I've never left a review on Yelp, but it's time. I'm literally obsessed with Chick-Fil-A as a restaurant. But this Chick-Fil-A is terrible compared to others. We come by a couple times per week, and they leave things off the order nearly 100% of the time, or gets things completely wrong. Tonight my husband worked late, I had a rough night with kids, and we just wanted a couple chicken sandwich meals. Well... we had a whole sandwich left off the order, and the other sandwich wasn't even CLOSE to right (grilled chicken sandwich with lettuce and tomato on the side... instead of a spicy chicken sandwich no pickle add cheese). And of course since we got our meal only a handful of minutes before closing, they'd turned off the grills and couldn't fix the wrong sandwich. They did manage to find the one they'd left off. But by the time my husband got home, everything was cold. Just so frustrating. Giving 2/5 instead of 1/5 because they do try to make it right. But I'm tired of the free sandwich cards.... Just get the order right in the first place!! Stop making me drive back to y'all!!! I don't want free sandwiches, I want to pay you money and get what I actually ordered. read more

It's extremely frustrating to have a to-go order missing a whole entree . We drove 15 min home to have dinner and realize my son has nothing to eat . And to have to drive back and spent another 30 minutes to get his food and wait to be helped for much too long with nothing more than a sorry. Unacceptable customer service . read more

Return to this location again this week at 6:30pm lines not to long this time but the wait was long. Chicken was over cooked and I order large fries and paid for them and got half a pouch. LMBO From now on I'm sitting in the line and checking my order. This Chick Fil A, is bad news. read more

I really like Chick-fil-A but all locations are not created equal. This particular location on Smokyhill Rd. is often out of large cups, makes drink orders incorrectly never has the double cup holders and gives out incorrect orders frequently. The poor kids that work there probably take more than their fair share of complaints because the manager doesn't know how to order sufficient inventory for the store. This is a management issue at this location hopefully corporate sees this and gets some training done at this location. read more

When in and ordered food for god daughters but they messed up the entire order. Young kid argued about making it right and refused to help. And they were laughing in the background. read more

55 minutes to spend $18 on a chicken sandwich and an 8 piece nuggets. That was insane. The line was literally backed up to Smokey Hill Rd and when I got to the window there were at least three teens just talking to each other while six others ran frantically around them. The worst part is, I could not leave the line once I realized it was going to take forever. I was just stuck in a long line filled with regret. The chicken is good. The employees were kind. The wait and the drive thru line were unacceptable. read more

They consistently get my order wrong which is obviously very frustrating. It'd be better just to drive a longer distance to another chick fil a at this point :/ read more

Fast, easy, and delicious! I can't say good enough things about this Chik-fil-A location. Yes, it's almost always packed, with cars wrapped around the corner(for a reason!). However, you never sit there very long. The crew inside is always on top of it, getting those orders pushed out in a hurry! I appreciate the great quality too. read more

F'n! Horrible! WTF.. This is what we really received tonight Awesome grilled chicken sandwich read more

Chick-fil-A - Fast Food Near Me - Aurora, Colorado

Place was packed cause no one cooks anymore. Drive through line was long and decided to change my mind and eat at the location. Went in and a young guy named Caden helped me. He was able to turn my order around to dine in, letting fellow team members know of my indecisiveness and wanting to dine in. Helped with a big smile and was very polite. Rachel just needs to be a little more patient with him. Place was very busy. read more

Went in there today and our order was $90. I asked for a empty salad plate to mix my salad in and they refused to give me one. The manager said it was against policy. I just spent $90 and he couldn't give me a .10 cent container. We asked for a refund and walked out. This is not the first time we've had issues with this location. They really need to get their stuff together, they lost us as customers. Stay away that's my advice!!! read more

Waited 15 minutes outside in drive thru for a salad and the order was still wrong even though the receipt had the correct information!

I give my big thanks to one of their team members/Supervisors: To Colin Fitzpatrick. Super cool lad who delivered a well-rounded customer service experience!! He fixed my order, when it was accidently wrong. His demeaner, and his handling makes me want to return. This Chick-Fil-A is not my main location, but meeting someone who is people oriented will brighten up anyone's day. I enjoyed my 12 piece, well done Chick-Fil-A nugget meal with a side of well done waffle fries. Thank you guys again. read more

I totally appreciate that they have good food and this is a Christian organisation. But no food is good enough for the lines and lines and lines of cars in drive-through trying to order for lunch. I ordered online for a meeting came to pick it up and was still stuck in 3 lines of cars at least a dozen thick. Come on chick fil AI think you can figure this out read more

Mobile orders are constantly incorrect. Don't even bother with this place if you value your time - they sure don't.

