I come back to give them one stars because it's ridiculous. How many times my order has been placed incorrectly. I'm guessing the kitchen Staff needs to read because every time I look at my ticket the order is always placed right it's just packed together wrong. It wouldn't be a problem once, but it just occurs so often. And I would literally never go back but other fast food places are gross. So I'd prefer they would just maybe do their job correctly. read more

This is the busiest chic fil a in the area it seems like. The place was clean and most of the staff fairly friendly. Seemed a bit disorganized and not knowing who's food was whos. We did a gross nugget, not their fault but eek read more

Chick-fil-A - ows a person holding a piece of food - Fast Food Near Me - Baytown, Texas

Great and fast service!!! the food excellent and the place really clean but busy as always. The restrooms are clean and they have a pretty playground for kids. read more

Chick-fil-A - ows a box of chicken and waffles - Fast Food Near Me - Baytown, Texas

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Bad service from a guy named remy and the rest of the drive thru employees working closing shift on 3/31/25 hopefully it gets resolved with their action, definitely not good chick-fil-A service read more

Everything was terrific. They are so Organized, I like the online ordering, and they are so sweet. read more

The food was amazing and our order was correct, it did take a while but they made up for it with free desserts and free dessert cards for next time. This chick-fil-a is pretty clean and will most likely come back! read more

it was really good!!! they messed up my order but made up for it. there fries and sauce are to die for. they were really quick and easy. my employee didnt say my pleasure!!!! read more

Fast and friendly. Always seem to get our orders correct. They willingly help with a smile on their face and a awesome attitude. Order through the app and get your food quick and delivered to your car. read more

This is the worst ChickFilA that I've ever been to ever since they changed ownership. I hate to leave bad reviews. But without them, things don't improve. I'm usually patient and understand that mistakes happen. But they should be few and far between, yet every time that I come to this location, there is something missing from my order. Sometimes whole menu items, sometimes straws and sauces, incorrect or no drink at all. And one of the reasons people choose ChickFila is for consistency. Which this location lacks. They also give you a half hearted, 'sorry bout that', yet seem burdened. Again these are small inconveniences but they are consistent ones. read more

Great service. Amanda is the sweetest. I ordered the 8 piece chicken nugget meal and it was delicious. My only complaint is that the chicken nuggets seem to have gotten smaller. read more

Ordered a shake they put a soda lid. There was no whip cream or cherry. It was watery and melted. I'll try the lemonade one next.

Fast friendly service. I did drive thru, I was in and out in less than 6 minutes. Love their service. I always get the grilled sandwich with pepper jack cheese. Awesome. Their lemonade is amazing! read more

Chick-fil-A - Fast Food Near Me - Baytown, Texas

I try to not get the cobb salad anymore since it's kinda not good to eat on a weekly basis, so I start getting their grilled chicken sandwich, which satisfies my Chick-fil-A cravings and it a much better substitute! read more

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There is a employee there named Monica. She is the rudest employee i have ever met at a chickfila in my life. She would cut me off while i was trying to tell her my order & she would say "IS THAT ALL" & wouldn't let me talk. read more

I don't think you can get any faster of a drive thru method than they have down. They have mastered that. Although the line gets very long at lunch, they know how i manage it. And the friendliness is exceptional. Knock on wood, my order has never been wrong either ;). read more

0 stars , tried to go for lunch break ordered my food at 1:00 and didn't get it till my lunch break was over. VERY SAD SERVICE!!!!!!!!!

