Went in based off a recommendation from the Plainfield Mama's group because I needed some jewelry…read morelooked at to see if it was real or not because my mom had passed and all the ladies there were super nice and helpful! They helped separate the good jewelry from the costume jewelry and gave me quotes on the good stuff if I wanted to sell it. I am taking it into consideration.

Great service and prices. Had our wedding rings resized and cleaned. Amazing results.read more

I brought my old small electric table clock in today to see if it could be fixed to run again. The…read morestore employee oiled the clock, and when briefly plugged in it ran. the charge was $35. When I arrived home, the clock no longer ran when plugged in. I called the store and was told I could receive a $35 credit on the $350 next cost of fixing the clock. The clock has sentimental value to me, however the original cost of the clock was less than $10 long ago. I recommend asking the repair price before the repair work is done. I paid the $35 and would have been satisfied if the clock continued to work, but I would not have agreed to the initial $35 repair cost if known before the 2 minute repair and I won't be returning For the next $350 repair.

Went in to try and obtain a small screw for my cuckoo clock music box. Politely asked and…read moreimmediately was dealt multiple defensive answers. To me it felt like I was taking away business from them in trying to fix my clock instead of them charging me $195 per hour to fix it for me. Nope, I do not recommend this place and I will go somewhere else next time.

Took two watches to get batteries replaced. They charge me one price and a few days later when I…read moresaw my credit card statement there was a higher charge. Make sure you get a receipt.

I was very worried about taking my two rings anywhere to be repaired. One was my grandmother…read morewedding ring & the other was my ring with my kids birthstones. Both irreplaceable & both 14 carat gold. The young man assured me he would take great care of these & gave me a amazing price to resolder & enlarge both rings. I just picked them up & I still can't find where the cuts were. I had to cut them off my finger for surgery & it was devastating for me to have to do this. I Can't thank this jeweler enough for taking such great care & amazing service. I would highly recommend them to anyone. Thank you

I have had several watch batteries replaced. My husband had his grandmother's watch refurbished…read morehere (50+ year old watch). Everything we have done has been done with perfection. Love this place and the fact that it has been around for a long time. They are efficient, friendly and fun to work with.

Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

This store has been here for years. Overall, I came here to actually shop around for watches and…read moreupgrade my fashion. There's always someone working here. Great variety of attractive brands and models at fair prices. Solid location to check out.

After attempting to get a watch battery replaced at numerous jewelry stores, I was referred to…read moreDakota Watch Company in the Joliet Mall. The clerk who helped me was knowledgeable, friendly, and extremely helpful. She replaced the battery in short order, and "pressurized" the watch so it is water resistant. I was very pleased with the service, and the outcome. The clerk was Icssayana. Thank you for the great service.

FYI to anyone looking to sell your jewelry to them, specifically diamonds. They offered me half of…read morewhat 2 other jewelers offered. Totally untrustworthy.

Took my wedding ring set in 6 months ago for a complete overhaul, paid $800. Six months later a…read morediamond fell out and they wouldn't stand behind it. Do not take you jewelry hear for repair!!!!!!

I had jewelry repaired, ring and bracelet resized and earrings cleaned... all expertly done. I also…read moreneeded a new neck chain for my son's wedding. The owner went downtown to pickup the length and link size I wanted.

Had a religious medal fixed and it was a fair price. Job was completed when promised and I was very…read morepleased.

I finally did what I've been meaning to do for a long time-I brought 3 of my Casio G-Shock watches…read moreinto the Watch Stop for battery replacement. The gentleman franchisee, or manager (I'm not sure which) was a nice guy, but he looked at each watch and declared that it would cost around $40 each for the replacement. These watches are roughly $100 new, so the calculus failed. I looked up the operation on YouTube, found some appropriate videos, and performed the task myself. $3.99 for each battery, and roughly 10 minutes of my time per watch. The watch Stop probably could have done it in 3 minutes-nice profit margin. They're good as new. When in doubt, look it up on YouTube!

She needs help to run the shop I stopped by to have a battery changed and after waiting 30 min in…read moreline and (I'm being generous) I had to leave because she had to talk to one customer as if though they were in a coffee shop and no one else was in line, I understand customer service is a priority but when you have a customer who thinks the only person in line is them then you have to cut it short, there were 4 people behind that customer waiting and she could care less you could see the frustration on the customers waiting faces , my suggestion is to have that customer step aside and take care of the others waiting and then talk with someone!

Theresa is wonderful. I am a longtime satisfied customer. She just repaired and cleaned my 60+…read moreyear old wedding ring. Very good job and reasonable price. Make Newstar Jewelers your 1st and always choice for your jewelry needs. Jan

My wife and I love everything about this small Joliet jewelry store. Shop small, keep local…read morebusiness thriving...

We were visiting a friend in the suburbs and decided to check out a nearby jewelry store before we…read moreheaded back to the city. We went into the store not really having anything particular in mind, but just wanted to peruse the different options to see what kind of jewelry pieces best fit me since I don't typically wear any jewelry. Brad, the store manager, made us feel welcomed the first moment we walked in! He really took the time to walk us through different options and did not pressure us like many other jewelry stores did. He was really sweet and you can tell that he really cared about what he did and wanted to make sure that every customer was comfortable and happy with their purchase. Overall, I had a wonderful experience here! Even though it is far from where we live, I wouldn't mind making a trip out here if I ever get jewelry again!

Went in and I was helped pleasantly. I went in looking for 1 Movado watch, but was advised that the…read morewatch I saw on Amazon may be a fake since Movado didn't have it on their website. I was pleased that the sales woman took her time time to offer her advice. Everyone was nice in the store. They all made sure I was helped. I chose a beautiful watch and they even knocked the price down some. They cleaned my rings & earrings too. I'd definitely go back there to shop.