Super happy to work with Dulce Macias, she was able to answer all my questions and walk me through everything without any problems! Highly recommend to work with this company to be insured! super happy and grateful great customer service!!! read more

I've been a client for 15 years and I should have left a review years ago, but I'm doing it now. The customer service is unmatched. I specifically recall my first car accident (again years ago) and I called the office on a Friday very close to 5pm before the Memorial Day holiday and Dulce walked me through what I needed to do. She never rushed me and she kept repeating information because I was in shock with 3 children in the car all in car seats. I never followed up, but better late than never- Thank you, Dulce. Through the years, I constantly call with questions and all the ladies at the office answer with a smile on their face (yes, I could actually see it over the phone) and just answer my questions and most time send documents I've lost or can't find. Again, thank you. Today was no different, I called because my son needed a copy of proof of insurance so he could submit it for a fix it ticket. Dulce helped asking the perfect questions and emailing the information almost instantly. I had to call back and personally say thank you, however, given her generosity throughout the years, I thought this review was overdue. THANK YOU DULCE AND THANK YOU OFFICE STAFF GIRL EFFREM SANCHEZ STATE FARM! read more

Jessica Casillas helped me to cancel my insurance for a vehicle I sold. The call was quick and easy. I always have a good experience with Effrem's office, everyone is always so kind and helpful. read more

I called State Farm today and spoke to Jessica Casillas. I had some questions about life insurance. She was very helpful and took her time explaining the different types that are offered through State Farm. read more

Always excellent customer service at this location. I had Jessica Casillas give me several options on car insurance. Always patient with my questions and without pressure, answered every possible angle of my purchase. Of course, Efferem has been my primary agent for decades now and always treated me as family. I've always known his staff there was first class and has been from the start. Thank you Efferem, Mel, Jessica and the entire crew. I'm in good hands with all State Farm! read more

Yesterday I called to add a car to our policy. I was held by a very nice young lady Jessica.Casillas it was very pleasant speaking with her. She was very helpful and nice. Thank you. read more

Jessica Casillas has assisted us many times with claims or adding or changing vehicle on our auto insurance policy. She has also provided assistance with our home insurance policy as well. My whole family have been insured with Efferem for many years. All of his employees are phenomenal as well. read more

My family has been working with Dulce for several years now, and we couldn't be happier with the service we have received. She consistently goes above and beyond to ensure all our insurance needs are met. Her professionalism, attention to detail, and genuine care for her clients are truly commendable. read more

Jessica Casillas Insurance Rep did a wonderful job explaining clearly about my insurance question ... She had a great attitude and made it comfortable to talk to talk to her ... Thank you so much Jessica for all your help read more

Friendly and courteous help even do there not my agent they went out of their way to help me with my affidavit. I would highly recommend this office. read more

I was in AAA insurance and agents were hard to work with and policies were always difficulted. I going back to State Farm because their policies are more understandable and also the office of Efferem Sanchez always finds ways to help you and are super patient specially Dulce always super helpful and communicative very happy with the results and services! read more

Thank you, Jessica Casillas for all your help today. You're service is always very friendly and professional. We have been insured by Efferem Sanchez for as long as I can remember and its because people like Jessica that we stay loyal. Thank you again, for helping my daughter and I get her new car insured right away. read more

Dulce Macias has been a tremendous help. She is someone that is reliable and committed to her customers. One of my classic cars was in volved in an accident. She beyond the scope of her duties. When she's say I got you I will take of it. She means every word of it. If she doesn't have the answer right away, she'll find the answer and contact you. If you you are looking for car, home insurance and possible other insurance that might fit your needs, she is the person to contact. Thank you Dulce Macias for caring and taking care business. She also does classic car insurance. read more

I've been with State Farm for many years and I really appreciate how professional Dulce is everytime I need questions answered... Thank you once again Dulce! read more

This office has great people.. Had a hiccup when I purchased a new car, but they got on it and corrected it right away. Team Efferem 100%%%%% thank you read more

Liliana Been with State Farm for about a year now switched over from having Adrianas Insurance Liliana has helped me tremendously Couldn't thank her enough Everytime I have questions either it be billing purposes or car liability she is there to answer very descriptively Communication at its finest If anyone is thinking about getting State Farm Insurance call and ask for her she'll help you out I promise. She has a wonderful personality and honestly if your shy or a person that feels embarrassed and thinks your asking irrelevant questions go with her read more

Dulce is very polite, respectful, friendly and very helpful when I call. Every time I call for question. I'm always looking forward on talking with her. Thank you Dulce read more

I spoke to Dulce on the phone today wanted to get cars added to my name , she solved me my problems quick ! Very friendly loved her attitude

The 5 star rating goes toward a specific member of this branch. Dulce Macias only. Since joining State Farm she has been a dream on the contrary of other branch members such as Jessica Casillas and Destiny Hernandez. I have never received such unprofessionalism and disrespect towards a customer. After receiving calls multiple times to receive personal information about a long distanced family member I was threatened with getting my policy cancelled if I didn't answer such questions. I am very upset with the service I have been receiving as well as these unpleasant phone calls from Destiny Hernandez. read more

