Went to this dentist today. I am handicapped and in a wheelchair. Before making appointment ibdpoke…read morewith the office manager who verified the office was handicapped accessible. Upon arrival I encountered a very narrow ramp space that I barely navigated to the door. I sat in the waiting room for over an hour before I was informed the dentist couldn't see me because I needed oral surgery(after i hsd informed the office before appointment was made). I didn't feel welcomed or comfortable. I do not recommend this office.

Dr.Coombs is great, extremely knowledgable and thorough in his clinical work…read more his staff is wonderful and friendly and go above and beyond to make sure you are taken care of!

Dr. P was great. She was very attentive, answered all of my questions, was very kind and clearly…read morearticulated my dental options. From my brief appointment with her yesterday, I could tell that she's the kind of medical practitioner that makes you want to become a long time patient. A solid 5 star dental professional. Unfortunately, my experience with the front desk personnel left much to be desired. LaShandra gave me the feeling that she didn't want to be bothered with me. The tone in which she spoke to me on the phone before I ever made it into the office was curt, but then when I finally came in the office, I felt that her tone was even more demeaning. The whole time she spoke with me, she'd never make any eye contact. I'm hard of hearing and wear hearing aids and trying to hear when people have a mask on is very difficult and she seemed to not want to repeat anything and that she simply didn't have time. (Mind you, there's no one else in the waiting area, nor is the phone ringing during this time which I would've understood if she couldn't answer my questions at the moment due to other office obligations). Finally I asked her to give me a second to turn on my mic (I have a mic that connects directly to my hearing aids via Bluetooth to help me hear better. The last question (about insurance) I started to try and ask her before going into the room with the doctor, I was stopped abruptly by her saying that it was time to see the doctor so I guess that was her way of not answering the question. Growing up, my family didn't have a healthy dental routine of seeing dentists. As an adult, I'm dealing with the consequences of that and trying to create healthier dental habits moving forward. I was beyond excited to come to Capitol Family Dental since it's in my neighborhood and had so many phenomenal reviews. I had even convinced my husband to give them a shot potentially leaving his normal dentist and hygienist that he's been going to for 10+ years since Capitol Family Dentistry is in the neighborhood. But unfortunately, my experience speaking with LaShandra multiple times over the phone before I came in for my first appointment coupled with my in-person experience turned me off a bit. Moreover, when I'd ask questions, she'd make assumptions that she knew the reason behind my question and answered based on what she thought I needed to know instead of just answering my question which made the communication even more tense (not to mention, leaving me without the information I was trying to get). I mean, I'm in the dentist's office ON MY BIRTHDAY with a broken tooth. Definitely not how I want to start off the morning of my birthday but to be made to feel like you're not worth the time is just not a good experience. Not sure how to proceed but I may still be looking for a new dentist. I hate to give such a highly regarded dental practice 2 stars, but when the experience with front desk is such that it leaves you feeling like you don't want to come back and you're weighing to yourself whether or not to continue to subject yourself to this type of treatment, I think it warrants it. I couldn't do only 1 star because Dr. P was a gem. But what good are great doctors when the staff makes you feel like trash before you even get to meet them?

