Sometimes I just want a hot chicken sandwich and CFA is my #1 pick. This location is super convenient for me to stop by while on my way home. I usually place an order online and when I arrive in the drive-thru, I just let them know I have arrived and they quickly get my items packed and ready to go. Whenever I have Baxter with me, they always offer him a pup cup and he cannot refuse! Super friendly. Super convenient. CFA is my favorite fast food place. read more

Multiple times have gotten the wrong order - be sure to check your order, especially if going through the drive through. When we have called because the ENTIRE order was wrong, we have only been compensated with dessert items and other foods that had nothing to do with the actual sandwiches that were incorrect. Today was the last straw for this location. We always get a side of cheese sauce (which now costs $1.50), and it barely covered the bottom of the cup and was congealed when we got it. When we showed it to the staff, she was shocked and said she would get us more. Another staff member said we could buy more but they weigh it, and that's the right amount. We were told maybe it was overfilled in the past. I think we are done giving this location chances. read more

As is usual for the chain, their food and customer service is mostly good. They recently remodeled this location, removing the indoor kid's playground and emphasizing the drive-thru business, presumably because on the heels of COVID, they learned this was very lucrative. My own opinion is while this restructuring may be good for the bottom line, it detracts from the lover of "dining in" experiences. It wasn't nearly as fun for our kids and navigating the parking lot across 2 lanes of moving drive-thru customers was extremely off putting... most especially with young kids. All in all, Chick fil a seems to have sacrificed traditional customer service in favor of the drive-thru model... maybe banking on their established clientele's love of their product? I preferred the old way, which made them famous. read more

Chick-fil-A - 2 lanes of drive thru traffic blocking front door. - Fast Food Near Me - Arnold, Missouri

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We tried three times to order food while on our drive to Memphis. It seemed they finally got the order correct. Then we get down the road. No straws. No forks. Not sure how I was suppose to eat a kale crunch salad without a fork. Called back - was on hood for 10 minutes while they looked up my order then hung up on me. Called back and they told me if I wanted to drive back thru they could give me the missing items. Pathetic customer service. read more

clean, friendly staff, always a welcoming place with quality food & service! can't say enough good about this place! read more

Good food and great service but they need to hire a tray washer clean and very good Biggs

This is one of my favorite Chick-fil-A's in the state. We always go through the drive-thru because the staff are so incredibly nice and helpful, even when standing out in the cold or the heat, and the only line faster is a line with no cars. I've never had a bad experience here. The biggest seller for me is the staff. As I said, not only are they friendly even under harsh weather conditions, but they don't rush me to make an order if they don't have the thing I originally wanted. I 100% recommend this location for Chick-fil-A. read more

Worthless. Zero attention to detail. If you order to-go/takeout you had absolutely better double check your order before leaving because this location is completely incapable of getting your order correct. Called and to the "Manager" (Savannah) who was extremely distracted and frankly couldn't have cared less! Avoid this location and go elsewhere. read more

This is probably the worst Chick-fil-A I've ever been to. Waited entirely too long for our order and it was wrong. I will say though, it is clean inside and management was nice about giving me a refund. Staff is too worried about socializing and other things. Also the size difference in nuggets is ehhh weird. read more

Well most of the Chick-fil-As I am able to enjoy a slight discount as a veteran, this one is an exception. When I asked I was told that "the new ownership changed the discount". Clearly when the line wraps around the building daily they have little profit and can't afford this modest benefit. My pleasure read more

I'm a huge fan of Chick Fil A in general, but this location is consistently the worst I've ever been to. I purposefully go out of my way to another location as to avoid the Arnold location. I've never been served a meal that was fast or correct at this location, and the staff is never what you expect from your typical Chick Fil A staff. I waited over 15 minutes in the restaurant (I had mobile ordered so it was over 15 minutes since they had my order) and was served this (see picture) as my "grilled nuggets" This location is the worst, and changes NEED to be made. read more

Chick-fil-A - Grilled chicken nuggets - Fast Food Near Me - Arnold, Missouri

You know why I love chick-Fil-a? Extremely fast through the drive through. Like real fast food like you feel bad if you don't have your cash or card ready when you pull up because they are on a mission. My other favorite thing is no matter how early I go I can still get a chicken deluxe sandwich. No questions ask. They always give me a warning that it may take a little longer because they are serving breakfast but yet it's still lighting fast. read more

We love the food that's why we go there at least 1st a week! Most of the time they get it right, but the sauce thing is getting old. I haven't figured out how to get more sauce without going inside, a bit of of inconvenience!! Work on it please! read more

Again they charged us for empty boxes! This is an ongoing problem at this location. Skip Arnold and go to South County. It's still overpriced waffle fries but you'll get what you pay for! read more

Chick-fil-A - Was this worth paying extra for? - Fast Food Near Me - Arnold, Missouri

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It is rare but they messed up my order. Of course I didn't check it because they are usually very accurate. Lesson learned. Don't blindly trust. Food quality wasn't great either. read more

