Always the best! Super friendly. Consignments are easy and they are always ready to answer…read morequestions. It's a shame I don't live closer but they are trying to sell my Diverge!

The service is great. I had purchased a bicycle from Bike Stop in Michigan City 3-4 years ago and…read morethe pedal recently failed, but we were genuinely impressed by the exceptional service we received from Jacob Walsworth. Jacob went above and beyond to solve the pedal problem and every annoying issue I was having with my bike--things I thought I'd just have to live with. Too often, you buy a bike and the store's job feels "done" the moment you swipe your card. But that wasn't the case here. Jacob's care, patience, and expertise made it clear that Bike Stop is truly committed to helping people fall in love with cycling, not just making a sale. We're lucky to have a privately owned shop like this in Michigan City. Thank you, Jacob!

I waited almost 5 minutes for a staff member to approach me while I waited in the showroom. Staff…read morehad no knowledge of basic information about their bikes-- size of the bike frame and bike weight capacity. And they tried to talk me into buying a much more expensive electric bike when I specifically said I didn't want an ebike. Crummy customer service and bad business practices.

Hit or miss if you get good service. If you know what you want or don't need assistance, this is…read morethe place for you. But if you need help, good luck; you are mostly left on your own. I went in for chain lube and asked for a recommendation and the person pointed to the area it was displayed on....couldn't give me a specific recommendation based on my needs. I also went there shopping for a new bike with kind of an idea of what I wanted and was steered in the direction of bikes I definitely did not want (too big & heavy!). On the first time shopping for a new bike and not really knowing what I wanted...first no one even approached me to ask if they could help. I was taking bikes off display to try for size even. I think I could have walked out with one that day and no one would have noticed me. I shopped for shoes once and again was led to the area and then left to my own. I did purchase some woman's cycling shirts end of season and the salesperson made me a deal on the price.

Came from Fort Wayne to have E-bike looked at; couldn't get the battery out…read more The staff there is amazing as is Thor! Fixed my bike in less than an hour and turned us on to an excellent ice cream shop. They run a business the way it's supposed to be. Love you guys!

Had them order my new letric ebike for me. Very well done. They did the setup and inspection, made…read moresure everything was right before delivery to me. They had patience while working with me, until I decided what I wanted. Steered me in the right direction when I told them what I wanted out of the bike, always leaving me with a few options. Together we ordered the bike from the website and I paid the company it was ordered from, spun zone was then paid for set-up and inspection separately, not near as much as I thought it would be, then told me adjustments in future would not be charged for! Very pleased with this shop, everyone seemed happy to be a part of this adventure. Thank you all very much.

The people here were very helpful. I wanted to do a day trip to the Indiana Dunes from Chicago, and…read morethey were conveniently located across from a train station and they rent bikes. The plan worked great: got off the train at Beverly Shores, grabbed some snacks, rented some bikes. They even found us one with a basket to carry our supplies, and recommended a nice loop to the Century of Progress Houses nearby, which was easy to do in the way to the State Park. On the return, I screwed up and didn't allow enough time to get back to meet the train. I turned in my bike, but my son got to the train platform just as it was time to leave. I ended up leaving his bike on the platform and calling the store to come get it, and they covered for my bonehead move. In short, they went above and beyond what I expected. We had a great time, apart from having to rush back, but that was all my fault. Highly recommend.

These guys have everything you need for hiking, camping, or beaching, and they're great people,…read moretoo. They also host rotating food trucks with pizza, hot dogs, and Italian beef.

Great place and great service. Took my bike in for a few minor issues. They took care of me right…read moreaway, didn't charge me for little things they did and answered all of my questions about my next bike (future purchase). Will definitely make this my go-to bike shop! Shout out to Jared for taking good care of me and knowing his stuff!

I've had a hard time trying to frame this. I'll try this…read more I had to listen to a performative dood talk emanating from the floor worker to a customer about chain lubricant that went on and on and on and on and on and on and on and on and on and on and on. And on an on an on an on and on. And on and on and on and on and on and on and on and on and on and on. And on and on and on and on and on an on and on and on and on and on. It was a long time. I waited. And I waited some more. I did some serious waiting five feet away in a red sweater. No acknowledgment. No letting me know it might be a while. But that would've likely stopped the upselling I started to see. So I turned me and my bike around and left. It's hard for me to be on my feet that long. That's why I bike. Dood has a right to be into his subject matter. Usually shops want you to feel comfortable and respected as somewhat of a priority, even if you aren't being directly pitched at the moment... it just was not a good vibe. All doods working there when I was in. Way heavy on the dood vibe. Captive audience syndrome. Sigh. Dood has to do what a dood does. I avoid places like this. Going to the bike collective in Rogers Park instead next time.

If your bike needs any work, this should be your first call!…read more Our sons bike needed a chain reattached so we scheduled a time for them to come out. Which is the first thing that makes them fabulous-- they come to you!! Once they got here, they not only fixed the problem we knew about, but they also tightened and checked everything else from the brake handle placement to the handlebar bolts. They didn't rush - they were here about an hour - and when it came time to pay we were so pleased with how amazingly reasonably priced their services are. It almost makes me want to get my own bike now that I know how easy it is to have it serviced!!

Leo is very competent in anything bicycle! He's punctual and reliable! His prices are great as…read morewell. I'd highly recommend

They helped me and they were so quick! Good people. I had an issue with my seat and they took care…read moreof me

3rd Coast Cycle's owner pulled a bait and switch on us and almost killed my partner. We found the…read morebike through an online listing. The owner had assured us everything was in order and ready to ride. When we took the bike out on the trails, my partner almost broke her neck on a downhill when the breaks suddenly gave out. We took it too a shop and found out that the wheels on the bike were not the original wheels and had been switched out. The rotors on the wheels were too small, leading it to quickly wear through the pads and suddenly stop working a couple hours into the ride. When we notified the owner, his response was "scary." Yes, incredibly scary. My partner could have died due to the owner 1) pulling a bait and switch and 2) not checking and ensuring the safety of the bike.