I made an appointment online for my 2024 Chevy Colorado LT for an oil change , tire rotation and a…read moreVA state inspection. I also enquired about their credit card. The service representative, Carl, had my credit application completed within minutes and asked if I was waiting.. being a retired man and not having immediate need I told them to contact me when it's ready. Once I returned to get my truck, I asked Carl about the 5% discount for applying for their credit card and if that discount expires after a certain amount of time. He was extremely professional and very helpful. I had used Firestone Automotive Centers before while I had lived on Long Island,NY and I am grateful to have a Firestone Center located in Edinburgh, Chesapeake, Virginia not far from where I call home now. Great dependable service.

I was driving to NC with my wife, child and dog when my car suddenly stopped accelerating and it…read moreseemed I had a flat tire. I was in a tight spot to say the least. I limped the car to Firestone where Dustin assisted me. He took the time to look at my vehicle that very moment, accurately diagnosed the issue and had me back on the road in less than two hours. I know they're a busy location and the fact he helped me out given my situation I am so grateful and have honestly never received that level of customer service at an auto shop before. Not only did he get my family back on he road, but had the opportunity to upsell me and was 100% honest and gave me the best value, once again, that I've ever received at a shop. Thank you Dustin and Firestone. Also I downloaded Yelp just to give this review. My first ever. That's how impressed I was.

got a bolt in my tire, was able to make it there early and they took really good care of me. had…read moreto be out of there fast for daycare pick up and was ready in the nick of time. usually people are complaining but they did a really great job for me.

I recently scheduled an appointment online for four new tires at your location for 8:00 AM. Within…read more15 minutes, I received a call asking if I could drop off the car instead. I explained that I would need to arrive at 9:00 AM, as I required a ride. I arrived at 8:50 AM and was pleasantly greeted by Bryce, the store manager. However, the experience quickly went downhill. At 2:30 PM, I called to check on the status of my car and was informed that it was next in line to go into the bay. When I arrived at 4:15 PM, the car had been moved but was sitting on the side of the building. The receptionist mentioned someone was working on it--though at that time, there were no cars in the service bay. Approximately 10 minutes later, my car was pulled into the bay. It was the only vehicle in there for about 15 minutes, followed by two others. At 5:15 PM, a technician came over and showed me a photo of a bent lug nut, stating that the tire couldn't be reinstalled until the issue was resolved. By this point, I was extremely frustrated. At 6:45 PM, I was informed that my car was finally ready. I was shown the damaged lug nut and told, "I've never seen that before." Frankly, I wasn't interested in explanations at that point. From my perspective, the damage occurred because the technician likely attempted to force the lug nut without first hand-tightening it. What's more disappointing is that, despite the delay and inconvenience, I was simply told my total and wished a good day--no apology, no acknowledgment of the 10-hour wait for what should have been a routine tire replacement. I had driven past three other tire shops to come here--despite colleagues warning me against it--because I've had good service from your location in the past. This experience, however, was among the most unprofessional and poorly managed I've encountered. I hope you'll take this feedback seriously.

I tried to avoid bringing my car here as 9/10 people I've talked to say they have brought their car…read morethere and they get quotes for a rebuilt motor after coming in for something simple. However, they are the Subaru specialist in the area so I had to do what I had to do . I brought my car in for excessive smoking. over the phone Aaron was convinced my car had a vacuum leak . brought the car in , he said they have to charge 150$ to inspect the vehicle so they can see all modifications done to the car, great that's fine. the list of inspection was pretty obvious things such as tires lose air , fender liner is rubbed and no battery tie down etc (things I don't need anyone to tell me) not a problem whatever , then was told it would be over 1k to see if it's the valve seals leaking and then he provided a quote for a rebuilt motor or a new one 6-12k was told not to drive the car is pretty much a bomb ready to blow up . I pick the car up and I sell as is for cheap . come to find out , the PCV valve was bad and needed to be replaced (65$ part) and the car is better than ever with it's new owner . To give the company the benefit of the doubt, the PCV valve is a common (mod) to the wrxs to help with catless smoke .... However 65$ to fix the car VS 6k-12k is a CRAZY difference. It's unfortunate that I had to take a big money loss but I hope my experience can help someone else!!

Extremely pleased with the work done on my 2006 Corvette. All Aspects were timely, knowledgeable,…read morecourteous, kept me informed, called on questions, and did what I requested. Great quality and value. Will be my choice for any future independent shop repairs I need on any of my cars. In general I'm very leery about independent shops having been burned in the past. It's a relief and pleasure to find a shop with quality standards.

I purchased new tires and had an alignment in Jan 2026 by NTB. In mid-February 2026, someone drove…read moreinto my vacant car, in a parking lot, damaging my passenger side/front bumper and shattering the headlight assembly; causing my steering wheel to be turned (while my wheels were straight). The other driver's insurance company refused to do an internal check of my suspension, alignment, etc. and only fixed the bumper and headlight. After I got my car back from repairs, I took my vehicle back to NTB on Debaun Loop and they took care of me with no problem. Chris and his team were very friendly, got me in and out, communicated to me every step of the way, and eased all of my concerns. I truly recommend NTB on Debaun Loop for your automobile services.

