My Marriott hotel,with a booked suite has the pool closed for the entire week we are staying there. Ugh!! Asked Marriott customer service if the Naperville hotel would accommodate us with concierge floor since we are giving up the suite. Wow Want to know what they offered????? Wait for it.... $20.00 more a night but we were not allowed to use the lounge on the concierge floor. Just INSULTED a Marriott card member,& Marriott rewards member. Customer care line, should be renamed Customer INSULT line. Maybe we should rethink our choice of hotels!!! read more

The food was not as extensive as our last visit due to COVID-19. They had breakfast items that you could take out. Dinner in the bar area but no fresh vegetable options. The waitress was pleasant and attentive. The beds were great as usual and the room was quiet. The room was nicely decorated, furniture, pictures and statue were noted. We were able to get a room with a bathtub and also had a refrigerator. Fountain in the front of the hotel. Did not see a bellman this time. The prices fluctuate a lot for this hotel, so we stayed elsewhere for the return part of the trip. read more

I recently used the Chicago Naperville Marriott to stay the night after attending a group party at the nearby Top Golf. The hotel is conveniently located off the I-88 tollway with quick access to I-355 and I-294 tollways. Parking was plentiful despite a wedding and a reunion being hosted during my stay. If you are on business around Naperville, it's a convenient location. The room was neat and maintained. I typically prefer Courtyards, but I was happy with the room in general. We did get a room near the elevator, there is no noise actuation from the hallway, so I'd suggest finding a room at the ends of the hallway. My first impression of the staff wasn't great as they seemed overwhelmed by the wedding occurring when we arrived. Later, I ordered some food from the bar and the service was a bit on the slow side. Overall, I was happy with my stay and would use the hotel again if I'm doing business in the area. I leave on one really positive note. My group from Top Golf came to the hotel after our event and had drinks in the lobby. The bartender, Sam, was extraordinary. If you have a chance to meet him, ask him about his personal off-menu concoction called the Jolly Rancher. read more

Sorry, but this is all you get. Reservations made 4 months ago. 2 rooms, This week I receive an offer to upgrade to an executive suite for $30.00. OK I'm in. The morning of my arrival I am asked to checkin on line with my mobile app. OK, so I take advantage, what time will you foe arriving, 1:00pm GREAT everything is confirmed. Upon arrival at 1:30pm, no rooms are ready, we have no suite available until 5:00pm. No rooms on the same floor either. Great, so everything you have confirmed you can't take care of. WHY AM I STAYING HERE? read more

I just wanted to give a shout out to the Naperville Marriott for graciously allowing what felt like 100+ people... High School Seniors and their parents... to escape the torrential downpour of rain to take Prom pictures last Saturday night. It was chaotic and crazy, but Joseph and his staff were very accommodating and friendly as we all took pictures and the kids exchanged flowers. Thank you for being willing to help the community with nothing to gain in return. We really do appreciate it and the pictures turned out beautiful! read more

Never have I ever had a worse experience just trying to make a reservation. Marriott has an obnoxious system with a third party company. If I weren't staying for a wedding, I would stay somewhere else. Because the wedding party has reserved a block of rooms, I had to make sure I talked to someone directly at the hotel, but twice I was reconnected to the national number. The communication and run around was terrible. One manager never called back, two other supervisors were apologetic but offered no compensation for my lost and wasted time. In the end, I spent almost 3 hours over 3 days talking to 12 people to make a room reservation. read more

The restaurant itself is fairly nice and the staff is professional. The restaurant on the other hand is terrible. I had the breakfast buffet, which was I my opinion worst than the food served in the army. The hot food was all served fairly cold, while the selection of typical breakfast items was established extremely limited. Also it was a major event just to ask for a glass of water. Again stay at the hotel, but eat somewhere else. read more

Check in was great--in fact, I arrived at 9am and they had a room ready, which was a welcome surprise given my early flight in. The room was spotless. I was very impressed with the "green" nature of the hotel - specifically, the keycard-activated device that controls the power supply to the room. I also saw a number of recycling bins throughout the facility, including a can right in my room. The bed was very comfortable; and, the shower was roomy enough even for a tall lady like myself. The breakfast buffet was reasonably priced, hot, fresh, and provided plenty of options. I also loved the fruit-flavored water and complementary cranberry, white chocolate chip cookies. And, as a coffee lover, I appreciated the Starbucks right in the lobby. I wouldn't recommend the hotel if you're focused on downtown Chicago; however, if you have business or friends/family west of the city, this is the place for you. I would definitely considering staying at the Chicago Marriott Naperville again! read more