I never thought I'd ever have Chick-fil-A get my order wrong! Tonight was the night and I'm bummed. I ordered a Cobb salad and ordered the avocado dressing - they gave me ranch. I also ordered a large fry and there was maybe 8 fries in the container. It looked like they put a medium batch into a large container. THEN i ordered 3 sauces for my favorite fries and none arrived with my order. 0. 0 sauces. So unfortunate. No bueno! Not a total loss though - the salad is delicious and my milkshake is chocolate - just as i ordered. But still way below average for Chick-fil-A. read more

Okay I know it's a chain restaurant but I love this place so much. Breakfast is great and so is the main menu. This location is amazing as well. The staff here are always super nice and make your experience a great one every time you come in. They even come by and check on you to see how your are doing or if you need anything like extra sauces or a refill. The remodel they did is awesome too. The drive through is great and I love the new awnings and the inside is nice and refreshed. I love this location and I'm glad I have a great one near me to go to. read more

i love Chick Fil A as much as the next person but this experience this time around sucked. I pull up and there are two working simply talking to one another rather than taking orders(the line was down the street per usual) and then finally i get my order taken and i say "thank you" and didn't even get my slogan "my pleasure". read more

BRUUUUHHHHHHHHHHH Pulled up on a cold night (12/16/2020 @ around 8pm) to get my sweet tooth on. I'm talking shakes on shakes on shakes on shakes ON SHAKES. Like 41 and some change in shakes... "I need a drink carrier, please" amount of shakes!!. "I'm gonna need to make it, 2 separate orders" amount of shakes. "Gonna need extra napkins and one more drink carrier" amount of shakes. Like 9 freaking shakes amount of shakes. "No problem" the dude in the drive through says. ...Now... this is where it begins. "No problem", what he really meant to say, is that, "hey guys, I'm a slick one and I'm gonna take the 40 cash for your 8 shakes and then swipe Mr Peppermint in the passenger seat for the full amount of shakes and then call it a day. Check your drawers, your probably a little "extra thick". But wait... there's more.... I Get to the window, after dealing with, cool guy thick jacket in the drive through, and they cannot make the shakes extra thick. Bummer, I was really looking forward to an extra thick shake and my cheeks hurting. Also they are out of peppermint flakes. Another bummer, I was really looking forward to my extra thick minty Christmas experience. So now I'm leaving the drive through with 9 shakes that I paid for twice and a shake I never really wanted in the first place. I know your probably "extra thick" with excuses as to why this happened, but I just wish my Christmas wasn't ruined now. 5 stars bruh.... have an undeserved Merry Christmas. read more

Just like all the locations here, the lines are annoying. I'd probably go a ton more of it wasn't for that. Their grilled nuggets are to die for! Super healthy and keto too! 5 stars if it wasn't for the lines. read more

Worst chick fila in town. Always gets order wrong. Worst customer service. Go to Parker.

The drive thru lines are always super long but they have an efficient ordering system for the drive through. The food is consistent and a pretty good value for the price. Unfortunately I often go somewhere else due to their long lines all the way out to the street. I wish they had more healthy options. read more

Always fast, efficient and my order is correct. There are a few other drive thru spots that could learn from your example. Always a Go To spot for our family. Keep up the amazing service. read more

The food is always good, but not when it's cold. Every time we go here they forget one item. We do a family so digging through a few bags is not always easy. Get home and have to go back thus the cold food. Its an hour by time everything is said and done. read more

I think this review is somewhat biased, only because I could eat Chick Fil A every day of the week and not have a problem with it. The service in this Chick is consistent every time I go to it. The staff is pleasant and they are always willing to go above and beyond. I live five minutes away... so guess what? I'll be back! Next time, I just might get a deluxe :-) read more

Great customer service. The staff opens the door for you. The food is prepared and special requests are honored. The place was clean neat and orderly. The condiment station was clean neat and stocked. The place was crowded but service was quick I was any ti get in and out and make it to make next appointment with time to spare. read more

Chick-fil-A - Chick- fil -a is hiring - Fast Food Near Me - Aurora, Colorado

Always professional. Always thorough. Always polite. I'm not sure I have come across service that is consistently excellent. I guess that is a surprise to me. read more

My favorite chick fil a ! they've given me unsweet tea in my arnold palmer a few times without asking me and a southern girl is upset. but, i'll still visit each time :) read more

Love this place. Good food, great service, Everyone is always nice and friendly. Every fast food should model their company like this. Also, the place is clean and neat and welcoming environment. read more

I love the food Never disappointed Staff are friendly, even when busy during lunch rush. Best food ever! Owner involved and available during day. Shows he cares about customers Tried the Mac cheese today, best ever!! read more

