I took my Yukon to the attached car wash about two months ago. I'll admit, the car had been sitting for a few weeks, and was dusty. After completing the wash, I always dry the windows and chrome. While checking the car out, I noticed that it wasn't clean. I drove back around, intending to go through again, which is what they've always said to do if I wasn't satisfied. The gas station manager met me at the front of the line, and told me that my car was "too dirty" the first time, and that I would have to pay if I wanted to go through again. After a short discussion, I gave up and paid for another wash. I had a prepaid card for 10 washes, so after this fiasco I explained that I wanted a refund on the remaining washes. The manager replied no refunds, and that was that. Since then, I have been going every couple of weeks until I run out of prepaid washes. Every time, the guy rushes through the prewash, and doesn't get the car clean. Friday was my third trip through since the initial problem, and again they didn't get my car clean. These guys are in such a hurry, even though no one was behind me, that he paid little attention to the car as he did his prewash.
Bottom line, find another car wash, there are better ones than this one in town. These guys used to be good, now thanks to an unreasonable manager and a lackluster car wash attendant, my family will go somewhere else with our four cars. Might not matter much, it's just four cars, but hopefully someone will read this who has had poor service or rude treatment from the manager at this facility, and will spread the word.
Really, my car was "too dirty" for a car wash? Isn't that what the car wash is for? read more