I really do like the cookies, it's their unethical business practices that I'm very unhappy with. I'll never order them again. Bait and switch!!! They have a great sale on the cookies, but the shipping is where they get you. And you don't know how much the shipping is until the order is complete. They charged me $25.00 for the shipping which is ridiculous. I called to complain and I was told they would refund the shipping charge. They didn't refund the charge and it's really frustrating because you can't get a person on the phone. Lesson learned. BAD CUSTOMER SERVICE AND DECEITFUL BUSINESS PRACTICE!!! read more

I placed an order with Cheryl's cookies only to learn that their promotions are scams. Do not even attempt to get anywhere with their customer service. Stay away from this company!! read more

Horrible service. No communication and alternative options are not great either. I'm really not sure how this business is still in business with most of the reviews not being favorable. read more

Cheryl's Cookies - Taking an order that could not be completed and then canceling is not acceptable - Bakeries Near Me - Carle Place, New York

Save your money Cheryls is a rip off, when ordering they don't listen just do what They want, first off, they double charged my card and delivery date was Wrong day. both things i went over with them and they guaranteed both things would not happen. No apology, no removal of 2nd charge and no return calls. Terrible Customer Service read more

Even though they come individually packed, they are very stale. I would not recommend them at all.

The cookies are amazing. However they should stick to cookies, I ordered cupcakes and they were so dense they were more like the texture of a pound cake. Also, the cupcake to frosting ratio was way off, there was only a speck of frosting. Very disappointed in the cupcakes. read more

Customer service is a nightmare. They have a product but beware..if you have any issues on the website or with delivery it is impossible to get support. The "chat" took 30 minutes and the issue wasn't resolved. The phone call (to some other country obviously) took 45 minutes and the issue wasn't resolved. I will never order from them again. read more

These are the best cookies! I sent them to my daughter every year they are her favorite cookies

I ordered a Valentine's gift for my kid. It was never received. Contacted customer service and their chat system was useless and their live rep did not actually engage me or resolve anything. I literally was on hold for 15 min and have yet to get anywhere. Do NOT waste your time ordering from them. Unreliable and horrible customer service. read more

I ordered a box of the Valentine Day cookies and the Fedex driver delivered them to the wrong address. I notified Cheryl's Cookies the next morning and reported what happened. The kind customer service rep assured me that another order would be sent out. I was hoping that they arrived by Valentines Day and to my amazement the cookies were shipped out overnight and arrived early the next morning. Thank you for the prompt delivery. I appreciate your thoughtfulness. The cookies are so good that I couldn't resist opening the box and sampling a few. read more

do not order from this company....they took my order and never delivered! left my relative with nothing on their birthday week and didn't even notify me they weren't delivering. had to argue with them to get my money back.... read more

I don't even want to give this clown company a star. This is an absolutely horrible company to order from. They shipped Christmas Cookies that will not be here for Christmas. I suggest getting cookies from a reputable company. I repeat do not order from this company. I paid 130 dollars worth of cookies and got screwed by Cheryl's lack of customer service. They won't refund. I will never order from these clowns again. read more

They do not do what they say they are going to do. My original order said it would arrive 9/2 and now it says 9/9. I would NEVER have ordered from them knowing this new date! read more

Have used Cheryls cookies for several years past. No problem. Tried to use them recently and HORRIBLE SERVICE. One order was randomly cancelled without notice. Another order got stuck in Ohio for 6 days. Actually they are still there today! NEVER USE THEM AGAIN. RIPOFF. IF the order ever gets to South Carolina I expect crumbles, NOT cookies. WHAT WRONG WITH YOU CHERYLS COOKIES??? read more

Run....Don't walk from this company!!! I ordered a box of cookies in December as a Congratulations gift for someone. I was told it would be delivered Jan- 4 to 6. I had no choice but to wait. It then stated it would be out for delivery on the 7th. NO such thing. It now changed to we will notify you. In transit. They had NO idea where the package was. To add insult to injury, I called the customer service to get my money back. I was assured it was on the truck on the 9th and would be delivered by 5:00. No such thing happened. They just made up a story to prevent giving me a refund. Horrible company!!! Horrible customer service. No on my wait to BBB to file a complaint! Stay away!!! read more

