I personally know owners/operators of three Chick Fil-A restaurants in this area and have dined at each. In my naïveté, I thought they would all be held to this standard. They and the Cathy family would be aghast at the service and food we were served at this location. My granddaughter wanted Chick Fil A for lunch, so we went to this location on our way to another event. My granddaughter ordered the 5 piece Chicken Nuggets, apple sauce, waffle fries and a juice box. Hard to mess this up so nothing noteworthy here. My wife ordered the Market salad with grilled chicken. I noticed her moving the lettuce but not eating it. She said the chicken was alright as were the strawberries. The salad looked like it was dug out of a dirty hole. Hardly appetizing and certainly old (see photos and receipt) I told my wife if my owner operator friends (A, B and C) saw this, they'd be upset. I encouraged her to let them know. She went to the counter and the three ladies there told her this salad was MADE TODAY! What?! They said because she ate the chicken and strawberries they could only give her a side salad with lettuce, which was fair. The manager never came out to settle this but told the ladies to take care of it. Must have been SOOO busy. so they offered my wife a side salad which looked just as old. She finally chose a side salad that was the least rusty. IF they made the salads today, wouldn't you think, I can't serve what I wouldn't eat myself? Uhhh, na. It dawned on me they likely don't sell a lot of salads at this location so they sit either in the bag or in the salad container. I submit, stick to what you do best and take the nasty salads off the menu here. Shame is, we love their salads.... Just not here. One and done for me. read more

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The food is fine. The service isn't as good as the stand alone spots. The problem is I really wanted a peach milkshake and was unable to order one 20 minutes before closing. The young lady at the register did not say it was broken, she truthfully said it was off. Look, I've never worked at a fast food place so I can't speak from experience but some places will make the shake one minute before closing and others shut down an hour before. It seems like cutting corners. I get it in a super slow area- however this is a popular spot in a busy mall food court. I waited in line to order and heard them tell another person the ice cream machine was off. This is a long complaint about a milkshake, sorry. read more

I ordered a frozen lemonade shake. About halfway down I see a blackish-brown spot. I pour out the drink and there were brownish-black spots throughout and at the bottom of the cup, likely mold in the ice cream machine. Stay away! read more

I have never had bad service at a Chick-fil-A until today. BEACHWOOD PLACE location is sooo bad. Avoid at all costs. It was not "my pleasure" . Cashier was super nice everyone else can go. read more

Chick-fil-A - Fast Food Near Me - Beachwood, Ohio

Usual and well run. Great pimento chicken sandwich and all of the good fries and such. The banana cream shake was not so good. Tasted badly of artificial flavoring. Gross! read more

This location just had a complete remodel. I love the new layout. The service was efficient and like always, the service was great. There was a young man helping pass out all the orders. Every worker had a smile and greeted us and took our order. Our chicken was delicious and our fries were hot. Everyone in my party tried the new tea lemonade and we all loved it. Of course, we will be back. read more

Ordered from this location 3 times and every time the order was wrong. I ordered the same salad twice and bot times it was incorrect. I had missing fries and drink on one of these occasions, I had the complete wrong sandwich on another occasion. Overall very disappointed. read more

Well, I do not really care for their fundamentalist right wing views. But hey that is why we live in a free country. They do chicken well. Well some types. If it is not fried the chicken is not good. The salads are not very good in my opinion. The service is outstanding. Little shits like my nephews seem to really enjoy the nuggets here. The service is stellar, I mean off the wall good. The manager was like welcome to our family and how can I help you,or something like that. Ever go to Beechwood mall on a Friday for lunch. Amazing people watching this place really lines them up. Fried stuff good, Not deep fried = gross! read more

The customer service here is outstanding, however it's something about this chick-fil-A in the mall that does not make any one feel well after eating at this particular one. I'm not sure what they do different than the other chick-fil-A but every time I eat at this particular one my stomach is done! read more

