This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

I would like to share the excellent service I recently received with…read more Clarissa Barrientos Dominguez at the Sunnyvale Office of Allstate on Remington Ave. She was very informative and helpful in understanding my concerns but also providing a solution. She did her very best to try and find ways to help lower my car insurance rates. Thank you, Clarissa! While, I am still struggling with the increases in California rates right now, I truly appreciate your efforts in helping me!

Five stars for Suzanne Flores! I was in a bind when my current insurance carrier was no longer…read moreproviding service in California. I was working with another agency, who assured me over the 2 months we were in contact that they would make it before my deadline. They did not. By the time I switched to Allstate, I had less than two weeks. Thank goodness I happened to work with Suzanne! She helped me get what I needed, when I needed it. I can't thank her enough and will continue to work with her. I hope you request her too.

Jaime has been super helpful with obtaining our rentals insurance. Easy, smooth and super friendly…read moreprocess. Thank you!

Tried to contact an agent for a change on my policy. I was td I would receive a call back within…read more24 hours.

Joe from Peterson & Grantham helped me navigate a complex home insurance search after my renewal…read morepremium jumped significantly. I was comparing multiple carriers and brokers simultaneously, and Joe stood out for his responsiveness, attention to detail, and willingness to dig into the specifics when I had hard questions. He corrected data errors quickly, explained coverage differences clearly, and got me bound on a CIG policy with better coverage than my prior Travelers policy, saving me over $1,000 a year in the process. Smooth from start to finish. Highly recommend.

Joe is great! Super responsive and knowledgable and helped me find a policy for a home that is a…read morebit harder to insure.

I was involved in a hit and run and was extremely upset with the situation considering the car was…read morenew. I was helped by one of the agents, Thuan Tran, who calmly helped me with the issue and made sure I was taken care of. He explained the process that needed to be done and answered all the questions I had. Throughout the process of fixing my car and dealing with the estimator, Thuan would call in to check in to see how I was doing and see if I needed help with anything. I thought that was really nice of him. If you guys want a professional and caring agent who makes all these stressful situations become stress free, I recommend to go with him.

I received a 2017 CoveredCA Renew and Open Enrollment/Dental Plan email from her. I responded…read moreimmediately with an inquiry on Tuesday, she replied on Wednesday. I replied with another inquiry, no respond. I sent a follow up email on Thursday, no respond. I called her office on Friday at 1pm, her receptionist says she's out of the office but she'll be right back, she took a message and got my number and said Wenwei will get back to me when she gets back. No call back and still no respond. 12/5 UPDATE: Wenwei called me this morning and went over different plans. She said she didn't receive my emails. But I'll change my rating to a 4 since she called me back and spent time going over different plans. I will change her rating again to a 5 once we finalize everything. 12/17 UPDATE: Not consistent with good customer service. I ended up purchasing from www.benefitsstore.com (recommended by my board).

Tina, 3000miles per…read moreyear? That was a false statement. You are the one that I signed up for in your office you did not tell me that and I still have our agreement. I could've sue your company for being a fraud!!..STAY AWAY FROM THIS COMPANY PEOPLE!!!

UPDATED: 2/27/2019…read more Everything that you needed to know was told to the contractor. The professional contractor stated adamantly that he never dealt with an insurance company that wanted to talk directly to the homeowner so incessantly. The only logical reason from our point of view would be that you were trying to find 'fault' in our proper claim. In any case, it was quicker and easier to handle it as an out-of-pocket expense than to deal with your office. State Farm used to have these commercial that ends with a song: "Like a good neighbor, StateFarm is there..." Well, YOU weren't 'THERE' for us when we needed ya!! Folks, we all get insurance for that safetynet. If they treat an extremely long-standing customer like they did then god help us all when we need this State Farm agent for some once-in-a-lifetime-catastrophic event. Sadly, I wouldn't want to even think about it...

Let's be real. Insurance companies are crooked. My car is getting older every year yet my…read moreinsurance rates are climbing every year despite my excellent driving record. Home insurance is no different. It's required for everyone who possesses a loan yet if you live in a fire zone, you are considered "high risk" and will be expensive, if you can find it. Now if you live in CA, every area is a fire zone. I bet you they even consider Alcatraz a risk bc there are trees on the island. This year I finally decided to put my foot down and look for another company for my Homeowner's bc of the annual price hikes. I called Richard and got a really attractive quote but there were some conditions: 1) I need to install a Moen water flow monitoring device 2) I need to have a gas shutoff device and 3) Need to have an alarm system active which was not disclosed to me when the quote was provided. I felt this was a bit shady since this spending adds ~$600 to the amount I'm trying to save. The Moen monitoring device is not cheap. Since I have a 1 1/2" inlet water feed, I needed to buy the largest one Moen makes which is $500-600 on Amazon. I called around and some plumbers will sell them to you but of course they upcharge you so you're better off buying it yourself and hiring a plumber to install it. For complete transparency this total cost can set you back $2500-$3500 installed. All this device does is monitor your water flow and can shut off the water in case there's a pipe burst. Not very likely tbh but it's just another way Farmers is trying to disqualify anyone who cannot meet their demands. The gas shutoff device was a requirement for all homes built after the year 2000 in CA. My house is only about 5 yrs old which means it has it yet Farmers REQUIRES you to provide proof it was installed by the builder which I could not provide. That's like asking the builder to provide proof that you have 5/8" drywall installed. You know it's there, they know it's required by code yet they are finding another fiery hoop for you to jump through. They would not accept a picture as proof but wanted specific documentation which was impossible to obtain. I called PGE, the city, the builder, the plumber who build the house, and even the manufacturer of the device to see if they could provide this documentation. I spent weeks and finally was able to get the proof Farmers finally signed off on it. Throughout this process, Richard was very helpful. He return my calls and provided advice on how to obtain proof for the gas shutoff. He was actually compassionate about my ordeal and even offered to help pay for a plumber to help me obtain this certification. In the end, I got it figured out but I still stand behind my statement about insurance companies being scammers. They know homes built after 2000 has them installed yet they still force people through this agonizing process. The ones that cannot provide it simply get dropped and they are ok with this. I give Farmers a big fat 0 but Richard So's office a 5. Thanks Richard!

