Went in to try and obtain a small screw for my cuckoo clock music box. Politely asked and immediately was dealt multiple defensive answers. To me it felt like I was taking away business from them in trying to fix my clock instead of them charging me $195 per hour to fix it for me. Nope, I do not recommend this place and I will go somewhere else next time. read more

I brought my old small electric table clock in today to see if it could be fixed to run again. The store employee oiled the clock, and when briefly plugged in it ran. the charge was $35. When I arrived home, the clock no longer ran when plugged in. I called the store and was told I could receive a $35 credit on the $350 next cost of fixing the clock. The clock has sentimental value to me, however the original cost of the clock was less than $10 long ago. I recommend asking the repair price before the repair work is done. I paid the $35 and would have been satisfied if the clock continued to work, but I would not have agreed to the initial $35 repair cost if known before the 2 minute repair and I won't be returning For the next $350 repair. read more

Good service, bought a cubs clock for the wall for Christmas gift and well liked by receiver

Fixed my clock quickly. I know I can count on them for further assistance with my grandmother clock

I eventually received a refund, from a very understanding manager from another Chicago Clock location, after bringing my clock to Elgin clock repair company to have the movement replaced. They advised that my movement did not appear to have been refurbished and was over oiled. Maybe they had it so long that they mistakenly thought it was repaired. I appreciate the female manager for reaching out to and rectifying. I do plan to use them to clean my Grandfather clock in the future and see if this was just a fluke. I had always been very happy with them before this incident and am confident tat they can regain my trust. Sorry for the late update. Ended up having a surgery in between posting this and the last update. read more

Chicago Clock Company - From Elgin clock company after I picked up my allegedly re conditioned clock from Chicago clock - Watches Near Me - Orland Park, Illinois

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I brought in a specially made clock for my wife to present to her for her birthday. I wanted the clock to move counterclockwise and that's exactly what these guys did for me! I've called plenty of places to see if it could be done, but no other clock place wanted to mess with it. After speaking with Jay, he was ready to take on the task - without any problems. Not only did he do it, but he also made it look better. Without mention, the customer service is excellent! They are very patient, friendly, and attentive to what I wanted. I'm definitely going back! When you go in to see these guys, definitely ask for Jay. read more

very good service and fair pricing. I will be back with a mantel clock for them to complete maintenance on to restore proper service.

I own a Welby 400-day anniversary clock on which the suspension spring (holding the weight) had snapped. I'm quite handy, so I dismantled the clock, saw that the spring had snapped, and decided to call the Chicago Clock Company in Orland Park to see if they carried the spring. The person that answered the phone was very dismissive and rude, simply stating that I would need to bring the clock in "for an estimate". No question as to what clock I had or what thickness of spring I needed. I can buy the spring online for $2.50, but wanted to bring my business to a local merchant. So much for that. I won't give Chicago Clock my "time" ever again. read more

Great service. Had a battery changed out while I waited, very efficient at a reasonable price. Also had a 60+ year old keepsake watch reconditioned. Once again, they did an excellent job. read more

Dear mister clock my girl friend has a small grand father clock and one day it stopped the internal guts stopped and it won't wind can it be fixed or do I have to replace it she loves the little thing I tried to purchase new guts be the price was out of sight do you sell new or used mechanism I really love to fix it for her please reply to monk020917@yahoo.com read more

This was my first time here and definitely became a loyal customer. About 7 or 8 years ago, I received an Invicta watch from my cousin. Since then, I've been procrastinating on getting it sized to the point where the battery died. After resizing it (thanks to a coworker of mine), I searched Yelp for a good watch repair shop and found this place and thought to give them a try based off of their positive reviews. Upon walking in, I was greeted with a welcome smile and they took my watch in the back to work on it. There's a plethora of various clocks to view while I was waiting from old grand Dad clocks to modern ones. They told me that my dead battery actually leaked but they still attempt to replace it. After everything was said and done (and a leaking dead battery), they told me it was able to be replaced and they set it correctly and everything. The price was reasonable and low compared to other watch repair shops as well. If you are in the need of a watch or clock repair, definitely try them out. You will not be disappointed! read more

Chicago Clock Company - Watches Near Me - Orland Park, Illinois

What a total nightmare. Just wanted 2 identical watch's batteries replaced. Dropped off and followed up so many times, only to have it take 8 months and cost $18 each battery. Wore the watches 1 time rite away and they were both dead in 3 months! read more

Overhauled ships clock died a slow death after a year and a half of constant issues.

