My dog is paralyzed now! This place doesn't care about animals. Do not take your pet here. I…read morebrought my dog to them because he had an infection they did nothing to help him and now his back legs are paralyzed. This place should be shut down. I believe there is a special place in hell waiting for people who hurt animals.

I couldn't love this veterinary office more than I do. They are truly so compassionate and are very…read moreunderstanding. They are so amazing with our geriatric fur babies and truly listen to pet owners. I can't thank them enough for being such a great and trustworthy office for our pets. Highly recommend!

The folks at Chippewa Animal hospital are excellent! They have previously cared for our doggos…read more This time they took care of Pickles and Mushroom, our guinea pigs. The compassion and friendliness is a cut above. They ALL are exceptional and took great care of us and our piggies!

Awful experience taking my cat to this vet. Definitely do not recommend…read more Here is what happened: I brought my cat in for blood work because he's been vomiting and has severe anxiety at the vet. I was instructed to give gabapentin the night before and again at 5 a.m., then bring him in at 8 a.m. because they planned to do the blood draw while he was sedated. I told the receptionist he had received both doses when I dropped him off. Somehow, the veterinarian was told he hadn't received gabapentin. When I called at 3 p.m. to check on him, they were only then getting to him to see if he was still sedated--which, of course, he wasn't. They were unable to get the blood draw, and I later learned the morning plan had fallen through without anyone notifying me. As a result, my cat spent an entire day at the clinic under unnecessary stress, endured sedation for nothing, and I still have no answers as to why he's vomiting. This experience reflected a serious breakdown in communication and coordination, and it was incredibly frustrating and disappointing. I still have no answers and am extremely frustrated. He had diaphragmatic hernia surgery a few months ago and has already been through so much Note: especially don't recommend Dr. Karzak, she will guilt you about your pets anxious behavior at the vet and seems genuinely afraid of cats.

Drs. Mike and Samantha are caring and kind and best of all very knowledgeable! We've been going…read morethere since 2009. The front desk staff has always been welcoming and have a smile. I do appreciate that the tech tells you how much your bill is going to be for shots, etc so you can make an informed decision before the treatment is completed.

Kind, gentle and thorough care of my two cats, and now my wonderful rescue dog, Cassie. Thank you…read moreDr Mike, Dr Samantha, and all of the techs and staff.

Although a trip to an emergency vet isn't ideal, the staff here is. Each person, in every…read moreinteraction - from front desk to vets - has been compassionate, caring and knowledgeable. My muted calico, Abby, named after Dr. Abigail Whiting, who quite literally saved her life more than seven years ago after she ate something that resulted in a dangerous obstruction, is here again today. I'm in during pre-dawn hours for recurring constipation that we just can't seem to completely get reined in. Dr. Symphony Nguy is taking care of my fuzzy little baby right now. She is incredibly passionate and patient, with a totally soothing voice and mannerisms. She's convinced Abby's issues are able to be resolved with a comprehensive, multi-pronged treatment plan! She offered several recommendations, spoke with me briefly about nutrition and offered immediate relief and hope for many more healthy, happy years with my feline companion. As well, this past weekend, we needed to bring in mom's 19-year-old "Good Kitty" to be euthanized. She told us she was ready to go to Kitty Heaven and in the moment, our regular vet was unavailable. It was all a bit of a blur, but suffice it to say, the staff was understanding and kind throughout. I highly recommend VSS and their team, especially Salem.

We had a very good experience with VSS Winghaven on 5-31-25. From my first call to the front desk…read moreto seeing the doctor. The gentleman at the front desk had such a calm phone voice. He was great to talk to and gave me the information I needed before we came. We were shown into a room right away. It did take awhile to see the doctor, but they checked in on us while we were waiting. It took less time than I imagined it would. We saw Dr. Whiting who explained what was happening to our dog. He had vestibular disease (vertigo). She didn't rush us and answered all of our questions. He was treated and sent home with meds. The entire office and rooms were very clean and taken care of. Everyone we came in contact with was very kind. Thank you for helping our little guy.

Visited Dr. Sarah twice already, both times on a short notice and both times she was extremely…read morehelpful, professional, kind and thorough in diagnosing and handling my scared senior cocker spaniel. She has great bedside manner (was good to me too), provides not only medical, but educational support, was quick to respond and even texted me prior to our visit. The facility is clean, everyone is so friendly, quick and efficient. I also loved how they took precaution when we thought my dog had kennel cough - in getting him in quickly and sanitizing right after, to make sure other dogs waiting in the lobby would not be affected. We are now official patients of McCauley Animal clinic and fans of Dr. Sarah!

Andrew the tech was perfect and explained what we were doing for Roxie's visit. Dr Michele told me…read moreabout a shot for Roxie for her Arthritis to help her as she ages and help to support her back legs. I always receive the BEST care when I bring in my Doxies, I wouldn't go anywhere else.

The front desk lady with blonde hair that's always in a ponytail has terrible customer service…read more I've been coming for almost three years. Doesn't try to remember you or your name, doesn't make eye contact. Greets other customers with warmth but never me. My sister went for me once and experienced the same treatment and watched as she greeted other customers. I'll be taking my business elsewhere!

Scheduled for a specific shot. Gave them my dog age on the phone. And they took my deposit. Fast…read moreforward to the appointment they said they have to give her the rabies shot. Fine but why wasn't this disclosed on the phone? Couldn't get the shot I originally planned for because I didn't anticipate paying for TWO shots. They need better training of the receptionist. Didn't great me and barely acknowledged me. Also google is wrong - they do not have Apple Pay.

