once a week. Great staff, very neatly kept and lots of great products. The prices are very comparable to many of the big warehouse stores but without the nightmares of parking or finding what your looking for. All of the associates are very helpful and knowledgable. I also like there offering of Made In USA products! Ace IS the place! read more

We had an amazing experience in Ace today! Chuck is an angel! My nephew and my mom spend every weekend together. My nephew is amazing, smart, and has a thirst for knowledge that I wish more of us had. We ran in to get a hose on sale and a new trellis and ended up spending quality time with Chuck who is a retired master plumber and shop teacher. My nephew is blind. Chuck was so wonderful with him and we ended up spending 40 minutes going through the store while Chuck patiently explained things to my nephew in ways that we might be used to, but rarely find in others. We all who have site tend to take it for granted. We didn't want to leave but when we did we were all hugging and my mom, I, and Chuck were tearing up in happiness! Chuck invited us to come see him anytime! We will be seeing Chuck on a very regular basis! Also Chuck praised the store and especially the owners. Thank you Chuck for making our day! We will be seeing you soon and very often! read more

This Ace Hardware is a really nice store. It seems to have been taken over by people who know what they are doing. The store in front is painted and looks great. The employees are extremely helpful and I can always find the odd piece of hardware that I need. There is a great energy in the store and I've noticed they are selling some new things. You can always find a coupon and they are great about returns. I don't feel like I am invisible or self-conscious in any way, like I do when I go into Home Depot or Lowes. They really know what they are doing and its great when you're on a budget and can't hire someone to do repairs in your home. Definitely 5 stars! read more

Yay!! They only had two of our three things that we needed to get, but that's ok because they had popcorn, which was AWESOME because who doesn't like popcorn! The staff were somewhat under informed about what products they had in stock and how different brands compared to each other. They were really friendly though! :) read more

The staff here is amazing. Super helpful and willing to go above and beyond to make sure you walk out of the store with exactly what you need. Really excellent customer service here! As we were browsing, one of the employees helping us even gave us a coupon for $5 off our purchase, which was so kind. They also helped to load up our car with a bulky, heavy purchase. We will be back! read more

Justin and Chuck are awesome! Genuine, caring, and willing to go the extra mile to serve- even on Sundays! Will definitely use this store more. read more

The service level here is remarkable. I love going here, and I have had staff offer to do internet searches to see if they could find something i didn't find there. read more

I don't go to hardware stores very often, but I was so impressed with the exceptional customer service I received from this store yesterday. I don't ever want to go into Home Depot or Lowe's again! read more

Most people that work in a hardware store are just there for the paycheck. I was in this last Saturday and Chuck is great. He will take whatever time you need for him to help you out. He did brag about the owners, but I think the owners are the lucky ones - Chuck works for them. read more

HOLY SHIT what an experience. On March 29th at 7:30, a light haired (red or blonde color?), tall male employee yelled that I should "STOP BEING A HIPPY OR GROW A PAIR" when I politely asked if they sold any organic non chemical spider spray. Which was a ridiculous response to a tiny 18 year old girl with a quiet voice. I'm looking to get you fired. Black haired male and young woman working on March 29th at 7:30 were very kind, and very helpful. read more

Superb. Fantastic. Wonderful. Magnificent. Great. Excellent. Awesome. Exceptional. Marvelous. Terrific.

I live a block from the Ace Hardware in Tamarac and make the drive to this one because of their extraordinary customer service. Employee James goes over and above to put the customer first and make sure they are happy. Too bad he can't be cloned for the other stores. The first time I called this store was after I had enough of the poor customer service at Tamarac. James answered the phone. The item I wanted wasn't in stock but he immediately got on the computer to find it for me. He made me feel like I was their only customer as he was totally focused on helping me. I've been in the store and found the other employees to be very polite and knowledgeable also. So glad the Tamarac store failed, otherwise I wouldn't have found this wonderful Ace. read more

Great neighborhood hardware store. They have lots of friendly people to help you and never a long wait at the cashiers.

Justin, the store manager, is great!! I purchased a lawn mower from this store. A week later, I took the mower back to the store because it was not working properly. Justin examined the mower and politely told me that the mower appeared to be in great working condition, but human error caused the problems I had. He explained to me, the human errors (my errors) and remained them on the spot. I took the mower home and finished the job without any problems. I have shopped at this store many, many times over the past 10 years. The staff is always happy to help or just lend an ear on a project idea. Justin was non-judgmental and did not make me feel stupid...although I really should have known better. I love this Ace Hardware store!! read more

Always knowledgeable, friendly, and helpful staff who are great at explaining how to do things without talking down. On my most recent trip, Josh was amazing. Kudos to everyone at this Ace Hardware. read more

We just bought a Weber grill from Cherry Creek Ace and the customer service was over the top. They went out of their way to assemble and deliver on a Saturday and Justin, the store manager made a special trip to ensure everything was in working order! Now that's customer service you will NEVER get at the big box stores!!! Thank you!! read more

This place is great! Everyone is smiling. It's not like Lowes or home depot they want to help.

While at this Ace looking for a rubber hose for my kitchen, I was grabbed from behind by an employee and ordered to leave my backpack up front. I refused and left to a barrage of insults by employees. This store has never given good service and this last incident iced the cake for me! I will never shop here again. And that after having shopped at this store since it opened. read more

i have been coming to this store for years due to the great customer service. since the change in ownership i have come twice and i will not be back. i am also telling everyone i know not to bother. especially the man in the garden center. what a negative attitude he projects. where is shawna and all the other pleasant sales people? this is a shame! read more

I am so tired of this Ace Hardware! I have lived in the neighborhood for 7 years now and it seems like every year it gets worse and worse. This is actually the first time I have ever written a Yelp review and the only reason I am is because I feel like I have to. The problem starts from the top and trickles down. The management is constantly changing. There are always new employees. No one seems to know what they are talking about and their customer sevice is a joke. They continuously are out of products and forget to order more. I started to call in advance to see if they had certain things but sometimes that doesn't even work. Today, I called and asked if they had a certain product and I was told yes. When I went into the store, they were out! The cashier on the phone said she checked to make sure but didn't know exactly what I was talking about. So I was lied to! In the past I have also asked them when they plan on getting a new order. They tell me a certain day and when I come back, they are still out! The manager always has some bullshit excuse. I will no longer ever go to this Ace for any reason. They have completely lost me as a costumer. I plan on taking all of my business elsewhere from now on. It is a shame because it was one of my favorite neighborhood stores. read more