I utilized your app to order and expedite my experience while feeding my family. And while I understand that mistakes happen, I hope someone understands one's frustration trying to console an 11 year old bc they only get fries and a drink . When I called the store the shit manager offered for me to drive all the way back to this location which is extremely inconvenient and places complete blame on me as the consumer. The two options both require me to go out of my way to visit a location who essentially stole from me. When I asked for my money back I assumed that would be no issue but was promptly advised that is against company policy without my form of payment in front of him?????? Again, this is not my problem but seemingly to fix this mistake me as the consumer must jump trough hoops to get my money back for an item I did not receive. Can someone please explain to me why if y'all have all my data stored in your application to include my form of payment, would I need to drive all the way back to your location. This is unacceptable and frankly is unacceptable. I expect a phone call back from someone in the corporate office so I can verbally address my grievance. I'm appalled and my son is hangry. read more

It's chick Fil a , the line is always long but they are quick and my food is always fire and my order is always right

This location is NOT like other Chick-fil-a locations. The customer service is terrible. They always get the order wrong. Quite honestly they are too busy to care about the customers. You're just one of many cars waiting in line that they want to hurry through. I get it, with that many customers you have to rush a little. But unfortunately quality is suffering because of it at this specific location. I love all other Chick-fil-a locations. read more

We had just left the Denver airport after spending four hours on a flight it happened to coincide with our dinner hour. Spotted a sign for this Chick-fil-A on the interstate headed south towards Colorado springs. It was about a 3/4 mile diversion but it was worth it. it must have been 20 cars in line but this franchise has five or six people using remote devices to help you take your orders while you're in your car. Within 10 minutes we were on our way south holding onto delicious Chick-fil-A sandwiches! read more

By far the worst Chick-fil-A i've ever been to. Noah who was taking orders in the drive thru was a total a hole. The food was alright, but not fresh. This is the first negative encounter i've ever had with a Chick-fil-A. read more

Normally a great restaurant we never have any issues but for some reason these past couple instances they have not seem to remember our sauces, straws, napkins or anything of that nature and I just can't stand it. Don't see myself eating at Chick-fil-A ever again . read more

Chick-fil-a gets 5 stars from me because they are incredibly consistent with their food & service. I hear "my pleasure" all the time - ALL the time. The drive up is jampacked at all times, but they're so efficient, it doesn't matter. You're gonna get outta there pretty quickly. My chicken sandwich is always well proportioned. I know what I'm getting every time. This place compares to In-N-Out in its freshness & service. This location near my home is fantastic. Kudos to the whole team read more

Chick-fil-A East Smokey Hill: Avoid Until COVID-19 Crisis is Over Historically I always had a good experience at this Chick-fil-A location. However my last visit at Chick-fil-A was terrible. I hope this was a Black Swan event related to COVID-19. I personally will avoid Chick-fil-A at this location at least for a few months. This is what I observed. 1) Ordering online did not expedite the order pick-up process. 2) Command and control was weak and there was confusion on my order pick-up. 3) The customer service was bad: staff was inattentive and rude. 4) They did not include sauces with my order. 5) My food ordered was cold. There could be many legitimate reasons why service was bad as a result of the pandemic. I visited many Chick-fil-A establishments across the country. Until my last visit to East Smokey Hill, I never had a bad experience at Chick-fil-A. read more

Incompetent employees. My fiancé showed them a picture of the salad I wanted with strawberries and blueberries. Came home with a salad that has tomatoes and black beans. I've been waiting an hour for him to bring my food home since this Chick Fil A is always busy and a 15-20 minute drive from our house. Now I have to wait another hour to eat lunch since he has to return the original salad for the correct one. Stop hiring idiots who don't know the difference between a strawberry and a tomato and a blueberry from a black bean!! read more

Customer service at its very best. I went through the drive-through of this establishment close to their closing time. Upon arrival at home, I ate the fries and proceeded to eat my entreè only to find out that I'd been given the incorrect order. I should have known something was wrong when the person who took my order said she couldn't hear me well (it was a windy evening) and when I drove up to the window the two teens looked surprised that I had requested both honey mustard and the Chick-Fil-A signature sauce. You see, I ordered a nugget meal but was given a sandwich instead... So I found out when I got home. I called the following morning (they had closed for the night by time I realized the error) and asked to speak with a manager. It so happened that the person who answered the phone was a manager. I explained what happened to her (Manager Kate) and much to my surprise she was very congenial and not aggressive at all. I had fully expected to be asked to return to the store with my receipt in hand but Kate didn't do that at all. She very kindly apologized sincerely and said she'd be happy to replace my order. All I needed to do was provide my name and phone number and she said she put the info into their system so I could return to the restaurant anytime within the next 30 days and I'd get a free replacement for my meal... Even the exact drink I ordered the first time around. She didn't make me feel like the mistake was my fault or try to insinuate that I might have been trying to get a free meal... She didn't even ask about who might have made the mistake. She just took control of the situation, made things right, and earned a lifetime customer in the process. read more