The owners are from CT and there price's are through the roof. I would suggest looking elsewhere. There service is not any better then the others we have used in the past, we will never call them again. read more

I can't review the work they do but the communication is terrible. I was told someone would reach out to me the next day to set something up and 4 days later, I still haven't heard anything. Reply to Laura: Confused; As you are able to reply to the review but cannot not e-mail me to set something up. read more

Beware : $7,000+++ was their estimate. I am an older women living alone. 2 men from Chestnut Hill came to my home to clean my chimney. They condemned my chimney, my stove placement, and my hearth. Fortunately for me a trusted builder and mason was on the property working on another project for me, he took a good look at the specks, and the chimney, and laughed. Yes, the chimney had several crackes that needed to be fixed, but it is in no way a tear down. I called the person who built the chimney, he came by that same day. He checked it all out, agreed to fix the cracks, no problem. $100.00 He also recommended a Sweep company out of Wolfboro. If you aren't comfortable with any estimate, always get at least a second opinion. I'm learning the hard way, as an older women I have to be extra vigilante. These companies forget, their wives, sisters, and daughters will be women alone someday. Easy pray for people like them. What gos around, comes aroun read more

Knowledgeable, efficient, competitive pricing! Five Stars!!!!!!!!!!!!!!!.......................:...,,;;;,,,Cleaning , installing and maintence sll under one roof. Check them out! read more

We had a cap put on our chimney by Chestnut Hill several years ago and it has survived many a storm. They also cleaned out the chimney that hadn't been used for many years. The service was done quickly and efficiently and our parlor was left immaculately clean. I am looking forward to having them clean our chimney again. We wouldn't call anyone else. Even in this, their busy season, we were able to get an appointment this month. The service people are polite and friendly. read more

I called this company to get a quotation to repair the chimney cap on a home I was selling and advised when we needed to complete the work within 3-4 weeks. This ended up being a lengthy process that required me to follow up with them at every milestone (2 follow up calls to schedule a time for them to look at it, 4 calls to get the quote, and an e-mail and additional call to get work scheduled). Their foot-dragging and excuses were disappointing but I initially didn't think I had time to switch companies so waited for a quote. When I didn't get it for 4 days, I finally scheduled an evaluation appointment with another company. Chestnut Hill finally told me that it was a one day, 2 man job that required the roof to be pulled apart. Then, they would have to stop what they were doing, bring the unit to the store and match it up to buy the appropriate one. The price would depend on the exact unit required and how much work they needed to put into restoring the roof. They gave me a very high ballpark figure. The second company came in and in one day told me it was a one man, 20 minute job that had nothing to do with the roof, gave me a quote that was HALF the price of chimney hill's estimate, and scheduled the job. They fit us in within a few days, brought the correct unit with them, and was gone 20 minutes later. I will not be contacting them again. In response to Laura: It was for a place in Rochester that we sold. My last name has since changed. read more

THESE FOLKS ARE AWERSOME!! We had been using a stove shop in Somersworth for several years, and it turns out they never cleaned our pellet stove properly. When the pellet stove DIED just after Thanksgiving and the other store would not come out any time soon, I looked for another stove shop. I actually picked Chestnut Hill because Laura (the owner's wife) had actually bothered to explore why people left bad reviews. Mark was out of town until Sunday and this WAS December, but Mark made room in his schedule for me at 6PM the day after he came home!!! He and the man who works with him were polite, super clean and REALLY informative about how to take care of the stove. In all the years we used the guy in Somersworth they NEVER told us anything. If you have ANY questions about whether to hire these people, DON'T. People either write reviews when things are great or awful. There are misunderstandings, and the bad reviews on yelp appear to have been addressed. These folks made room for me AT DINNERTIME even though I had never been a customer. That says it all. Plus our stove works like it is brand new! read more

I can't say enough good things about Mark and his crew. I called with a stove problem on a Tuesday, new stove was delivered on Wed and Dave showed up to install on the Sunday (first day that I was available not them). Sunday install in the peak season, prices were in line with others I have looked at. All my questions were answered quickly and completely, I am sure we will have them back to do the servicing/cleaning when needed. I wouldn't hesitate to recommend them. Jeff B read more

I called them twice (over a 2 week period) to get a quote for repairs to my wood stove (replace fire bricks, etc) and never received a call back read more

Before we bought our home the previous owner had Chestnut Hill complete work on our wood stove insert so I figured they would be the right company to have come in and inspect our chimney and have it cleaned for the upcoming season. It took me leaving 2 voice mails on different days during business hours before I received a return call to schedule my appointment and I was told they were booked 2 weeks out. They gave me a time block of between 12-2pm for my appointment and explained that sometimes they run a bit late but it would still be in the early afternoon. At 2:30 I called to find out how much later they would be running and I was told that they don't know - it's hard to estimate how long different jobs take that day. I asked politely for her to put a call into the crew and find out how much longer they would be. About 30 minutes later I received a call back and she said she called them 3 time and couldn't get a hold of anyone and she didn't have an answer for me. Long story short, they never showed up, never bothered to call me and tell me they would be late or wouldn't be able to make it at all. Frustrating doesn't even begin to explain it when I have taken time off work and out of my busy schedule to wait on a company with poor time management and terrible manners. I won't be calling this company ever again and I'm still left with needing to find a new one. read more

