Joe and his team are amazing. Very responsive to all my calls and emails, and they always find me…read morethe best rates. I highly recommend him.

I always enjoy dealing with Joe's office for the past 10-15 years as reps come and go but the…read moreservice remain outstanding. When one person is OOO, another person slides in her place. I like that kind of service especially if I have both home and auto insurance tied together. Despite rate increases due to California wildfires, I stayed with Joe's office staff as they are very pleasant folks to deal with. Kudos to the staff of Joe Frangieh in San Jose while I reside near Oakland

Ana Orozco is a true professional! I was helped quickly, everything was explained very clearly and…read moreI was all set up in one day! Thank you!

We had been with our former State Farm Insurance broker since 2008 who retired, then whose practice…read morewas taken over in 2018 by the effective and empathetic, Ana Orozco. Like other clientele stated, we found that Ana Orozco has treated us as valued clients in all our interactions. As a case in point, during the 2020 fire summer season, Ana unexpectedly contacted our household to advise us of the changing red zone / evacuation lines in nearby zip codes which was hugely surprising, but which we found to ultimately be, caring and pro-active. Moreover, in 2021 when State Farm's corporation rolled out policy & pricing changes, she did a Zoom conference call with us, to walk through the changes & to review ways to alter our policy for savings. Her staff members form her great support team. Veronica, Maria, & Jackie have assisted us in various capacities. Each have proven helpful in a clinch, whether forwarding key policy change requests, taking over the phone payments, booking appointments, or communicating essentials. For example, in Spring 2021, I contacted the front office to advise them of our pending car purchase (within 24hours). All details were passed along to Ana & on the next day of purchase, our new State Farm auto insurance policy was queued up, ready to go. This particular State Farm brokerage firm & staff continue to represent positive client experiences.

After paying State Farm for homeowners insurance for 50 years, we recently discovered water damage…read moreand mold in a bathroom. We found that State Farm does not cover water damage or mold 99% of the time. Our claim was denied and Chang's office made no attempt to change the claim adjuster's decision. I'm looking for a new insurance company now

Fantastic service, great turnaround, and quick responses. Used Randy's services for a number of…read moreyears back when I lived in the Bay Area and now that I'm in SoCal, him and his team are still there to support me. Much appreciated and will be sticking with them as long as I can.

Let's be real. Insurance companies are crooked. My car is getting older every year yet my…read moreinsurance rates are climbing every year despite my excellent driving record. Home insurance is no different. It's required for everyone who possesses a loan yet if you live in a fire zone, you are considered "high risk" and will be expensive, if you can find it. Now if you live in CA, every area is a fire zone. I bet you they even consider Alcatraz a risk bc there are trees on the island. This year I finally decided to put my foot down and look for another company for my Homeowner's bc of the annual price hikes. I called Richard and got a really attractive quote but there were some conditions: 1) I need to install a Moen water flow monitoring device 2) I need to have a gas shutoff device and 3) Need to have an alarm system active which was not disclosed to me when the quote was provided. I felt this was a bit shady since this spending adds ~$600 to the amount I'm trying to save. The Moen monitoring device is not cheap. Since I have a 1 1/2" inlet water feed, I needed to buy the largest one Moen makes which is $500-600 on Amazon. I called around and some plumbers will sell them to you but of course they upcharge you so you're better off buying it yourself and hiring a plumber to install it. For complete transparency this total cost can set you back $2500-$3500 installed. All this device does is monitor your water flow and can shut off the water in case there's a pipe burst. Not very likely tbh but it's just another way Farmers is trying to disqualify anyone who cannot meet their demands. The gas shutoff device was a requirement for all homes built after the year 2000 in CA. My house is only about 5 yrs old which means it has it yet Farmers REQUIRES you to provide proof it was installed by the builder which I could not provide. That's like asking the builder to provide proof that you have 5/8" drywall installed. You know it's there, they know it's required by code yet they are finding another fiery hoop for you to jump through. They would not accept a picture as proof but wanted specific documentation which was impossible to obtain. I called PGE, the city, the builder, the plumber who build the house, and even the manufacturer of the device to see if they could provide this documentation. I spent weeks and finally was able to get the proof Farmers finally signed off on it. Throughout this process, Richard was very helpful. He return my calls and provided advice on how to obtain proof for the gas shutoff. He was actually compassionate about my ordeal and even offered to help pay for a plumber to help me obtain this certification. In the end, I got it figured out but I still stand behind my statement about insurance companies being scammers. They know homes built after 2000 has them installed yet they still force people through this agonizing process. The ones that cannot provide it simply get dropped and they are ok with this. I give Farmers a big fat 0 but Richard So's office a 5. Thanks Richard!

