The folks here know their stuff. But like everything in life it sure gets expensive to have anyone do anything these days. Bike was not shifting into the higher gear and they immediately diagnosed the chain as having stretched. Was not even aware that could be a thing. Did the Level 1 check up - cleaning in preperation for bringing the bike into the stationary trainer for the winter. Have a happy Trek read more

I recently took my bicycle in for service and repair. I was greeted with some very friendly faces and excellent service and communication. The estimate & inspection was completely free and helped me gauge the approximate cost and what needed to be done. I elected to pretty much conduct all the repairs and fixes to my bike, knowing the quality and performance of parts I would be receiving. Upon retrieval of my bike the costs were exactly as stated and the service again was excellent. My bicycle looks BRAND NEW and I'm very happy with it. read more

Trek Bicycle Schererville - My Trek 2300 racing bike - Bikes Near Me - Schererville, Indiana

We came in to look for a new bike for my husband and left with a new training wheel bike for my 4yo. We had bought her a simple schwinn from target. She's had it over a year and just could never seem to get it going, even with our help. First time she sat on the trek with training wheels she got it going! It stinks to have to spend so much on a toddler bike but it was worth it to see her successfully ride!!! read more

Went in looking to get back into biking. Clay, a serviceman, took the time to help me out by answering questions that I had as well as singling out what was best for what I wanted out of a bike. I never felt the pressure of being upsold, and overall it was a great experience. Clay did a phenomenal job sharing his knowledge with me and making sure I was satisfied with what I was ending up with. Ed finished up by setting the bike up for me while Clay and I ordered some additional parts for the bike. I will definitely be back! read more

This is a great bike shop where you can purchase a new bike, get your old bike serviced, buy accessories, ask questions to qualified staff. I bought my bike here and moved out of state so when I was visiting now five years later I brought my bike with me to be serviced. The young lady I talked to was very polite and thorough in inspecting my bike and told me when it would be ready even though it was a holiday week (4th of July). Cost-wise, it was less than I thought it was going to be which is always a good thing. And it was ready when they said it would be ready and they gave me a courtesy call to come and pick it up. read more

After previous visit/test ride I bought an ebike last week and they were so kind/patient working with me. Sadly I didn't love the bike (verve 3+) so I returned it today and again just wonderful service/people. And while I was really nervous to return it, the people at the store were kind, insisting that they want me to love my bike as well. They even said they will call me when they get the other model that I wanted to try in stock. read more

My wife was in the store on 10/26 to buy some gear when she was finished and went to her car it wouldn't start. Before I could even get there two employees went out and jumped her battery. NOW that is customer care. And when she tried to give them a small token of her appreciation then graciously declined. Thanks so much guys it's greatly appreciated. Just wanted to let corporate know the guys on the afternoon shift are AWESOME!!! Tim & Colleen Malloy read more

So I go into the trek store today. I'm greeted by this girl who was nice and friendly and I asked her if she could give me some info on hybrid bikes. I've been researching them and because trek has like 10 different models I thought they could help me figure out which best meets my needs. I mean that's their job right? Apparently No. This nice girl who greeted me was with another customer so she calls this guy over to help me. He looks at me like he has no more desire to help me than he does to take a poop. I thought well this is not going to go well. So he walks toward me and asks me "Are you going to test ride and buy today? Cuz if not I'll just give you this catalog." He was as helpful as herpes. And trek totally lost a sale. If I'm spending thousands on a damn bike they could at least help me pick out the right one. Now if the nice girl would have been available to help me, I'd probably have a new bike right now. Maybe he already met his quota for the day? Idk. read more

WOW!! Talk about THEFT!! My bicycle needs some routine maintenance...the person I spoke with at Trek Schererville informed me that they have car side pick up...ok...and charge $40 to SANITIZE the bike?!?!? There was no mention that it would be a credit if work was performed to the bicycle Unfreaking believable!!! I purchased my bicycle there, I have spent LOTS of HARD EARNED $$$ there over the years...NEVER again! Trek Schererville has lost a customer! read more

Avoid! Bought a new bike here last year. Picked it up, road 20 miles home. On the way noticed the gears were horribly indexed. Skipping gears, changing gears with no input, etc. Took it back for the free lifetime basic checks (more on that later) and got it taken care of. This spring I took it back in to have it looked over, re-index the gears, change the blender stem attachment. After service, the gears are indexed ok but, the handlebars are in a different position and not even centered on the stem. Add on to that the free checks are no longer valid because Trek of Scherrillville was bought by Trek. Without the perk of free basic service (large reason I bought a Trek in the first place) and the type of service I have received I will not be returning. Go to a small local bike store that cares about bikes and doesn't have kids turning wrenches just for the summer. read more

