I arrived on a Monday morning and was promptly greeted by Clayton, who directed me to the appropriate bay. There was already a car there, so I waited a short while before pulling in. They got started on some preliminary steps right away, but there were two other vehicles ahead of me and it appeared there were only three employees working at the time. Because of that, I waited about 10 minutes before being asked what type of oil I wanted and moving forward with the oil change. I selected the core package and also had a $25 off coupon. I definitely recommend checking their website as they always have coupons readily available. Once everything got underway, the process was quick and efficient. I come here all the time and have consistently had good experiences. Clayton checked me out, answered what was needed, and sent me on my way without any issues. Overall, another smooth visit. I would definitely recommend Take 5 to anyone looking for a convenient and reliable oil change experience. read more

JP has amazing service!! Very knowledgeable about the car and the health behind it! Super cool guy too, he definitely deserves some type of raise but the whole team they had was outstanding and quick! read more

Did the typical service but when the worker went in my glovebox to try and check a filter he ripped a hole in my registration and didn't even say anything. read more

Sat in line for over an hour. Truck in front of me never moved out of oil changing area. Meanwhile 4 cars cycled through both other lanes. Manager? Came out finally and moved cars back and let me get in different line. Offered me a 25% discount. Completely unprofessional and slow. No one here has any sense of urgency at all. Last time coming here. As I wait to get my oil change still, I'm at an hour and 5 minutes and still not in a stall. With their concept of time- they will live forever. read more

Jonathan was so nice and they did take care of everything much appreciate the service . Thanks John. read more

They might not have your oil filter, and you can't call to check if they do. They'll say you need to come in to see if they have it. It's not worth making the trip because they don't seem to carry any filters for my cars. Suggest going elsewhere. read more

Slowest place for oil change. Got here with absolutely no line, first thing in the morning. Took almost an hour just to even get to our car. Nobody said anything or gave any updates why it was taking so long to start our oil change, everyone was just standing around talking. Not worth it. Will go to the dealership for all future oil changes. Period. Finally after being here half the morning the guy says oh our large compressor is down so it's taking much longer. Then I'm assuming a manager starts cussing at the employees for "not looking at their effing schedules". Do better manager. & if your large compressor is down, let people know ahead of time while they are waiting so they have the option to leave!!!! read more

Paid over $100 for premium oil to be spilt all over my front fenders. Manager came out and got after the guys about how I was paying good money for an oil change on my Jeep and they were spilling it. No discount or anything provided. Just an oily front fender, so I went home and cleaned it and just moved on with my day. Definitely won't be returning. Sadly a bad first experience and kinda funny. read more

Once again, Take 5 Oil Change has exceeded my expectations! As a returning customer, I knew I could count on great service, but Wayne and his incredible team ALWAYS seem to outdo themselves. From the moment I arrived, it felt like I was stepping into a high-end luxury dealership. The entire team seems in unison. They work effortlessly like a well oiled machine. The entire experience was seamless, efficient, and carried out with remarkable precision. I was more impressed with this visit than any other (and they always go above and beyond). One of the favorite parts of my visits is. that I can always remain comfortable in my car throughout the service, affording me the ability to continue my business calls without interruption. Wayne and his team were patient and understanding, gracefully timing their questions to accommodate my conversation. It's the grace and understanding they provide that shockingly rare in our world these days. It's beautiful to find a service team that respects your time and balances professionalism so well. Wayne's friendly demeanor, kind heart and thorough explanations made this and every visit and every experience exceptional and For the value, the service felt first-class--this is not just your typical oil change stop, believe me. Trust, I will definitely continue my returns on all 7 of my vehicles and will always highly recommend this location to anyone who wants a premium experience without the premium price. Thank you, Wayne and the entire crew--you continue to outdo yourselves while continuing to solidify a lifelong customer! Love you guys. read more

The guys that work here are very unprofessional and immature. I watched as one worker threw an oil container over someone's car to another worker. After that, one of the guys working on my vehicle went and got my oil filter, then called out another guys name by my truck and threw my oil filter across the garage, the guy buy my truck dropped it on the concrete then put it in my truck.. The guy then proceeded to try to take off my air filter lid and I cringed in my truck as I could hear this guy stripping the screw heads, he had to get the guy who threw my filter to get it off for him. Now comes the time to put the oil back in my truck and i watch as the guy who stripped my screws also proceeded to dump a large amount of the oil i'm paying over$100.00 for all over my engine . I will never go back to this place again. read more