Got Door Dash again. Waffle fries, chicken sandwich, iced tea. They were all good. I wouldn't say great, but pretty good for fast food. Would have been better hot, but that is not their fault. I just want to make one little point. Fast-food purveyors, delivery happens. Please do not change the "preferences" tab (on Door Dash in this case) so the orderer can't type in the box. OR (and this may be the more practical option) put condiments on the menu, so we can choose them if we need them. For example, I'm ordering from home. I have ketchup for fries. But I am out of mayo for the chicken sandwich. I wanted to type it in as a preference, but the box is blocked. I looked for it on the menu. Nothing. So I was doomed to a dry sandwich, which wasn't horrible, but it was disappointing. Please, just put them on the menu as options: ketchup, mustard, mayo, plastic utensils, napkin, maybe lettuce and tomato, if they're relevant. Remember, some people are ordering from workplaces that are not equipped with utensils. So just do it. Please. read more

Worst Costomer Service I've ever experienced!!!! The person to blame is a so called manager named Lindsey who always wears a head band...looks sloppy and unprofessional. She's unbelievably rude and should be fired for the way she speaks to Customers! She has ZERO CUSTOMER SERVICE!!! Will never go to this location again! read more

Customer service and management at the Harvard location is terrible. They do not know how to resolve issues well. Definitely do not purchase any gift cards from them. They claim issues related to the cards (ie activation problems, etc) are corporate problems. And they do not want to easily replace the card when the onus is their fault and the card was purchased directly at their store. If I could give them a zero I would.. read more

Chick -fil-a is always good. Amazing number one chicken sandwich with waffle fries and of course sweet tea. Service was top notch as only Chick fil a only does and nice facilities. Overall wonderful experience and will return for sure. read more

Standard Chick-Fil-A, located in the mall food court. Typically busy, but the staff does a decent job of handling the rush. Closed on Sundays. Mr. Robinson, the manager, is very enthusiastic and jokes around with the customers. He makes the experience a little less monotonous. Grade: B+ read more

Anytime I'm at Beachwood Mall and I'm hungry, I want go anywhere but Chick-fil-A. I normally get the bowl chicken noodle soup and 8 piece entree nuggets. The line is always long, however, the cashiers are quick, organized and friendly. Maybe one day they'll open up on Sunday but I'm cool with the days they are for know read more

If you want a laugh or become riddled w anxiety, go to CF-A on a Friday night at Beachwood Mall. The service is nonexistent. I waited a half hour for fast serve. Whatever you do, don't expect a smile from what appeared to be the blonde manager, M, w Lennon glasses. Rude and looking for a squabble. No laughs: all stress at this place. Good luck and according to their business model of being closed on Sunday--God bless. You'll need both! read more

They get 3 stars because I like their chicken nuggets, waffle fries, and ice cream cones. I do have to say that I'm not a fan of this location, however. I only go because I'm frequently at Beachwood mall. Today, I ordered grilled nuggets among other items, and they gave me regular nuggets. This is the 4th time now someone doesn't listen correctly to my order and gives me the wrong nuggets. I didn't go back, because the last time I did, the cashier had a bad attitude and was upset with me when it was their error and not mine. I think they should hire new staff. Lines are long during lunch and weekends. read more

Ahh, Chick-fil-a! Back when I lived in San Francisco, I could not believe they were so far away from the city. Such elusive yet delectible fried chicken should not be kept far from the masses! This chick-fil-a is in the mall, but still good. Don't forget: this is Cleveland, so you pay less if you tell them the order is to go, rather than to eat in the mall. I still don't understand that little piece of logic. A full service Chick-fil-a with breakfast, although you cannot get it until 9am. read more

Food is always good here, but the service is HORRIBLE. Rudest staff I've ever come face to face with. On top of all of that they are SUPER stingy about sauces, they act like they come out of their paycheck. Wish this wasn't the closest one to me... read more