My husband and I have been a customer of State Farm for over 25 years, with Efferem Sanchez as our family agent. This review is long overdue. We have needed to go through them for a few claims, and they were there EVERY SINGLE TIME! It was completely hassle free, and they provided support each time. Efferem and his team are very knowledgeable and provide superior customer service. Even though we are long-time customers, they never stop trying to meet our needs and remain helpful. Most recently, I called the office to discuss a new teenage driver in our house. Jessica Casillas answered the phone and spent time answering all of my questions. She was very reassuring, patient with my million questions, and knowledgeable with everything I needed. I have also spoken with Dulce in the past, who has also provided wonderful customer service. Everytime I call, I get immediate responses, and they make sure that everything is as it should be. I would HIGHLY recommend this office. read more

I switched over to state from another insurance place that was a hassle to work with luckily I ran into the State Farm office of Efferem and Destiny who works there was very loving, knowledgeable and so helpful when we transferred over I highly recommend them they're so polite and professional. read more

We needed a fresh look at our insurance needs and everyone at State Farm took the time to tailor polices to protect our assets at the best prices around. read more

Dulce is very sweet and kind. She is thorough on explaining the various policies and answers all of my questions-no matter how ridiculous they sound lol. Another bonus is that my daughter likes her so our appointments always goes smooth-that's definitely a tough feat with a three year old lol! read more

Efferem Sanchez - State Farm Insurance Agent - Auto Insurance Near Me - Norwalk, California

I have been using Efferem's agency for years and have had exceptional customer service and support. Efferem and Jessica Casillas have been there for me without delay. I highly recommend these amazing agents. read more

Dulce Macias, amazing! So great. Desperately needed insurance asap. Explained what happened to why I was in this situation. She Took care of me and then some . She was so kind and compassionate. There is a difference between just doing your job and doing your job and truly making change. She made me feel so secure. Truly grateful to have worked with her. Thank you soo much Dulce!!! read more

I spoke to Jessica today regarding my auto policy. She provided great customer service.

I will definitely give this amazing team a five stars. Everyone in the office are so very nice. I can hear the smile on the phone every time I call, if it's to make a payment or ask any questions they are very respectful with great customer service. I am happy to used State Farm Insurance for all my three vehicles. Keep up the great work an amazing team. read more

My grandparents started with state farm many years ago , I as a adult couldn't always efford Insurance so I would do fly by night companies. Until I got to efferem office and all the employee are nice and helpful willing to find the answer if not a common question, genuine concern on family well being and recently when I was in a accident, efferem personally helped me get a rental car after my coverage ran out cant thank them enough!! If you need insurance this is the place you wanna be at read more

I've been with Efferem, Mel, and the gang since I started driving 18 years ago (WHOA.. that's weird to think). From accidents, to new cars, to adding a spouse to the policy, they've been incredibly kind and supportive. They make it all so easy that even though I haven't lived in Downey for 6 years, I still use them. Love this office and the people! read more

Every team member has been a pleasure to work with over this past decade. You guys make everything easier- very much appreciated! Dulce is always extremely helpful and understanding. Thank you all. read more

State Farm is seriously sooo awesome and the quote I was given was amazing! Dulce was my agent she went above and beyond she got me the best quote gave me the best service and was so sweet and efficient! No run around sand explained every detail! I give her a 10++++ she saved me from another rat hole insurance! She has no idea financially how much she saved me and my family! read more

Wanted to Thank Annika Chavez for the follow up on a recent adjustment to my insurance. Also she looked at possible scenarios to cut my insurance monthly costs. I've been with them for over 12 years and can't I say enough about the staff there at Efferem Sanchez "State Farm" their customer service is praise worthy. Thanks again read more

Dulce was awesome and helped me with my insurance needs. When she reviewed my account she was able to provide me with better benefits that I originally had. Thank you! read more

Just quick reminder best service ever Annika always on top of all my cars she will call when any of my cars are due great serv never had a issue n always on top of any issue I had thank you Annika read more

I love love love this office! I have been a LOYAL client of theirs for over 10 years. They are very professional but also treat you like family. Patty has been taking care of practically my whole family and all their policies. She knows us by name, and honestly and whole heartily gives us piece of mind. She's always cheerful, and always goes above and beyond for her clients. Efferem carries a genuine smile and has a great energy to him. They are always on top of their game. I refer everyone over to them ALL THE TIME. If you're looking to an insurance agent, definitely look into them! Highly recommended! read more

Friendly, fast service by knowledgeable agents! Dulce Macias is my go to agent whenever I am in need of information and guidance. With her bubbly personality and professionalism she makes me feel right at home, always trusting her to advice me of the best options! If you want agents that care come visit this Statefarm office! read more

Dulce was very helpful. She answered all my questions, was very happy with the end result.

Ok! Mel is the best! For the record lol!! Im new to the area found this place around the corner from home and I must say I'm above impressed with the service here. It's nice to know you have an insurance agent willing to take interest in you, rather than just kicking you out after your policy is done. I went from having an insurance company that truly wasn't worth time to a 4 star service with Mel. State Farm has my renters as well!! Can't complain!! Go see Mel. She will go the extra to get you happy, proven with me :) she will save you MONEY!!!! Thanks MEL. You will get all my recommendations from work, friends and fam!!! You rock!! SERIOUSLY GO SEE MEL!! read more

Scheduled a appointment with Dulce she has good communication and positive attitude. I Highly recommend State Farm Insurance Downey.

My husband and I have been with State Farm for a while and we love the experience Dulce always provides us with, she's the agent who's always there to answer any questions we have regarding life and auto insurance. I highly recommend everyone to contact State Farm/ Dulce Macias for all you insurance needs. Thank you for your service Dulce. read more