Very fast and polite service. Decent price for how fast they were. They even changed my air filter and showed me the one I had. Honest and friendly. I'll be back! read more

Went to get an oil change earlier this evening around 5:30pm. They did a good job with the oil change. The only problem I have is that they left oily,greasy prints all over the front of my truck. You'd think that spending $156.00 on an oil change they'd take more care of your vehicle than that. I didn't notice until I got home. Thankfully it cleaned off pretty easily. I don't if I'll go back to them or not since they don't care enough not to get grease and oil all over your vehicle read more

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Waited 2 hours to get my oil changed. Can understand the business of the demand. My concerns are I pulled off only to learn that the skid plate that covers the oil pan was dragging the ground. I went back to get them to fix it and told I had to get back in line and they would fix it. Mind you, just waited 2 hours and the line was just as long as when I first pulled up. I received this information from the manager on duty. We will call him "J" which is the first initial of his name. I was getting a bit heated while "J" seemed to be scripted in his responses to me. Asked why couldn't I just back into the bay to have them fix the skid plate, his response "You have to go to the back of the line as we operate on a first come first served basis". Told him I couldn't wait an additional 2 hours and driving my car was not safe. He replied, "We'd be glad to help you once I waited in line". Asked him if I could get my money back, he referred me to their corporate office. I ask if I can get that information. He told me to look online. Now I'm done... I drove the car up on the curb so I could get enough ground clearance to retrieve the skid plate myself. SUCCESS!!! I have 4 cars that will never use this location again!!! read more

Take 5 Oil Change - Car on the curb - Oil Change Stations Near Me - Chesapeake, Virginia

We had an emergency and needed an oil change to drive 10 hours. Cory answered and assured if we got there by 7:40 he'd take us. Cory & keith, his coworker stayed until 8:40 servicing cars. The quality of their service didn't waiver even with them working over. Reliable and trustworthy! Definitely a great spot! read more

We have been burned by this place before...but in a pinch before a road trip, my wife brought our van up for an oil change. Once again broke down on the side of the road. This time oil everywhere from an oil filter that wasn't put on correctly. We had to have it towed to a real garage and it ruined our trip. If you need an oil change go to Sunoco on Indian River rd. This place couldn't pour oil from a boot if the instructions were written on the heel. read more

couple months ago filed a claim due to after oil change about 4 miles down the road the skid plate flew off down the highway . I filed a claim, submitted all paperwork and waited. the car is functional but still missing the skid plate. this is their stupid nonsense response: We have concluded our liability review with Take5 Corporate. At this time, liability is denied due to the miles driven since service (1600 miles) and the length of time. Due to this, we are unable to put negligence on Take5. Our denial is final given the circumstances. If you would like to pursue this matter further, you may report to your own insurance company OR file through your local small claims court, and we will respond accordingly. This is the most rediculous response I have ever heard. Of course I would drive my vehicle while waiting on the claim, it's not like the car was damaged in a wreck! Do not ever take your car there expecting to get something back if something goes wrong. Just the response itself from them make them morons and don't know automobile operations or limited operations if warranted. Not worth going to court, but it's worth bashing their service/trust on Yelp. I feel better already! read more

I've been taking my vehicles to this location for several years. Fast, efficient, and accurate. If they think you might need to replace wiper blades, air filters, etc. it will be mentioned, but never had someone try a hard upsell to me for something I didn't need or, if I did, wasn't ready to purchase. Today Issac, Savona and LaBrian took care of my Subaru (and kept me hydrated!). Great Team! read more

