This location is a sorry excuse for what I've come to know & love as my favorite fast food place. I went through the drive-through two days in a row at different times and got the same painfully slow service. I thought maybe the first time was just a fluke so I gave them the benefit of the doubt and went for breakfast this morning. So glad I wasn't in a hurry because it took over 20 minutes! That is not fast! If I ever go back to this location, it won't be through the drive-through. Hopefully the dining room service is better. read more

Please Tell me why the kids have to stand outside in the heat, take chances on getting hit by cars and 2 lines of confusing cars is a must at this chick fil a? Just let us go through the line like any other drive thru! read more

This is my family's favorite Chick-Fil-a. It is our-go to family place before or after ballgames or school and church functions during the week. The customer service is superior, and it is well run and super clean. There are multiple ways to order, and there is ample parking space. We love our Bartlett Chick-Fil-a. Who doesn't like workers who say constantly "My pleasure". So so polite and a joy to be around the employees. read more

Love me some chic fil a..This one is always busy but no lines ,super clean and always friendly.

New Chick-fil-A so we decided to check it out. I liked how clean everything was so that was a plus. I had a few issues here including getting the wrong order on two different items and waiting a long time for them to be fixed. Since it is a new Chick-fil-A I understand why it was crowded but wish they knew how to manage it a little more. Our cashier wasn't sure of herself and kept going to the back while we were ordering and hopefully she gets better. I love Chick-fil-A and they always have a great meal regardless of the mistakes so by the end of the night I did have a happy belly. read more

Poor service through a delivery app. Was allowed to place an order and it took them over an hour to inform me they canceled it, by which time just about everywhere else had closed. Waste of your time ordering here. read more

We are big CFA fans, we eat it at least once a week, especially on Wednesdays when our schedule is too busy to fix dinner. CFA is on the way home and every member of my family can eat and enjoy their food. I showed up on a Saturday at noon during rush hour, I normally try not to stop by during their busy hours (which seems to be at all hours of the day) but family wanted a quick lunch before running errands. Drive thru was fast, moved in and out of there in about a span of 5 minutes. Customer service is good. Today I ordered a chicken wrap with spicy fried chicken (trying to watch my calories, lol jk) anyways, it seems I got a veggie wrap with a piece of a chicken nugget cut in half. I know it's a new recipe but a recipe with one piece of chicken? It may just been a simple mistake, but I have given this CFA the benefit of the doubt, time and time again. It is not the first time my food has come out wrong, 3 out of 4 times it will be wrong. I will continue to stop by but maybe for a drink or small pick me up. I hope they improve their service, I feel this specific location is like a McDonald's at times, I rather drive out the way to another franchise or different restaurant. read more

Chick-fil-A - Spicy fried chicken wrap - Fast Food Near Me - Bartlett, Tennessee

I love chick fi a but this location is PAINFULLY slow. The quality control here is sub parb. Other location handle high volume exceptionally well. There's too much "training" going on and not enough work. I really don't like this location. read more

Like I expected so much more because I waited eat here to let the new ness ware off only to be disappointed the service is just not acceptable if I'm in a drive thru line for 45 mins I want the option to pull out of line read more

This Chick-fil-A has terrible service! I ordered a Combo and asked for a water and they proceeded to try and give me tap water. I was nice and asked couple i get a bottled water since i ordered a combo and the manager and employee attempted to explain to me that they charge for water as if i didnt pay for the bottled water with the combo. At ANY other Chick-fil-A when you order a combo they automatically give you Dasani Bottled water. When i was nice and said i would pay for the bottled water the employee proceeded to talk under her breath and say "you should have paid for a bottled water to start with" in front of her manager. Both people were rude and its obvious that this store must operate differently than all other franchises when it comes to standardization and kindness. Please take your business to any other franchise. read more

