Came here looking to try out a shoe I saw online. Glad that it was there as indicated in the…read morewebsite. Store is clean and well organized.

I was about to leave the store empty handed after an unsuccessful search for the work shoes I…read morewanted when a store associate pointed me in the right direction. Thanks to Melissa, I found the most comfortable pair of non-slip shoes I've ever worn. It really means a lot to me because I work on my feet constantly and have a lot of discomfort from my previous pair of shoes. My days of being tortured by uncomfortable shoes are over thanks to Melissa.

Von Maur - this place is great. The sales lady helped me find the exact shirt I needed Quickly…read more These people have always been great to me. I will continue to be a customer. Thanks Von Maur.

If Yorktown is a 5 then Charlestowne is a 6++. Reminiscent of Marshall Fields in its prime. A…read moregenteel department store with elegant ambiance. More affordable than Saks Stiff Avenue & Needless-Markups, pricier than heretic Macy's or Kohl's. Since I haven't stepped foot in Oak Brook's Nordstrom in decades, perhaps equivalent? Salespeople are more friendly and helpful than pushy or judgmental. In February, was delighted to find a good selection of lingerie for a bridal shower trousseau--unsure if that depth is kept year-round or strictly due to Valentines. As far as the unkind review regarding the assortment: being well dressed will never go out of fashion; however, if you are looking for something trendy, you may have to shop elsewhere. Adeiu.

I've been to the store a couple of times recently, and while I usually love the selection, I…read morenoticed the stock seemed pretty similar both times. It's baseball season, right? I was hoping to see some new gear maybe some different bats, gloves, or apparel. I know things can be tricky with inventory, but thought I'd mention it. Also, any chance you could look into the escalator? It seems to be out of order pretty often. Just wondering if there's a plan to get it fixed

I have been visiting this location for more than 6 years and my experience has always been…read moredelightful. Today I purchased a North Face backpack for my flight tomorrow to India. Customer Service is friendly and prices are fair.

First time shopping here and it was a success! With the friends and family 30% off how could I not…read morestop by and take a look? Their selection is very limited and they didn't carry the style of black heel boots I wanted but I did find a pair of brown that I fell in love with and with the 30% off they roughly come out to about $45, not bad for a pair of boots. As I'm checking out I can't find the coupon, but was able to pull it up on my phone so they honored it than I go looking for my CC, no where to be found! Well, turns out I left it in my sweater the night before. Lucky for me the one associate placed it on hold overnight, although it was against policy. So the sunsets then rises. I get to work and look in my purse, where the heck is my wallet? Yep, on my bed where I was putting my CC back into but never placed it back in my purse. I called FF to let them know I had forgot my wallet and it was okay if they couldn't hold my shoes any longer, but Max, being the great guy he is said it wasn't a problem and left it on-hold over night again for me! Okay so 2 days later on the third day I made it in and my beautiful Tiara Fergalicious boots were waiting for me! They're extremely warm with the fur layer on the inside and quite comfortable.

They are very consistently unhelpful and do not follow corporate policy per corporate.read more

Hire more staff & have separate line for returns! I waited 25 minutes to return an item. After…read morereturning, I planned to shop but refused to stand in line again. Completed survey, manager called and all she could do was apologize. Customer service is the reason stores and malls are closing!

Great selection! Lines can be long, but move quickly…read more One thing about this location is the parking lot tends to be packed. Watch out for people speeding through the lot and aggressive drivers.

Great deals and nice selections on shoes, clothing and other accessories for the whole family…read more Different sales each week. Easy to maneuver throughout the store. Very clean and organized. Alant and Bryan were very helpful and provide great customer service. Both team members made my return transitions quick and easy. Hopefully, this location can continue to keep up the 5 Star Review.

I have a room collection in my house where I collect shoes. Last time I saw my friend wearing Nike…read moreshoes. It was so cool and pretty. I asked her where she bought it and she gave me this location. It was far from my place so I asked my brother if he could drive me there. At first he declined it but when I said I would treat him with one pair of shoes he happily agreed. He also loves shoes. He has a lot more shoes than mine. We came here this morning. And I'm glad that we are only here since I hate crowded places. Some staff assisted us. I found shoes that my friend was wearing. I purchased it. While my brother took so long to choose a pair of shoes. I'm glad that he found one. I highly recommend this place to you.

I ordered some shoes online during a sale. They didn't fit correctly. This wasn't too surprising,…read moresince different shoe companies are sized differently. So I took the pair here. In about ten minutes, Brian had checked the fit, found a pair that fit properly, processed all the paperwork, and had a new pair on its way to my house. Friendly, professional, and efficient.

The location on this place is great from the perspective that you do not have to walk into a mall…read more Just drive up to the parking lot and walk right in. I bought my first pair of AEs last Sunday and only time will tell if it was worth spending twice as much as compared to a pair of Rockports. But you are definitely paying for higher quality, along with the fact that they are made in the USA. So when you factor in US costs for manufacturing, the prices make sense. I am not a high roller and the AE employee did not make me feel out of place which is a plus. I recommend coming in with a list (refer to AE website) of the models you would like to try as they will not have every model in stock. All in all, it was good experience.