I've eaten here multiple times and have been met with excellent service and food every time. They are always super quick with getting the food out as well. read more

I don't understand why we are paying all this money for some soggy bread. The saying "my pleasure" we all know their getting payed to say that.Also those chicken sandwiches are not to kill for that's Popeyes' job.so In conclusion Chick-fil-A is good but needs work. read more

Traveling down I-10, the service was fast and the food was hot. Easy in and out of this place. Great place to stop and not waste time. Normal expectations from Chick-fil-a. read more

The staff must've been trained by the lord all mighty himself. They are perfect. I try to catch them slipping every time I go, but they never seem to fail. These pleasant souls! And the food is always fast and fresh! I know, even though I don't go to church, I feel like I am saved every time I pull into this driveway. read more

I asked for grilled chicken nuggets because I'm trying to be healthy and they gave me deep fried, battered instead. I asked for no cheese in my chicken cool wrap because I'm lactose intolerant, but they gave me all the cheese. I asked for diet lemonade and they gave me Diet Coke. I asked for Chick-Fil-A sauce and they gave me honey mustard instead. WHY DID I JUST WAIT 30 min IN THE DRIVE THROUGH, at 9PM, TO RECIVE FOOD THAT I CANT EVEN EAT AND DIDN'T WANT. read more

I visit this location multiple times a week. On Tuesday morning my son and I attend toddler time with Mrs. Jackie , she is so awesome! It's always nice and clean. The other employees are helpful and nice. Even when I want a lunch menu item for breakfast they are willing to cook it for me (7-10 minutes). Every location I have ever been to is busy for the most part during certain hours, as is this one. Only thing I would agree with the other review is that they could walk around more and ask if you need anything. But when I'm there it's not so busy that I can't go ask :) read more

Great place and great food. Wish more fast food places were ran like this. Very personalized service.

Terrible Customer Service today!!!! Went to this location before work, got food from the drive thru, went to get a refill before leaving and the lady said since I came from "Outside" I couldn't get one!! WTF!! Seriously?! So eating on the "Outside Patio" that's provided I can't get a lousy .50cent refill!! Smh read more

I believe chick fil a is the best fast food restaurant in the United States. Food is always fresh, and service is exemplary. Every restaurant should strive to have service like chick fil a read more

Food is great!! Customer service not very great. Expecting a good greeting especially cause all chick fil a employees are "usually" very nice. Disappointed!! read more

The restaurant and food were fine. The manager was not. My son went to trade in his book for an ice cream, but they were "out of ice cream". He was obviously disappointed, so we asked if he might be able to trade it for something else. The girl at the register said she thought they could find something, but when she asked the manager, we got a flat "no" and she walked away. Really? You can't spare a cookie for a kid when your ice cream is out? It was a surprising "no" for a seemingly simple fix. Especially from a company like Chick-Fil-A. I am glad this is not our local CFA. Next time we drive through Baytown we will not stop here. read more

4 times in one and a half weeks I've had my order wrong. On different occasions I've ordered a large combo and gotten a small with the wrong drink, I've ordered spicy sandwiches and gotten regular ones, and I've ordered brownies and gotten cookies. If this happened one time I would understand, but this is happening too often and I don't have time to resolve the issue while I'm at work. I have filed complaints and written reviews on the website and have had no resolution. I will no longer be visiting this establishment. read more

Madison was not only rude and unattentive when taking our order but when approaching the window the attitude she exhumed was unprofessional and disheartening. It ruined my entire experience and when attempting to use coupons on top of our app she looked at us like we were crazy. I will not be returning. When asked for a manager, Timmy the on duty supervisor approached and just dismissed us without showing no remorse for his employees actions. read more

If you don't already love Chick Fil A, there's something wrong with ya. The food is so good and the kids who work at this location are well trained and provide exceptional customer service. My husband eats breakfast here almost everyday with his coworkers and we frequent on date nights. As many times as we have been patrons, we have yet to have a negative experience. Definitely recommend. read more

