Update: They did…read morefinally come out and finish installing our propane fireplace yesterday. It wasn't the 2 weeks we were initially told, but 6 weeks was a little better than the 8 weeks. Yes, two and a half months from when we purchased the fireplace is excessive, but "all is well, that ends well". We do love the Fireplace and the installation guys were great.

We started by calling the store and inquiring about a pellet stove. The knowledgeable staff…read moreanswered all the questions we had so and we decided to make the trip over to buy the stove. Once in the store we worked with Matt who was very knowledgeable and helped us make a decision. We paid and were loaded up swiftly and went on our way. We are very happy with the transaction.

Kris is hands down the best chimney guy in New England!!! He's quick, efficient, knowledgeable and…read moreextremely professional. The guy knows what he's doing!! He replaced liners in 3 flues for us and installed a brand new fireplace insert in our living room and installed a new chimney cap up top. His work is amazing!! We can't thank him enough for digging us out of a hole that could have cost us our home because of the unusable condition of our chimney flues. Thank You Kris!! Bring on winter!! We're ready!!

Kris responded quickly to my request for help. His approach was direct...."you will have to wait",…read moreand "here is what the service will cost". He told me I would get a report about chimney condition, accompanied by pictures....and I did. He showed up when scheduled, did the work, took pictures, sent the invoice....all very clean, simple direct. On a return visit, he also installed a stainless steel sleeve in one of the flues. Very nice, clean, tight installation. What's not to like? Responsive, communicates, shows up when scheduled, does good work, sends detailed invoice. And yes, I am a real customer. Hope the review helps.

The women working there are bored and contemptuous. We bought a slab, which we picked after looking…read moreat slabs in 3 different states and we found the perfect one here. I even would come back and look at it to admire it in the 2 months it took for the cabinets to come in. We did not get our cabinets there. We wanted to initially but they just seemed asleep at the wheel and like they didn't care whether we went with them or not and didn't help us to make decisions out of indifference. But whatever. We loved the marble slab and they would fabricate it, install it, etc., so fine. When I went to check out the slab a few days before they were to come--we went to see how they had laid out the template on the **2 slabs** we had picked and.......there was only one--and it was NOT the same slab we had picked and had been waiting all this time for. A worker confessed they had given the slabs to someone else and swapped out the slabs for a different lot. This lot, and the slots were darker and had lots of brown in it, which we did NOT want and we intentionally--as I said--had selected the slabs we wanted for the exact color of THOSE slabs. We had selected all the colors of the kitchen based on what we had selected. We picked the cabinets based on it, the backsplash, the wall color, the shelving, the flooring. The slab we wanted was shimmering luminescent sparkling white with streaks of green and blue-grey. This slab was opaque and none of the green or blue. The disdainful women sneered and said it was the exact slab/lot we had bought. I had photos of the original slab and showed them it was different. They lied to our faces and said with a shrug "Don't know what to tell you. You can pick something else but it'll be 12 weeks before we'd be able to schedule. " My Mom is 95 years old--back then she was 92--literally days before Thanksgiving, and we could not have plywood countertops for Thanksgiving and for 3 months subsequently. Plus, there was no comparable stone in their yard to what we had selected, so even if we decided to wait....they had no stone like the one we DID pick out. I started writing this review 3 years ago when this all happened and was so heartbroken I couldn't finish. Three years later....it still is awful and a massive disappointment. My Mom was going for her dream kitchen this late in life, and these ugly white and brown slabs that were NOT the slabs we picked have not improved. I wonder to this day who came along with a wad of money and convinced "Quality" Granite to give them OUR slab. Incredibly sad and kind of sickening. I am embarrassed when people pretend to like the countertops because they're not the magical sparkling counters my Mom fell in love with. Two stars because the installers did a great job and were polite and professional.

Bait and switch. Advertising one thing on their website. When you arrive the specials don't exist…read more At the VERY bottom specials are subject to change with out notice. It's a sales tactic to trick you to come in. There's actually no specials or sales.

Excellent service, great quality. Walt, who installed the granite mailbox, was friendly, helpful…read moreand the installation was perfect. Would highly recommend this company.

Excellent selection of stone. Brian helped my wife pick out the stone that would work for our…read morefireplace. We changed our order to rectangles and squares instead of Mosaic and they were cordial and accommodating. Excellent service.

Always great service from this business. Josh did a…read morethorough job and was very informative. Would recommend!

Just moved in and had our wood stove cleaned and inspected. What a great and knowledgeable two…read moreperson team led by a young woman named Kelly, ... which was both unexpected and awesome. They did a very thorough job, showed us how to operate and what to look out for in case we have a problem. Highly recommend!

Kris installed two chimneys for us. He arrived as scheduled and completed the job professionally…read moreand with a smile. When I noticed a small leak due to a manufacturing fault in one of the Chimeny caps, he immediately returned to replace the cap. Refreshing to have someone stand behind the quality of their work. Highly recommended.

New Oil Tank Installation Adam and his helper, MJ Raymond…read moreremoved our 40+ year old oil tank and installed a new Roth 275 gallon tank, and they did this all in one day and cleaned up everything! So impressive and an extra bonus was Adam's estimate was the best received for a stellar job! I will be going to Adam Edwards for all our plumbing needs!

I am so grateful for this Plumber. Adam saved me from being scammed by a Mega Plumbing Company. I…read morewas told a new system was needed but If I decided to fix my issue instead it would be a couple thousand dollars and will not solve my issue. Adam was able to make the repair for a third of that and did not see the need to replace my heating system. He is highly skilled as well as honest. Plumbers Like Adam are Gold to ordinary citizens. Thank you so much and I appreciate the last minute hose faucet too. I highly recommend Edward's Plumbing Heating and AC out of Concord NH. Many Thanks ! Marc and Steph

I think that they've gone under. Been waiting 4+ months for a chimney cap and they don't answer…read morephone calls texts or emails. They owe me $225. Too bad, the guys doing the actual work seemed very competent. Approach with caution.

This company gave me terrible customer service. My flue cleaning was originally scheduled for…read moreDecember 15 between noon and 2:30 but was cancelled at 1:00pm as it was possible that the operatives were exposed to Covid 19 (fair enough). I was told that I would be a priority call and the service was subsequently rescheduled (and confirmed) for 2:00 - 4:30pm on January 5 (afternoon call is not priority in my view). No-one turned up so I left a voice mail at 4:30 on 01/05, asking what was going on. As no-one responded, I left another message at 6:00pm that evening. The call was returned a few minutes later but, in spite of my saying "hello" 3 times, all I could hear was people talking in the background, so I hung up. As of 2 days later, no-one from the company has contacted me. I guess they don't want my business, so they won't get it.