My fiance bought me a ring from Samuels and I went in to get it sized when I went to pick it up my…read morefiance noticed a flaw in the diamond he was told by the lady who helped him and sold him the diamond he purchased was flawless, so when we noticed a flaw he was upset we went and spoke with Jake and after all he helped us and solved our problem. We walked out of there more than satisfied. He gave us a beautiful diamond that is one step down from being flawless. We are new here to Cheyenne and found our jewelry store we will go to Samuels for all our jewelry needs. Thank you for making this experience wonderful

I usually go to Colorado for jewelry, but gave Samuels a chance one day. Since then, I have gone to…read morethese guys a few times. Between the service and the prices, I will never buy my jewelry anywhere else again. Jake the jeweler went above and beyond and picked out the perfect items for my wife and daughters.

The gentleman of this store is one of the most knowledgeable and professional jewelers that I have…read morehad the pleasure of dealing with. His work was superb in fixing a couple watches of mine and recently did some work on my wife's wedding ring. He welded her rings together and replaced a gem, and did a flawless cleaning. Whenever I have any repairs needed, or hear that a friend needs one, I will always suggest gentleman's fine work. Thank you sir!

If I could give 0 stars I would, I pawned my engagement ring after my divorce and they wrote me a…read morecheck and now my bank is in the negatives because there was no money for them to give me. ALWAYS LATE OPENING

I stop into this location each and every time I am in the Cheyenne area. It is family owned,…read moremanaged and priced. I adore the personal attention you get when you walk in the door. Liz is very accommodating and patient with all my questions. I enjoy that even though this is a small store, they have a little bit of everything; tools, guns, collectables, CD's, but I am always there for the jewelry. Liz will even "keep an eye out" for you if you are looking for something in particular.

Walked in with a warm welcome. This place had a lot of unique finds!! Thankful that we stopped in…read more I purchased myself a Black Hills silver ring as a souvenir. They had a 20% off jewelry sale today and the sweet woman boxed it all so beautifully; it just made my day.

Guess you have to catch these people on the right day…read more A little background, I sold 7.5 grams of gold ($3,300 spot price at the time) for $725. Not a bad rate on that so I came back with 10 grams a couple months later (again, $3,300 spot price), and the guy offers me $690 for it. $690 for 10 grams of gold is over 35% below today's spot price. That's not just a lowball offer; it borders on predatory, especially from a professional jeweler who should know better. And their response: "We regret that our offer did not align with your expectations. Our pricing is based on market and what we are willing to buy items for, and if you opt not to sell the item to us, you are free to sell it independently to any other interested party." For a business that advertises themselves as giving the best prices for gold, that seems dishonest. If I'd have known I was going to get lowballed, I wouldn't have wasted my time. Just be honest and say, "We're going to give you 35% below today's spot price." How you conduct business is important. How you treat people is important. Being crooks -- in time this business is going to pay for that. That is, if it hasn't already.

I just had my wedding ring fixed here. Not only was the service amazing, and the people so very…read moreattentive but the cost was reasonable I felt so good having them fix my ring , never worried a minute about it . My ring has never looked so good!! Thank you so much to the staff and jeweler who fixed my ring. And thanks to the pup for keeping me company

Unfortunately a worker here at Riddles ruined a once in a lifetime experience for me. I went in…read morewith my boyfriend to look at jewelry, unaware that he'd been in there a week before having already bought an engagement ring for me. The associate who had assisted him, came up to us and asked "Did she say yes?" I had no idea that he was planning to propose, and she ruined that surprise for me. Incredibly disappointed by this, and when I called to explain the situation, the assistant manager seemed to take it lightly and just said he'd talk to the team about that. So I wouldn't recommend this place if you'd actually like to surprise

What a friendly, clean store! Really loved it; Kira helped me pick out a great watch for my partner…read moreand was just the personification of professionalism, caring, poise, and customer service.

Very rude owner, not helpful and very arrogant. Doesn't listen and kept speaking over me and…read more interrupting. Definitely will not go back.

Called to ask a question and was told to be quiet and let him speak. Was not impressed. If he…read morewasn't interested in my business all he needed to say was no they weren't able to. Very unprofessional.

This is the real deal of the West! Great selection of western wear and upscale dress wear. Virgina…read morethe owner is amazing and has a real sense of style and what women are looking for. I love this place enough to drive all the way from Denver to shop her amazing store. Don't forget to check out the lower level of amazing sale deals. Coming up this weekend with mom and my BFF to see what we can score from her Brighton collection, very extensive and beautiful pieces. This is a #1 must do store in downtown Cheyenne, Wyoming. Janet and Judy from Brighton, Colorado!

Just discovered this store in downtown Cheyenne. It's a wonderful women's department store. A great…read moreselection of beautiful separates, dresses, handbags, and jewelry. Along with lovely western-influenced pieces. The staff is great; very helpful and friendly. Plan to visit every time I'm in Cheyenne!