I had a great experience at Mike's Bike Shop in Palatine. The staff member who helped me today was…read morefriendly, welcoming, and made me feel comfortable right away. She was also very knowledgeable and took the time to answer all my questions without rushing me. She gave me a lot of information to digest with no pressure. I will be back to purchase my bike there.

Staff was all very helpful! We came in to buy my son a new bike that he can use for a few years…read moresince he is growing fast. They stayed after hours to ensure we walked away with a bike that made my son happy. All of us were very happy with the experience! Definitely recommend Mikes Bike Shop!

This place is my go-to for bike stuff.... I usually do my…read moreown wrenching on bikes, but I have a bike needing a new crankset and bottom bracket. Work beyond my skill level. Stan is a master mechanic, and everything is perfect when he is finished. Price was really reasonable. PS I regularly peruse the used bikes they have. For those with a tight budget, there are some solid deals waiting for you. (I have my eye on a sweet used mountain bike 8-) )

My niece was visiting from NY, and when we were spending a day together, she dropped the bomb on me…read morethat she wanted to go Bike Riding! After a quick search, I found 7 Mile Cycles rented bikes! Talk about a saving grace! Ran over to the store with my niece, and the staff were great! Everyone seemed to be really enjoying their jobs, and were super kind. I can't remember the gentleman's name, however he was super helpful in getting a bike ready for my niece to ride. They even supplied the helmet! I will be in the market for a new bicycle myself soon, and will definitely be keeping 7 Mile in mind!

We were out doing random errands one Saturday, and I had thrown in my flat bike tire in case we…read morefound time to get it fixed. I was intending to go to a bike shop closer to home, but as we were out in Hoffman we just happened to find this place. We stopped in with my tire and we were quickly and warmly greeted by someone who gave us a time estimate and started checking it out. While he worked we walked around their large bike shop and let our kid take some test drives. During this time the guy came to us a few times and showed me what was wrong and some of the debris that had been in the wheel. Also while here I found a much needed bike pump and got the employee's stamp of approval for it. It only took around 15 minutes and everything was set to go, and gave me some advice on how to avoid this in the future. While it's a bit far from home to make it my regular spot for bike maintenance I'm glad we found it and recommend it to anyone nearby.

Crank Revolution continues to be my go-to bike shop. They are very knowledgeable about their…read moreproducts, and always have what I need at reasonable prices. Their service department is top notch - excellent service with rapid turnaround times. In fact, they have always been early when I've left my bike with them for a repair or tune up.

George is great and recommend some great improvements to my high mileage Madone. Highly recommendread more

Great service, great communication via phone/email about your service status…read more I've used them a couple of times and will use them again. Thank you, John & George.

Their service department is fantastic. I took my bike in this morning. Put two new tubes in it…read moreadded of the computer and a seat and then went to the gym and when they were done within two hours or 2 1/2 hours, Mike is fantastic and the service department it's really a great place

I had a tire tube on my bike. Replaced took five minutes. Highly recommend them. really good…read moreselection of bikes.

Walked with a missing spoke and slightly bent wheel and walked out 15 minute later with a fixed…read morewheel for only $25. Can't beat that! They were busy too, but saw my issue was a quick fix and prioritized me. Made a customer for life.

Went here about 3 times. First it was he didn't work on e-bikes, then it was he can work on them…read morebut no electrical, then after that it was about class. My ebike looks like a mountain bike it's not some class 17 crazy bike , it's a class 2 that's legal but still that was a hurdle. Then tell me you can't buy the top that screws onto a seat post when you can find them on Amazon. Not to mention his attitude was almost like I was bothering him for asking questions. Left there feeling like a burden more than helped. Wouldn't recommend for anyone wanting to learn anything, just treats you like poop

Great experience with the personnel and service I needed with a very reasonable price. I was very…read moresurprised positively with the price for the service.

They were so helpful, honest, and nonjudgmental to two beginners to the world of biking! The bikes…read morewe purchased are fantastic. I've already brought one in for a repair- it was quick, free (for the first year) and easy. All of the employees are great at what they do and make a welcoming environment. I'm very happy we chose to go here to get our bicycles.

Robb really knows his stuff. Very knowledgeable. The drop off and pick up procedure went well…read more Incredibly fast turnaround. I recommend.

Robb is very knowledgable about bikes and really easy to work with! With spring here and summer…read morejust around the corner (even with our sketchy Chicago spring /winter weather), tons of people are trying to get their bikes tuned up and ready to ride! Us included :) My son outgrew his bike and we luckily got one donated, but we wanted to make sure it was in ride ready for him since he would use it daily! Beers for Gears to the rescue since the local big shops were booked a couple of weeks. It was easy to book with Robb through the Scheduler, I was able to also leave him notes and directions of what I needed, as well as what parts we wanted changed and checked. Hubs dropped off the bike at our scheduled time, texted Robb to let him know it was dropped off and left a case of beer with our parts. Service was speedy, he texted hubs with a couple of questions and all was good by that evening! The price was reasonable or at least we thought so since we haven't needed our bikes tuned up before. He replaced the chain, the inner tube, and did the usual tune up stuff. We got a credit for the beer.

I brought in my bike for a squeaking front brake, they repaired it and the bike rides smoothly now…read more The store has a large selection of bicycles and accessories, if you are looking to purchase a new bicycle, stop by and check them out..

I had my son bring his sisters fixie bike to be put in working condition after a year of neglect…read more They did such a nice job and were overly generous with their help. Thank you so much!

What a great team Greg has at Deerfield Cycle. Have done business with them the last couple of…read moreyears and they're professional, understand our needs and comes up with a solution that is terrific. Strongly recommend

About a month ago, I brought my dad's bike in for one simple reason: to fix the brakes for his…read morebirthday. Instead, when I came back, they told me they repaired a crank that they claimed was "bent and unrepairable" -- something I never asked them to diagnose or fix. You shouldn't perform extra work and charge a customer for it without approval, especially when it wasn't the reason the bike was brought in. When I came back to address this, Dusty (one of the mechanics) was very reasonable and genuinely helpful. He understood the situation, and worked with me to reduce the bill from $140 to $40, which I appreciated. Honestly, if the bike actually needed that repair, I can live with the charge. The real issue was the attitude and handling of the situation by the owner. I waited about 20 minutes for the owner to come speak with me, even though I had to be at work and had to ask Dusty to grab him again. When he finally came out, he was dismissive and rude, repeatedly fixating on the $40 price instead of addressing the real problem -- that the wrong repair was done in the first place. Even after calmly explaining that I wasn't blaming him and simply wanted some accountability, he kept responding with, "I wouldn't have done this for $40," completely missing the point. When I politely asked if there was anything he could do to make it right after a month of inconvenience, he flatly said no. This could have been handled professionally and respectfully, but instead it turned into an unnecessarily uncomfortable interaction. Big credit to Dusty for being understanding and helpful -- unfortunately, the owner seriously dropped the ball here. I won't be returning, and I'd recommend being very clear and cautious about approving any work before leaving your bike here.