I absolutely love the cookies, unfortunately their delivery is terrible. I have placed 2 orders from them in the last 5 months, and both orders were "lost" or said delivered, and never got to me. Each time, my order was out of stock, so it was replaced with a cheaper item, that took days to make it to me. So all in all, I would never recommend this business, even though they are delicious. It is NOT worth the hassle. read more

Delivery was 100% FAIL. Came in 2 separate shipments, first was 5 days too early before anyone arrived. Cookies sat outside for a weekend. Didn't realize shipment was divided. Second parcel came a week later WELL after Thanksgiving defeating the point. Total waste of money. read more

While the cookies are good, this is single handedly the worse customer service I have ever had. And that says a lot. The *first* time I called customer service, it was to get shipping to a customer in Canada. After 25 minutes, the non-english speaking person couldn't get the order right, and when we finally did, she didn't understand that I wanted them BEFORE Christmas, which I repeated several times. I asked her to repeat the address and the one she read back wasn't even in Canada. A half hour wasted, so I hung up. I called back again 2 days later as I already ordered 31baskets to be delivered to customers. I got a different lady who was able to do this request in under 10 minutes. I then received an email regarding 1 basket that was backordered. There was no reference to which customer it was, so I called customer service. I was met with another non-English speaker who didn't understand that I didn't know which order it was, I just had the Product # that was backordered. She gave me a number to call for multi-order service. This number was for medical alert bracelets. I called back again, and received service, however she was very confused and I have serious concerns about the right basket being delivered to the right person. This is 2 hours I will never get back. And i'll never know if the customers got their cookies. read more

used Cheryl's cookies to order an anniversary gift, it did not arrive on time. the order was placed 10/22 and was to be delivered on or before 10/31. the order was not received until 11/3. it is very disappointing and upsetting. there was no communication as to why the order was being delayed. it sat in a facility for a good two or three days with no shipping updates. i feel the order was placed on time, to where it should have been delivered on time. i will also say it seems like a ripoff for the prices that are being paid for 1. the item not to be delivered on the selected dates and 2. the amount of cookies received. there needs to be a better delivery system, and stop being so stingy with the amount of "goodies" being sent. i will unfortunately not be using them again. read more

Horrible company to order from. Paid for a bereavement basket thinking that this was going to be shipped and received in a timely manner from a bakery which it is claimed to be. Package was shipped from a warehouse via FedEx Smart Post instead of 2 day shipping as requested and the package was never delivered to the address provided. read more

Extremely frustrated with 1800 flowers customer service! Cheryl's should publish a direct number for any problems with orders and deliveries! The 1800 number is worthless as they always respond with "nothing I can do to help you further!" Then they want to escalate the call to a supervisor but they either disconnect the call or the supervisors can't do anything! They say they are going to credit me and send me an email but it never happens. It's just a vicious circus circle that they put you through! They can't figure out where my deliveries are but they can surely send me tons of marketing ads that indicate that they can get my delivery to me sooner than my original delivery. Cheryl Krueger if you really care about your business I think you should be aware of what your customers are being put through! Customers beware: I would recommend in the future to get your cookies from Oprah's List of her favorite things or move onto someone else's products in the future as the 1800 flowers family of products is so difficult to track and or work with! They do not deserve anyone's business! Even Jim the 1800 flowers presidents says how important customers are on a prerecorded message while on hold but there is never a pleasant and reasonable outcome! I'm sure no one from CHERYLS COOKIES will get back to me anyways! THIS JUST GOES YO SHOW THAT we should support all brick and mortar store locally! read more

Ordered cookies for my grandchildren on 12/16 to arrive by Christmas. It didn't arrive on time.