Update: After speaking with Dr. Jacques, who gave me a call. He is always kind and knowledgeable…read more He let me know that he referred me based on my insurance and to contact them. He did this in the manner it should have been done from the beginning. Unfortunately, he agreed I shouldn't come back because his front desk staff attitude is bad and afraid if I come back in person there may be some physical altercation, which is scary because why would it get physical if you hire professional staff? That was a super weird comment. .................................................................................................................................. DO NOT patronize this establishment. The receptionist Lazandria or a name very similar is very rude. She is always the lady that answers the phone with the DC accent. She has been rude since my first appointment. Additionally, when contacting them about a follow-up, the receptionist hung up in my face claiming the dental office on the other line was calling about me, when I told her there is no way this could be true, she hung up anyway. She knew she was wrong because she called back and said, "I'm sorry they weren't calling about you, it was another patient and I apologize for being so rude". The fact you have to call back and acknowledge you can't keep you attitude in check lets me know this dentist does not care about who he hires and how they treat his customers. She was also very nasty when corresponding with them about my referral to a specialist. She told me it was not their fault that they may not be in network when they refer out to specialists. This is after when I called and asked how they refer to specialists, and she said they refer to specialists based on my insurance. She realized there was a problem and tried to walk back on what she initially said. You ARE NOT SAFE with them. Anyone that can hire staff that will be so reckless with your care is not a good establishment. This woman hung up in my face and proceeded to yell at me on the phone when she started changing her story after saying they referred me based on my insurance. They take no responsibility. Anyone that cares about their money and wants a confident health care team that WORKS TOGETHER, this is not the place for you. If this comment is removed, I will repost. Today is 8-9-2022.

AVOID AT ALL COSTS. I signed up for Invisalign and was told by office manager that if I cancelled…read morewithin 30 days the cost would be fully refunded. I cancelled well within this period because they couldn't figure out a previous billing issue and I had lost faith in their ability to bill accurately. Not only did they not refund the first 50% deposit, but they charged the second half as well! It took me over 3 months and dozens of "Membership Specialists" to get the first half refunded, and they are now refusing to refund the first half. I don't know if they are unethical or incompetent but I cannot speak poorly enough of their customer service and billing department. AVOID AVOID AVOID. I should add that the reason I had the first billing dispute with them is that they recommended I have a deep cleaning, and then upcharged after it was done saying "our estimates are only estimates". Somehow every dentist's office I have been to in my entire life has been able to exactly match their estimate so it does appear they are just attempting to get extra money out of customers - or like I said earlier, totally incompetent at billing.

Do not come here!!!! I never write reviews but I had to share my experience. It seems as though…read morethis echoes many other reviews. I started coming to this office after having regular 6 month cleanings with absolutely no problems, but my old dentist stopped taking my insurance. At Tend, with each appointment, I was being told I had a new issue -- I "needed" a mouth guard, appointments every 4 months instead of 6 for my "gum disease," and required an invasive deep clean scaling appointment for my gums. This was a shock to me because I had never had any inkling of a problem with my previous provider. After 3 exam appointments and 2 treatments, my last straw was when they told me I had six new cavities. SIX?? I had been coming to multiple appointments within the year there is no way I just generated six new cavities after never having one in my life. I stopped working with Tend and ended up joining a new office after a year without a cleaning after these "six cavities" ... what do you know, the new office said my teeth were perfectly fine and didn't require anything special. This company is a corporate scheme that has an extremely low threshold for what they will treat for -- up-charging you for unnecessary treatments and extra visits for no reason, seemingly to pay for their fancy, modern gadgets. Highly do not recommend.

This is a wonderful, family-run practice with a friendly, good-natured, accepting vibe. They are…read morevery conscious of your pain threshold and do not push any products on you. I had been going regularly for years, then I moved away and stopped going to the dentist at all, and when I returned I had a LOT of work to do. They welcomed me back with no judgement as if I had never left. Now I am thankfully back on track. As a warning, Dr. Laurence is a total pro but he will stop working on your teeth to talk about comic books. Budget in a little extra time if that's going to be a problem for you. ;-)

Best dentist in DC by far!…read more Dr. Mills and Dr. Turpin are knowledgeable, gentle, and efficient. The appointment process is seamless, they text you beforehand and remind you and I am usually in and out within 20 minutes. They work with your insurance and make it happen! As long as I live here, I will never go anywhere else

I have been a patient of Dr. Sharmin for some years and he has always provided exemplary care.read more