Literally one of the best Chick-fil-A's I've ever been to, and I grew up in Atlanta...so that's saying something. Tony, the owner/operator is WONDERFUL. I ordered curb side pick up and when my coffee wasn't exactly how I ordered it, they remade it and brought it all the way down to the car (and some extra Chick-fil-A sauce), no questions asked, with a big smile. Huge fan, Tony! Keep killin it!!!! read more

Although I feel kind of dumb reviewing a nationwide chain, this Chick-Fil-A did not disappoint when it came to catering my workplace's holiday party. Tons of nuggets, salad, little chicken sandwiches and wraps, and fruit came fresh, hot and on time. I personally ate around one thousand nuggets. read more

I ordered a large fries (pictured) and got a super under-filled ''large'' fries. I wish I opened it at the Chick-fil-A because I might as well have ordered a small or medium. I'm very disappointed, I could go to any other fast food restaurant and pay much less for double the fries. I come to Chick-fil-A for quality but I did not get what I paid for. read more

Chick-fil-A - I ordered a Large fries and opened the bag to a Super under-filled ''large''' fries. Very disappointed, I did not get what I paid for - Fast Food Near Me - Beachwood, Ohio

Fast fried chicken. I do really like Chick-Fil-A, but I can't say that it's my favorite thing in the world. My husband goes wild for it, but I just can't seem to muster up the same level of excitement. This location is a typical mall food court restaurant. Tons of teenagers and wild children, morose workers, and strange line formations. Some nuggets, a ton of sauce and those waffle fries are good when I have them, but I wouldn't really go out of my way for it. read more

The food was exactly what you expect from Chick-fil-A. Employees were nice, and the place was clean and inviting. And BUSY.

It's the best you could expect for a mall food court fried chicken sandwich place. It's total chaos during lunch time, as lines for placing orders and picking up food often collide. Good enough food. read more

Great service!! Was seated in food court a employee found us and came to refill beverages. I found that to be above and beyond.

Staff here was rude which is shocking , I had to go back to counter twice to get salt first time they gave me pepper second time they gave me salt with attitude . Not to mention first trip to counter girl at register did not acknowledge me had to go to other register only to watch her help someone else , needless to say won't be back to this location. read more

AVOID CATERING FROM THIS LOCATION!! I placed an order from this store for 60 people for a presentation at the Cleveland Clinic. I spoke with David who took my order and everything seemed great. It was to arrive by 10:45 for an 11am meeting, and the food arrived at 11:20. Not only did they arrive late they forgot the bags of ice for the drinks, they forgot the dressing for the salads and the wraps, and they delivered 50 sandwiches in their warming bag and expected me to simply carry them from the lobby individually?! The delivery person had no bags, boxes, and expected to dump out his bag without a way to carry them. The presentation and lunch was a fire drill because we had the conference room for 1 hour and we were 35 minutes in before the food was offered. When I spoke with David he told me he would speak with the owner to make it right. The owner's idea of fixing this was to offer me a free salad on my next catering order?!?! I spent $750 on this order, and her idea of customer service is "next time you spend $750 I will give you a salad"?! Seriously? How about "let's make this right and hopefully I can earn your repeat business", that is customer service. What this short sighted greedy owner does not realize is that I will never use them again, and I plan on telling all of the others that I know that work at the Clinic to not use them again. Free salad next time?? Come on Chik-fil-a! read more

This is a place that I always visit whenever I go shopping there. You can order a sandwich for a full meal or just some chicken nuggets and waffle fries for snack. I would highly recommend the "snack" options I mentioned above. Ask them for ALL the sauces they have and I guarantee that you will find at least one flavor that you will like. Don't worry they won't judge you cuz I do that all the time and I am sure other people must have done the same before. I particularly like the chick fil a sauce, of course. read more

Traveling around town and wanted to eat here. Had to settle with eating in the mall. Nice mall. Food was good. Price was right. Service was fast and friendly too. read more