I am HUGE on customer service. When customers pass through the drive-thru line, there are signs advertising the starting wage is $12.50/hour. That's awesome! With that being said... for such great pay for a fast food restaurant, you'd expect at least the "simple" things to be taken care of adequately by the employees. Most of the time when I come to this particular location, they have employees waiting on customers outside in the drive-thru line to assist customers (I'm guessing) to keep the line moving and provide customer service. Not so much. They rush you to order. They are sometimes even holding menus and never offer them to you! I believe the hand held menu should be given to the vehicle or two behind the one at the intercom so they have a chance to look at it before pulling up. (That's what they do at the locations in Deer Park and the other location on Garth Rd.) These girls do not allow you time to look at the menu. It's very aggravating to have someone stare at you, give attitude, and sigh when you tell them to give you a moment to decide what to order. I have called twice about the "customer service" in the drive-thru lines and this is STILL AN ISSUE. Another issue. There is an app that you can order and pick up your food. The first AND ONLY time I used it, I went through the drive-thru line. I told one of the employees I was picking up an order I did on the app. She told me to drive up. I get to the window and they tell me if I order on the app, it's pick up inside only. I was told to pull around and come inside. It was too difficult for them to give me my order through the drive-thru window. It was cold when I finally received it... inside. What a huge inconvenience. Next, this morning I came through the drive-thru headed out to work. I ordered the 4ct Chicken Mini combo with an iced coffee. The employee taking my order through the intercom asked me if I'd like original or vanilla iced coffee. I told her vanilla... she even repeated it after I said it. Then as she went to confirm my order, she asked me if I wanted original. Original what?? Iced coffee... is that original? I corrected her and said again, vanilla. She then asked if I'd like any condiments. I asked what flavor jelly they had and she told me grape or strawberry. I told her strawberry. I get to the window and pay for my order. I start heading to work and go to start eating my breakfast. No jelly. Okay, I understand it's just a condiment, but why ask me then not put it in my bag? So then I call the store. The manager on duty was informed about the condiment issue. She offered to have a coupon mailed to me to make up for the inconvenience. I needed to give my info. I SPELLED out the name of my street to her and she STILL couldn't get it correct. Then she tells me she needs the transaction number located at the top of the receipt. I explain to her the transaction number is located at the bottom of the receipt. Then she tells me to give her the order number. I told her the order number is located at the top. Since I now wasn't sure what she needed from me, I asked her if she's like the transaction number or the order number. She rudely replied that they are the same number and it doesn't matter. (I look at the two numbers. Yes, they ARE the same number, so customers are just supposed to know this, right?) I DO NOT EXPECT this from a MANAGER... this is unacceptable. The food is good here, but this location needs to get it together. read more

Chic-fil-a has ALWAYS been the one place you can count on friendly staff and excellent service. Today at this location was the first time I've ever seen a rude employee. Apparently with the new app ordering they have put in a designated wait area of the front counter. I went in to order my food to-go. Had to wait a few extra minutes for biscuits. Not a big deal and I didn't mind since I know the food is always good. So, as I'm waiting near the condiment stand, a manger (Monica) comes Over to me, in a slightly annoyed and bossy tone tells me that I need to move and wait in the 'designated' area. Mind you, there are only 2 other ppl waiting. I was not blocking anyone or in anyone's way. The place was empty. Maybe it just caught me off guard. I will go back, simply bc it's chicfila though. read more

Can't go wrong with this Chick FiLA Location. Always get meal Hot and Fresh. Drive Thru moves very orderly. The times when there was a longer delay, they made sure to give gift cards to customers. A highly recommend this location.. read more

I love Chick-fil-A! No matter which one you step into you get great service from the staff. They are nice and incredibly fast if you go through the drive thru. I will be a loyal customer forever! read more

I can not stand having to talk to the car hops or whatever the people are called that stand out side to take your order. Worst idea ever..... I would love to be able to go up to the menu and looks at it I don't want to order the same thing ever time. Also, With someone standing in front of you like that it's uncomfortable I just want to order my food in peace that why I don't go inside. read more

They're alright. I prefer to go to the drive through because I don't like walking in. Every time I do walk in though I'm greeted warmly. There's one person who never fills up your cup all the way and they aren't as attentive toward you as the Chick-fil-a on Garth road. Over all pretty decent place to grab fast food. read more

I've been coming to this location since it opened and I've seen the quality and service drop. I can never get an order right, there's always something wrong with the order or something missing. I don't know what has happened to the store, but upper management is a joke and need to get their act together before dealing with a restaurant with the reputation of Chick-fil-a. read more