I am not sure who the black female manger is at the chick-fil-In bartlett but her customer service is horrible. We order two chicken sandwich combos and once we made it home we found out they were spicy so we called immediately and she said do you all have the receipt, we said yes let us get it out the truck. We gave her the number on the receipt and she ask could we come back today we said no we love in Cordova not bartlett. She said that's fine I have your name down. Today, a week later we give the manager our name for the two replaced combos. They give us the two correct combos and the mangers says you can keep the drinks but you have to give the fries back. She comes outside and ask for the fries back from inside our truck and says you can have the drinks but not the fries because just your sandwich wasn't right. Who does that especially after they were all ready given to us.How disgusting first of all you don't know if we coronavirus or any other viruses.Which we don't but on top of that we had to drive all the way to bartlett to get the replacement order and Number 2 that was so unprofessional. I spend plenty of my money at Chick-fil-A but it will be a while before they get anymore of my money. Worst chick fil a ever read more

Great place, nice customer service, nice and clean for a fast food restaurant. Only problem is that they often make the mistake of giving me Chick-fil-A sauce when I ask for honey mustard, and I often make the mistake of not checking my order until I get home so that makes me pretty sad. read more

The newest Chick-fil-a in town.....they are all incredibly busy and this was no exception. My husband and I took the grandkids there on a Friday evening to take advantage of the playground and kid friendly food. The line was long but we moved through in a reasonable time. The food was tasty and what you come to expect from Chick Fil-a. The staff caring for the eating area was exceptional. I so wish i had gotten the person's name. My husband left to go run an errand and i had the 2 and 5 year old on my own. She took the time to clear our table and bring back drinks. The 2 year old was very clingy and this sweet lady found me some napkins and wet wipes so I could clean her up and not walk away from the table for a minute. I was so appreciative of her assistance. Meltdowns were avoided and the older child got to go enjoy the play area. read more

New location, WiFi is always down. Pretty slow compared to.other locations. Maybe they will speed up.

This place is always busy. Last time I went here was the last day of school and it was rocking. Some people had to wait for a table to open. That said they're very organized and friendly. I don't think I could move through a long line that quickly and get food quick any other place. When I got my sandwich it was the spicy instead of classic which is what I ordered. took it up and they replaced it no questions. Love it read more

As with most Chick-fil-A restaurants the staff is always friendly and they make sure you feel welcome. The food is always correct in the drive through and moves lightning fast, so glad they put one here in Bartlett. read more

I arrived to un organized chaos. Upon going through the line I was rudely interrupted by the thick traffic they almost always have. The service was okay but it's felt like a very judgmental environment. And they made my order wrong. read more

I let the newness pass by before I went. I like it quick and convenient. I like the multiple ways to order a pickup.

Today was the second time in recent weeks that I went through the drive thru for breakfast and spent close to 30 minutes in line and when it was my turn to order they changed the sign to lunch. I will never return to this location again. Every other location in Memphis gives better service. I'll go out of my way to drive across town for service next time. Severely disappointed. Staff is sub-par at best. read more

We love our neighborhood chickfila. It is always busy but the service is great. Our kids love the indoor playground and I love the layout and ease of dine in option. Thanks for being excellent Chick-fil-A! read more

This is the slowest Chik fil A that I have visited..... I often have an appointment nearby and stop by to get an iced tea... Sometimes I'm in line over 15 minutes. read more

I am very disappointed in the service of this Chick-fil-a restaurant on Kirby Whitten. I ordered breakfast this morning, and the girl taking my order on the intercom took 5 minutes repeating my order back to me and trying to figure out everything i asked for, just to mess up my entire order. I got a breakfast burrito meal that was terribly made, and they didn't give me hash browns that was supposed to come with the meal. Also, she spent so much time asking me what kind of cream and sugar i wanted for my coffee, just to not give me ANY of it. Very poor service, very disappointed. I have never had a problem with Chick-fil-a service until now. read more

This is a brand new store so they're working out the kinks but they do a great job getting the masses in and out quickly and efficiently in the cfa way but the workers are ALWAYS smiling and courteous and the food is always impeccable even better than I've had at other cfa's. Best chicken biscuit I've ever had came from here. read more

This is the slowest chick fil a EVER. Doesn't matter what time of day it is. I spent 20mins in the drive thru today. At other locations they have people walking up to you taking your order if the store is super busy so no excuses guys. Very disappointed. read more

First time here. Great service and the food was good too. Activity playground inside for the kids.