I brought in 2 watches; one to get batteries replaced and other to replace a screw. I didn't even think the latter could be fixed! The repairs were done super fast even though I came at a busy time and even got a first time customer discount. It was done so fast I can't even believe the gentleman had time to set my watch to the correct time. Very impressed with this place. read more

Speedy watch repair and very polite and knowledgeable staff. I was in and out in less than 5 minutes

This is a response to an inaccurate reply by the owner to my last post. First the clock is NOT WORKING. The owner replied that the clock was working and the moon dial was not. This is not true both are not working. SHE WAS CORRECT THAT THEY DO NOT STAND (warranty) BEHIND THEIR WORK. Second the worker did offer that the clock could be reconditioned, BUT that this clock was working very well and probably wouldn't need it for a long time!?! He mentioned specifics about our clock to indicate that it was in pretty good shapel The owner and worker are not on the same page and have not got their stories straight. They should talk to each other. The owner should check the facts and the technician should tell the truth. THE FACTS ARE THEY HAVEN'T STOOD BEHIND THEIR WORK AND THE WORK WAS NOT DONE CORRECTLY. read more

I went back to try with the watches again and got both watches fixed. Suzan is an amazing conversationalist and timepiece connoisseur. The guy in the back seemed pretty aloof but maybe he was just busy. Either way. I'll post an update later to tell you how the batteries hold out. read more

Chicago Clock Company - Good as new - Watches Near Me - Orland Park, Illinois

Although the web site says "unmatched customer service" I'm not sure why they haven't responded to the message I had sent their customer service via their web site more than a week ago (And also followed up with another message several days later in case the first one fell through the cracks.) I had made a purchase and asked for some help, since no user manual is included in the box with the watch and the instructions to obtain it from the manufacturer's web site don't work. It would have been a smoother customer experience if the store would have set the watch's time and date when purchased. However since that didn't happen, it would have helped save me quite a bit of time if some response was provided to smooth out the outdated instructions for obtaining a user manual, without having to spend a lot of time unsuccessfully trying to get the user manual on-line based on the code on the back of the watch or without having to make a number of phone calls. The disjointed process for getting the user manual is Seiko's fault, but I wish Chicago Clock would have been more responsive when asking for their help. read more

Professional and courteous. Family owned business since 1917 I believe. I got my watch serviced here and links removed. The gentleman helping me was nothing but professional. I will be coming back here for my other watches. Hard to find a dedicated watch/clock store these days. read more

I needed to get a new battery for a watch, and a new band since the old had worn out. I found Chicago Clock Company on Yelp and was glad I did! I walked in and was greeted warmly. They took the watch back to replace the battery, and while I was waiting we looked at watch bands. I have a large wrist and I can rarely find extra long bands. They had a nice selection and I got what I wanted. They installed the band as well as replacing the battery. Very personable and professional service. read more

I wanted a new watch band installed on my Seiko SKX0013K2. I've heard this is not an easy swap on this watch. With the watch almost new, I wanted professional service. That's what I got. I called first and was kindly encouraged to come right by. Parking could not have been easier. I was warmly greeted and the work on my watch was immediately initiated. While I enjoyed a chit-chat with Susan, my watch (with the new band) was quickly delivered. While I expected to size the watch band to my very particular configurations when I got home, they insured that it fit perfectly before I left. With pricing so fair that I would be ashamed to ask for a Senior Citizen discount and coupled with the excellent and friendly professional service...I'll definitely be back. read more

Great service. I brought my broken fossil watch in yesterday and it was fixed while i waited. In less than 10 minutes. Thanks

Very satisfied with service I received from ChicagoClock Orland Park. Reasonable charge, explained details of clock. Made suggestions for clock. read more

