My family has been very grateful and happy with the insurance policies Mimi has helped us with for the past 15 years. Not only Mimi able to write the policies with same coverages but at a lower annual rate, she always takes the time to explain to me and my elderly parents what coverages that are most important to them. Mimi is responsible, reliable, honest and fiduciary as an agent and we would recommend her without any hesitation. read more

I first started working with Mimi over 10 years ago right before getting married. She and her staff are very friendly, professional, and patient, and I trust their advice on getting the right amount of coverage as well as apply as many discounts as possible. As my family has grown and our insurance needs have increased, Mimi has continued to help us add insurance policies over the years. We have referred her to friends and would recommend her to anyone, and we look forward to a continued relationship for many years to come. read more

I have had Mimi and her team as my agent now for almost 20 years covering not only car insurance, but our homeowners/renters and life policies. They are always so helpful, responsive, and resourceful. Since joining, my entire household has also joined. They have always maximized my savings on premiums and given great discounts. Above all service and quality over economy. Love them!!! Thanks Mimi!! read more

Trustworthy, professional and matches coverage to my needs. Mimi is honest and available and her team always there to assist. Don't look for cheap, get the right insurance at a competitive cost. Thank you Mimi for your advise and most importantly making suggestions when warranted. Example Pet insurance which saved me $13k when my pet fell ill. Most of all, for always being there in times of need. read more

Mimi and her team are always professional, responsive and helpful. Always have good experience when working with them. Highly recommended.

Really enjoy working with Mimi. She answers my email questions promptly and professionally. She has helped me saved hundreds of dollars for my insurance needs. Highly recommended. read more

Mimi and her team are great. They were extremely responsive, professional, and accommodating with our home purchase process where they could. She also helped us sort out our auto insurance and umbrella policy, and was balanced while she educated us in the various options. I would highly recommend Mimi and State Farm. read more

Mimi has a great team, and together, they provide quality services. On the east coast I had a renter's policy with State Farm, and all was well-- paid lumpsome amount, got a welcome and thank you note. Mimi's team takes it to an another level. About a week after acquiring my policy, her office called me, sent me a card, and asked me to come into the office to better understand my policy. It was great. The Office Manager, Louann, greeted me, offered me water, tea and coffee, and directed me to a seat. Mimi arrived in moments, showed me my policy in detail, especially the bonus features. She answered all my questions regardless of how specific or simple. Last, she didn't try to push any products-- she honestly just wanted to help. On my way out, she thanked me and gave me an insulated reusable shopping tote. That's quality customer service! read more

Mimi Lam of State Farm Is Great With times being very challenging right now, I want to give a well deserved shout out to my State Farm insurance agent Mimi Lam. I've worked with Mimi for 12 or more years, and I have nothing but wonderful things to say. She and her team are totally on top of my coverage, which includes car insurance, home owners insurance and life insurance. They helped me out when I had a car accident. They worked with me several times when I refi'ed. They also helped me when I remodeled my kitchen. They're nice. They're smart. They're proactive. And right now, they're giving me a discount on my car insurance because of lack of use during SIP. If you need insurance, please talk to Mimi. You'll be thrilled. Did I mention that she has an adorable dog that is often in the office? read more

Since moving out here in 2006, I have used Mimi Lam Insurance Agency for my home and auto insurance. Here staff is always helpful, cheerful and when they say they are going to call back, they do! Mimi called me last week with important information about my auto insurance that I would not have otherwise known if she had known brought it to my attention. The mere fact that the owner calls you and assists you tells you a lot about the high level of customer service this company offers. Her office is conveniently located in Mountain View plenty of onsite parking. It is now 2015 and I am sad to say my wife and I are moving to the East coast but Mimi offered to assist us in finding an agent in the Boston area, even though we will no longer be her client...... and THAT my friends is stellar customer service. MIMI ROCKS!!!! read more

Always enjoy visiting State Farm Agent Mimi Lam and team. Both friendly and professional. read more

Mimi Lam - State Farm Insurance Agent - Friendly and welcome agent's office. - Auto Insurance Near Me - Mountain View, California

Update in 2019- still love this team! They follow up proactively, are super fast every time I have any questions or requests, still highly recommend!! read more

Awesome agent Mimi Lam, nice and patient to explain details of insurance. Great office environment! Hospitality! Free coffee and tea service! Multiple languages service: English, Cantonese, Mandarin & Spanish!!! read more

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Louann has helped me with my insurance. She is really nice, patient and responsible. Will recommend State Farm to my friends. read more

I recently changed employers and my new start-up doesn't have great life insurance. As a client of Mimi's for over a decade for Auto insurance, I reached out to her to help get some guidance on options. I did some diligence and researched other providers as well, and State Farm (specifically Mimi) was able to offer the most comprehensive and competitive coverage. I started the conversation in Jan but then COVID hit and throughout the process, Mimi and her team were not only very supportive and respectful of my priorities, but also very patient and ready to help when it suited me. I trust her to tell me the whole truth, and be prescriptive with her guidance (ie make suggestions on what is right for my needs over time). read more

Mimi is professional, very easy to work with, responsive and patient in explaining my insurance options. I have received valuable and timely information from her for my needs. Mimi is great! read more