Chicago Marriott Naperville - Very cool "green" feature - a keycard-activated device that controls the room's power supply - Hotels Near Me - Naperville, Illinois

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Several family members stayed here over the Christmas holiday. The rooms were big and cozy, the beds were very comfy. The Starbucks store was an added surprise. The staff was extremely attentive, like a well oiled machine! Thank you to everyone at the Marriott who made our Christmas so special. read more

I debated whether to give this hotel four stars or the three I ended up deciding upon. Lots of positives but some negatives, overall being that it is more money and I had higher expectations so knocked it down a bit. Positives: The gym is huge and one of the better hotel ones I've seen, kept very clean as well. The parking lot is huge and free which is nice. The hotel bar is nice and sprawling with lots of places to sit to eat or lounge around. The bartenders/servers were all great and they have tons of beer specials and nice options on tap you wouldn't normally see at a hotel bar. Stick to beer though as the liquor prices looked very high. The food was also better than expected and too outrageously priced. The location was great right off the highway but still quiet in the rooms. A nice complex of stuff basically within walking distance, as well as the main strip of Naperville a short couple miles away. The concierge lounge had one of the better food selections I've seen with tons of options, no free alcohol but make up for it with the apps and desserts. Basically a full meal with all the options. Breakfast as well. The wifi was the by I've ever had at a hotel with no problems anywhere, even the back of the sprawling parking lot weirdly, as well as no interruptions during peak hours even when streaming Netflix on HD. Negatives: They didn't do much of an upgrade for platinum and the rooms are quite small. The bathroom is painfully small. Like hit the shower door with the other one, NY studio apt small. Plus the faucet is burning, literally, hot in he sink and shower. You would think you would want that in Chicago but it was difficult to even bring it down to scalding. Wifi has a high cost for non gold/platinum members but that is pretty standard now with the full service hotels of any brand. The room I had was near some service area and they were loud pretty early around 7:30 AM and even knocked, presumably for housekeeping around then. Price is the biggest problem since there are tons of marriotts within miles for cheaper with bigger rooms. More of a business hotel I imagine but it does seem nice for banquets and company meetings and such. Now that I'm writing all of this I suppose with just price and room size being the problem, perhaps it was my expectations. Because most everything was well done at this hotel. So I think I will bump it up to four stars. read more

I've stayed here twice (for a week each time), and it was great both visits. I got a king bed and had a huge corner room with big windows and nice white duvets (i.e., not the busy polyester, multi-colored patterns). It's a clean hotel with a nice, fairly recently renovated lobby. The lobby can get noisy on the weekends at night because they seem to have wedding parties or work groups, but I always enjoyed the activity. Only issue I've ever had is that the bathroom, while nicely done, is a little small with a narrow shower. Otherwise, it's been great. read more

The staff do a great job in making you feel welcome. I stay here often. Bridgett at the front desk made dinner recommendations and a reservation at a great restaurant in Naperville which was perfect. Other nice restaurants within walking distance of the hotel include a Morton's as well as other fun places. Night security, a Starbucks open at 6 am.....the rooms are larger than most hotels, clean and well presented. Close to Wheaton College, right off 88, great location. Look forward to my next stay. Recommended this hotel to my sister and she loved it too. Free parking is a nice bonus vs. downtown where we can pay up to $ 50 per night for parking. The breakfast buffet is good to OK....chef prepared omelets nicely done (veggies only), oatmeal, etc... bar snacks and drinks are good with lots of TVs to watch sports on in the lounge area. Bell service is well done, on time, helpful. A great choice for this area..... read more

0 stars for a musty and dirty room. Upon opening the door, the room stank!!! There was no toilet paper, towels, and the mattress did not have sheets on it. It was soaked in blood. I have never been so disgusted in my life! I will never return and feel the need to let everyone know not to stay here. No satisfaction from the hotel itself when reporting these findings. read more

