Even though they didn't have the part for me, they found it for me, which I appreciated. I hate…read morehaving to cold call places. I definitely recommend

Can't find a part you need to get your vehicle back on the road? Dealership is 3x the price?…read moreSalvaged used auto parts are the way to go. Much cheaper, find a mechanic that understands you are not made of money and will fix your car with used parts. The alternative way to go... zoom zoom zoom!

What a phenomenal off-road shop!! I was in Virgina Beach visiting some family & happened to…read morestumble across ETA off-road !! Carter, Mike & their entire team are absolutely top notch !! They answered all my questions regarding suspension along w/ tire / wheel fitment on a new F-250 I'm planning on purchasing soon!! They were steering me ( no pun intended ) to the new S&B / One Up Off-Road kit that just hit the market. They said it corrects all the caster alignment issues & loose steering feel that a lot of other companies fail to address. Their knowledge is absolutely unbelievable. Even though I'm in Texas, we talked about me buying the truck in Virgina, having them outfit it, & then I'll fly out & pick it up !! Stay tuned as this is going to bribe unbelievable build that I want to trust them with!! Super excited !! Final pics will be uploaded !!

Extremely Disappointed - Poor Communication and Zero Accountability…read moreI initially went to Easter Off Road to have a leveling kit and new tires installed. I returned a little while later to have a noise diagnosed, which involved removing my skid plate. I travel for work approximately 90% of the time, which the shop was fully aware of. When I called to schedule a time to have my skid plate put back on, I was informed that they had thrown it away without ever contacting me. The owner refused to reimburse me or replace the skid plate. He claimed they have a three-day policy for holding parts, yet also admitted that my skid plate sat there for a month before they threw it away. During that entire month, no one attempted to call, text, or email me to ask what I wanted done with my property. I also have an existing text thread with their service staff regarding my vehicle, and not a single message was sent letting me know that my skid plate was still there, that there was supposedly a deadline to pick it up, or that they intended to throw it away. If there is truly a three-day policy, that was never communicated to me before they disposed of my property. What makes this even more frustrating is that when I originally had my leveling kit installed, they specifically called and asked whether I wanted to keep the old parts. I said no, and they disposed of them. Clearly, they had both my contact information and an established way to communicate with me before disposing of parts, yet that same courtesy wasn't extended to a skid plate that was supposed to go back on my vehicle. My issue isn't simply that they threw away my property. It's the complete lack of communication and accountability afterward. They knew I travel extensively for work, had multiple ways to contact me, made no attempt to do so, and then refused to replace or reimburse me for something they chose to discard. A single phone call, text, or email could have prevented this entire situation. Instead, I'm now responsible for replacing a perfectly good skid plate because they threw it away without my permission. I expected much better communication and customer service from a shop entrusted with my vehicle. Unfortunately, based on how this was handled, I would not recommend Easter Off Road.

Long-time customer of their Yorktown location, glad to see they're on Southside now…read more My family has been going to their Yorktown location for years, and have had great service on all of our German cars, including a vintage Porsche 944, a BMW E39 528i, a BMW Z3, and a 2002 Mercedes SLK 230 (which was actually purchased from Auto Haus). My brother since then purchased his car (Toyota Camry) from Chai Douanglee, and couldn't have been happier with the transaction. That was nearly 2 years ago, and the car has performed flawlessly since then. I've always been happy with their service, recently getting a leak in the SLK 230's transmission fixed ath the Va Beach Location. It was cheaper than I expected, and they had me in-and-out in about 80 minutes, getting started right at the scheduled drop-off time. They offered to shuttle me elsewhere if I needed it, but I opted to just wait there in their comfortable waiting room, and catch up on some paperwork. Joey, the service tech, was incredible polite both over-the-phone, and in person, and the service tech (who's name I forget now, but will update later), was also very polite and answered all the questions I had about the car's maintenance, and the service performed.

I took my car for a timing chain service. This was supposed to be a warranty item. The car now…read morehas timing chain noise, it was in the shop for four months and they changed my 7k for the service. The first day I get the car back it has the check engine light on as soon as I drive it out of the shop I return it then I drive it home it dose not start I have to tow it back there it has timings chain noises and they will not do anything about it. I think the only way it to go to court to try to get my money back for a failed repair.

If you're a Brad Pitt fan like I am, then you know the Curious Case of Benjamin Button really…read morehighlights Indian motorcycles (and honestly, who doesn't love Brad Pitt?). I digress!!! Seriously, though, this is a nice but hidden dealership here in Chesapeake close to the water tower and Red Bones. It's surprisingly decent sized on the inside, despite its unassuming storefront. They offer a decent selection of vehicles for your heart's desire. The staff are helpful and friendly. I'm in a bit of a hurry, but I will definitely check this place out again when I have more time.

Not great customer service. Stood at the counter and asked a question. The man responded and said…read morehe would look for it. Then we were blatantly ignored like they did not want our business

Extremely professional and prompt service. Took car in for routine oil change and brake fluid…read moreflush. Very fair pricing for services provided. Car had noticeably better throttle response, gas mileage and braking action post service. Will definitely be returning for future service on my BMW.

Exceptional service - responsive, technical experts, and best value price…read more They are our go-to certified BMW mechanics; with 1/4 million miles on our 335i, they've done it all for us, from radiator, fuel pump, and adaptive headlights, to software updates and errant warning light/sensors. Most importantly, they stand-by their work with OEM warranty parts at a competitive cost. Could not ask for more!

I dropped my car off for problems with my signal lights and back lights. They told me I would get a…read morecall back by the next day. No call, I called back a couple of days later. I was told that they had not gotten to it yet and they would call me back in a day or two which didn't happen. I've picked up my car two weeks later, and the sorry owner had the nerve to say, if I left it, he would check by tomorrow. I told him you had my car for two weeks and you haven't done anything.

K and A's Family Auto Repair formally known as Steve's gave me an estimate and fixed the Power…read morewindows that were not working in my truck. I went to some franchise places first and they would not, or could not diagnose the problem. So glad I chose this place! I am very happy that these guys are truly friendly and knowledgeable about what they do! It's refreshing when you get honest mechanics that talk to you with respect and appreciate customer service. Thanks K & A Family Auto Repairs!!!

Didn't fix my car for shit, there clear problem and they didn't fix any of it, Terrible place.read more

Johnny's is an honest, fair, family run business. They have always been accommodating and…read moreforthright, never over promising or under delivering.

This is the only mechanic I 100% trust with my vehicle. Honest work, good rates and great staff.read more

So. If you need automotive work done and you're in the Chesapeake area I understand my good buddy…read moreDanial is the man to see at beers garage! It's hard to find good mechanics with good ethical practices. And especially good pricing. This guy will pick up your car wherever it is. And give you a ride wherever it is you need to go. It's a small family run business which is much better than big ass corporate companies!Give Danial and Amy a call !!!