I had a great experience obtaining insurance with State Farm through Yesenia and Amber!! The ladies were very knowledgeable and helpful they explained everything fully to my understanding and was very helpful. I Recommended my family and friends to State Farm as well if they're looking for any coverage because of such a pleasant experience! Thanks Yesenia and Amber!!!! read more

Ceirra...from State Farm is my new insurance company. She understood, my Disability and didn't sway on decision making me a client. She even came into the office on a Saturday morning to complete my account. That told me that I was in a welcomed area...I can't thank her enough! Making the process easy and quick...Making this transition headache free. Anyone needing a GOOD VEHICLE INSURANCE COMPANY,ASK FOR CEIRRA STATEFARM ;-D GRATITUDE, JARGE read more

Clearly State Farm's agent and not an agent of the customer. Homeowners jumped $500. $150 is due to not having an alarm credit. Bill said my roof was 74 years old rather than 11. Cheryl is nowhere to be found. Staff turnover leads to errors. A customer's agent would proactively work with the customer to find Legitimate discounts. Now I wonder what else I've been overpaying for decades. read more

Best State Farm Insurance office in the WORLD !! Amber is the BEST. Any problem or concerns I have are all solved with just one phone call. She is the only reason I am still with State Farm. She has been there for almost 10 years. She is the one you want to talk to. read more

Cheryl's office is great they always answer my questions and concerns big or small. Amber is my go to but everyone in the office is great!!

we all need insurance and we're all looking for the best price, but what caught my fiancé and I attention was the customer service that Ramona brought to the table. She gave us the break down and would send a friendly reminder that our bill is due. The little things like that mean a lot to us especially how busy we are. We appreciate your customer service Ramona and for sure for our friends do you. read more

I'd recommend this company for your insurance needs. They work overtime literally helping their clients with their personalized needs. I love Cheryl Eastep and her crew... read more

I would like to first and foremost like to thank Edwin Canalés. I came in today looking for car insurance quote. After hearing Edwin's very simplified breakdown on what was included in the package for me. I had no other choice but to pick state farm as my car insurance representative. read more

Carol, Carol is the sweetest Angel you will ever come across at Cheryl Estep's State Farm in Whittier! Dealing with accidents are no fun, especially when they are your first, and definitely not last! Every accident along the way Carol has been there and gone out of her way to make sure our family is always taken care of! Thank you Carol for being not only a genuine person, thank you for being a human being that cares unconditionally, and is always there to listen! read more

Cheryl and her office staff are truly Like Good Neighbors. The recent extreme weather in Texas took the entire State Farm network down. Wouldn't you know it, I procrastinated and it was my last day to pay before I was canceled. I could have assumed that they would grant everyone some grace time because their system was offline but I didn't want to leave it to chance. I reached Cheryl via her office's Facebook page and left a message. She reached out to me from home and got everything taken care of, assuring me that I was still safely insured and covered past my cancel date. This isn't the first time her office has gone above and beyond. They make me feel like I'm more than just a policy number, that I'm a person that they are concerned for. I'm not their only client but they always make me feel like I am. I know the insurance world is very competitive and that I could possibly save money by shopping around but their customer service has made me a loyal customer for nearly 40 years. Thank you Cheryl and team! read more

Terrible customer service , stay away from state farm and this agent and her office .

I was having a hard time with my current insurance and ran into problem after problem for over a month with another agent from a big name so I decided to visit State Farm that I drive buy all the time and was blessed with the best service I could imagine and found out how much my others insurance companies were not giving me a fair price. Thanks to Nalleli Mondragon, chose to close my policies on my other houses and transfer them over to her because when I pay for service I feel she is not going to ever let me down. read more

BEWARE!!! Your rates will go up and down monthly. Called to see why my rate was going up and down for the past 5 months and they couldn't give me a answer. Went with Ameriprise with the same coverage and deductibles now I'm paying way less and the customer service was way better. After being with State farm for 12 years I will never be back. read more

Cheryl and Carol are the absolute best. They went above an beyond to help me with my claim (which was not an easy one). I would highly recommend this office! read more

Amber from State Farm provided the best customer service, going above and beyond to exceed this customers expectation. Thank you so much! Cheryl give this girl a raise! read more

