After my last review, their consultant, Hasina called and went over my review and said she was very disturbed reading it. After explaining all our interactions, she was very understanding and took accountability and apologized for how the treatment went. More importantly the customer service part. She acknowledged that they have been working with the team to provide better customer support. She had called me the very next day after my review was posted. Fast forward today, I have been calling them for scheduling, asking general questions, insurance claims etc and they have been very responsive and professional. So Hassina, good job on taking the lead and providing the feedback. You have been very empathetic and helpful. I am giving 5 stars because you listened and paid attention to every detail and assured that my kid is in good hands. Thank you!! read more

I highly recommend this place 10/10!!! Especially the doctor and assistant, Albert! They have been so wonderful and I am beyond satisfied with my results! If you're thinking of getting your teeth straight this is the place to go! read more

Chiang Orthodontics - Straight teeth for the win! - Orthodontists Near Me - Sunnyvale, California

I've been going here since last April 2025 and my appointments have all been super quick and straight to the point. There haven't been any delays in the waiting room as every person gets called within 10 min of entering. The staff is friendly and they explain every part of what they're doing. I was very anxious about the teeth shaving but it was pain-free and quick, as everything else here. I recommended this place to one of my coworkers who broke her permanent retainer piece and she was very satisfied with their email response time. read more

Had an amazing experience with Albert and Dr, very happy with the results and amazing team!

Omg I love my results for my teeth!!! I had 4 teeth extracted and at first I was a little hesitant on the extraction but doctor Chiang explained to me how it can improve my profile. So I went ahead and did 4 teeth extraction. Doctor Chiang said my treatment would be 24-30 months because of the extraction but I finished my treatment in 18 months and the results are amazing !!! Highly recommended for anyone who needs braces. But just a heads up, they do get really busy and some times the wait can be long but I don't mind because I love this office ! Thank you doctor Chiang ! read more

Chiang Orthodontics - Orthodontists Near Me - Sunnyvale, California

Amazing Service, Super Welcoming. Best Experience with Chiang. Since the day i started my braces. They were always thoughtful and kind.

My son's dentist referred us to this clinic for treatment regarding crowded teeth. However, I have emailed but did not receive any response; I have also called at least five times, but no one answers. When someone does pick up, they put me on hold and then hang up. I have left voicemails as well, but no one has called me back. In my email, I mentioned that I'd prefer a Vietnamese translator or staff, but I can also speak English. I'm not sure why it has been so difficult to communicate, and making an appointment has been so challenging. read more

I love the results on both of my kids' teeth. The experience we've received has been really good. Dr. Chiang and staffs are knowledgeable and nice. Office is clean. I've referred 4 other kids here. Keep up the great service! Thank you for giving my kids beautiful smiles! read more

I had a great experience here. Very nice and helpful. Very flexible when I needed to change appointments. Loved the ability to schedule on Saturday's. Overall, would recommend. read more

I brought my daughter here for an Ortho consult. The office is really nice, the staff was extremely helpful and welcoming. I had an overall great experience and the biller broke everything down for me and was helpful and detailed about everything. Would totally recommend this place to everyone. read more

I walked in 2 years ago with my teeth really bad, and I was recommended to come to here to get Invisalign and they have done a really good job. read more

I had an amazing experience at Chiang Orthodontics. From the moment I walked in, the staff was friendly, welcoming, and super professional. Dr. Chiang is incredibly knowledgeable and takes the time to explain everything clearly, which made me feel comfortable and confident in my treatment. The office is clean, organized, and runs efficiently, and the whole environment feels positive and supportive. You can tell they genuinely care about their patients and the quality of their work. I highly recommend Chiang Orthodontics to anyone looking for great orthodontic care! read more

Ive had a great experience with both of my children. From the moment we arrived, the staff was welcoming, professional, and great with kids. The office is clean, modern, and very family-friendly. My son already finished treatment and my daughter is currently still in treatment. So far we are happy how all is going. Will definitley recommend! read more

Kindly and friendly Always Very busy with the patients Newest technology equipment Clean office read more

I brought my daughter here when she was a young teen to get braces, and when I saw how quickly her teeth had started to straighten and improve, I wanted to get braces for myself as well. I had mostly straight teeth on top, and one very crooked tooth below. The crooked tooth was near the front, and it had spun almost sideways. I did not like the looks of this, and was wondering if braces could also improve my overall smile. I figured since I really only wanted one tooth fixed, essentially, this might be an easy job. How wrong I was! Dr. Chiang recommended braces on all my teeth (I'm sure this recommendation was based solely on his making more money), and when putting in spacers, one could not be put in due to how tight my 2 back teeth were, so he took a grinder and created a space (I ended up with 2 cavities in those 2 teeth as a result). After installing braces and going to him for a year, the braces he installed created a huge open bite....yes, I could no longer close my teeth together in the front, forget about eating a sandwich. My teeth were much worse a year later than they were when I went to him initially, I used to have straight upper teeth, and a closed bite, so he messed me up pretty good. But that's not all folks....we ended up moving to Oregon from Calif and when I went to an orthodontist in my new city, I asked for my x-rays and pictures to be transferred to me. Reply? They had "lost" my original x-rays and pictures. They only had the latest ones....huh? I guess they knew my results were worse not better, and lied....I mean, who "loses" medical records like that? Luckily I had "before" pics and x-rays from a different dentist I had gone to before this one. The new orthodontist I went to out here, told me he would not attempt to take me on, as the braces had done more harm then good. Not only was I now with an open bite, the crooked tooth on bottom was not even straightened, but I also had developed 7 cavities total throughout my mouth! After 30 years of zero cavities, his messing with my teeth created gaps that food would get stuck in which caused this many cavities. I was told to take all the braces off, and just let the teeth go back to their original state. Sadly, my bite has never fully closed, I've had to get several fillings, and that one rogue crooked tooth is still crooked. Its been over 4 years since this ordeal started. Buyer beware if you are thinking of coming here as an adult. I wish I had never come to this orthodontist, or ever gotten braces. read more