Pathetic. Usually stellar. Greasy tile floor you could skate on. Trash cans full w trays of trash on top. Dinner Saturday four cars in drive thru and 8 patrons inside. One cashier and literally a dozen employees hanging out. Line to the door to order. Cold sandwich and fries and chocolate shake not stirred so vanilla on bottom chocolate Sauce on top. Gave up on wife's refill no one cared. Four door dash guys waiting forever for orders. Pretty sad. read more

My daughter and her friend were there and my daughter asked me to place a mobile order for us. I did and the total was $23.18. I paid through Apple Pay and it went through and then it asked how I want my receipt and I had it emailed. Well then my daughter said "chick-fil-a " was telling them the card was declined and I knew that couldn't be right. I sent a copy of receipt to my daughter. And they still said no. Well her friend was like "just let me pay for it", because this girl had her families food already (getting cold). The worker took her card and was gone for like five minutes and charged her $20 on her card. They have my daughter one little bag and my daughter asked "may I get our drinks". They said "well we discounted so you don't get the drinks". REALLY. So of course my daughter accepted this, because she felt bad for her friend. Well, I'm not had accepting as my daughter. When she got home, food was horrible. I order chicken strips and she ordered nuggets, let's just say I couldn't tell the difference. Mine just looked like 3 nuggets. I called and asked to speak to a manager and this girl that sounded 16 named MORGAN was rude as hell. When I tried to explain to her what happened (interrupting me as I try to explain) she was like, so you want to come and get your drinks. I said no, I'm not coming all they way back for drinks. My point was, your telling me a large teal, a large iced coffee and a large frozen lemonade was $3. Come on. So this girl offers to credit me for $3 for the next time I come in. She had an opportunity to make a customer happy by just accepting the fact that they screwed up, but she choose to be a smart a$$ and make me angry even more. I said "well I don't think I'll ever want to come back there" she goes fine with me" and hangs up. HERE'S. MY ADVICE to this is DON'T HAVE KIDS RUNNING YOUR ESTABLISHMENT". I've left pictures of the receipt and how much money the three drinks are and tell me these kids are pulling a scam. SHAME ON YOU!!! read more

Chick-fil-A - Fast Food Near Me - Arnold, Missouri

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The ginger boy was nice and had great service! That's literally all I can say about this place

Second time here and boy this location does not reach the bar that has been set by all the other location in my experience!!!! This location is getting the customers no doubt...however, the drive thru is wrapped around the building...slow to move and no happy employees outside moving these lines......wait no happy employees inside either.....send the whole staff to visit Chesterfield, Ofallon, South County........get with the program of fast friendly service!!!! read more

I'm from out of town, love Carter and Shawn!! Really funny dudes!! Shawn next time don't make fun of my Illinois roads. 1000/10 would recommend. read more

Dirty restaurant. Pricey for what you get. Food is not good. I don't get why people eat here. Go to Culver's.

We approach the register trying to discuss what we were getting and the waiter at the register (alex) was aggressive when she started our order and was rude the whole way through. read more

We hadn't been since the old man started gay bashing. Since he died we thought we would visit. The food is fine. Waffle fries get soggy quick. Milkshake was msrginal. Garrett's digestive system did NOT like it. Kinda pricey. Will probably go without. read more

Chick-fil-A - Line too long at 026, Red Robin line too long. Ehh... - Fast Food Near Me - Arnold, Missouri

I cannot tell you how much this place has been a life saver. Diagnosed with celiacs I quickly realized that I wouldn't be able to eat out any longer. This place has been the only place that I can eat safely. The grilled nuggets and even the waffles fries(with its own dedicated oil) has been delicious. I seriously drive 25 mins just to eat here. The chick-fil-a sauce is gluten free and dairy free. read more

The food is great, but this location's customer service is so lazy. Not what you'd expect from a Chick-fil-A.

I love Chick Fil A and I eat out a lot as a business owner who travels on a regular basis. However tonight after already being in the van for 8 hours we pulled into the Chick Fil A in Arnold, Mo. At the drive thru the guy at the window talked to a guy in a truck for over 20 minutes. Nothing exchanged through the window they just kept chatting away with a line of cars behind them. We left and went to McDonald's extremely disappointed and won't be back to this location. I will be reviewing on Facebook, Google and everywhere I can. Also contacting corporate read more

I love CFA, and if you do too, do yourself a favor and go to another one, because this is the slowest one on the planet.

This is my favorite Chick-fil-A in South County the food is great and the workers are all so very nice and helpful. I have tried almost everything on their menu but the salads are my favorite. Always fresh and the Avacado Ranch dressing is wonderful. If you haven't tried eating here you are missing a great experience read more

I heart Chik Fil A so much--- And in all honesty, ANY chik fil a--- I have never ever had a bad experience at any of them- My love is undeniable. I wish there was one closer to me, but then I dont because I would eat there every day-! The employees are ALWAYS so friendly- and helpful the restauraunt is always clean, and the food is always good-- Consistency at it finest-- thats what I love about Chik Fil A. I mean really...how could you write a bad review about this place! ugh! The juicy chicken sandwich seasoned so perfectly, the waffle fries, the iced tea, the mint shakes in the winter season! yay oh yay!!! So I leave you with this... Columbia, Il needs to get a Chik Fil A ASAP!!!! I remember when the one in Arnold opened- and I was so excited! I just love love love this place! Will always be one of my favs! Well done Chik Fil A, well....done. read more

Didn't feel welcomed by one of the staff members, food is fantastic as always but the customer service side could use a pick me up.