I have two policies with this agent and in both cases after I paid the premium they raised the rates. Every time I leave a message either by phone or email they don't respond what else. read more

This office is amazing. The staff goes above and beyond to help. I recently called for a price comparison and They took care of me. They are always by my side. read more

This is the worst team!! My husband has been with Cheryl for years! His parents had their insurance with Cheryl (and still do) and when my husband needed insurance he went with her. We haven't changed because he likes familiarity and loyalty, but I can't stand this team. If you want things to fall through the cracks call Ana who is part of her team. She will never mail you any information you request, you will spend hours on the phone with her, you'll ask her for that information to be sent and you will never receive it. At this point I'd rather have my insurance from a green lizard than to have this team carry my insurance. I will convince my husband to leave this team if it is the last thing I do. The other thing that sucks about this insurance is that you have to carry a different policy for each car (even if all the cars have the same coverage), what this means I have to write 3 separate checks each time. What a pain! Uggg....don't be fooled there has to be a better team and better insurance. It is not like State Farm is the cheapest insurance around and to have to deal with folks like these is ridiculous! Go anywhere else and I'm looking forward to NEVER having to deal with this team!! read more

I have been with Cheryl Estep since 1990 Excellent, friendly, quick customer service Her office provides constant updates and helpful information on her website and regular emails when you sign up to get her helpful tips about maximizing the benefits of your policies with State Farm Call the office they will take good care of you and your needs. read more

I've been with Cheryl Estep since the early 2000s, and have my auto, rental and earthquake policies with her office.  I'm consistently delighted with her team's excellent customer service, as well as the sterling coverage I have through my policies.  Everyone is always warm and friendly, and they know their business.  I can communicate with them easily and get quick answers to my questions, and count on them to have my best interest in mind.    I was recently in a car accident where another car totaled my own.  All I had to do was call the claims department to kick off the benefits of my total coverage, which has included a rental car, medical care for my minor injuries, and full cooperation and expedient work of the claims team.  All I really needed to do was provide information about the accident, go see the doctor, drive around in my zippy rental, and ultimately pick up a settlement check that was more than I expected.    Everyone at State Farm, from Carol to Kami to Kathy T. in the out-of-state claims dept. were eager to help and make the entire experience as stress-free and easy as possible for me, and it was.    I stay with Cheryl's team because they provide fantastic coverage from a respected brand, and because they take care of me and my interests when I need it most, which is the true purpose of insurance---when the unexpected hits, you want that support.  I feel confident in this team to always provide that. read more

You guys are awesome you help me with the renewal of my home insurance can thank you enough wonderful work

Have been doing business with Cheryl and her team for two years. Calls and questions are answered promptly with detailed options and recommendations. Regular contact and reminders help us keep in touch and aware of possible changes and improvements. A+++ read more

BEST AGENT IN L.A. area!!! I have been dealing back and forth with Esmie Hamel and she was more than helpful. She answered my emails within minutes and helped me find EXACTLY what I needed/wanted and closed the deal. For ANY AND ALL loan needs call Esmie at: 562-693-7788 or 562-394-0304. She will get whatever it is you need done! - Shane White read more

Don't listen to the bad reviews on this page, I think they are from other company's. I've been with Statefarm for 15 years and Cheryl 's team is amazing. They always return my calls and always work hard to make me happy. One time I couldn't pay my bill and they were able to give me a payment plan that I could afford, and they even arranged my policy to lower my bill! I have my autos, home, and umbrella policy through them and I only write one check every month (FYI under my auto, I have three cars, all different coverages). What I love the most is when I call them about a question, I don't talk to a stupid machine or have to press 10 numbers to get to a live person; one number and someone always picks up. In addition, they have an office I can pop into and they are always willing to chat with me. Lastly, I would like to mention that they are always prompt to return my calls and are very professional when I refer my friends or family. I can't count the number of referral gift cards I have received in the mail. If you need insurance/banking help and are looking for an amazing group of people to help you with your life, look no further. read more

Thank you for getting me better insurance without any hassle. Your office was quick to respond to my questions, explain what my insurance covers and give me advice on what coverage to carry. No other insurance company has ever taken the time to do that. read more