My wife and I contacted Chestnut Hill Chimney to come do an inspection of our existing boiler chimney and flue, and our separate wood stove chimney and flue (traditional red clay brick construction with tile flue liners). When the owner of the company and his technician arrived they gave a cursory visual inspection of the exterior of both chimneys and then told me that they were condemning the boiler chimney (after perhaps 1 minute of "inspection"). The owner of Chestnut Hill claimed that the chimney was no longer structurally sound, and that it would require a complete demolition and replacement with a insulated metal flue (we were told that despite the fact that we have a 200+ year old house with a central brick chimney. brick was not a viable option for replacement, but that he would be happy to install an insulated metal flue, I later learned that brick was not "viable" because Chestnut Hill does not due masonry construction). The owner even went so far as to tell me that he would "hold his breath every time a truck goes by" if it were his house. The owner and his technician told us that the wood stove chimney was serviceable, but needed to be swept. Unfortunately for the owner of Chestnut Hill Chimney, he was trying to con a structural engineer into replacing a "structurally unsound" existing chimney. Fortunately for my wife and I, I know enough about masonry construction and framing of residential structures to know that we were being lied to, and that we were being told we needed to spend thousands of dollars on a repair that was not needed. I politely showed the owner of Chestnut Hill Chimney the door after his technician had finished sweeping the wood stove chimney, and proceeded to get second opinions from masons and other chimney repair specialists. All of the other professionals that came to inspect our boiler chimney assured me that I was in fact correct, and that the chimney was sound, and simply needed a new reinforced skim coat at the basement level to prevent further deterioration due to age and moisture of the existing red clay brick (some deterioration was present, but not enough to make the chimney structurally unsound). Some of the other professionals that came to inspect the chimney also asked me who had condemned the chimney. When I told them, they informed me that they have run into other homes where a perfectly good chimney has been condemned by Chestnut Hill unnecessarily. In the end we hired Armstrong Chimney and Duct to reline our existing boiler chimney and apply a reinforced skim coat at the basement level. They were highly professional, prompt, and did an excellent job. Having uncovered the unsavory business practices of Chestnut Hill I decided that I should have Armstrong re-inspect the wood stove chimney. They did, and found that it was badly in need to sweeping, despite the fact that it had just recently been "swept" by Chestnut Hill. Do yourself a favor, do not call Chestnut Hill Chimney, this company was willing to con my wife and I out of thousands of dollars using fear tactics to scare us into spending money on a new chimney. Had I not possessed knowledge of masonry construction and residential framing practices I likely would have believed the "professional" I had hired to inspect my chimney, and would not have taken the time to get other opinions and prices for repair. Call Armstrong, do not waste your money or time with Chestnut Hill Chimney. read more

Called this place several times looking to buy stove parts. Never got a live person, but left several messages asking that someone please give me a call. Never got a call. After three or four calls over a two week period, I gave up. read more

Set an appointment for a chimney cleaning in October. No call, no show! Waited 2 weeks to see if they had just rescheduled and we had missed it. Finally called and she said "I wish you had called sooner". Rescheduled for December. Tech came out and cleaned flus, but even after we said the main stove was smoking-up the house, never checked the top of the chimney. Told me the older stove I had rebuilt might be to blame.... Stove still smoked-up the house so we invested in a new one. This one also created a huge amount of smoke. The Stove Shop guys got on the roof to find the chimney cap COMPLETELY blocked. Called Chestnut Hill and was informed that they don't do more then a visual check when it is a winter cleaning (wasn't winter when I scheduled the first one). Also stated that smoking is always a draft issue (I guess his guy forgot that part when he cleaned the chimney!). In short, we are out thousands of dollars because of these folks. I recommend you find another provider. If you absolutely have to throw money away, get a bunch of silver dollars and go down to the lake and see how many times you can skip them. You might have some fun and your chimney will be the same as if you paid them to clean it. read more

Called Chestnut Chimney to have my pellet stove cleaned and serviced and to ask questions as to why it wasen't working properly. They went above and beyond explaining how the stove works and how to properly clean it. read more

After the initial visit, I had to wait a month for the written report I'd requested, and there were many unanswered calls during that month trying to get the report (and many promises that it would be sent). At one point the woman in the office claimed it had been sent was was surprised that I hadn't received it but I still couldn't get them to send it for another two weeks. The report called for very expensive work, including lateral bracing above the roofline because Mark said the chimney was too tall. When I asked him for a code reference, and to explain one of his other points, he didn't return my call and replied to my email with "You must be an expert and obviously don't need my professional services or opinions." The quotes for the work were vague; "About $15,000" and "$3,000-$6,000." Chimney maintenance is a matter of life and death. I would not trust this guy to evaluate my chimney. read more

I'm not certain why Yelp just put my positive recommendation for these guys into "not recommended" and makes me question the credibility of this site. I had an Enviro something or other pellet stove installed on Saturday, February 7th, had a fantastic experience and my review has been listed as "not recommended?" Doesn't make sense to me and I'm not very happy about that. Shame on you Yelp. read more