I love chikfila and this is not to bash the food, but this particular location haaas to get the drive thru up to speed. Extremely slow and reflects poorly on other location. read more

I really like Chick-fil-A, but not this location. They are slow and not friendly. Today we went and ordered. Asked for a military discount which all the Chick-fil-A I have ever been to give. I was told that I had to be in uniform which I have never had to before. When we got our food, it was delivered by a young lady that did not speak to us. I mentioned that there was an issue with the order but instead of offering to assist, she just walked off. I went up the to counter to the register that I originally ordered from to get the order fixed. The rest of my party was finished eating by the time I received my correct order. It was delivered by the same young lady. When I said something to her she again turned around and walked off without saying a word to any of us. We observed her treating other customers the same way. The next nearest Chick-fil-A is about three times the distance to drive but it is worth the drive. read more

Best designed Chick-Gil-A restaurant we've ever been inside of. Great service and food was delicious.

Arrived here, rushing to an appointment. Waited in line for 20-25 minutes before reaching the order board. This is, by far, the longest I've ever had to wait in line for Chick-Fil-A. I know that this is a new location but I "really" hope this improves and doesn't ruin the chain's reputation. read more

Love this Chick-fil-A! So very glad that our area of Bartlett has one now. My husband and I usually use the app to order. I usually pick it up inside and it's never a long wait. They have crafts for kids here from time to time and they are always offering different rewards on dif. days, which is a help to us seniors. Everyone is always polite and friendly and go out of their way to help. read more

Excellent service. Staff was really friendly and food came very fast and very fresh.

Just waited in the drive thru for close to 20 minutes and spent more than $30 to be given the wrong order. Didn't find out until I was home. Mistakes happen but, when there are 6-8 people standing in the drive thru window talking instead of checking orders there is a problem. The manager Jeremy was nice on the phone but, I'll go elsewhere from now on! read more

Not my favorite location. It's a new enough store yes, but not so new that they couldn't have worked out the kinks by now. This visit was to the drive-thru were the less then thrilled and borderline I'm bugging him employee took my order of two sandwiches. I then get to the window where my name is confirmed and my order is handed to me. I drive off and prepare to eat my sandwich when I discover not only is my sandwich not correctly prepared (ordered no pickles a simple change), but my second sandwich is missing from the bag. So I have to drive back and wait for them to remake the order. When I receive it from the manager it's just handed to me like I ordered in line and no apologies given. When I finally eat one of my sandwiches on the way home (the one that was missing) it's barely hot. Apparently they gave me the one that they forgot to that must have been sitting there the whole time. This isn't the only issue I've had here. Generally the food tastes fine, but seems to be a roll of the dice as to getting it correct if you change the item in anyway. Also half the staff are more then happy to exhibit just how unhappy they are to be there. I pretty much avoid this location unless it's just to far out of the way to go to another or I pick up from another location on the way home when this one is actually closer to my home. read more

Service has been great every time we've been, food has been fresh, but I have to take stars off because the sweet tea has tasted grossly stale ALL of those times...during LUNCH time, at that. That's inexcusable, considering good sweet tea is one of the brand staples. read more

The owner at this location is the sole owner who discriminates against veterans. The owner only allows discounts to military members who are in uniform. As a disabled veteran who put my life on he line shouldn't have to put a uniform on just to eat when I have an id. Even the employees feel that it's a disrespectful to discriminate on what part of the military the owner wants to honor. read more

I've been here multiple times even when they are packed I've gotten my food fast and it's always hot. The staff is always so polite and work together so well that my experience is always a pleasant and fast one with almost no wait for my food. read more

Super excited when this one opened! And right across from Starbucks which is a plus. Sadly ,Orders seem to take forever and are wrong . The one across the mall is still the best . I have gone 6 times and 5 of the times it's been slow , and my order wrong. The workers inside are slow . Will say their drive people who stand out side are always kind and amazing . Just don't go inside . read more

What can I say, CFA is great and so is this location. I have been going there since the day they opened and have never been let down. Way too often I'll swing by on the way home from work for an ice dream cone. read more

I love their mobile app and the rewards I want! The curbside pick up is super convenient as I work down the street and have very little time to get out to eat. read more