Never sign anything they gave you. They will file a claim to your insurance and max out everything without your agreement before the service has even started yet. read more

3 years later.... i just got my braces taken off two weeks ago!!! after years of not knowing how far along i was on getting my braces off (initial consultation said 2.5 years), i told in september 2022 that i was getting my braces off soon in the next 2-3 visits!! being 30 when i got them, it was not easy... was off to a rocky start in the beginning of 2020 due to the pandemic- it was so unknown if i was gonna get anywhere with my teeth. then was a bit easier when appointments were more consistent and frequent. wearing masks during my brace face phase helped me out immensely lol. during the 3 years, i had the following done: 4 premolar teeth extracted, a spring was put on a tooth that was behind the rest of my teeth, lots of power chains throughout the months, and around august 2022 i had to wear one rubberband on one side for about a month. ive probably broken 3-4 ceramic brackets during my treatment. got one bracket replaced with a metal because that particular area kept breaking. not too shabby! when i was told in sept that i was getting my braces off, they slowly weened me off. my molar bands were taken off first in one visit. then the next time i came in they took off my braces!!!! it really was a trip getting them off, i probably stared at my teeth for hours the next few days. i now have the clear plastic retainers and was told to wear them full time (off when im drinking or eating of course). check up appointment post braces will be in may 2023!! tldr; i am so happy with my teeth. the office does get busy but the staff is friendly and accommodating. they really try their best and put in some effort i went to 3 other offices for consultations and went with dr chiang based on price and the option of wearing clear ceramic braces on BOTH top and bottom teeth. read more

We have never had a chance to see Dr. Chiang because the staff MESSED IT UP TWICE for our appointments. We scheduled the first appointment last December on the phone, and when we got there, they said there's no record for our appt. So we had to reschedule the second one. We live far away and have to drive 1hr to see the doctor. We then booked the second appt which is one month later. Today we went to the office on time, but they were delayed. After filling with a long form and waiting for additional 30 mins, a lady suddenly told us we won't see Dr. Chiang because he's out of town. And we will see a temporary doctor. We're very unhappy because in our appt we clearly mentioned we want to do Orthodontics by Dr.Chiang. If Dr. Chiang is not available, why nobody called us to reschedule? Then the lady said: We think the new patients may want to see the other doctor, not necessarily needs to be Dr. Chiang. Seriously? The info clearly mentions Dr.Chiang owns the clinic and he's the only doctor. So who will come here and expect to see another doctor? And since we already told the staff, the app is about Orthodontics which require 1-2 years process, what's the point to see a doctor who only stay here in several days, especially we clearly mentioned we want to see Dr. Chiang. Ironically, the staff don't even think about calling us to let us know? What makes the staff think they can make the decision for me, that I can just see the other doctor, WITHOUT ASKING ME???? The staff has a one-month timeframe to call me and reschedule, but nobody even thinks about doing it. And no one thinks about telling me before asking me to fill out the form and let us wait for another 30 mins? I never see a clinic being so disrespectful to patients. I would never come to this place because the staffs are so irresponsible and unprofessional. == Dr. Chiang emailed me in the next morning to apologize. But he thought we decided to leave is due to the assistant and the covering doctor not speaking Mandarin. In fact, we have no idea if the other doctor can speak Mandarin and that's not related to our complaints at all. Apparently his staff didn't even tell him the truth. I think Dr. Chiang is very nice person but the staff are not reliable. read more

Dr. Chiang is an exceptional not only as a professional in his field also as a human. After working with me for over a year on my braces I stopped his office without an appointment. It was urgent for me to see him. He was there for me. Thank you Dr. Chang and all your crew. You achieve an excellence for customer care. read more

Dr. Chiang is professional with excellent service. His staff are super nice and helpful, I was looking for a good dental place for invisilign and saw that this office have very nice review so I gave it a try. It turn out to be great!The consultation was straightforward with reasonable price. The office look nice,clean, with fast service. Highly recommended! read more

Dr. Chiang is the best of the best. I was a patient of his when he still worked at a different practice. Dr Chiang decided to get his own practice and I brought my brother to his office. He is hands-down one of the best doctors that I have met. Him and his staff are very punctual nice friendly and overachiever. Here are my brothers before and after. read more

Dr. Chiang is the best! My son is a patient of his and he is very informative and nice!