.........STOP.........If u want to do business with a company that totally doesn't value your time ,,, u r in the right place !!! over 90 mins on the phone awaiting Joys next text ,, bad outcome after going to the top !!! cookies r fine ,,, service is horrible !!!! if I had read all the 1 star reviews I would not have begun this horrible journey !!!! good LUCK !!! read more

I have used their "Celebration Passport" from 1800Flowers to order cookies and get free shipping for a year. Besides having an awful website that sets people up for failure and customer service that is laughable, their cookies are good. This year, I knew I didn't want to purchase the passport. So I called and canceled. One month later, I get an email reminding me that the auto-renewal will take place in the future. I call again and get email confirmation that I have canceled my renewal. Imagine my surprise when I get a PayPal payment notification that I placed an order to be sent to a different address but using my name!? I called again and waited 20 minutes and was disconnected. I then used their texting method of customer service. Turns out, I didn't make an order, it was just my Passport Renewal! They said they could take off $10 of my $30 charge and then give me $20 in free orders. I don't WANT any orders. I still don't have any confirmation that the charge has been refunded. Don't do business with this company. read more

I only got three-fourths of my order. Thanks for taking $25 from me. I have to have 85 characters for me. I was trying to be nice, but thanks for stealing from me. read more

I ordered a Box of Halloween Cookies 3 weeks ago. It was supposed to be delivered before or on the 31st. Well guess what it was not. It was for my child that is in the military in the States. It's so sad she didn't get the box for Halloween. I'm disappointed and will never order from Cheryl's Cookies again. I will be telling all the military mom's to not order them either. Do better Cheryl's Cookies. read more

I ordered two boxes of 36 assorted cookies. Pleasantly pleased to see all cookies intact and delicious. I bought these to give out at birthday party as favor. I will buy Cheryl's Cookies again. read more

I've never had such horrible tasting cookies. Who can't make chocolate chip cookies? Maybe it's the bioengineered ingredients. I got them as a gift. I will never order from them. I emailed Cheryl's to tell them. They simply said they hope I give them another chance. So rude. Don't waste any money on these cardboard cookies read more

I have been ordering Cheryl's Cookies for years; and, this is the first time that I was disappointed in one of the selections. I ordered 2 boxes of the 24 count assorted cookies ( one for personal use and one was sent to a relative in New England). I was most dissatisfied with "A Dill-icious Pair", which was anything but delicious ! It had the mild taste of a dill pickle, which was not the taste I am looking for in a cookie. I think that the reason there were 4 Dill-icious cookies in my box is because they were not a favorite ! Please stick to your usual delicious flavors ! read more

Ordered a box of Christmas Cookies this am....ad said order before 11am for delivery tomorrow. After paying for the order, received confirmation my delivery window is not tomorrow but Dec 23-29, that's right 4 days after Christmas. I wouldn't buy a package of ketchup from these people............after calling customer service, 4 minutes after placing order, I was told by a rep (who is obviously an ESL 1st grader) that there is no way to cancel the order....AMAZING CAUTION...stay away from Cheryl's Cookies, the product is mediocre and the customer service, well beyond poor! I will be disputing this charge and will never again buy another thing from Cheryl's Cookies again, nor should you. read more

Bad customer service today. Called today about a cookie order that the evening before I had been told had been delivered. As per a message I received from Cheryl's. They sent it to the wrong address even though CS had the correct one and even read it to me. ( we have been patrons for several years. ). The CS representative asked if I was sure that was my address. Duh. Really? Anyway, after some more info being given, she said she would send a replacement order at a reduced cost. Say what? Their policy is to offer a full refund or a replacement at no extra charge . I became quite annoyed at this response and Said I would accept a new shipment but would not pay one dime mire . She said she understood but then nothing. A click from her end. I now went on online and spoke with Ron who said absolutely a new order would be shipped at no extra charge. That the previous person was in error. A couple of years this happened and within days we had a new order and an additional one as well. We continued to use Cheryl's because they reconciled. Had this not have been resolved today. We would have ended our affiliation with Cheryl's for good. read more

Ordered cookies and chocolate hearts for Valentines Day on February 6th! Charged $14.99 for shipping. I had called them the night I placed the order and I was told they would arrive for Valentines Day! Today, Feb 15th I find out they will be arriving Feb 20th! That's 2 weeks for 1 small order. If you want something to arrive by a certain date, do not order from them! BTW I have no idea if it is a good product, never tried their stuff! read more

