I am deeply disappointed and feel taken advantage of. I have a great affection for our small town of Richmond and make it a priority to support our local businesses. However, today's experience at Cherry Peak was the final straw for me. I understand that every business faces challenges and miscommunications can occur among employees. I even sympathize with the constraints of a limited budget that may result in worn-out equipment. However, what I fail to comprehend is the management's policy of exploiting their customers.
Today, my two daughters asked me to take them skiing. As beginner skiers, this was a wonderful opportunity to introduce them to the joys of the mountain, considering we live just 3 miles away from the lift.I have a season pass, so... I purchased two tickets, one for my 11-year-old and another for my older daughter. We proceeded to the rental shop to get boots and skis. Once the girls were ready, we headed towards the magic carpet for their lesson with their dad.
I got the my girls ready and noticed that my youngest daughter's ticket was an adult ticket not a Youth. Well, OK I give a little to the cause today.
Unfortunately, when we arrived at the magic carpet area, it was broken and roped off. I chatted with two of the employees of the resort. They said it would not be fixed today, but possibly tomorrow. Super nice guys and did their best to make the apologies for the resort.
I was faced with a dilemma. I wasn't comfortable taking the girls to the top of the mountain on the chairlift. Therefore, I made the decision to postpone our skiing lessons for another day.
We went down to the ticket counter to request a refund. However, the young lady behind the counter informed me that since the main chairlift was functioning, we did not qualify for a refund. I explained to her that we were beginners seeking our first lesson, and I simply wasn't comfortable taking the girls on the main chairlift. Her response was, "Sorry, we don't offer refunds. That's the management's policy."
Feeling frustrated, I was grateful when the rental department contacted the manager and requested a refund for our rental equipment. Nonetheless, I am still left with the burden of being overcharged $83 for two adult lift tickets we could not use.
I only have 30 days remaining on my season pass, but I'm hesitant about returning due to the mountain's poor conditions and the attitude of the employees influenced by management. Throughout the years, I've heard numerous negative remarks about our local Cherry Peak. Despite this, I strive to support them because they are a local establishment right in our backyard. However, it seems that the general public's concerns may hold some truth. I sincerely hope that Cherry Peak can address their issues and improve their overall operations. It would be wonderful to have a local mountain that we can enjoy with our family for generations to come. Unfortunately, my optimism is currently limited. read more