Terrible service. Things not cleaned properly. Overpriced and certainly not value

Cheryl has been cleaning my house for over 4 months now. She has been prompt in coming to my house. She and her assistant do a good job of cleaning the house. She went out of her way in cleaning my patio. read more

I wish I could not do any star at all! She cleaned my house about 4 times and every time she came we had problems with her. On her very first day, she asked my husband not to tell her helper how much they were getting paid for the job. Red flag right there, but she was the cheapest quote in the market, so we decided to give her a chance. Every time she was to come, she would start texting and calling to reschedule and it would go on and on for hours. Sometimes rescheduling about 5 times on the same day. Everyday someone in her family was sick, or the vacuum belt broke, or her helper had an appointment, or she was just hungry and had to stop to get a snack. Then when she would finally show up, she'd work for 40 minutes and say that she had to go out for lunch because she had diabetes... We constantly had to supervise her work and show her that she missed a spot... or 10. Just for her to say that she was in a hurry, but she will do better next time. Bottom line is: it was more work to keep her than to clean the house myself, so we had to let her go for the sake of our our sake. BTW, she really doesn't do much, but her helper is very nice and does a good job. read more

I called them to deep clean my bathroom and they made time for me the day of. I was very grateful after calling so many places that were completely booked. They gave a better than fair quote and got right to work upon arriving. I was a bit skeptical after reading other reviews but I can tell they have made a major improvement since those days. I will definitely be bringing them back. Great work! read more

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Don't waste your money. Didn't do clean as promised, was late to try he appointment, left several things dirty! Awful service!

Poor scheduling & even worse at the job done. I've used Cheryl off & on over the past 3 years. Service & quality of work keeps getting worse & worse with missed appointments & then a filthy house after Cheryl took $240 for a 3 bedroom 1 bath 1000' house!!! I feel I was taken advantage of yesterday & when Cheryl didn't offer to make it right today, I feel the need to post this review. Will never use her again. read more

Cheryl has been cleaning my place for over an year now. She's extremely good at her work. No complaints so far! She always comes as per schedule and foes a great job with cleaning the house. I also referred her to a few of my friends who liked her work. I would ask people to not go by the current rating when deciding on her sevice. I've had no issues with her work so far and would definitely recommend. read more

Cheryl answered my call and said that she was driving and that she would call back. I waited over an hour and never got a call back. I wanted to get 3 bids, so I decided to call her back. She gave a good quote over the phone to do a move out, so I booked the appointment for 3:30pm the next day. The next day she called and said that she had a huge job and that she would be there a little later and I didn't care because I was having the carpets cleaned and they needed time to dry anyways. She called back again and said that she was going to be even later because they needed to take a lunch break. I wasn't happy this time because the carpets were done and I was tired of waiting. She called me a couple more times because got lost and finally showed up around 4:45pm She had 3 people in here crew and they started going to work. She didn't have any paperwork to review what we discussed but asked if the price was correct and what she could recall from memory. She forgot one thing that she later recalled and took care of. They hooked up too much equipment, which caused the circuit breakers to trip and a power outtage. They were trying to go as fast as possible because it was getting dark and we couldn't see. Finally, we got the power back on they were almost finished. Her staff was very nice. When I asked for an itemized bill, she said that she didn't have a receipt to give me and I asked for something on paper at least. I needed a receipt for my tenant. Finally, her husband gave her a slip from his receipt book (he also has his own business). As I was doing some other touch ups in the condo, I noticed that her hair had fallen in some spots in both bathrooms and that something sticky was left in the master bathroom floor. It came up easy but shouldn't have been left. They did a great job on the hardwood floors and the kitchen but the master bathroom needed further work. I'm going to use another cleaning service next time. Cheryl gave me the lowest quote but you get what you pay for. read more