I don't like to patronize Chick-fil-a because i embrace all people and don't care for their judgemental beliefs...but sometimes a gal just needs a chicken sandwich and something decent and hot while out shopping so the hub and I breezed thru the drive thru here for a quickie....he got the spicy and praised it as the hottest in flavor he has had from them before and said it was really good. i got the original and the chicken was good but the breading could have been just a little crispier....and I would have enjoyed a few more pickles... read more

I became familiar with Chick Fil A back in college when they opened a part of the dining hall and served this wonderful chicken food. And I've been a fan ever since! I don't usually eat fast food but if I have to choose I will choose CFA because the chicken is more real than what you'd get somewhere else. The fries are awesome and the sweet tea and lemonade are to die for. If you need WiFi, they have it for free. Their staff is always willing to refill and get whatever you might need to make your visit more enjoyable. We don't visit this particular one too much but we like how we can choose between here and West County since we're smack dab in the middle. Now if only they'd build one in South County!! read more

Christian chicken is very tasty. Wife and I try to avoid all chain restaurants, when it comes to Chick-Fil-A we have to make an acception. It's amazing. There really is nothing to it. The sandwich is simply a typical bun, chicken breast, and two pickle slices. That's it. Nothing else. Why does it taste so good? The spicy chicken is truly the way to go here. There is enough spice to notice but not too much as to ward off the faint of heart. The service is refreshing. The staff are super polite and overtly friendly. As a city dweller, I thought the kids were being sarcastic by saying things like, " My pleasure" or "Certainly, Sir" or even, "Thank you for visiting us today Sir, we appreciate the opportunity to serve you". Bit they are not. They all speak like this. Amazing. I doubt a place with behavior like this could operate for long in the city, but it is a nice change from some of the other places I enjoy. This is the top fast food chain around and one of the few chain exceptions I can make. read more

So far, so good! Keep up the good work. The lines are generally long; however, they move pretty fast. If you can't wait, try indoors. The inside dining area is very clean and the service is faster than the drive-thru. read more

Went through the drive thru on my way home last weekend. Super quick service ordering and again at the window. The cashier allowed my to have one of each sauce for my 2 entrees. That alone makes this place better than McDonald's one sauce per item rule. I love the chicken poppers- such light thin breading and real chicken (not ground up). I just wish there was a Chick-Fil-A closer to home. read more

Me and the wife pull up to the Arnold location only to be disappointed at the long lines order food. We figured there must be a line for a reason and so we waited it out. Well I can say it was worth the wait. WOOOOOOO!!!! Them sum good waffle fries. Chicken is juicy and seasoned perfectly I didn't even need to drown it in the "Chick a diddle diddle sauce", which is also very good with them waffle fries. WOOOOOO BOY let me tell you those are good. I only give this place a four star because the lemonade needs some work. I grew up in Kentucky and let me tell you I know what good lemonade is my grandpa pi use to make homemade lemonade and that today is still the best I've had. Bless his heart. read more

What has happened to Chick-fil-a? We just had a horrible experience at another Chick-fil-a about a week ago. Now the Arnold Chick-fil-a has just topped that bad experience. To save time we ordered our small order for two on the internet about 5 minutes before we arrived. We reported in right away with a young man that confirmed our order. He directed us to the drive through and they made us pull ahead and wait for our order. 25 minutes later our order came out and the food wasn't even hot! I'm taking my business elsewhere in the future, Chick-fil-a is just not that special anymore. What a shame, it was great while it lasted! read more

Food was decent, service is okay, but they don't listen. Asked if I wanted salsa with my order, I stated I did. They asked I wanted any other condiments, I stated no, that I just wanted the salsa, then they forget the salsa. This has happened multiple times now. The salsa is what makes the breakfast burrito! read more

How can anyone go wrong with Chick-fil-a? They can't unless they were a Vegan I guess. However, true to Chick-fil-a's standards everywhere this franchise location is no exception. The crew is always polite, friendly, and helpful. It appears as if they really enjoy working there when you see them there. The food is always right when I order it. I can't say that for all fast food chains. And, the prices are reasonable. I also cannot diminish the great amount of promotions that they always have going on. Also check out their app on iPhone as it has a Chick-fil-a one on there to always find your closest store! read more

Don't do their Curbside. They don't even make your food until you check in on the app. It's not the location's fault. But someone needs to improve this Curbside overall. When you get there to pick up your food you're expecting it to be ready. It took me several complaints to Customer Service to get back to me finally 3 1/2 months later. I guess they have that many complaints? read more