This place is awesome. Staff are really friendly very knowledgeable. Plus I always get a call back within hours... Not days.. One thing a really like is they are open on Sundays. They did a great job putting my daughters braces on.. And it was quick. Clean facility. Thank you guys read more

Dr. Chiang is super nice and hes always there to answer/explain any questions or concerns that you might have. I ask tons of questions and the doctor and nurse were all really nice and willing to spend time. The front desk ladies were super nice too. I had a reschedule once and the front lady was really nice and accommodate my schedule. My only negative experience was that one of the older assistant was a bit rough when I was there to take photos if my teeth prior to the braces. I told her that the plastic wrap is scratching my gum and she said "just bear with it, you want pretty teeth right?" I haven't seen her there since then but everyone else is super nice and professional. read more

Dr. Chiang is a great doctors he listens to your needs, he is a very thorough doctor. He knows what he's doing he uses the best quality material. I had my braces on for a year and a half and my teeth are straighter than I could ever ask for. Thank you Dr. Chiang. The staff is amazing as well they are all very professional. I had my brother-in-law sister and my brother going to Dr. Chiang I highly recommend him read more

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The new place is quite nice with big waiting area compared to the old one. The downside is there is no privacy between patients during check up. A simple curtain would really help to have your privacy. read more

Friendly and informative staff, clean office, and Dr. Chiang is very hands on with his patients.

Wonderful Dentist, and the staffs are very friendly and helpful. I highly recommend Dr Chiang. read more

Chiang Orthodontics - Orthodontists Near Me - Sunnyvale, California

Yes, the Dr. is nice, but in a very passive way. The office space is nice but not enough chairs. It's awkward standing or people standing, they have a whole empty wall for more seating and it's not being utilized. They over book so you are waiting at least a half hour or more. THE STAFF..... NOT friendly at all. There are a couple who are ok, but they are not always there. They don't greet the kids or their parents. I really dislike going there. Also, it's like a drive through ortho. Could have went to western dental if that's the case. The dr barely looks at you. When I had braces the dr was the one who did the most. This dr goes down the row and the unfriendly staff does the work, but it's not the best. Had to go back a few times because things were not done properly. Why all the 5 stars you ask? Well they use to do a reward system and if you gave 5 stars on yelp it would earn you some coins. Don't be bamboozled like I was. Had people been honest on here instead of greedy for coins I probably would not have came here. The process has been really slow. My child has had braces on for over a year and not much, and I'm not exaggerating here, not much has changed. If this place is going to serve more Peds then they should have staff that can communicate or work with the pediatric population. read more

Dr. Chiang is super nice, gentle, kind. I highly recommend him and his team. I'm getting my teeth straightan with Invisiline . I accidentally reviewed a different Dr. Chiang in San Carlos but I meant Dr. CHIANG FROM SUNNYVALE. his pricing is reasonable and excellent customer service. Highly recommend, Go, Go, Go read more

Small waiting area. They book pts to close in time slots, that the waiting area is always full of ppl. They only have about 6 chairs in the waiting area. It's always stressful walking in and seeing pts either standing or seating. They definitely need to invest in a bigger waiting room or not book pts to close together. Other than the waiting room being small and always full. The staff and Dr are friendly :) read more

I was always nervous about wearing braces, but Chiang Orthodontist was an amazing experience to start with. I am really happy with their doctors and staff; they are all friendly and does a perfect job. My appointments are according to my ease and you do not have to wait that long. I will suggest this place to everyone who are thinking of getting their braces for the first time! read more

Like others have said, they overbook and the staff is often extremely late. However, their service other than that is really great.

I love Dr.chiang and his staff. My daughter has been coming here often for her braces and her teeth have dramatically changed for the better. We are always seen immediately and out there door in 20 min. They have a clean and convenient new office. I would definitely reccomend. Receptionist is very kind and always calls to remind us. Doctor always answers phone even in the evening. read more

Wonderful Orthodontist. We were referred by our dentist and he took our son the same day! He is very aware of his patients needs. The front desk is amazing! read more

very bad customer service, called several times and left message in couple days regarding patient concern, they don't answer the phone, doesn't call back in time either read more

Higher quality treatment and the doctor explains the process well. One time my teeth experienced lots of pain and it's very easy to set an emergency appointment with Dr. Chiang to fix that. read more

I'm not good patient for dentist, I know it very well. That's was my biggest problem . My dentist needs to get OSCAR after my operation actually )) . But when I'm there feel at home now , all the nurses care you like your family members. Nice and professional workers! Especially thanks for Fariba(nurse) read more

I have two sibling with braces here, if your looking for good prices I recommend this place. It's small and comfortable. Nice staff and the waiting is really short good communication and times available. They pick up all my calls and answers all my question read more

Dr Chiang is fantastic with my 8 year old and all the work that needs to be done. He's methodical, patient, and consistent. He also is always there when we need him. Including an emergency visit when the office was closed for a brace extraction when my son did a face plant! Excellent office staff and professional dental techs. Love this office. Highly recommend. read more