I waited almost 5 minutes for a staff member to approach me while I waited in the showroom. Staff…read morehad no knowledge of basic information about their bikes-- size of the bike frame and bike weight capacity. And they tried to talk me into buying a much more expensive electric bike when I specifically said I didn't want an ebike. Crummy customer service and bad business practices.

We bought two new E-bikes at Buck's. We found them to be very knowledgeable and helpful in helping…read moreus select the best bicycles for our needs. Their prices are also very competitive. We highly recommend Buck's Bicycle Shop. (Don't let Bryce's youthfulness concern you; he knows his stuff.)

Visiting from out of town and got a flat. I was first quoted a 4-day turnaround to fix the flat…read more(!). I said I wouldn't even be in town that long, so they estimated 20 minutes instead. When I got my bike back and ready to ride, I found that the wheel wouldn't even turn, as it was installed incorrectly. Didn't get my ride in, after all that.

I have had 3 in person interactions with whom I believe to the owner of the shop (Tony) from the…read morelooks of his picture on the website I am pretty sure that is who I had been dealing with the past couple of months. While I think they performed the work I asked to my satisfaction and quicker than I had expected I won't be returning for any future work done because every time I was there in person talking to the owner I had gotten a really weird vibe from him and a pretty dismissive attitude like he either couldn't be bothered with listening to my questions and took little to no interest in engaging in conversation with me. It was a feeling as if I was bothering him by being there. Perhaps this is just his personality and this is how he treats all his customers in person but it really left me with a bad feeling like he didn't want to be bothered with me at all. The other staff members were friendly and the first time I interacted with the owner I figured it to just be a one off that maybe he was having a bad day, but then when I went back to pick up my bike after they serviced it, again my conversations with him were just off, very dismissive to me and I tried to just shake it off that OK, he was having another bad day. Then I went back a couple of weeks later with a bike I had just bought off Facebook marketplace from someone and asked him if he would take a quick glance at it and let me know if he thought it needed anything done to it such as a tune up or anything, and I had started to tell him that to me, the inexperienced bike repair person it looked in pretty good condition but I wanted someone with experience to look it over real quick to see if they could tell if it needed anything and I had asked him about possibly any ideas what kind of frame the bike was from since it had been repainted and did not have the stickers on it anymore. He took the bike from me looked down at it for a few second and squeezed the rear brake and lifted the bike up while pressing down on the brakes then very dismissively said well I don't see anything wrong with it at all and how do you expect me to guess what kind of frame this bike possibly is. It was just a sarcastic dismissive tone with me and this had been the third interaction already with him. At that point It was clear that for whatever reason he just did not want to help me at all, and I said Thank you and left the store. The second bike did end up needing a new freewheel because the chain kept slipping but I took the bike to another bike shop in Michigan City and the customer service at that bike shop was like night and day difference. The owners at the other bike shop were actually very intrigued about the bike and spent a couple of minutes talking about it and gave me some good guesses about the maker of the frame and explained in detail why they felt the frame was a higher end touring bike. The bike shop in Michigan City will have my business from now on as they did not treat me like I was bothering them.

Horrible ... this place is the worst !!! Customer Service is NOT in their vocabulary. Had them…read moredisassemble and box up a bike for shipping. It was done poorly, a part was missing, it wasn't done on time, the job looked like it was by a 2 yr old AND the information on shipping i was given was incorrect. A poor reflection on the TREK name

The folks here know their stuff. But like everything in life it sure gets expensive to have anyone…read moredo anything these days. Bike was not shifting into the higher gear and they immediately diagnosed the chain as having stretched. Was not even aware that could be a thing. Did the Level 1 check up - cleaning in preperation for bringing the bike into the stationary trainer for the winter. Have a happy Trek

If your bike needs any work, this should be your first call!…read more Our sons bike needed a chain reattached so we scheduled a time for them to come out. Which is the first thing that makes them fabulous-- they come to you!! Once they got here, they not only fixed the problem we knew about, but they also tightened and checked everything else from the brake handle placement to the handlebar bolts. They didn't rush - they were here about an hour - and when it came time to pay we were so pleased with how amazingly reasonably priced their services are. It almost makes me want to get my own bike now that I know how easy it is to have it serviced!!

Leo is very competent in anything bicycle! He's punctual and reliable! His prices are great as…read morewell. I'd highly recommend

So much more convenient than loading the bike into the car and dropping it off at the bike store…read more Chris came right to my garage, explained the issue, fixed my son's tire, all while being super friendly. Will definitely call again anytime I need a repair.

Super awesome deal. Fixed my bike and knew everything about it. Really nice intelligent man and…read moredid great service and a great price. Super highly recommended.

I thought I needed a new inner tube for my old bike and was going to have them change it, as I am…read morenot at all handy with tools, and the woman that was taking care of me showed me that the presta valves were fine and just sold me a pair of adapters that even I am able to use. What a great place! I have been taking my bikes there for years and always have a good or great experience! Thank so much.

Great service. Went in to get a new rim and they literally installed it for me on the spot. No…read morewaiting. I was pleasantly surprised. Will be going back for all my bicycle needs in the future.

I went to Chicagoland bike shop to get a quote which was almost the price of a bike. I went to…read moreBeverly bicycle repair shop who repaired the bike at a quarter of the price. I highly recommend them

Great repair shop, caught a flat and everybody there was super helpful and friendly. Have already…read moretold my friends and neighbors! Caught a flat and was out in 15 minutes. Thank you!!!

My bike needed a tune up and needed it quickly. I took it to G's and was extremely pleased, the…read morejob was done on time and done well. Highly recommend!