This Shell station usually isn't busy and offers plenty of space, which is convenient. However,…read moreit's quite disappointing that most of the pumps don't seem to work with the Shell App. If you rely on the app for payment or rewards, be prepared that you might not be able to use it here

Absolutely appalled by the treatment I received here. The worker at the register was incredibly…read morerude, grumpy, and acted as though doing his job was a massive inconvenience. Zero customer service skills, rude greetings, and major attitude. I will definitely be taking my business elsewhere.

The man working the night shift Luke is a good guy. He was gonna sell me a lighter for three…read moredollars but then he saw that he had matches and he gave me those instead. I highly recommend it and their gas prices are not that bad for Palo Alto check them out Valero in Palo Alto off the El Camino

Dropped by to get gas but first I wanted to buy a drink I was so thirsty. As I entered inside I…read morequickly realized the man behind the counter couldn't be bothered.. with good laptop open watching a movie. So I grab a pellegrino and I realized I couldn't find my card. I went through my front seats and noticed my card had fallen through that space between the seat and console. I took no longer than a minute. I come back and "bob" is all flustered and clearly annoyed. He tells me "most people dole take five minutes to look for their card" .. what kind of service is this? So I couldn't find my card. Didn't take five minutes and even if I t did...needless to say, I didn't end up buying gas and I won't in the future. A business is not a business without customer service. This place did not. Not at 1:50pm on this Sunday April 27, 2025, Bob.

This was my first time applying for a lottery ticket and was super nervous, unfortunately I also…read moredidn't realize we were after hours for the ticket I was looking to apply for being open. The gentleman at the front was super polite and also explained to me how the specific ticket I was looking for. They also suggested another place to check that would be open turning a potential awkward situation into a very insightful one.

0 stars over charged me for drink! Watch out!! Double check or the guy working there charges extraread more

Went in on Friday for a smog on my Camry and Ravi was able to assist me and take care of my vehicle…read moredespite not having an appointment. Ravi took care of me and valued my time as a first time customer and got it done within 20 mins as he promised. Good and reasonable pricing for a smog. Other shops were charging $120 + for a simple smog.

These guys did my dirty and I would STAY AWAY AT ALL COSTS!!…read more They refused to recognize things on my vehicle in the past that have never functioned (after mentioning several times) or release my vehicle after receiving a competitors bid I have given Ravi and Kyle every chance to make it right. But $8,000+ latter I'm now having to file a small claims and go to BBB As a local I can assure you there are much better more honest mechanics in the area They lost my vehicle when I needed my equipment out of it. Items were missing/stolen. And even left my interior an oily mess Thanks guys...

Embarcadero Shell is the small gas station right off Hwy 101 as you exit to Embarcadero West. As…read moreyou exit and merge, this station will be on the right. I don't usually stop here because it's always crowded. But the other day it wasn't busy, so I stopped to gas up. The landscapers were there with their leaf blowers kicking up dust. Reg UL was posted at $4.69/gal. My Shell gas card gave me a 35 ct discount, so I paid $4.34/ gal. Oh well, that's not bad for a Shell station in Palo Alto that's next to a shopping plaza and freeway. There's no food mart. There have a small cashier booth with drink coolers lined up outside. If you want food/ drink/ coffee, go to the shopping plaza next door. If you want to go back to Hwy 101, it can be hard to make a left against all the traffic. It's probably easier to go around the block......R on Wildwood, R on Channing, then R on St Francis, and drive up to the traffic light to make a LEFT back to the freeway. FYI: The speed limit on Embarcadero West is 25 mph.

I went last night to fill up my thank and I spent 20$ with my card and they charged me 100$. I…read morealways pay with my card, but this the first time I get an issue like this, I I'll never go back to this place, would not recommend

Great location, right next to the freeway. The person who helped me at the counter was also SUPER…read morenice, which made me want to leave this review.

Quality of the gas is horrendous. $30 of gas will last you…read morejust one day! Going from epa to Santa Clara!

HE CHARGED ME 11 DOLLARS FOR A LIGHTER AND A DRINK i asked for a receipt he took too long to give…read moreme one as he was typing it up knowing that he overcharged me told him about it he said that's how' the prices are. last time i'm coming here

The lady who's name was Victoria was so rude and she looks don't like her job . Her costumer…read moreservice was so awful.

I needed some oil in my car. I called them and asked. The guy on the phone said come by and he will…read morehelp me. He came out looked at my car's oil level. He did tell me that he does not know what is the manufacturer recommended oil for my vehicle is, so I googled that info. After we got that info, he got the oil and poured it into the vehicle. He provided the funnel. Tested it again. Showed it to me. We decided to add another bottle. After all that work, he charged me for the oil. Now that is customer service! :-D

Very rude and hostile service. Stopped in for gas and air. When I asked for the air to be turned…read moreon, the owner, insisted on charging $1.50 for air, when I told him it's legally required to provide the air for free in California, he got hostile and rude and started raising his voice about how its not, and he has a sign he bought for $5 to say as much. When challenged on this, he got louder and more hostile.

This is a gas station that gets quite busy and the oil stations are fairly close to each other so…read moreit feels a little cramped if there are a bunch of cars here. Gas prices are competitive and this location is conveniently located right off the freeway exit. Seems ownership has changed where it's no longer a 76 though but called Palo Alto gas station.

No squeegees to wash your windshield anywhere to be found. I don't expect much these days from the…read moregas station but it's unbelievable to me that they were actually remove all the squeegees that used to be here.

Cheap gas, cold Slushies, eclectic staff (except for the b*tchy blond - story below), and a great…read morelocation. I've always loved stopping here except for this one time two weeks ago. I pulled in to fill up my lovely car, put the nozzle into the tank opening and started to pump. The gas pressure was so hard that the nozzle flew out of the opening of the gas tank and started spraying everywhere. Gas covered me, my dress, my hair, my shoes, inside of my car (the top was down), all over the outside of my car and spewed all over the ground. I picked up the nozzle and managed to get it back into the tank opening only to have it kick out again. Third try and I had to forcefully nurse the gas into the car. I was on my way to an event so I had no time to go home and shower. I moved my car to a parking space and got out to report the incident to the staff only be greeted by this b*tch asking if I was the one who sprayed gas all over the ground. I told her what happened and she started yelling at me saying it was my fault. I calmly explained that in my entire life I had never been assaulted before by a gas pump and that their gas pressure was clearly too high. It was not a pleasant exchange and, soaked with gas, late for my event and throughly upset, I left. I've been back since for Slushies, but will never buy gas here again. If you decide to take your chances with these vicious pumps, make sure you have time for a shower afterwards just in case.

Good god, $4.99 a gallon? I get it's Los Altos. Place down the street is $3.70. Wowread more