I've been using this agent for almost 4 years now and have already had great experiences working with the employees. I regular email Louann with questions about or changes to my policy and she always responds very quickly. She also responds to questions with great detail, allowing me to quickly make informed decisions and updates. I would highly recommend this agent. read more

We have multiple insurances on home and auto for more than 5years. They do their due diligence and invest time in earning as well as retaining business by continuously thriving. The communication has always been easy and quick. I get a response back within a day always no matter how complicated the question is. They make sure to follow up and offer the best price. Definitely recommend them! read more

I've known Mimi now for over 30 years. Within most of those years, she'd been my insurance agent. Almost every time I stray from having Mimi as an insurance agent, I've regretted it. Her ability to cut through BS, give you what you need and explain it all in easy to understand language is what separates her from other agents. Also her response time is bar none. I can't say this about many people, but I can honestly say that Mimi Lam has never disappointed me. Not once in over 30 years. read more

Our family has been taken care of by Mimi Lam for about 20 years! Her customer service and attention to detail is incredible and I would highly recommend her services. We have began getting to know the rest of the staff who are also very helpful and very quick to respond to anything we need. Mike and Katherine are lovely and the service provided at this location is top notch. read more

I've been Mimi's customer since 2005 and it's been a fantastic experience. What I love about Mimi's is that she is very responsive to emails and always willing to answer my questions. I've insured my Car, Motorcycle and Apartment through her and it's been a very good experience with good rates and good customer service. Please give her a call. read more

The type of customer service Mimi provides is about the type that probably will never exist again in this world. If I ask her 10 questions, she'll answer 11 of them. Yup, she will dig deep to get to know you on a personal level and help you get the best coverage. Don't even think twice, just call now. Stop reading, just call. read more

Customer service was great! Called and had a couple questions and David was extremely helpful throughout the phone call process. I'm definitely thinking about switching my auto insurance over. One of the best customer service I have ever received! read more

I was not in the market to switch insurance companies when I was first introduced to Mimi Lam. Through some business transactions (not involving myself), I discovered that Mimi was absolutely committed to excellent customer service. She consistently goes above and beyond the call of duty which ultimately conveys that she (her agency) truly cares about the human being behind each transaction. To top all of this off, State Farm was able to save me money on my car and home insurance. It's been nothing but a great experience so far! Thank you Mimi read more

I have used Mimi for over 3 years now. She is always helpul. Explains in detail how my policies work and why I should have them. She has never used high pressure sales techniques and the few times I have made claims she has personally walked me through the process. I am very satisfied with the Company and Mimi personally read more

Mimi is awesome!! She is such a knowledgable agent and her service team has been so helpul. I love seeing Bobo when I visit the office, such a great place to visit! read more

Mimi and her assistant Louann are pretty helpful with any questions with quick turnaround. I am pretty happy with their service.

5 Star Service every time. Louann is very helpful and attentive to requests. I really like the ease of conducting business at this location. Thank you for all your customer service Louann and Mimi. read more

Mimi and here staff are all so helpful and very responsive to my insurance needs no matter if its a simple question or longer term plan. Highly recommended! read more

I would recommend this business for your insurance needs! I have carried rental insurance with them for the past 5 plus years and am very happy with their service. Mimi is so efficient and responsive! read more

Louann is very responsive and works towards getting you the best price from state farm.I will recommend her to my freinds

Marcela was very helpful and informative. I had my auto insurance setup pretty quickly without any hassle and applied most of the discounts which am eligible for by herself. read more

Very professional team and great great customer service. The entire team (Louann, Marcela) adhere to super fast response time and I would totally use their help for any future insurance needs. read more

I've been insured with Mimi Lam and team for 11+ years, and with State Farm in various other states for years before that. Mimi and team have been very easy to work with. Every time I call with questions large or small, they are unfazed, pretty darn knowledgable, and work to figure out the best coverage for me. State Farm's overall technical and billing infrastructure used to be clunky and frustrating, and while that's certainly wasn't Mimi/team's fault, Mimi reached out personally a while back to make sure things were getting better from my perspective.. and they have, completely! I appreciate all their help and look forward to being insured with them for many more years. read more

Louann Padilla-Pino has been very responsive to my questions. She provides stellar customer service! I would definitely recommend this State Farm office to my friends and family! read more

More than 3 years later, I continue to be impressed with Mimi and her team. They consistently provide excellent service and support for my insurance needs. Thank you, State Farm, and continue to Lee up the great work! read more

My family has been with Mimi's office for all our insurance needs for more than 10 years now. and every time I deal with Louann, it's always a pleasure. She's attentive, flexible and very helpful. Thank you team Mimi & especially Louann! read more

We have been entrusting Mimi with all of our insurance needs for quite a few years now and we really appreciate all of her great service! She and her office have helped us out greatly whether it be answering our questions or giving us advice. Thank you Mimi! read more

The best service I have ever had. Mimi is a pretty nice person. She is friendly, knowledgeable and responsible. She gave me a lot of helpful suggestions when I bought state farm auto insurance half a year ago. I am pretty satisfied with the service from Mimi as well as State Farm. Highly Recommended!!! read more

I've been using this office for 6 years and have always been happy with their service and responsiveness. Highly recommended.