Was interested in the monthly cookie subscription. Entered information and they cannot deliver the subscription to that address (not a PO box or anything). However, they can deliver the same cookies not as a subscription but at twice the price?? Got it. read more

Horrendous customer service. I was placing an order and trying to upgrade my shipping date, however the website wasn't working properly. I called within minutes of placing the order and spoke to someone that must have been new or didn't know how to deal with customers. I was put on hold with no warning, the representative stopped responding randomly, called me by the wrong name, and still was unable to solve my problem. I received no confirmation my order was placed. After 30 minutes trying to figure out if I can upgrade my delivery date I decided to cancel the order because they were trying to sell me on a membership for free shipping after I repeatedly stated I was not interested. The representative ignored my request and continued to try to get me to do the order with a special membership. When she finally agreed to cancel the order she couldn't even provide me with a confirmation of cancellation. Their cookies taste good but their customer service is horrible and makes the whole company seem sketchy. I will never be ordering from there again. read more

Cheryl's butter cream cookies are Devine. The rest of the cookies are average and dry. All cookies are individually wrapped. The problem is with the delivery. 2 out of three times the shipments never get to the requested address. They use FedEx and I do not know the reason why they are not delivered. I used to have wonderful success with ordering, sending and having my orders fulfilled. I do not know why over the past year I have had such a problem. I had to go to Amazon to send cookies instead read more

0 stars! I should have read the reviews! worst customer seevice! They give you a window for delivery and then dont honor it. You pay a ton for shipping and then they do a bait and switch. I was told that it would be delivered on a certaib date and they keep moving it. There are so many other places that you can order from with better customer service and that respects their customers. i cannot speak for the quality of the item but it doesnt matter if they dont deliver it. Stay away. read more

They billed me in November for a Christmas order. The item became out of stock before the ship date. They never informed me and didn't credit my account. If I hadn't checked I would have never known it wasn't sent out and they'd still have my money. read more

DON'T DO IT!! This company used to be wonderful. Their cookies were delicious, individually wrapped and my go-to gift. The company has declined beyond comprehension. I'm surprised they're still in business. I called today to speak to someone to inquire about a promotion code. I was on the phone for 30 minutes and was still unable to get an answer. While the person I spoke to kept "consulting" her supervisor, the supervisor was unavailable to speak to me. I was told I'd receive an email with the response. Hours later, and there is no email. There are so many great cookie / brownie/ cake delivery services out there. DO NOT choose Cheryl's or ANY that is owned by 1-800-flowers because if there is an issue, you'll never reach someone who can help you. They DO NOT CARE read more

They are the worst. I received notice that my item had shipped 2 days ago which is a day late and there is still no sign of the tracking on FedEx other than the label was created. They don't seem to realize that the label has to be stuck onto a box and sent out. Every time I have called I get a different story. They screwed up a Christmas order a few years ago and I figured I would give them another chance. read more

I had an absolutely horrible experience with Cheryl's cookies. I placed an order for the owner of the company that my husband works for. He had surgery, and it was a get well present. It was clear after placing the order and it had shipped that it got lost at the FedEx facility. I contacted them seven times at Cheryl's. They continued to give me the same blanket statement, instead of just contacting FedEx. Finally, after 10 days, They agreed that it got lost and they would overnight a new box of cookies. The same type that we originally purchased and send to the recipient. While, they did do that, they did not include a card to say who it was from. Our original order had a card, but they did not do that with the replacement order. So after 10 days, the person we were sending it to was almost all the way better, and they did not include a message from us. I only know about all of this because I had been in contact with his wife and let her know that there would be something coming from us. I then contacted them about this situation, and they would ask me a question on the email and I would answer. Then a different representative would respond and have no idea what was going on, and say "we're sorry for your trouble". It's very unorganized, and they don't seem to address the problem that you are bringing to them. Instead, they have a one size fits all answer. I will not be ordering from them again! read more