I was on vacation and had a car accident in my rental car. Let my agent know and she jumped right on it. Took care of everything and made sure I had no worries. I cannot thank them enough. Highly recommend Cheryl and her staff! read more

I am not one to leave reviews to be honest, so this should say a lot by me leaving one...my family and I have been with this team for over 10+ years and has ALWAYS improved every time we get off the phone with them. Ana has gone above AND beyond with all my needs. Purchasing a new vehicle has been a pain, but ana has made everything go smooth with my insurance. I will most DEFINITELY be recommending Cheryl's team and ana her self =) read more

I have been with them for a long time. I have my house and 2 cars with them. It is always a pleasure speaking with them. Before I signed up with them I tried to get insurance with Wawanesa. Talk about RUDE people! THEY WERE RUDE. I called Cheryl and she helped me out with everything with NO PROBLEM! Great team! read more

I called this office because AAA was giving me the run around! They are beyond professional! Would highly recommend them to all my family/friends! read more

This branch is amazing always on top of everything I need from car loans to life insurance to medical disability ins. My agent Ana Urita is amazing Highly recommend! read more

Best insurance I have had hands down. I have tried Mercury, Farmers and now State Farm. Kami is an amazing agent. She is on top of everything. She is helpful and goes above and beyond. Cheryl has a great business team. I would recommend Cheryl, and Kami to anyone. Seriously. Stop looking and give them a call today. read more

Cheryl and her staff are amazing ... very helpful been with them for years I recommend this office for all your insurance needs

Cheryl and her team are the absolute best! I live in LA but will never leave these people. Every bit of business I do with them is made smooth and easy on my end by them. Glad I found you guys!! read more

So let me start off by saying that I have been a state Farm customer for about 14 years and they have never done me wrong, and because of the way they looked out for me this past weekend; I will always be a loyal customer. I have to give a shout out to Ana and Carol, they went above and beyond the call of duty when my rental vehicle left me stranded in the desert for 3 hours! Now I'm not going to get into my long sob story but I will say that because of those 2 ladies and those 2 ladies alone, state Farm won a customer for life! I will always be grateful to them for their hard work and efforts on making what started off as a nightmare trip a pleasant one. Great job ladies and keep up the good work ! You guys deserve a raise! read more

State Farm cancelled my homeowners insurance after they said they could not pay for the damage. I then repaired the problem, they reinspected again with their own plumber and then determined the home still had leaks, none of which had anything to do with the original problem. This branch could have done more for me, but they did not. They waited until the last minute to tell me they cancelled my insuruance. I will never recommend them to anyone for the rest of my life. This branch and this company are terrible. read more

Rebecca one of the representatives here has been very helpful, always attentive when I need help. Great customer service! Thanks again.

My advice to anyone who works with this office is to get all changes made to your policy in writing. Over the phone confirmation is not enough. Apparently you have to be speaking to someone who has the authority to make policy changes. I have had to learn this the hard way and it has cost me a lot of money. If I had to do it all over again I am not sure if I would of made the switch to State Farm and definitely not to this office.. read more

I would really like to provide a shining review here but unfortunately, I cannot do so. My husband and I have been with State Farm for more than13 years and this is our first time filing an auto claim. This process has been overwhelmingly frustrating. First off, our car was taken to a salvage yard several miles from our home where it sat for 9-10 days before even being looked at by an adjustor. We did not recieve phone calls or updates and had to hand hold and babysit the review process. We have had conflicting information from various State Farm agents and the process has now been going on for over a month. We just want to know whether our car is fixable or not...seems simple enough, right? Seems like it should not take 5 weeks to receive the answer to this question, right? I do appreciate that Cheryl's office has stepped in to help in the process and has also helped us with the rental car fees (our policy covered up to $600 in rental car fees which were depleted due to the slowness of service), but I am afraid the feedback from her office has been just as confusing. One day we are told the car is fixable and the next day we are told the repairs will exceed the allowable threshold and will most likely be totaled. We truly would just like an decision and feel that State Farms service leaves much to be desired. I give zero stars to State Farm overall but I do appreciate Cheryl's willingness to help. I just wish it was all more straightforward and not quite so cryptic. read more