If you're looking to buy a new bicycle at a reasonable price, and looking for honest advice from someone who is not looking to eat away at your wallet...then Trek is not the place for you. I picked up this beautiful French racing bicycle from a county-wide rummage sale. The only thing it needed was a set of new tires. I go to Trek and ask for help and they set me up some tires. The cheapest they had was $35/tire. So I buy them. One day while I'm riding my bicycle on the trail I run into this man who sat with his toolbox (bike-tools) on a bench, along with a bike-pump, and usually with someone to talk to. I show him the bicycle and he tells me that I could have gotten the tires for $20/each online, and that the tire's innertubes, for a road bike, were not supposed to have long valve-stems. He said only mountain bikes were supposed to have the longer valve stems, and that they snap off really easily. So basically, Trek sold me the incorrect innertubes for my tires and a more expensive price, as well as ripped me off on the tires. The only positive thing I can say about them is that they have a free bike-newspaper/journal you can take, a free bike-trail map for the area, and sometimes will give you free valve-stem caps. I was referred to "nashbar.com" and "performance.com" for bike parts, as well as a better shop out in valpo named after some guy. read more

Fantastic place to buy a bike! The staff is extremely knowledgeable about all of the bikes in the store. They sell Trek and Gary Fisher. They have a full range of bikes that will fit any lifestyle, everywhere from a little kid's first bike to a cruiser, urban, mountain or road bikes (The best in the world). The repair staff is fantastic and they don't mess around. Come on, Lance Armstrong rides the same bike these people sell, so they cant be too bad. Haha. read more

not your best choice. all the people who looked at my bike never saw one like before. my bike is over 24 years old, and everyone at the store was maybe 20? they said they did not have parts for a 3 speed bike. too bad, as my bike was a 10 speed! they tried hard to sell me a new bike (700) with little to no interest in repairing mine. I go elsewhere now. read more

Very cool place! I have been to a lot of bike shops and this one is the best. Employees are always ready to help me with tips and advice. I have bought bikes for my entire family. Their kids bike trade in program is awesome. If all you want is cheap with no help, go online. If you want knowledge and someone to back what you bought, go to Trek. Bought a bike as a surprise for my wife. She rode it for a month and told me it was too big (my mistake). Brought it back and the guys did not hesitate to give me a new one in the right size! I didn't expect that and I will always go back there. As a side note, I have run into the homeless guy on the bike path and he likes to bad mouth all of the local shops for some reason. If he just put the same energy into finding a job, he would be better off. read more

Young man who helped me today and other gentleman with black hair were extremely friendly and knowledgeable. Invited me for rides, helpful tips on products ans we just had a great lil convo. Lost a star for no military discount :( read more

I bought my Navigator 2 over three years ago, staff was friendly and extremely helpful. Have had it in the store on a few occasions to have minor work done, very professional and have done it same day each time. This past week I damaged the frame, took it in to the shop, they looked at it and told me they would submit it to Trek for warranty and would get back to me in 24-48 hours. Less than 48 hours I am riding my brand new bike that replaced my damaged one. No charge, no hassle - here is your new bike, enjoy. They even took the time to mount all of the accessories. I also appreciate that they unlocked the door for me at 7:00 instead of waving as I pulled up, telling me their closed. Trek stands behind and supports their products. The folks at this store are all cyclists and invest in the community - they know their stuff - yes it may be a little "pricey" but you get what you pay for - a quality bike that they stand behind. read more

Terrific bike store. I have purchased several bikes over the years. My latest is a Project One. Love it! The service is exceptional and the sales staff is knowledgeable and friendly. I never felt pressured. They went above expectations when helping with my cycling needs. Looking forward to a flat tire changing class in January. They also have group rides and activities to get your wheels rolling. I highly recommend this store read more

Looks nice but since they decided to close on Sundays, I wont be able to confirm today. Too bad, there are tons of local bike trails and this is the only Trek store that's closed on half the weekend. Extended hours on weekdays are nice. Maybe When I buy a bike from another store today I'll think about service at this store, if they're open. read more

I received a used bicycle from a friend so I called Trek to discuss if I should repair it or not. Allen, an employee, was polite and answered all my questions with patience. When I brought the bike to the shop I was greeted by Allen with a smile and again he spent time explaining everything. In the end the bike was worthless and he offered to throw the bike away for me. Wow! Who does this in day and age! What great customer service. read more

Great place! Brought a used Mongoose kids bike in with a problem. They fixed it in a few minutes for no charge. I will certainly be trying to bring them business in the future. read more

I originally came in here to look at building a bike and worked with Alan on the various options. He was amazing, super helpful and honest. I ultimately decided that building a bike wasn't the best way to go and they were really understanding despite the effort they had put into helping me with the build specs. I returned to the store to look at purchasing a bike and was again helped by an extremely helpful woman, whose name I didn't catch, but she thoughtfully explained my options and what the various features of the bikes offered. This is a long review to say how great the customer service is at this place. read more

