This is one extremely difficult company to work with. I've reached out to the because they do the landscaping for our whole community, and some neighbors used them (turned out maybe just one that I know now, others seemed to move on too to other companies)
Between end of March to beginning of May, I've called them 3 times and emailed once. Never got a call back that I was promised, nor an email respond.
It's always like "oh, the two guys in charge of estimate will give you a call today or tomorrow." "they are out for the day, I'll make sure one of them call you tomorrow." "we have been very busy, but I'll get them to call you."
The lady who answered the phone was polite but seems the information could never get pass her to the two guys who are supposed to come out and do an estimate.
Maybe they've been around for so long that they don't care about my business since it's not a big project (just front and back yard clean up and some minimal design at the front).
Speaking of which, now I remember we had them once years ago, and never got them back... read more