I HAVE PAPERWORK/ DOCUMENTATION AS PROOF: Please read this review entirely because my review will…read morewithout any doubt, save you from disappointment, frustration and wasted time to say the least... Possibly even worse! I will admit and take full accountability, that this is where I went wrong from the start. I should've read the reviews before I went ahead to schedule a visit. I could've saved myself a lot of wasted energy and time but GOD does work in mysterious ways, He saved me! The only positive result that came away from this whole experience was that I didn't continue forward as their patient, thank GOD! So this is what happened, my dental need was for a bad cavity filling in one of my back teeth that makes it unbearable to chew, so I can't eat nor drink on that back side. Imagine that discomfort and obstacle that I have lived with all day, everyday smh. I was first seen by Dr. Sharmin for my initial consultation and exam, he then referred me to Dr. Mojd ( Endodontic ) who was nice and helpful, suggested that I come back to repair and restore the refilling. This is when it went downhill, on my way out the female staff who work the front desk and including the office manager, all lack professionalism and competence which revealed a major red flag. Both Martha and Lauria refused to schedule me until I could receive a confirmation from my insurance company for payment verification authorization. Unless they said, I can pay out of pocket then I can schedule. *HERE'S THE KICKER! When I told them that I can't pay out of pocket and after the insurance company called them to discuss authorization, they switched up saying that their office doesn't do this type of work and that I need to go else where. **THE SAD PART: is that they admitted to my insurance on a recorded call that would only see me if I pay out of pocket, so which one is it? This is how they got caught up in their lies, so now they are confirming to schedule me for the procedure ( they claim, they don't do at their office. ) only if I pay out of pocket. ***ESCALATED THE CALL TO OFFICE MANAGER: She was no help, undermined me, dismissive, was more confused than me and didn't even know what was going on other than that I couldn't get scheduled. Conclusion: I'm just blessed that I didn't get the procedure completed at the office because now after I have read all the bad reviews, the doctors might've seemed nice to me when I met them at first glance but according to all the bad experiences, I was saved from further disappointment and agony. JUST STAY AWAY FROM THIS OFFICE BECAUSE MY NEXT COMPLAINT IS GOING TO THE DC DENTAL SOCIETY, DC DEPT OF HEALTH, AMERICAN DENTAL ASSOCIATION, ATTORNEY GENERAL'S OFFICE CONSUMERS AFFAIRS COMPLAINT DEPT and with the Better Business Bureau. I have to do this for everyone who has fallen victim and to save anyone else from future trauma and distress.

Toni and Ronnika were great! They made my first experience here worth it and I am excited to be…read morereturning to the dentists (imagine that!). Service was speedy and the team here is so knowledgable. The team took wonderful care of me on my first visit.

I wish I had read the reviews before committing. They start off nice. Expensive as stated by…read moreothers., Then they switch up appointments on you at least 3 to 4 times for the follow up visit. During my first visit in Nov. I was informed that the treatment plan will be monthly at least. I had my 2nd follow up appointment switched from Dec to Jan. Then to March , then to April, then to May. And when I finally got attended to, it was rushed. The day I requested for my 3rd follow up visit was not the date given to me , so I had to reschedule. Guess what? I was called that my appointment day is no longer available so here we go again. All am doing is cleaning my teeth.

Great service! She is patient and listens to your needs. Great staff. Highly recommendread more

Dr Hudson is an excellent dentist and very attentive to my dental needs. I've used her services…read moresince 2019 and would highly recommend her for your care.

Went in 2024 for a cleaning and to replace part of a filling. Got a bill today for $10.50 two years…read morelater. Never has this ever happened at any of the however many dentists I've been to. Probably committing fraud and counting on people being too lazy to do anything about it. Last year they sent me a bill as well and when I called all of a sudden it was less than what was sent to my email. Ended up paying around $12. Tend are total losers

Don't go here - Seems like they need some help with customer service and simple productivity. Was…read moretold I was going to get a call with information about my insurance and its coverage for my procedure. Confirmed my phone number and email - After a week of waiting, finally called and was told I would receive and email TODAY about the coverage and cost. That was 5 hours ago, and now they're closed for the day. Still no email or information? Doesn't seem like they want my business or want to help? Simple tasks seem hard for them over at Tend. Should have believed the negative reviews and stayed away.