This past weekend we had a large group of friends and relatives stay here since it was near the venue where my daughter was getting married. We had a cocktail party between the ceremony and reception and a breakfast the next day. Both were very successful. The staff was very accommodating and the food was delicious. Also, it was very easy working with Veronicain setting up everything. A great place! read more

First: the fire alarm went off TWICE during our three-day stay, once at 4:45 a.m. and once at 4:45 p.m. Second: they were really rude when I asked about it. No, they didn't know why it happened (the second time). They were quite offended I was upset - -didn't even offer a token apology. Staff was also really rude when I asked them to stop talking LOUDLY in the hallway outside my room after midnight! "I work at the front desk" I was informed. Umm, isn't that a reason you should be quiet??? Not a license to disturb your guests?? Similarly, the housekeeping staff yell to each other from the hallway to the rooms they are cleaning first thing in the morning. The doors are paper-thin, of course (but nonetheless slam loudly). Starbucks in the lobby is understaffed; there's a line 30 people long in the morning. The HVAC makes a very loud thumping noise when it cycles on and off, as if someone is knocking on your door. Between that and the fire alarms (which are ear-piercingly loud) it is pretty much impossible to get a good night's sleep. The white duvet covers are the beds were stained. Lastly, there is literally nowhere to go within walking distance for anything; it's just a desert of office parks. That's obvious from the map, but I was surprised to see it had a halfway decent "walkability" score, which is not deserved. All in all, as the title indicates, this was a truly terrible hotel. read more

Stayed here after a long day of meetings and a longer night dinner and drinks. Rooms are ok, nothing overly special, better than your typical Holiday Inn. My room rate was great, 119- king, end of the hallway, in the new section. Helpful front desk, made the reservation late. I was still able to get a non smoking. If you are stuck in the burbs, not a bad place to stay. read more

I think this is a brand new hotel? Not sure, but what a nice property. Platinum for 7 years , so I definitely have enough experience to compare. Besides the "newness," this hotel greatly exceeded my expectation in service. Forgot to send a FedEx? No problem, they'll take care of it. Need toiletries that you left at home? No problem, they'll take care of it. Restaurant recommendations? No problem. There is always someone in the lobby or entrance waiting to say "hi," "good morning," or "have a good night" to you. How pleasant. I especially enjoy the bar area and work space available for relaxing, working or socializing. Can't wait to go back. read more

Rooms are new and nice, but the staff and sound proofing is awful. Anyone near a room can hear almost everything you're doing or saying. Just take a stroll around the really long halls and you'll see. My family was having some drinks and talking in our room and had "Frank" from security come and tell us to be quiet. If we didn't they were going to kick us out and we were there for my brother's wedding! We honestly weren't loud and besides that we were there in a wedding block, but they didn't put any of the rooms next to each other.... This hotel suffers from poor planning whether it be by staff or the people that constructed the place. read more

stayed at this place a few times now. After my first stay I would have rated it 5 stars! It is a brand new great modern day business stay for hotel snobs like me. However, after my most recent stay, my opinion has changed. My first stay had a large room with a big window. It was very clean and the staff was absent , just like I like. My latest stay was a little different. My room was about 2/3 the size of the first room, I don't know if I had a suite or what the first time, but my expectations were higher. Also, the cleaning crew was sub par. There were dirt footprints on the floor. Also, the room was COVERED in hair! I don't know if a person stayed here on the abominamal snow man stayed here. Hair on the floor, in the sink, in my bed yuck!!! I would give it another chance because it is newer and nice. Clean it up Marriott. read more

Very swank decor, plus It's all newly renovated. Spent $100 for overnight stay. I have stayed in worse places for that price. Would come back again for sure. read more

Stayed here for a wedding that I attended at the Danada House. Check in and check out staff were wonderful. Based on the description of the room, I was expecting a robe, which there was none. I was disappointed since I didn't bring one from home! I also was looking for "coffee service" - couldn't find that. I didn't know if it was in the room or in the lobby. The bar in the lobby area looked nice and lively. I ordered a bloody mary, and was pretty bad. It had an odd, spicy, flavor. Maybe it was just tomato juice,vodka, and hot sauce?? Would NOT order it again and they need to improve on that one. All in all, great stay. read more