After the following review, Richard So's firm called me and helped me with purchasing additional…read morepolicies. They were knowledgeable and responsive to my questions. --- I have been using Richard So's Farmers Insurance services since 2000. I have a total of 7 policies (home, auto, umbrella, CEA etc.). In the last few months, Richard's team is super unresponsive -even after you do multiple email follows ups or phone follow ups there is no one getting back. I am trying to buy additional insurance policies, and each of these new requests are assigned to different people and even after numerous follow ups and email to Richard, no timely responses are provided. I am concerned about how this company will respond if I get into an accident and need a body shop referral or need a follow up on renewal of my existing policies, because the company is not even responding when I am requesting to buy additional policies.

My family has been with Catherine for many, many years. We have all of our car insurance, our home…read moreinsurance, earthquake insurance and life insurance here and it is just wonderful. Catherine is always willing to help you if you have any questions regarding your policies. She also does annual policy reviews with you to make sure your insurance coverage is still appropriate. There is always someone answering the phone during business hours. Even if they miss your call, if you just leave a message someone is bound to call you back within a few hours. The ladies/staff who answer the phones are very knowledgeable and really really nice! I feel comfortable asking them questions and am confident that they are giving me the right answers and/or explanations. I would definitely recommend Catherine Chen's office for insurance needs! :)

It is without hesitation that I highly recommend Catherine Chen & Jessica Lopez-Garcia for their…read moreoutstanding insurance services. After 6.5 years of remaining a faithful customer, I have thoroughly enjoyed their excellent services, and I completely trust them. I have been treated fairly and honestly when consulting with them regarding any needs or questions that I may have. I am always informed of whenever I am eligible for any discounts; especially when considering my 6 policies where I am getting the most value for my money. I also find the parking that is adjacent to the office to be so convenient, please see photos. I am completely satisfied with their professionalism and insurance products, and I look forward to renewing all of my 6 policies every year!

Came into AAA to pay my bill; they had a room full of people waiting in the members services area,…read more some hacking up a lung!! To avoid those people a sat in an area where people were not on top of each other! My punishment fo

Update (July 28, 2026):…read more You can safely ignore Amy M.'s replies here and not bother emailing reviews@mwg.aaa.com - no one ever responds from there. May 22, 2026: I visited the Mountain View branch to make some changes to my car insurance policy, and it turned into my worst experience with AAA. The agent who assisted me struggled with a fairly straightforward request for over an hour and eventually started insisting that it couldn't be done and that it was impossible to figure out how it had been handled before. Their communication was also unprofessional - they never introduced themselves, used phrases like "I got you covered, brother", and tried to steer me away from the actual issue. A branch manager then got involved and said the change was possible but would require approval from another department. I was told they submitted the request and would follow up within 24-48 hours. No one ever followed up. In the end, I resolved everything through AAA's online chat in a matter of minutes, with no approvals needed - exactly as it had been done previously. Based on this experience, I can't recommend this branch. The staff came across as unprofessional and ineffective.

So I went in there for my appointment for registration and Joan gave me the best customer service…read moreever.

Claim 1006-79-4820…read more Policy number CAH6232287789 Stuart Sussman from AAA Insurance sent someone from the City Water Conservation Company to identify the source of the water leak. The company technician put 2 holes in my garage ceiling and removed all the foam while identifying the leak source. Those two holes haven't been closed yet. The source was a broken plastic pipe (condensation pipe). So Stuart Sussman from AAA Insurance, called today stating that AAA insurance would not cover the cost of restoration. As he started blaming AC appliance just because this was a condensation pipe broken. He is just finding an excuse not to cover the restoration cost. Furthermore, those 2 open holes have been left uncovered and no effort will be made to close them. I have been a AAA customer for Auto and Property for about 7 years now and this is the worst customer experience I ever faced. Someone from AAA who is concerned about customer service should take some reasonable action on this case. If the holes are left open, I will take pictures and proceed with a civil lawsuit. Worst customer experience ever.