A large variety of wall clocks, grandfather clocks, desk clocks and sports clocks. Prices aren't cheap, but these are quality timepieces! Still, you should be able to find something under $50 if you can't find the "right" clock anywhere else. read more

It took almost a month to get them out to my house for a grandfather clock evaluation. But it's because they're super busy--nobody does this work anymore. The gentleman who came was excellent. Explained everything super clearly and carefully cleaned and repairs the clock on site! For the price I paid ($100), I was very happy with what I got. Wish the women who did the scheduling had somewhat better customer service skills, but I think they're just overworked. Spoke to a different repairman over the phone than the one who came out. Both seriously seemed to know their stuff! You can trust them with your family heirloom. I'm glad I did and I love having a woking grandfather clock. read more

I came here to have the batteries change on two of our watches. The owners was very pleasant and the service was quick and reasonable. They also have a beautiful collection of grandfather clocks. read more

Speaking to the woman at the counter, I told her I want this rust removed. I never told her to fix moving parts because the watch just needed a battery. Try again. Horrible customer service and yes I still feel like I was swindled and I will never be back to your store. read more

Great service and very knowledgeable. The pricing is also very reasonable. They are my watch shop from now on. Thank you

Best place to get batteries replaced and clocks and watches fixed for a great price and GREAT people to talk to and will be honest with you. I first went to Chicago Clock Company because my watch wasn't working right after I had a new battery replaced at another place. Initially, I thought they would need to fix it and I was asking to see how much to fix it. They not only found out that it was the wrong battery put in from the other place but they put a new, correct size, battery in for a discounted price. I eventually needed a piece replaced and they fixed it quickly and the 8 year old watch actually looks like it's brand new again! Since then I have been taking all of my watches, as well as two of my father's pocket watches and had batteries replaced and fixed two of the watches for a great price that was cheaper than other places I asked. Jason actually helped me pick out a different clock and did an exchange from the one I originally bought (it was for another person and they had one like the one I picked) and the clock is amazing and the best part is that you don't hear the ticking of the second hand moving. Each time I have gone in I have spoken with Susan, Jason and even Larry and they were all very helpful and it made my experience so pleasant which is another reason why I keep going back. read more

My family and I have been going to the Chicago Clock Co. for many years. They are always very friendly and helpful. We have been buying clocks from them as gifts and also taking our clocks in to them when they need to be repaired. They are always very knowledgeable and professional. We would never consider going anywhere else. Thank you. read more

I have been going to Chicago clock for watch service for many years.. Larry and Susan are beyond friendly and super helpful ! Plus it is a great place to get a gift who doesn't love a watch or clock for a gift Thanks read more

Excellent service, I was so upset that the watch I had impulsively purchased at a jewelry show from an out of state jeweler, had stopped working. Susan and Larry were so kind and Larry had it working in fifteen minutes! Very professional, friendly and affordable. read more

It seems to me that my experience with them today is a dream. I had a tight strap in my Jacob & Co Epic II. I put in my watchmaker's hands a new rubber $ 450 value. My watch was damaged, the rubber was curled on one side. The service was not executed at all. My old rubber was also shortened. The watch is not suitable for use at the moment. At home I saw the bolts were turned backward. Watch value $ 23000. I have photographic documentation because I am a collector. Tomorrow's watch along with rubber goes to expertise for jacob & co for NYC. Currently I have destroyed 2 rubber and badly folded watch. Instead of apologizing, the owner called the Police. I'm going to take them to court. He will also make a case to the BBB. I do not advise any repairs there. It also deals with consumer freud. You will also show photographic documentation. Please note that one part of the old strip was also cut off for what? read more

If your not sure what clock you would like, the kind, knowledgeable folks at Chicago Clock Company will certainly point you in the right direction. The products are fine art works that you may not find anywhere else. More importantly than that is the service you'll receive and expert advise from the master clock repair tech (Bob) who has an extensive background of clocks from turn of the century to present. If your looking for repair, this is the only person I would trust with an heirloom or a a timepiece that is priceless to you. This is the only store I need to shop at for that specific need. read more