From front desk to the doc's office, competence and courtesy throughout. I highly recommend.read more

Staff was very polite,professional and helpful ! They didn't hesitate to answer all of my questions.read more

I checked in on line and mind you I had never been there before . I was greeted by the receptionist…read morenicely who asked for my insurance and ID . I was way early but Dr Deckard saw me right away . He was very professional and considerate . This is not a Managed Office by a large group but a private practice . I knew up front before I got there what my bill was ! I will be back as long as they will have me . Thank you Dr Deckard . I hope I spelled your name right n.

I went for my 8:15am appointment. I arrived at 8:15am. The receptionist said I needed to sign in. I…read moresaid I did on my phone. She said it was not complete. And that I needed to complete on the tablet. I did and then she said, you are late and needed to reschedule. I begged to let me be seen. She replied I must reschedule you! I said this is unacceptable and I will report you to the better business bureau. Never again will I ever go to them again!!! I will report to the bureau of investigation. Janice Aldridge

I am so pleased I shopped around and decided to purchase my hearing aids from Hearing Aid…read moreAssociates! Not only was their prices very reasonable but the services and professionalism is so appreciated! Matt even took the time to show me the new upgraded app and totally explains everything to get the full benefit of my hearing aids! He takes time to clean and check for any issues! Definitely one of best choices I have made to purchase my hearing aids from Hearing Aids & Associates!

My trusted Audiologist for years. Professional, knowledgeable, offers multiple brands of hearing…read moreaids - not locked into one vendor, friendly office staff, fair prices, and will check to see if your insurance can help. I wouldn't go to anyone else!

I didn't want to wear hearing aids, but I wanted to hear! The staff at Audio Advantage were…read moreprofessional and kind, and also made sure I came back for several adjustments to get those aids perfectly tuned to my loss. I would highly recommend them to anyone who wants to hear better.

My dad got his hearing aids from here. We are thrilled with how he's hearing now! I can't believe…read morethe difference it's made for him, and for us, to have him fully participating in our lives again. The team at Audio Advantage was very professional, they were obviously familiar with a variety of different hearing devices. They answered our many questions and took as long as we needed at our initial appointment and the fitting. Oh, and all appointments are always free which was a great surprise to us.

My mom is visiting from Florida and her hearing aid wasn't working. They cleaned the device,…read morereplaced the battery, and checked her ear. Then they did the same for the other device! After that, they gave my mom a bunch of batteries. And if this couldn't get any kinder...they did NOT charge her at all. They look upon this as a community service. Fantastic people!

Sound Advice in Lewes Five Points are wonderful. My Mom was visiting from Maryland and broke her…read morehearing aid. They do not sell the brand my mom has, but without hesitation, they tried to repair, put in a new battery, and cleaned it. I highly recommend!!! Thanks Sound Advice!!

I have left messges and an email for their Doctor of Audiology asking for the name of the apt that…read moreworks with the hearing aids they sole me. No reply to the email and they simply put do not return calls or even answer the phone. There is a recorded message that is extremely pleasant, and when that is finished some voice comes on and states they are sorry, but there is no one to answer any calls. An odd way to run a business. They changed their name to next level hearing, apparently they don't hear any phone messages.

Staff and Doctors are very good but they lied to my father who asked why he should buy from them…read moreand not Costco. One staffer told him Costco does not sell hearing aides, but just amplifiers. A hearing aid is an amplifier! The cost was over $6,000+ dollars! Costco is half that price. My Dad is a senior and he believed them and spent too much money. Do NOT buy from this business they charge way too much for the devices they sell.

Great practice! Highly recommended! Dr. Bates is great! Short wait time, efficient staff.read more

NO STARS. DO NOT recommend Justin Elder DO or Cape Medical…read moreGroup. I filed a complaint with the State of DE Div of Professional Regulations for unprofessional conduct. The claim took entirely too long to resolve the investigation of Elder for stopping my treatment and scheduled surgery, an established patient, for getting a 2nd opinion offered by my insurance. All he did was call me to say... "he could no longer meet my needs". He is extremely unprofessional, guessing on an ego trip and the staff is rude and incompetent. Even the insurance pre-auth found a number of procedures as "determined not to be medically necessary". Also, Elder never discussed any alternative treatment options besides surgery. How is this not a violation of AMA Code of Medical Ethics? His action has caused financial issues for me to seek a new ENT, repeat treatments, costly tests and MRI. Silver lining, learning that sinus surgery is not a solution for Allergies! Beware.

Each and every time I needed something fixed or adjusted- they weee able to attend to it…read moreimmediately! Front desk staff are very helpful and accommodating. My experience with Kayla (audiologist) was great. Im glad I found this practice!

Contacted them via email for a hearing eval and received a reply that stated they are not…read morescheduling new patients until January 2024, 3 months away. Ridiculous! I will go elsewhere.