Customer service and caring has been second to none. I was involved in an accident that seriously damaged my eyes and these folks could not have done more to accommodate and make me feel comfortable in a very traumatic situation. Dr.Wells and Albers both made follow up calls to check on how is was doing. If I could give them six stars I would. read more

Bad experience. Needed a second pair of glasses and expressly told them I only wanted to have lenses and frames that insurance covered. Ordered glasses with their assurances that they had checked with my insurance and had gotten pre approval. A month later I got a $200 bill in the mail. They told me they would make it right, but have been dragging their feet for most of a year now. Feels like bait and switch. Be careful! Bad review is my last resort. read more

I have been coming to Dr.Wells since I was a little girl. They have updated the building,it has a more modern feel to it. They also have an optical store close to the waiting area. I like how they made the rooms more private when doing pre testing to actual exam by the optometrist. I enjoy coming here for my annual eye exam. Staff members explain to customers how to optimize insurance coverage. Dr. Wells is a friendly and explained what he was looking for when we looked at the photos of my eyes. Coolest part seeing the inside of my eye. Also you can make your appointments online and get reminders by a phone message an I also received a text todat reminding me. Keep up the great service. read more

Same day appointment for an emergency, fantastic service, caring staff, excellent medical care. Highly recommend them for any of your eye care needs! read more

The Dr. - Dr. Albers, was fine. She did a good job. The problem I had was with the price. I felt penalized for using insurance - my insurance covered $80. for eye exam but was penalized over $60 for using insurance. A basic eye exam for a -1.25 patient was exorbitant!!! Never, has it been so much for such a basic service. I am scared to take my glasses in! What will replacement costs be??? read more

I would give them zero stars if I could. I've lived all over the world and have worn glasses/contacts for 20+ years. This is the WORST experience I have ever had. Here were my issues: I went in for a simple eye exam and updated prescription. The charged me $172 for a "Contact Fitting" (which unbeknownst to me would be $112 MORE than my insurance would cover). Most places charge this fee, but they price it fairly - so, that your insurance will cover it AND you can leave with contacts or glasses (spending the same amount). As it is...I was charged $172 so that a highly trained professional could watch me a put a contact into my eye. They do not include pupillary distance in your prescription....that's another charge, another appointment, another chance to get your in their store to sell you something. I think PD is a fairly normal component of a prescription - since folks need it to order glasses. I was passed around to about 3 different people - none of which actually ASKED me what I wanted. Sure, I'm interested in glasses. Sure I'm interested in contacts. I never said I was purchasing that day or how I was intending to use the allotted insurance coverage for either contacts/glasses. HOWEVER, when I checked out at the end of a ridiculously long eye exam, they had taken the liberty of "spending" that money for me...assuming that I was buying glasses from them. I had to go back and fix all of these assumptions - another 1hour on the phone with both them and my insurance company - all of that could have been avoided by just ASKING me what I wanted. They also let me put my $172 on a payment plan (since it was not outright in the budget....as it was unexpected and EXORBITANT). I was told I could. Even after paying the majority of the bill off in the next few weeks, I have been receiving brightly colored bills that threaten interest charges on my balance. First you overcharge and then you harass. I wanted a new prescription. That's it. I actively discourage people I know from using this place. I am all about local, but seriously folks, go to WalMart (and I hate WalMart). This place is everything that is wrong with local (good 'ol boy) business. It's a lovely facility and has lots of pretty things in the waiting room and office...AND they pass the cost of all that pretty decor onto you (the consumer) by charging exorbitant 'fees' and hiring a bunch of teenage girls to work the front desk/billing side of things (and by work, I mean screw it up and poorly communicate). DON'T GO HERE. SAVE YOUR MONEY, YOUR TIME, YOUR ENERGY, and YOUR BREATH. read more

I've had better service at cheap-o eyeglass stores in a mall. I called after the initial visit to provide my new contact number "for when my glasses come in." Approximately 2 weeks later, I called to check whether my glasses had arrived and they had. I ran over on my lunch and waited while a patient ahead of me was served at the "doctors'" counter. While waiting, 3 different personnel walked past without inquiring if I was being helped and I heard a dispute between two personnel about how the patient had been overcharged. When the patient left, the girl at the counter told me to "just go to optics." The lady over there rushed away without a word and another employee came sauntering out. I didn't want to be there any longer than necessary, so declined any adjustments but inquired when the glasses had arrived. They'd been there 2 days & she said "optics" had left a message. I asked which number they called and it was my old one. When I stated that I'd called to update my contact number, the employee looked at me with barely disguised disdain. When pressed, she said she assumed that "they" (at the front desk) must have put it in their computer and not told "optics." After a few more moments, I received a completely insincere "sorry." Although I can tell these glasses are too tight, I won't even go back there to get them adjusted and I am CERTAINLY not giving them my money ever again. Deplorable. read more

Highest prices in town with outdated and dirty-feeling equipment, and they didn't even get my glasses right. Two of the girls in the optical department have a bad attitude. I definitely will not give them another cent. Go ahead and Google them, you might learn a few other things, too! read more

Wednesday, while working in my shop a piece of hot metal gets in my eye. I'm in a fair amount of pain 5 or 6 on the 10 scale. I call the after hours hotline and the put me through to Josh LaHiff. He tells me that "they are all at a function (giving the impression that all 3 staff Dr's are at this event) he tells me that he can meet me at his office at or before 9pm. If he's to busy drinking in Colorado on a Wednesday evening, why not just pass me on to another office? So I thought I'd just wait the hour and a half or so. 9:15 rolls around and I call the page service no call back, 9:30 and another call to the service, again no call finally at 9:45 I call again this time they call back and put me through to his phone. I say Hello and i hear people parting in what I assume is a car next I hear and I quote "just rub whip cream all over yourself". The phone hangs up. Now I'm really pissed. Well the good doctor manages to get his shit together long enough to call me back. After more than a few choice words from myself, I can tell he's been drinking, he still bothers to ask if I want to meet him. Yea just what I want is a eye doctor that's had a few digging in my eye. Let alone driving back from Ft. Collins. I asked if he had a boss to witch he said no. Needless to say the Vision Clinic is now off my list of anyone I would use. Stay clear of so called Dr. Josh LaHiff. I fell sorry for his partners, my guess is they have no idea he is in Colorado parting when he's suppose to be on call and still willing to drink, drive, and work on eyes. Greg read more