This place is a hit or miss for me and the last couple of times have been misses. The Take 5 location on Newtown can no longer accommodate my car because of their new grills on the ground. I went for a visit one day and was told my Nissan Altima sits too low after it scraped across the top of the grills. I should have known something was up because I was the third car they sent away. I was told to visit this Take Five location instead. I visited 30 minutes after they had opened on Saturday morning to find lines in all three lanes. I wouldn't say the service was friendly but more disinterested. Ultimately the oil change took less than 20 minutes but the waiting in line had me there for an hour. AN HOUR. I had a friend warn me it would take that long but I thought if I got there early I could miss the rush. I couldn't figure out what was the hold up with everyone else and it was frustrating. But at the end of the experience, my oil was changed and they topped off my fluids so they did the job just not as fast as they say they can. read more

It's just a random Wednesday and I have been in line for over an hour and still waiting in line. It looks like there is only two works actually servicing the cars while all 3 garage doors are open. If I would have seen just two I would have gone somewhere else, but now I'm stuck here in between cars and can't leave and they are barely getting one car out in 30-45 minutes. I don't plan on coming back. read more

The service experience was great, but then the next day my car has a check engine light, and about 5 other error messages. I really need my car today. DO NOT GO HERE! When I called to let them know there is a line just for service issues under $1000!!!! read more

Take 5 will strip your oil plugs and mess up your car! Avoid this place at all costs.

If you want them to service your car with zero respect for your property, then go here. When the service guys mess up, they cover it up and will not admit a thing. For me, they left an oil stained rag in my engine compartment, charged me for window washer fluid but never filled it, and tried to gaslight me when their tech overfilled my oil resulting in a $2,800 repair. If you ever do have a problem with them, goodluck getting their claims department to do anything. Half of the time I called, no one ever answered. read more

Take 5 Oil Change - Oil Change Stations Near Me - Chesapeake, Virginia

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Easy & quick service. Super friendly & attentive staff. Offered me cold water while I waited for the two cars ahead of me. Also confirmed my air filter did not need to be replaced-which I appreciated. Although a little pricier than our usual scheduled place, it was worth it for the convenience. Kudos to the staff for working continuously in the heat. Lines were about 2-3 cars deep, but staff was efficient & working together to get cars through the line efficiently. There was a $15 coupon offered via text if you call the service line before you go. read more

I was there two hours. when I pulled in the bay I sat for 15 minutes before anyone spoke to me. i was asked for payment and never told a price. I was charged more than the oil change I asked for and nobody disclosed additions. and the staff didn't know how to reset my cars oil sensor light. Will not return. read more

Extremely slow. Over an hour for a 5 minute oil change. They seemed to be doing one car at a time despite a small army of staff.

Nobody would change my oil because a "universal drain plug" put on by a mechanic, not even the DEALERSHIP. I called and let Mr. Quan know what I was dealing with and he encouraged me to come by. Not only were they able to change my oil, but they did so quickly and he educated me throughout the entire process. They are super efficient, knowledgeable, and they saved me today. They didn't try to upsell me or BS me. Shoutout to Mr. Quan and Mr. Javonte for being amazing. read more

I am pursuing civil actions against take5. My BBB claim has been filed, I have given you fucks a month to get back with me with any kind of offer. You have neglected to do so, now I am due for another oil change and need to pay over $2000 to have my oil pan replaced. And buy a pressure washer to clean my drive way. If you guys would like to finally do something worth a damn your customer service email has my contact info. Other wise I'll see you in court. read more

Take 5 Oil Change - Oil Change Stations Near Me - Chesapeake, Virginia

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I will always come to a take 5 to get my oil changes. It's pretty much the same cost as the dealership and they are always honest with what you need rather than up-selling. The best part you aren't sitting at a dealership for hours!!!! Even the busiest time I've been it was still 20 mins max. read more

I went to get my oil changed and I sat in line for 3 hours before I even pulled into a bay. They broke a part on the car in front of me and and only offer a 25% discount. read more

I just want them to change their name because I've been sitting here for an hour now waiting to get in the bay. There are 4-5 guys here but it seems they all work on one vehicle at a time. When I first moved here some years ago, it wasn't like that. Each bay had someone there working on a car and if they were short staffed they'd close a bay. I would've left but I'm stuck read more

