Cancel

    Open app

    Search

    Chicago Marriott Northwest

    2.9 (73 reviews)
    Open Open 24 hours
    Updated over 3 months ago

    Services - Chicago Marriott Northwest

    Hotels

    Venue rental

    Chicago Marriott Northwest Photos

    Recommended Reviews - Chicago Marriott Northwest

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Groovy hotel lobby, very comfy chill vibes OuiOui
    Cheri Y.

    We had a lovely stay here. We LOVE this hotel! The lobby is very neat with super cool comfy furniture you can chill & hang out in. The fountain gives off Zen trickling water sounds that adds to the natural vibes & cozy atmosphere. BOMB. Service was super friendly & helpful there is even a Starbucks in the lobby. The only issue we had with this hotel was the horrific old green carpet in our room. Our king room & king bed was super comfy, the room spacious, the bath updated & super clean, however, the green carpet just ruined it for us. Not sexy at all. Needs to be replaced ASAP. Would LOVE to stay here again, and again and again, soon as y'all replace the commercial office "Christmas green" carpet. So outdated worn & fugly it should be a crime. Let us know when the rooms fugly carpets have been updated to this century. We would LOVE to return. OuiOui. Recommend.

    NiNi F.

    I like the upgrades they have completed. There's no longer carpet in the rooms. Let's be honest that's not very sanitary. Overall the hotel was clean. Staff was friendly. My only complaints are no microwave in the rooms and the bar is only open when the restaurant is open and only a hr after the restaurant closes.

    Siobhan D.

    I pay a bit more for a Marriott, versus grabbing a standard 3-star option on Hotwire, but it is worth it as Marriotts tend to be consistently solid properties with friendly, attentive staff. Clean rooms, free parking, great beds, awesome showers. And a pool! I got in some laps after work and enjoyed my swim in the indoor pool, which was a good size for a hotel pool. Alex, at the front desk, was helpful and welcoming. Great stay. I'd definitely stay here again.

    What a sh!thole; just continues to go downhill. Shower was completely clogged to the point where it became a bathtub and overflowed. I called front desk and they said they'd have maintenance take care of it. Fast forward to next morning's shower... and absolutely nothing had been done. Hotel is going through some sort of renovation; but for some idiotic, God forsaken reason work is being done at night when people are trying to sleep! If it wasn't for its proximity to my office and that I'm usually loyal to Marriott, I'd probably never stay at this cesspool again.

    Lynda S.

    It was beyond anything I've been subjected to in the past. My group was made to stay overnight after an issue with our United flight. We were given this hotel as a choice for our overnight and we chose it because it stated that the hotel had airport shuttle service. We went to the waiting area and then called the hotel to have them send the shuttle for our group of ten. I was told that the shuttle wouldn't be running that evening and when I inquired to why, I was told it was none of my business and then hung up on. So we got 2 taxis - I to the tune of $150 each (one way). We get to your hotel and begin the check in process. Mr. Doligosa and Ms. Okada were assisting us along with another staff member who wasn't wearing a name tag - but I recognized her voice from the phone when I had called about the shuttle. I then inquired as to the time the shuttle starts in the am, and I'm then told again won't have shuttle service. I asked why and was told it was none of my business. I get it, there are staffing shortages everywhere - but the level of rudeness was taken up a notch by this employee. My colleague then tells your employee that there is no reason to be condescending to us. To which we get even nastier comments. I asked what her name is and she refuses to tell me. Then I ask the manager on duty (Ms. Okada) and she also refuses to tell me your employee's name. So I snapped a photo for when I write to the general manager - to which I'm told I'm not allowed to do. I never would have taken the photo if she would have just told me who she was. I was appalled that we were treated so poorly and that other 2 members of the management team allowed it to happen. I will NEVER stay at this establishment again - and I will never recommend it to anyone else I encounter.

    Items found in our room

    See all

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    16 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Susie Q.
    0
    509
    108

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of A. T.
    1
    39
    38

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Stacie H.
    197
    22
    23

    10 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of John S.
    0
    29
    37

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rich G.
    125
    12
    4

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    17 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of a w.
    20
    1215
    1278

    21 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of A M.
    0
    310
    177

    12 years ago

    Great service from the moment you walk in. The entire staff goes out of their way to make feel welcome.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Nak N.
    15
    37
    2

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    18 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ken T.
    18
    6
    0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Room was clean and comfortable, bathroom looked recently upgraded. Staff were efficient and courteous. Wouldn't hesitate to stay again.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    16 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    19 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 2 of 2

    Ask the Community - Chicago Marriott Northwest

    Review Highlights - Chicago Marriott Northwest

    I attended a business meeting at this location which is right next to the expressway and the Sealy offices (good visual landmark).