I went in to have my 1996 Cannondale R500 tuned up and tires replaced. I was told by the guy in repair that the Shimano RSX shifters were known for problems with grease that dried up, rendering them inoperable. He told me that in a couple of weeks new shifters would be out and I could come back, have the shifters, front crank and rear crank replaced (because 3x21 is no longer supported he said) and it would cost around $500 to do the work. I took the bike home, disappointed, but then looked the problem up on Google. $11 later after buying a can of WD-40 and a can of White Lithium Grease, my "dried up" shifters magically started working. Took the bike to another shop, spend $100 on new tires and tubes and my bike works like a champ. If they give you some astronomical price on repairs and tell you things need replacing, check with another shop. This one reminds me of a shady used car salesman. read more

I walked in reluctantly, not especially in the mood for bike shopping. I'm so glad I did. I tried a few bikes including a hybrid, a few road bikes etc. The staff was super patient, making sure each of the 5 + bikes I chose were road ready. They customized it for a comfy ride each time and sent me on my way with well wishes. I went back and forth trying to decide but ultimately ended up with an unexpected choice but I'm incredibly happy I made an informed decision and can't wait to take it for a long journey. They are very knowledgable, helpful and accommodating... Just a little pricy. But you get what you pay for read more

I began to bike ride again and needed my 1982 Swinn LeTour checked out before setting out on the road. The bike hasn't been ridden in 30 years. I stopped by the store in Schererville in need of a bike rack for the car so I could drop off the bike for it maintenance inspection. I got the bike rack and the woman who checked me out even helped install it on my car. That was great. Friday afternoon, 4/7, got the bike loaded and dropped it off at the store for the 10 minute inspection All was great except the bearings in the front fork needed to be re-greased or replaced. Total price: $50. Cool. It would be ready on Monday, 4/10. Cool. Monday, 4/10, about 5pm, I called to see if the bike was ready and was told they are still working on it and that they will call when it's done. The guy even seemed annoyed that I called. Hmmmm. It's now Wednesday, 4/12, around 10:15am and no call and no bike. If there is a problem, let me know. UPDATE 4/12: I called them around 2pm, bike is ready. Did not receive the promised call from them that the bike was ready. Went to pick it up, paid the $50 and one of the techs hung the bike on the rack for me. I wish they would have cleaned it up a bit, though. Rims still dirty. I guess that's not part of the tune-up service. read more

Although there's a Trek dealer where I live in Valparaiso, I've driven the 20+ miles to Schererville to buy our last three bikes. The Schererville staff/store is head and shoulders above any other bike store in the area in my experience. Good inventory, knowledgeable, walk-in service if possible, and a nice store. I've only gone in for service twice in 10 years, but their service guys know bikes. I bought several bikes in Chicago before the Schererville Trek store opened, but it's not worth the drive any more. read more

Very cool place! Not a bike "shop". Went in for some shoes @ Fleet Feet next door and wandered over to see what they're about. The place was crazy busy and had to wait about 5 minutes to get helped. When I did, I told the salesperson I was not buying and she still spent all the time I wanted to tell me all about the bikes and clothing! Nice! Whenever I am in the market for a bike, I will definitely buy here! read more

We have bought two bikes from this store. They offer great service and stand behind their bikes. The staff are all very knowledgeable. The store is worth the drive. read more

Went there to get an older bike fixed. The tire was messed up and I needed it fixed. I was quoted a price of $17 total for parts and labor. I was also told it would be 15 minutes or so. I went shopping next door and returned 30 minutes later only to be told it would be another 20 minutes or so. I wasn't in a hurry so I didn't mind. I told them I was going to run and do some shopping and come back. When I returned, I was told that they had to replace my tire instead of fixing it so it was going to be $45 instead of the quoted $17. I am annoyed that I didn't get a phone call to verify the work prior to it being done but I didn't want to be a jerk so I didn't say anything except that I would have appreciated a phone call to let me know about the additional cost and pieces necessary. The guy says that he would have called but didn't have my number. Again I drop it and figured it isn't that big of a deal. What made me mad though was when they brought my bike out, a piece of paper with my name and number was prominently displayed across the handlebars. I still didn't say anything but just decided to let it go. I started to take my bike out to my car and struggled visibly to get it out while several employees watched. I recently had hand surgery and my hand is wrapped but no one offered to even hold the door. A nice fellow customer held the door open for me and even offered to help me load my bike on my vehicle while the employees just stood there. At this point, I decided to speak to a manager, and, no surprise, had to wait. I stood there for about 8 minutes being totally ignored. I finally spoke to the manager who was apologetic but offered no remedies. I didn't exactly expect anything but a sincere apology and an invitation back would have went way further than the lame excuses I was offered. There are plenty of other bike shops in the area.and I would recommend them before returning here. read more