This was an absolutely gorgeous hotel! This isn't quite the lap of luxury but it almost feels like it! The rooms are clean, updated, and comfortable. The lobby is luxurious, comfortable and spacious. Plus, the staff was friendly an courteous. We stayed here to go to a wedding, and were also granted the opportunity to have an amazing continental breakfast here as well. The omelet station was to die for! The hotel is also right off Rt 34 where you can do plenty of shopping, particularly if you need some last-minute toiletries. All-in-all a great hotel for the price, and was a great place for meeting some family. If I was ever in the area, I would stay again. read more

This is by far the worst hotel I have ever been to, and I have been to a lot of hotels. The front desk people have no idea what is going on. We had a wedding with over 20 rooms. None of the where even next to each other or on the same floor. They have everybody being loud and walking threw the halls. They also had the fire alarm go off at 3:30 in the morning and all the hotel guest had to leave the hotel. Out of the all the hotels in the area skip this one. It is terrible, they don't care about you, and none of the staff members are helpful. Never even at the front desk half the time! read more

Great room and great service! Especially from Kenneth. He was great!!!

We got an absolutely enormous room with 2 king size beds. Had no idea that was in possible. Internet was free but kinda week, TV was small and old school. Room decor needed an update, and the tub didn't drain properly. Staff was nice and accommodated a late checkout. Overall pretty decent. read more

I'm not sure what all the complaints are about. I'm not a big luxury type of girl, but i don't like messes and I could care less about the "best" customer service in the world. So sensibly speaking, it's a nice stay. On priceline you can bid on it, and I got it for 40 bucks. It's right off the highway and it's free parking. For me it's alway just a night stay, so I guess it can depend on what you are looking for. read more

I'm original review is below and My second visit to this property left me with much the same impression as the first, but it seems they are working out some of the bugs. The concierge lounge had plenty of food this time around and one of the managers informed me that they are working on a solution for the light and noise penetration into the rooms. He mentioned that it will be a while but they are starting on the second floor and working their way up. Unfortunately, I was on the seventh floor and still had to battle the light and noise. I do hope they solve the issues because this is a perfect location and the front desk and concierge lounge staff are as good as it gets. -------------- My first impression of this property was extremely positive. It's clean and the staff was friendly and professional. I've stayed in premium properties that should take lessons on how to treat guests from the staff at this hotel. On checking in as a Platinum guest I was pleasantly surprised that this propert offers BOTH bonus points and an amenity. Unfortunately, it was all downhill from there. The King room was cramped with barely enough space between the bed and desk to squeeze by the chair. The shower is small and there's no way to reach the controls from outside the shower guaranteeing a brief cold shower to wake you up. To top it off, anemic water flow made showering a chore. Even worse is the combination of a tiny foyer in the room with a high cut door allowing an unacceptable amount of light and noise to intrude from the hallway. The small foyer results in the light being directly visible from the bed. A towel in front of the door solved for the light, but not the noise. The half used bottle of shampoo and lotion are either an inexcusable oversight or taking eco-friendly a few steps too far. The concierge lounge is well fitted and the little bit of food I did get was excellent. Unfortunately they ran out of food and did not replenish both nights of my stay. For "Plan B" I visited the restaurant for dinner and my disappointment continued. The crab cakes were 100% crab - with no filler - but were overcooked on the outside, still cold in the center, and completely lacking in flavor. 20 minutes after I ordered a slab of ribs, the waiter apologized to me, told me he was embarrassed - and asked what I had orderd. Another 20 minutes later I finally got my meal. I managed to tear my way through three bones, but they were tough to the point of being inedible. The mac and cheese side was mediocre at best - and I didnt even bother to try the swiss chard. The waiter did offer an apology and a free desert - which I declined because by that time all I wanted was some peace and quiet and a good night's sleep. Unfortunately, I'd have had to check into another hotel for the peace and quiet part. The staff at this hotel are friendly beyond my expectations. It's a shame that the execution resulted in such a poor experience. read more

Excellent Marriott. Nice staff, big spacious living room area in lobby, fantastic full-service Starbucjs with a great staff (Linnell, Nikki!). Shuttles to nearby locations: movies, downtown Naperville, restaurants. Walking distance to plenty of nice restaurants. Clean. read more

Nice place for the Wedding expo! Also looks pretty clean and classy!