    Mentioned in 2 reviews

    Read more highlights

    Country Inn & Suites by Radisson, Hoffman Estates, IL - Stained comforter

    Country Inn & Suites by Radisson, Hoffman Estates, IL

    (29 reviews)

    "Mr. Patrick was great at check-in, and Miss Farba was fantastic as well. Our room was super clean…read moreand smelled amazing. The entire staff was super helpful and happy to assist with anything we needed, from check-in to getting extra towels for the pool. The morning breakfast was awesome -- they had a homemade waffle machine, scrambled eggs, country potatoes, sausage, and a huge spread with coffee, milk, orange juice, apple juice, cereals, bagels, toast, English muffins, cream cheese, and peanut butter. So many great choices. Definitely a must-stay!"

    We stayed at this location for a Park 'n Fly. There was a complicated process for confirming the…read moreshuttle, which we did not know we had not done, since the hotel was confirmed. We were told that the shuttle driver had to come in on his day off, so we did tip him well ($20). On the ride to the airport, he told us that there was a cabal of undocumented people living at the airport. We had our doubts, but we said nothing, as we just wanted to get to the airport and make our flight. We had the same driver when we returned home--and he asked us if we saw said undocumented people. We said, no, there was no such thing at the airport. He said something like "Aha--they are hiding behind a black curtain." This was a lot of crazy--and xenophobia for a ride that we were paying for. And sadly, this should have clued us in to the rest of the experience. We stayed at the hotel at the end of our trip. While the lobby looked clean and well appointed, the rest of the hotel was not. The hallways were dirty with trash, one could obtain a contact high is you breathed deeply enough, and the toilet was malfunctioning. If I could give it negative stars, I would. As a third generation American, the xenophobia alone was enough, but the god-awful condition of the property surprises me that it is still in business. Do yourself a favor--stay about anywhere else.

    Hawthorn Suites By Wyndham Hoffman Estates - Guest room

    Hawthorn Suites By Wyndham Hoffman Estates

    (25 reviews)

    $$

    For a 1 night stay, this place wasn't too bad but I wouldn't have stayed here if it was more than a…read morenight. The staff is incredibly rude and not one that we encountered was friendly/nice. The room was okay, I like that there was a whole kitchen area and living room separated from the bedroom. The kitchen has a whole fridge, stove, microwave, dishwasher so I was surprised to see that when walking in bc usually hotels only have a mini fridge and that's about it. There was 2 TVs one in the bedroom and one out in the living room which was nice. The bathroom is very outdated. The bed was pretty comfy and they had black out shades which I appreciate.

    Do not stay here! This place needs major cleaning and new staff, ASAP. As soon as you walk into…read morethe hotel, you smell the odor of a wet dog. I don't know why. I thought maybe it was just our room, but no. The whole hallway smelled musty and like animal urine. It might have something to do with them allowing pets to stay in the hotel. Another thing that happened as soon as we stepped into our room was that the air conditioner's cover broke off. We went to set the temp and boom, it just fell. We intended to notify the front desk in the morning, but the experience of the rest of our stay made us realize that nothing would really be done about it. We asked for a first floor room and they gave us one with a roll in shower, meaning that there is nothing separating the shower from the rest of the bathroom. The whole floor gets wet and guess what? Yes, you got that right! The whole bathroom ALSO smelled like wet dog (or dog urine, take your pick), from the start of our stay till the end. It made the rest of the room reek as well. Staff and house keeping was pretty much nonexistent. They advertise that light house keeping will be done every day, i.e. they'll clean bathrooms, change garbage etc., none of which was done for us. After house keeping was a no show, I called the front desk three times and requested that they please send someone. We were out of towels and the bathroom smelled god awful. We had already settled in with all our stuff, so we didn't ask for a new room. I figured a good cleaning would make the bathroom smell go away, but house keeping never showed up. After my third call, they finally sent someone and all she did was bring new towels. I had to ask her to clean up the rest of the bathroom and change garbage bags, which was embarrassing. I shouldn't have to ask, they're supposed to do that without being requested! No other hotel that I have stayed at ever gave us this issue. This place may be cheap but it's not worth it for any price!

    Chicago Marriott Northwest - hotels - Updated June 2026

    Loading...
    Loading...
    Loading...