Clean, Friendly and Fast. I'm new to the area and was sent her by my boss and was a little…read moreapprehensive about it at first, but i promise it was the best experience i have had at a car place in a long time. David the manager was so patient and explained all i needed and what would work best for my car. He had excellent prices that stayed in my budget and i was so grateful. He even helped me with different places in the area. My tires are amazing and my car drives so much better thanx to David and team in Chesapeake, You guys rock and thank you.

Poor Communication and Unprofessional Customer Service:…read more I don't normally leave reviews, but I feel it's important to share my honest experience so others know what to expect. I originally spoke with someone named Chris earlier in the week about bringing in my vehicle for a diagnostic. He told me to "drop it off Wednesday," but no formal appointment was made -- no confirmation text, no email, no name taken, and nothing written down in front of me. Because of that, I assumed they were operating on a flexible drop-off basis, which is common with many repair shops. Unfortunately, I wasn't able to make it Wednesday due to being sick, so I dropped my car off early Thursday morning instead. Throughout the day, I called multiple times just to check whether they would be able to look at it. Each time, I was told nothing -- no update, no estimate, no clarity. I even told the front desk that if they couldn't get to it, I would gladly come pick it up so I wasn't taking up their space unnecessarily. When I finally spoke with Chris, the tone and attitude I received were extremely unprofessional. Rather than simply explaining that they were too busy to look at my vehicle, he blamed me repeatedly for them not being able to work on it -- even though no confirmed appointment was ever created, no system entry was made, and no communication was sent to me to establish a scheduled date. I acknowledged my mistake in not coming Wednesday or calling ahead, but the way the situation was handled was dismissive, rude, and lacked any basic customer service. A simple "We're booked today, we'll try for tomorrow" would have gone a long way. Instead, after leaving my car there all day with no updates, I received a message saying it was "ready for pickup" -- even though they never inspected it. The entire experience left me disappointed and feeling like my time and concerns weren't valued. I understand shops get busy and that I didn't arrive on the originally discussed day, but professionalism, communication, and courtesy should still be consistent. Unfortunately, that was not my experience here. I hope the shop takes this feedback seriously, because good service is as much about communication and respect as it is about repairs.

I completed an online quote request for service. Had a reply saying they'd get back to me on Monday…read moremorning. However, Monday morning came and my vehicle would not start. I had to jump it. So I came to this business requesting help and the older female was very short, very rude, and condescending while I explained my situation. Never asked for any information about me or my vehicle just asked that I leave it with no promise to get to it because they were " booked full" to which I could understand. But I could not do such a thing with a child at daycare and a husband at Work. I had no alternative mode of transportation to be sure that I would get my child at the end of his day or get to him in the event of an emergency. My issue is not getting service immediately. I in no way feel entitled to demand same-day service. It was the attitude of the individual that was really offputting for someone who is the face of the business when you walk in. Next, she became very frustrated with what I was explaining, and she said they would not be able to get to my vehicle until Thursday. Which I replied we will be out of town then. She then said something along the lines of I don't even know I can't help you anymore and directed me to the person sitting behind the computer who also said "I don't know either. I just got here." The business had been open for nearly an hour at that point, it was almost 9 AM. The entire interaction was discouraging and borderline demeaning. Additionally, these people don't know who I was they never asked for my name or anything and at this point, I still have not received any email back about scheduling a potential appointment for service. I went down the street to Firestone anyways, and was helped immediately but people much nicer who talked to me with empathy and respect. Something I did not receive at great bridge auto.

Came to these guys with an issue. They quickly figured out what was up with my car and got it taken…read morecare of for me. Recommended quite a few other things I could get done as well. A little on the higher side but definitely helpful and worth it. Easy experience and good customer service.

Completely unacceptable, frustrating experience…read more I paid $1,338 for front brakes and calipers, and within six months I was still having braking issues. When I returned, they replaced only one front rotor under warranty. After a third visit for the same braking noise/vibration, I was told the problem was my rear brakes, even though those had been replaced only three months earlier at another shop. I then went to three independent shops, and all confirmed the real issue was a warped front rotor (the one not replaced the second time I brought it in). This should've been fixed the second or third time I brought it in. Instead they shifted blame to another shop, in which their work was confirmed to be fine. And for the price I paid, I shouldn't have had to bring it in multiple times for the same issue. Still after three visits and over $1,300 spent, my issue was still not properly fixed. The only good thing about this experience was that it was under warranty, and another shop was able to fix my brakes properly. I would strongly recommend getting a second opinion before trusting this shop, and if possible save your time and go elsewhere.

Kelsey and Paul were amazing! I mean true customer service! I was in and out in 22 minutes full old…read morechange. Their kindness was TOP NOTCH!!!!

Easy peasy, thumbs up Was there for an oil change and was…read moreable to use a coupon through the website as well. Quick, efficient, friendly service

I should have been more attentive when the check in person asked if my license plates were…read morevirginia. Been going here 20 years but service has declined as much as price has increased. Driving away I noticed they did not clean my windshield and other windows not did they vacuum the floors. If they don't do things that obvious what else did the not do? Will look for someone else for oil changes in the next 20 years!

My last Oil Change took 15-minutes on a Monday afternoon. Barely enough time to use the bathroom…read moreand my car was ready. I love that they don't hassle you about the filters - unless they're genuinely falling apart. I can always find a $10 or $15 coupon and always get friendly service. Can't miss.