I have used Cheryl for over two years. Over the two years Cheryl has had several assistants. My house is relatively easy to clean. Cheryl and her assistant complete the job in about 90 minutes. I have what I consider a basic cleaning. The bathrooms, shower and tubs re cleaned. The house is dusted. The kitchen is cleaned including counter tops, cabinet fronts, microwave, sinks, and stove tops. The wood floors, rugs and tile floors are also cleaned. I have had a few scheduling problems over the two years, sometimes they are mine and occasionally Cheryl has had to reschedule. We have always been able to find a time to reschedule. I have recommended Cheryl's cleaning service to other people. read more

Started out by being late to the appointment. Gave a reasonable quote so I took it. I told her I wanted the refrigerator cleaned also. She said it would a little extra so I accepted. She wanted to get a head start on the house the day before so that was fine but when we came back the second day, hardly anything else was done and the refrigerator was still dirty. What have they been doing? Horrible service. Will never use again. read more

Cheryl has been coming to our house bi-weekly for more than 6 months now. She is very good on communicating her schedule and payments. Over the time she has brought different assistants and they all do a real good job. Cheryl asks me to check the rooms to make sure we are happy with the cleaning. So far we are happy with her service and continuing. read more

Cheryl and her team do a wonderful job! I have had nothing but outstanding service, at a very reasonable price for over a year now. They did a deep clean for me after we had our kitchen remodeled, and there was not a speck of construction dust left and the windows were so clear! I would recommend them for all your cleaning needs. read more

the reason she doesn't want you teller her helpers (who are the real cleaners) is because she only pays them $30 per house anything more than that she pockets herself very bad business not even minim hourly!!! horrid I know that house cleaning should not require a PHD (I had my own business on the side for a while) it is hard work and should be paid at the very least $15 hour shame on you Cheryl! read more

Cheryl has been cleaning our house for almost ten years. Overall we are satisfied with their service. Their price is reasonable. She and her crew are reliable. They are also flexible if we occasionally need to modify the schedule. read more

This is the first time I ever used a cleaning service as I have always done the job myself. Cheryl did a good job of getting back to me to try and earn my business and she also was prompt and able to fit me in right away. Here's the bad parts....Upon arrival she took a look around an promptly upped her bid by $30.00. (if you quote something you should stick to it) I had her clean 2 bathrooms and my kitchen. She did a decent job on the bathrooms though the chemicals she used discolored the drain in one of the baths. Instead of cleaning out the oven she took it upon herself to spray it down with Easy-Off and than hit the "Self Cleaning" option on the stove. With most self cleaning stoves they clean by heating the stove up to 500 degrees and burning off the stuff inside. When you combine the fact that she sprayed it down first and than "cooked" the stove it literally cooked the chemicals onto the inside of the oven. The racks and whole inside of the stove had to be redone by me!!!! the whole point of cleaning the stove is to literally clean it, not take the easy way out. The self clean unfortunately took 4 hours!! So here I am stuck, in Gilroy, on a 100 degree day with a stove on 500 degrees just cooking the inside, than needing to come back and verify that the oven didn't burn the house down. During this cleaning time she proceeded to ask me "do you think you can get me something to drink?" Keep in mind, the house is empty and the refrigerator is gone. She literally wanted me to stop what I was doing and run and get her something from the store. WTH!!! She than asked me how far a store was. Like she would stop with the service so she can get something to drink. (Hello, bring drinks with you) I purposely left the A/C on so she and her mate would be more comfortable while doing the cleaning. After all was said and done, the kitchen had soap residue around the sink from her cleaners and also white residue around the stove top burners because she did not clean off the residue, this in turn was cooked by the stove from the heat so i had to redo the stove top and oven. This was a rental i was moving out of so a good cleaning was a necessity. Needless to say I was dis-satisfied with the service I received. I very rarely Yelp anyone but feel this is necessary as I would not want anyone I know or don't know to not be aware of the service. It is just incredulous to me that she worked the way she did. I have not reached out to her and am calling this a learning experience.. read more