Very accommodating staff!! I went here for an educational conference and they gave me a room to pump in. I'm a breastfeeding mama, and it can be stressful to travel to unfamiliar places because there is always the worry of where I will pump. I was expecting them to tell me to use the family restroom, but they allowed me to use a hotel room during my lunch break. They went above and beyond to make me feel comfortable, and it was very much appreciated!! read more

I've stayed here a few times now and there are pros and cons as with everything. While its not the most amazing Marriot you'll stay at I do think its one of the better options in Naperville. The pros include decent room service, great TVs with embedded Netflix, a nice pool, good bar and decent gym. Additionally Seamless orders are allowed and come directly to the room after notifying the front desk - which subtly adds to the food options. Cons are that it's not really walking distance from much, mobile check in with the digital key doesn't work and if you request amenities through the app they don't show up. The beds are ok and the bathrooms are small. There isn't any coffee in the room but breakfast is provided downstairs. The rates are really cheap here so that's also a plus. Will continue to stay at this hotel, hopefully the mobile check-in is improved. A few tips on room service: the Sonoma Merlot at $9 is good...the Seven Deadly Sins Zinfindel was not. The cheese and meat board is excellent with really diverse cheeses and actually served on a wood board. The season chicken was ok and they don't have a lot of desserts. read more

Have stayed here for business and weddings. Everyone I know ends up booking here when they are on business in Naperville. The room was nicer than your average Holiday Inn. Staff was friendly and responsive. Leave for breakfast. The banquet and events areas are appropriately spaced from the guests' areas. read more

Stayed on business. Excellent hotel with nice lobby. Decent bar and restaurant. Rooms were comfortable and bed was like home. Great water pressure and temp in shower. Spent time in lounge lobby area that was very comfortable. Internet access cost $$ was only drawback. Would strongly recommend staying here. read more

Nice hotel, but totally out of control with the large crowds that come in. The second floor hallway was a zoo the night we were there (9/24/16). Very loud, drinking in the hallway, swearing. We called security at one in the morning, and they came up, told people to take the party downstairs and then left. At two, we called again and security arrived and was a bit tougher, but left too soon and the noise continued. At 3:15 we called again and then finally got some sleep after that. Tough night. Maybe it's better during the week, but I certainly wouldn't stay there again on a Saturday night! read more

The hotel staff were great. Especially the Shuttle service staff, Mark and Sean. They were friendly and helpful with our tourist needs. They even looked up show times on their computer to help us plan our day in the city. I would definitely come back! read more

Fantastic stay. Professional and courteous staff. Shuttle, barista, concierge and especially the lounge!!! Sam and Clarie we amazing. Traveled for business and would recommend to all of my associates. read more

We stayed here for a wedding and we were impressed. Real glasses instead of the plastic flimsy ones. The bed was super comfortable. I didnt like that there was no exhaust fan in the bathroom. The room was comfortable and sophisticated. Room service was nice. Very big place. Nice staff. Room was clean. read more

I recently hosted a group for business at this hotel. We booked a block of rooms through their sales department months in advance. Most of the group checked in without incident but the last 8 - 10 that checked in were advised that, although we had reservations for their room (confirmation numbers were given), they were out of rooms and they would have to share rooms or they would have the shuttle take them to a property 10 miles away. I checked in late after a business dinner - around 10pm - and was offered the same options. That is when I found out how they had treated my guests (we all worked for the same company) who had traveled in from all over the country. I have traveled for business for 30 years and never encountered such utter disregard for customers by a hotel. Book here at your own risk. read more

Awesome staff at this location! Conference rooms were fantastic for our event of +350 people. Whenever we had questions or concerns, staff were available immediately! Staff throughout the day were continuously asking if we needed help with anything! Amy was awesome to work with!! Thanks for being so accommodating to all of our conference members! read more

Today, I attended a conference at this hotel and as a nursing mother, I requested a space to pump. The staff couldn't have been nicer or more accommodating. They provided me with a gorgeous room to use all day. I can't tell you what a difference it made in my day to have a clean private space for pumping along with a secure place to keep all of my supplies and the milk so I wasn't lugging my huge bag to the sessions. I was so impressed by the staff and their customer service and couldn't be more grateful. Thank you so much, Chicago Marriott of Naperville! read more