We took our new kitten, Lucas Alexander, to Tender Care Animal Hospital yesterday to receive his…read morecomplimentary exam, something they offer if you adopt from the St. Charles animal shelter. We were very impressed with our experience! The staff acted in a very caring, pleasant and compassionate manner throughout the duration of our visit! We wanted to address a few heath concerns we had about our kitten. He has an issue with one of his eyes, not life threatening, but it does cause him to not be able to open the particular eye all the way. We assume that he was born this way... anyways Dr. Emily recommended a laser procedure that she felt could help our little kitty out. The best part is, is that the St. Charles animal shelter is going to pay for the surgery!! Hopefully it will help little Lucas to open his eye up a little more! :-) Dr. Emily quickly diagnosed a minor ear infection and sent us home with the right antibiotics to clear it up within a couple of weeks. We also had a feline leukemia/FIV test done (also paid for by the St. Charles animal shelter!!!) which came back negative!! :-) Evelyn and Sequoya very kindly and patiently took the time to show me the proper way to give Lucas his medication and they also showed me how to clip his nails! I was clipping them on my own with confidence before I even left Tender Care Animal Hospital! Amanda and Karen were attending the front desk when we arrived and when we departed. They greeted us very kindly and warmly when we got there and were pleasant to interact with throughout our visit! After having such a great experience here today, I know that this is absolutely the place that I will be heading to for all of my veterinary needs and I will also recommend Tender Care to all of my family and friends in the area. Thank you Tender Care taking such good care of our kitten! (and us!!)

My new pup exam ($25) was a total waste of money and time. The doctor didn't even do an exam. She…read morerubbed him & administered two shots (Rabies + DHPP). I was charged $140 for this visit. After researching, the vaccination tag is only $5-$10 per google in St. Charles county and this vet charged me $20 for the tag itself. Highway robbery. I wouldn't be surprised they were up charging the vaccinations themselves. Take your dog elsewhere.

Good afternoon. I am struggling to put my thoughts into words due to the devastating experience we…read morefaced during and after Sunshine's appointment last week. With a family member sick every moment is traumatic, and unfortunately, Tuesday's difficulties were compounded by the insensitive treatment we received. Upon arrival the vet Tech's comment caught us off guard. When my husband explained that our indoor cats were overdue for vaccinations this year, she responded by saying it was "illegal" offering vaccinations services on the spot. I clarified our intentions to vaccinate in the future but not that day, which unfortunately set a negative tone for the rest of the visit and left us feeling judged. During the visit, the vet told us Sunshine's pulse was racing and said it was unusual, recommending an x-ray and ultrasound to rule out heart issues. When I explained that my baby was clearly scared, she disagreed, saying it couldn't be solely nerves causing the rapid pulse. This is quite concerning especially since she made the diagnosis without using a stethoscope. During our call today she said she did have one in the back. When pressed further she said I had one in my palm that you did not see and did it in the examination room. Which one is it??? Before each trip to the back, I requested to accompany Sunshine to keep her calm, Considering the vet had already noted her rapid heartbeat earlier. Unfortunately, I was denied and she had to endure the blood draw and treatment alone without any comfort from her family which will forever weigh heavy on my heart. I believe the underlying issue stemmed from the vet's apparent frustration with us seeking a second opinion from a family member who's also a vet tech. When I mentioned this concern, the vet in question claimed I couldn't hear her while I was on the phone. Which doesn't make since three other people in the were actively listening to her. ( My mother, husband, and son ) My main concern is that when I followed up on Friday after noon which was three days later per your instruction, to report Sunshine hadn't eaten. I asked if we could PLEASE bring her in immediately for further assistance. However, despite explaining our financial situation - having paid you $500.00 three days prior and offering to set up payment plan. You refused to help. Advising me to find another vet that took payment options or to secure credit. Not once did you offer to look at her chart and advise on the medicine you mentioned or to call it in to assist my sweet fur baby. On Saturday October 4th at 11:32 pm, Sunshine Arnold was euthanized due to her suffering. After reaching out to an emergency clinic in St. Peters, they advised us to bring her in immediately for examination, without charging any fee, they showed compassion and care for Sunshine prioritizing her well being above all else. Their actions demonstrate the kind of empathy and understanding that any fur baby owner and their loved one deserves. I am working hard not to beat myself up.. but I can't help but wonder what could have been if I had taken my sweet baby to a different facility that cared more about the patient than money. Regards, Crystal Arnold Their response: Which is no response really. No answers. No accountability. Mrs. Arnold, At Cave Springs Pet Hospital, we are truly committed to providing excellent service and high-quality medical care. We are truly sorry for the loss of Sunshine-this outcome is heartbreaking, and not what anyone wanted. We have made multiple efforts to speak with you and find resolution, including conversations with both our Practice Manager and Medical Director. After reviewing those discussions and the phone calls, it appears that all reasonable options were offered, and unfortunately, we have not been able to reach a mutual understanding. As a result, we will be discontinuing our relationship. This is private property, and we will no longer be able to allow further visits or communication at the clinic. We sincerely wish you the best and extend our condolences again for your loss. Sincerely, The Management Team Blue River Petcare, Cave Springs Pet Hospital

All the vets here are incredibly nice and helpful. We have two poodle mixes, and have used their…read moreservices for four years. Our younger dog had some ongoing tummy problems, and our vet was really helpful as we worked through his issues (no pun intended!) Even with the pandemic, they still keep communication wide open. I also like the ability to schedule appointments online, but am never hesitant to call because their entire staff are so friendly.