Amazing selection, but you have to pick through! Which I personally hate! And if you hate it, this…read moreis the wrong place for you. This is the perfect place for my mom. She lovessssssssss Last Chance! We went yesterday so she can look for a coat. While she was looking for coats, I went to the shoe section. The shoe section is easier to pick through so that's why I went to that section. I actually did find some Sam Edelman Birkenstock sandals, which were beautiful. They were originally $150 but you guys had them on sale for $25. SCORE!!!!! My mom found me a bcbgmaxazria faux shearling coat that was originally almost $400 for $52! Double SCORE!!!! I LOVE a good bargain!!!!! My mom bought a coat and some shoes too that will reduce substantially as well. My mom thought she lost her Nordstrom card so she called Nordstrom so they can put a hold on her account but forgot by the time we were in line, she remembered it. Ebony got customer service on the phone for my mom and my mom was able to unblock her card and get a new card sent! Ebony also thoroughly explained the procedures of when you don't physically have your Nordstrom card to my mom and I. She was very patient kind and extremely helpful!!!!!!!! Ebony gave award winning customer service! You betta work Ebony!!!!!! P.S.... why did you guys reduce your Designer clothes, sunglasses and shoes section??

If you're coming to this place expecting a typical Nordstrom experience, you're in the wrong place…read more This is where Nordstrom, Nordstrom Rack returns and overstock go for their absolute final markdown, and it is a treasure hunt adventure! Everything is sold "as-is" and all sales are final. A lot of the items are returns so you should check for stains, holes or broken zippers before checking out. Overall, if you are patient, get adrenaline rushes for some chaos, you can come out of here with some good designer finds.

This store is one of the best shoes stores I've been. The service was excellent, you don't have…read morepeople hounding to make a sale. When you walk in they have very great and reasonable selections for shoes new and certified pre owned. If your a shoe collector I highly recommend checking them out. You won't be disappointed at all.

Ordered a supreme fitted cap from Jeff, thru snap. Here it is 2wks later n I still haven't…read morereceived. I've mssgd him, erik n Ayman multiple times n know one responds. I know their extremely busy during the holidays n go thru alot of inventory. But if u can't get the item to a payed customer n won't respond, says alot about their customer service. BUYER BEWARE, u may never get the item u payed for

I'm sure the Skechers Corporation couldn't care less, but I just bought my last pair because the…read morequality has deteriorated over the years. Let me say that I had Skechers shoes for many years without any negative issues. On January 7, 2026 I bought 2 pairs of Slip Ins at a Skecher Outlet in Downers Grove, IL. Because of the winter weather and snow, I didn't wear either of them for a couple weeks. So, I am guessing that I wore only 1 pair maybe 6 times, and mostly indoors. I noticed that on the front of one shoe the black color on the trim was peeling off. So, today, February 18, 2026, I brought them to the same location I bought them thinking they would honor a replacement because it was only 6 weeks since they were purchased. I was told "sorry, but that is a case of normal wear". Normal wear for several weeks, mostly indoors? My years old Skecher shoes never peeled once and are still going strong after years of wear. So, obviously the more popular a company gets, the less quality goes in and the price goes up. Beware of buying from an Outlet store, even if they tell you that there is no difference in the quality between a main store and an Outlet store. Update on 3-3-2026 - So, this is how Skechers investigates any issues you may have with your shoe purchase. As opposed to having a store manager investigate the situation, I was told to send both shoes to their investigation department in California. Of course the packaging and shipping fees are on the customer. Don't forget the tracking number they will need. Once they receive the shoes, one of two things will happen. If after the investigation they believe there is an issue with their workmanship, they will send a replacement. If the style is no longer available, you can pick one of equal value or they will select one for you. If they believe that it is normal wear (in my case after only 6 weeks and only several times wearing them), they will NOT return the shoes. So, you are not only out of a pair of shoes, you are out over $80.00 which is what was paid for the shoes. What a racket and I wonder how many people will take the chance, especially when the store manager already told me it is normal wear. Because of the ridiculous investigation method, I went from 2 stars down to 1 ... but it should be none.

Unfortunately, Skechers no longer carries the shoe my companion has been wearing for years, which…read morewas particular my comfortable for them. After a couple of tries ordering new shoes online without success, it seemed best to go in person to return the second pair of shoes and try on shoes at the store in hopes of getting new shoes that would work without all the back-and-forth. The employees were friendly. Luckily, there weren't many other people in the store at the time we were there. One employee was especially helpful; I was here with someone with mobility issues and the employee was able to identify some types of shoes that might work well, in particular pointing out that some of the shoes we had been looking at might not be comfortable to wear or get into because of the design of the particular shoe and instead pulling some better options. It worked out because we left the store with three pairs of shoes, and he's already remarked on how much more comfortable they are and it's easier than he'd expected to get into the shoes. Very much appreciated the customer service here and the attention we were given.