After the following review, Richard So's firm called me and helped me with purchasing additional…read morepolicies. They were knowledgeable and responsive to my questions. --- I have been using Richard So's Farmers Insurance services since 2000. I have a total of 7 policies (home, auto, umbrella, CEA etc.). In the last few months, Richard's team is super unresponsive -even after you do multiple email follows ups or phone follow ups there is no one getting back. I am trying to buy additional insurance policies, and each of these new requests are assigned to different people and even after numerous follow ups and email to Richard, no timely responses are provided. I am concerned about how this company will respond if I get into an accident and need a body shop referral or need a follow up on renewal of my existing policies, because the company is not even responding when I am requesting to buy additional policies.

I would like to leave a long overdue review for State Farm Insurance Company…read more I have been a customer of State Farm for 35+ years. During my time with State Farm they have provided nothing but excellent service. What prompted me to write this review is in response to the superb assistance/help I received from them in regards to a claim I needed to file. The State Farm employees in Holly Labarber's Office were very attentive. They kept in contact throughout the entire process via phone calls, emails or the State Farm app. Their on-line claims reporting process (via the State Farm App) was easy to follow. If any further information was needed they would message me as to exactly was required. I was kept in the loop as to where in the process my claim was. I highly recommend State Farm Insurance Company, Holly Labarber (the State Farm Insurance Agent), and Laila Helmy (who works in Holly's Office)!! Great Company, knowledgeable and helpful employees. They all truly follow the State Farm tagline: "Like a good neighbor State Farm is there."

Amazing Customer Service!!…read more My whole family has been going to Holly for a long time. They always get us the best rates for all our needs Life, Renters, and Car Insurance. Laila is great and is always ready to help. If you want insurance at the best prices possible you should check out Holly in Campbell.

This review is about a specific person; Sharon! This is not to take away from Cheryl Ching, who is…read morea very kind person, empathetic and professional. "Ok, but this is about Sharon"... For the last couple of years my wife has been dealing with a number of headaches as the trustee of her parents' trust. Some of you may be able to relate to this. As a result of this, many institutions have been a large part of this headache but not with this State Farm Office! Sharon has helped my wife with her kind and humorous style (Sweet & Soft Spoken) well before all of the issues we are currently dealing with. If you are lucky enough to connect with Sharon, consider this a 4-leaf clover piece and be thankful. Thank you Sharon & Cheryl!

I can't say enough about this office & how wonderful & professional there staff are …read more.. I been dealing with Sharon for over 9 years .I have all our family cars & home insurances with them . The rate I get is not cheapest always compared to other companies but the service you receive from this office is AAA + excellent I definitely recommend if u need any kind of insurance coverage as far as renters or home or auto call Sharon up , she is one of the staff but am sure the other ladies could help u get a great rate as well . But the experience I have received from Sharon personally is the only reason I stayed with statefarm as long as I have & I tell all my friends and family to go there ... THANKS A MILLION for all your amazing customer service

Thang and his team have provided stellar service for several years to meet our complex set of…read morecoverage needs comprising 6 policies. Every contact has received a prompt and informative reply, whether to review premiums, change coverage or report claims. The team's focus on customer satisfaction is awesome. Very highly recommended!

Thang has been my go-to agent since his State Farm days, and I truly appreciate everything he has…read moredone to keep me protected and insured. He is highly communicative, responsive, and consistently provides white-glove service. Since we met in 2022, he has always gone above and beyond to ensure my needs are met. I couldn't ask for a better agent--someone I can trust and rely on without hesitation. Thank you Thang!

My family has been very grateful and happy with the insurance policies Mimi has helped us with for…read morethe past 15 years. Not only Mimi able to write the policies with same coverages but at a lower annual rate, she always takes the time to explain to me and my elderly parents what coverages that are most important to them. Mimi is responsible, reliable, honest and fiduciary as an agent and we would recommend her without any hesitation.

I first started working with Mimi over 10 years ago right before getting married. She and her staff…read moreare very friendly, professional, and patient, and I trust their advice on getting the right amount of coverage as well as apply as many discounts as possible. As my family has grown and our insurance needs have increased, Mimi has continued to help us add insurance policies over the years. We have referred her to friends and would recommend her to anyone, and we look forward to a continued relationship for many years to come.