Had a brain fart this morning, ended up going to a "Take 5 Service Center" thinking it was a Jiffy Lube. I am sooo glad I made the mistake. There were many high points with my 1st visit to a "Take 5". 1). You get to stay in your vehicle. 2). Offered a free cold bottle of water. 3). Their service crew are friendly, customer service oriented. (Dap for Anthony) 4). I was just in for an oil/filter change but they scrutinized & sericed as needed most of the fluids, air filter check and topped off the tire pressures for FREE. 5). 25% off (!) the oil change for all Active Duty & Retired Military. 6). The service crew expedited the servicing without overlooking or short cutting their required inspection criteria. Quick but precise is what I witnessed. So to sum this up, I really don't see myself ever going back to a major vehicle service center where I have to leave my car all day or overnight for a D**N Oil Change. GREAT JOB "Take 5" see you in 5 months, hey it's full synthetic, ya'll know what's up. read more

I was asked to pop my hood and brought into the service bay at 7:57 am, after waiting 30+ minutes and no one even came over to my vehicle to say a word I drove out of the bay at 8:30...NEVER AGAIN! read more

No where near enough staff on shift at all. Waited over an hour for my oil change. Great staff and service but if there was more staff, it would've been better read more

This place sucks. Was 3 cars out and waited an hour and a half. The guys working were walking around so nonchalantly with no hustle at all. I've been to the one on Newtown road umteen amount of times and they HUSTLE! Will never come to this one again. read more

I am visiting from out of town and needed an oil change badly. I've never seen or heard of Take 5 but it was close to my hotel so I decided to go there. Upon pulling up to the drive-thru there was 1 car ahead of me and another already being serviced. All in all, I had to wait about 35 minutes to pull my car in. It is a clean and well-maintained facility. The gentleman working in my bay was very nice and informative. He had to go inside on the computer to double-check what oil my car takes because it is a 2020 and wasn't listed on his database outside. He told me the options for full synthetic and explained the differences. In the end, I chose the cheaper options. They also have coupons you can find online! I ended up getting $7 off my oil change. He performed my oil change quickly and also checked my air filter and filled my windshield wiper fluid. They also clean your front windshield after finishing which is really nice. I don't know if this is normal or not around this area, because they definitely don't do that where I live. The employees were all wearing masks and you do not have to get out of your car at all. Overall, I was very impressed with the service and and the detailed explanation of everything the technician was doing to my car. I am glad I didn't listen to some of the bad reviews on here because I was very happy. read more

The customer service here needs some work... not a single person was personable or friendly by any means. I came here because the person who typically changes my oil is out of town and I was worried about other shops purposely damaging my vehicle in order to get other services. Just wanted a basic cheap oil change because my vehicle is being serviced again for oil next week. Waiting took about 25 minutes before my car was brought in and it was 14 minutes once I pulled in. The positives- my oil was changed. Negatives- not a single friendly or happy worker in the entire place. They need to learn how to speak to people- wouldn't kill someone to crack a smile or to be kind. Customer service is big to me and they completely missed the mark read more

3680 Holland Rd, Virginia Beach, VA 23452 you would assume with the name take five, that's an oil change. Would take about five minutes. If it was busy, I would even be willing to assume it could take 20 or 30 minutes. What surprised me was that I was waiting for upwards of two hours with only one person in front of me to get a simple oil change. In addition to that, I was hit with $25 of the hidden fees that were not disclosed to me until after my premium oil change was done, I was advised that it would cost me about $86 and it ended up costing me $111. in addition, I was not allowed to receive a military discount, despite presenting my military ID. The gentleman who was doing the work on my truck seemed apathetic, incompetence, and undeserving of an hourly wage. If I was not so angry about my service, I would've asked him for his name, and may yet still go back to get that information. while I am aware that it will not make any difference in the overall service, I can assure you that I will never get an oil change from any take five ever again . read more

Quick but not worth the cost. The try to up sale for your air filter and fueling system.

Awesome staff! Always fast & quick. Normally there isn't a long line when I go which I like. They always check w/ me about other things w/ my car & offer a beverage. read more

I think it's time to start giving prompt credit when credit is due. I was very happy with my experience here. Everyone was kind and efficient and helpful. We typically do our own oil changes but because of convenience this time, I utilized this service. I do not feel I overpaid or waited long. Thanks guys! read more